Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1317 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5rating 4.7419371
Original
Overall Rating 2.25806/5Overall Rating 2.25806/5rating 2.25806rating 2.25806rating 2.25806
94% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


DW
Douglas W.
Fishers, IN
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2019 Category: Service
Great Customer Service
Immediate assistance/no waiting for help in the service area! They do a great job and always as quickly as possible.
JASON B. from Terry Lee Hyundai responded on 07/20/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better.


Verified Customer
Indianapolis, IN
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Used Hyundai purchase.
My wife decided to be a very lightly used car rather than lease again. As her leased car had some damage, I stopped in to see how much she would be assessed for the damage. Not much, a couple hundred $. So, on a spur of the moment thing, I decided to look at their used Hyundai’s and ended up buying a very nice Veloster. So, next day, we turned in the leased car, which had a couple of months left on the lease and drove off in her new car. The entire process was smooth and friendly. HOWEVER, not long after, we received a bill from Hyundai for some $600. Reason? We still owed the last two payments on her leased car. OK, my fault, I should have been aware of the lease’s language but I also think it would have been nice if the salesperson would have mentioned this little fact to me. Frankly, I would have been more than happy to put 2k down on the Veloster and then pick it up when my wife’s lease expired. So, maybe we’re done with Hyundai’s and would I recommend Terry Lee to a friend? Probably, but with some caveats.
JASON B. from Terry Lee Hyundai responded on 07/19/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better.


MH
Mark H.
Middletown, IN
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Friendly
Staff was friendly
JASON B. from Terry Lee Hyundai responded on 07/18/2019
Thank you for the 5 star review 

DK
Denise K.
Sheridan, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Excellent service
Excellent customer service 👍🏻👍🏻
JASON B. from Terry Lee Hyundai responded on 07/18/2019

thank you for the 5 star review 


SJ
Shelly J.
Fishers, IN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Love my car!!
Wonderful job with my engine repair. Travis was great to work with also!
JASON B. from Terry Lee Hyundai responded on 07/17/2019

Thank yo for the awesome 5 star review 


Verified Customer
Noblesville, IN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Quick service
Friendly staff and clean waiting room. Always quick service.
JASON B. from Terry Lee Hyundai responded on 07/17/2019

Thank you for the 5 star review 


Verified Customer
Carmel, IN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
Took a step back
Service work was fine.
Getting car checked in was poor.
JASON B. from Terry Lee Hyundai responded on 07/16/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better.


Verified Customer
Marion, IN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great Service!
Quick, friendly and quality service
JASON B. from Terry Lee Hyundai responded on 07/15/2019

thank you for the 5 star review 


MS
Mary S.
Mooresville, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
good place to be treated right
ray skillman needs to take lessons from terry lee
JASON B. from Terry Lee Hyundai responded on 07/15/2019

thank you for the 5 star review 


Verified Customer
Lapel, IN
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
AC
AC went out and the team and Terry Lee fixes it in 2 hours!! 95 outside 40 in my car, thank you so much!
JASON B. from Terry Lee Hyundai responded on 07/13/2019

thank you for the 5 star review 


BB
Brent B.
Fishers, IN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
All keyed up.
Went in for a replacement key and pod and they had it in stock and programed to my car in less than a half hour. Very fast.
JASON B. from Terry Lee Hyundai responded on 07/12/2019

thank you for the awesome 5 star review 


JT
Jerry T.
Fishers, IN
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Outstanding customer service from the service department
I have consistently received outstanding customer service from Terry Lee Hyundai's service department (I've never worked with the sales department at this dealership, so I can only speak to my experience with the service department). Repairs and maintenance have always been done correctly, in a timely manner and at a fair and reasonable price, but it is the customer service that really makes this dealership stand out. Every employee I have worked with (most recently Cory and Bryce) has been courteous, professional, knowledgeable and takes the time to explain what is going on with my car and answer any questions I may have. They communicate clearly, respond promptly when I've left a voicemail or text, and go out of their way to make sure they meet my needs and expectations. They have also been very honest about what repairs/maintenance my car needs immediately, what can be deferred or is coming up (such as brake pads or tires that have some life remaining but will need to be replaced in the foreseeable future) and have never tried to push unnecessary services.
JASON B. from Terry Lee Hyundai responded on 07/11/2019

thank you for the 5 star review 


JD
Jennifer D.
Westfield, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Flexibility
They were flexible to my availability and done within reasonable time
JASON B. from Terry Lee Hyundai responded on 07/10/2019

thank you for the awesome 5 star review 


GZ
George Z.
Valparaiso, IN
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Professional Friendly
Just First class. And I hate dealing with Dealerships. They are great.
JASON B. from Terry Lee Hyundai responded on 07/10/2019

thank you for the 5 star review 


Verified Customer
Tipton, IN
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great service
Really good service, good communication.
JASON B. from Terry Lee Hyundai responded on 07/10/2019

thank you for the 5 star review 


DF
Donny F.
Anderson, IN
2016 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2019 Category: Service
5 MONTHS, I HAD TO CALL TO GET UPDATES, WAS TOLD CAR WAS FIXED 3 TIMES.
read title.
JASON B. from Terry Lee Hyundai responded on 07/10/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear your last visit did not go as planned. I will be reaching out to you to see if I can help in any way.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.ocm 
3176747432


Verified Customer
Columbus, IN
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2019 Category: Service
Used to have to good service...
They are selling fake products on insurance that doesn't work. e.g. The tire protection or the paint protection... its totally useless and come up with difference ways to deny any claims. Also in recent visit I found the response not that good as earlier...
JASON B. from Terry Lee Hyundai responded on 07/08/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your last visit did not go as planned. I will be reaching out to you in the near future to see if I can help in anyway.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
31767467432


BM
Breonna M.
Anderson, IN
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Kind, friendly people and great work and they are fast!
Nice people and they get you in and out!
JASON B. from Terry Lee Hyundai responded on 07/08/2019

Thank you for the 5 star review 


DC
David C.
Indianapolis, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Service Review
Everyone is always cheerful and happy to answer questions. They say what they are going to do and do it - right!
JASON B. from Terry Lee Hyundai responded on 07/02/2019

Thank you for the awesome 5 star review 


Verified Customer
Anderson, IN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Good Customer Service
I received a call right away from Jason about my issue and he made sure that I felt appreciated. Thanks!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2019 Category: Service
Eh
Seems to be all about money.
JASON B. from Terry Lee Hyundai responded on 07/02/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your experience in are waiting area was not good. I will be reaching out to you in the near future to see how we could do better. 


Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
317-674-7432