Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1334 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5rating 4.7419371
Original
Overall Rating 2.25806/5Overall Rating 2.25806/5rating 2.25806rating 2.25806rating 2.25806
94% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


KS
Kennith S.
Indianapolis, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/01/2018 Category: Service
Complete work
Complete work
Kimberly Q. from Terry Lee Hyundai responded on 03/02/2018

Thank you for taking the time to complete our survey.  I understand your frustration.  My Service Manager does as well.  Unfortuately without proper documentation of the recommended maintenance of your vehicle we are unable to perform the repairs under warranty.  We would be more than happy to work with you to complete the repairs to your vehicle.


Verified Customer
Noblesville, IN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2018 Category: Service
New Car
Purchased my vehicle a little over a month ago. The vehicle works great but disappointed with the dealership and their service.
Kimberly Q. from Terry Lee Hyundai responded on 03/02/2018

Thank you for taking the time to complete our survey.  I apologize that miscoummication took place.  We certainly use this information for training purposes.  Our hopes here at Terry Lee Hyundai/Genesis that you will consider us for your future vehicle needs.  We would like to make your experience here a good one!


Verified Customer
Anderson, IN
2016 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/26/2018 Category: Service
Timliness and Integrity
Dealership had car for 2 weeks for what would be deemed "simple" work. It took an act of God for them to give me a loaner after a week. Also, personal items where missing from car. Dealership wanted to hear nothing and I ended it at that as I know the concerns were falling of deaf ears.
Kimberly Q. from Terry Lee Hyundai responded on 03/03/2018

Thank you for taking the time to complete our survey.  I apologize that the communication was not as clear as it could have been.  We appreciate the feedback.  This helps us in our training process.  We hope that in the future you will once again consider Terry Lee Hyundai/Genesis for your vehicle needs.  We would like another chance to make things right!  


AH
Alice H.
Fishers, IN
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2018 Category: Service
Clean and beautiful facility.. Service questionable.
I have a recall, still waiting for call from Cory regarding the part being available.
darryl m. from Terry Lee Hyundai responded on 02/07/2018

Thank you for taking the time out of your day to complete this survey. Sorry Cory has not followed up with you yet. We do have the part to complete your service. Please at your convenience give me a call and we can set up time for us to complete the recall.

Darryl Mohr
(317) 674-7432


Verified Customer
Fortville, IN
2008 Hyundai Veracruz
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/01/2018 Category: Service
Poor communication
Poor communication and didn’t feel like a priority.
darryl m. from Terry Lee Hyundai responded on 02/05/2018

We appreciate you taking the time to complete this survey. These surveys are how we can see what areas we need to improve upon to better serve our guests.


Verified Customer
Fishers, IN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2018 Category: Service
Overpriced but ok
Just moved to area and was shocked at overpricing if standard 60,000 mile service. This was only communicated to me at drop-off—not on website.
darryl m. from Terry Lee Hyundai responded on 02/02/2018

Thank you for taking the time to complete this survey. For this is how we can learn to better serve our guests. As for our oil change, we do use Valvoline Full Synthetic and our pricing for that service is competitve, and we will be looking at the website to make sure that is reflected somewhere. The 60,000 mile service does have a few more preventative maintenance items than other routine services causeing the price to be more. This is why we go over the price with you prior to your service being performed. We don't put the pricing for this service on the website due to each model's priceing is a little different and may require different services, If you are ever curiuos about specific pricing on a service please feel free to call any of our service staff team members at (317) 674-7400 for details.


Verified Customer
Noblesville, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/31/2018 Category: Service
Needs improvement
We felt like we were not a valued client because the work needed to be done was a warranty service.

Almost 10 hours to change out a bad battery is not okay!
darryl m. from Terry Lee Hyundai responded on 02/01/2018

I would like to apologize for your bad experience. I would also like to thank you for taking the time to complete this survey so we can better serve our guests. I would really like to here more about your visit and attempt to make this right by you and your vehicle, if you could call me at your convenience I would really like that oppurtunity.

Darryl Mohr
(317) 674-7432


MS
Michael S.
Lebanon, IN
2009 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2018 Category: Service
Did you do the service you were suppose to and charged me for?
OK I'll try it this way. I sent an email directly to Terry Lee Hyundai, Noblesville, Indiana, 1-26-18 about a transmission oil change on our 2009 Sonata that they did the day before.
I had called to make the appointment 2 days prior and confirmed the price for a "Specific" flush and fluid change. I was told the $160.00 was for a flush and refill of the transmission. My wife and I are retired so our Sonata only has 25,00 miles on it. Not many miles but still time on the old fluid. When the car was finished the bill was $168.00 (That's ok - I knew there was an additional shop charge).
However, after we arrived home I looked at the invoice before filing it and it shows only 4 qts of fluid was put back in. It looks like they just did a simple drain (which removes about half of the old fluid) and then topped it back off. Basically just remove the drain plug, drain what comes out, put it back in and top it off with 4 qts. Pretty much the same operation as an oil change - an expensive one.
I see $115.00 was charged for labor. $33.00 for fluid. Still charged the same amount ($160.00 total). The charge for a flush and fill is $160.00 - So I guess if the actual flush and total fill was done the mechanic would have to have done more work and used $40.00 more in fluid. That extra work and $40.00 for the fluid would have reduced his labor charge to still keep the total at $160.00.
We bought the Sonata new and it's the first Hyundai we've owned. It's been a great car, glad we bought it. Staff at this dealer were very polite and friendly, but not impressed with this dealer charge and their not even commenting to the same basic email I sent them directly!
darryl m. from Terry Lee Hyundai responded on 02/01/2018

I am terribly sorry for your experience and am waiting for your call to make this right by performing your service that was requested and give you a voucher for a free service oin the future on us.


AC
Andrew C.
Noblesville, IN
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2018 Category: Service
Hopefully 3rd Times a Charm
Our Elantra is in for the 3rd time with the same problem that has not been fixed since its first service. The staff is friendly but the work by the mechanics is not impressive.
darryl m. from Terry Lee Hyundai responded on 02/05/2018

I am very sorry for your experience. I would appreciate a moment to talk about your visits here and attempt to make it right. Please call me at your convenience.
Darryl Mohr
(317) 674-7400


Verified Customer
Fishers, IN
2013 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2018 Category: Service
Lack of communication and unfixed
Dealer never fixed the cars problem and communication was horrible
darryl m. from Terry Lee Hyundai responded on 01/18/2018

Thank you for taking the time to complete this survey. Your feed back is critical in helping us improve our customer service and giving me the opurtunity to coach our employees to better serve you and all of our customers. I would really like the chance to hear more about your visit and to attempt to make this right. Please call me at your convenience.
Darryl Mohr
(317) 674-7432


JH
Jamie H.
Noblesville, IN
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2018 Category: Service
Poor service experience
My first experience at Terry Lee Hyundai was not a good one. I've only lived in Indiana for just over a year now and I have yet to need any major service done on my 2014 Sonata but when these recalls notices came through I decided to take it to my local dealership which was Terry Lee. I dropped the car off on a Thursday evening being under the impression that the work would be completed on Friday and I would be able to pick it up Friday evening. This apparently was not the impression the dealership was under as when I called Friday I was told my vehicle was not yet done but I would get a return call when it was. I never received a return call on Friday. Saturday morning I called the dealership to check on the status and was told it wasn't done yet but I would get a return call once it was. I received a call at about 2 p.m. that my vehicle is done I needed picked up. Keep in mind the service department closes at 3 p.m. on Saturdays. I asked for a courtesy shuttle to come pick me up as I live rather close to the dealership they were very accommodating with that. I asked for the shuttle driver to call me when he was on his way because they said it would be a little bit before he left and I was okay with that. Next thing I know my phone is ringing and the shuttle drivers telling me he's in my driveway. That was rather frustrating because I was in the middle of something when he arrived and I had to make him wait for me to finish. When I arrived to the dealership and picked up my car there was a crack in the windshield that was not there when I dropped it off. No one wanted to own this problem on Saturday afternoon so I was told to call the service manager on Monday. I called the service manager Saturday afternoon and left a voicemail explaining my problem. Monday after not hearing from the service manager I called and left yet another voicemail. Tuesday the service manager finally decided to call me back. Upon hearing my problem he seemed to have little concern that my vehicle was damaged while left in the possession of his team at the dealership. He simply explained to me that windshields can crack at the cold temperatures that we've been having and there could have possibly been a chip there and that could be where the crack started from. I tried to explain to him I did not see any cracks in my windshield when I dropped it off. It is very frustrating when you trust the dealership to do the right thing and take care of your vehicle and they do damage to it and then do not want to take ownership of repairing that damage.
darryl m. from Terry Lee Hyundai responded on 01/18/2018

Thank you for taking time to complete this survey. This is Darryl, I do remember speaking with you. I was expecting you to bring your vehicle by for us to take a further look. I don't consider this a closed case but, as I said on the phone, I need to put my eyes on your vehicle to follow up on this matter. I am still open to speaking with you about this matter and would still like to see the vehicle. Please call me at your convenience.
Darryl Mohr
(317)674-7432


AC
Andrew C.
Indianapolis, IN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/08/2018 Category: Service
Bad waiting area and poor communication.
This was not the experience I expected from a dealership in 2018.

LJ
Lance J.
Fishers, IN
2016 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/05/2018 Category: Service
Read previous review
Read previous reviews

EM
Erich M.
Munster, IN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/08/2017 Category: Service
Not a satisfied customer
I dropped off my vehicle to fix an annoying rattle in my car. I was told that there might be an $80 "Diagnosis Charge" even though the car was being treated under the 60,000 mile warranty, so I thought. I was issued 2 different courtesy cars during the 1.5 weeks that the dealership had my car. I had only received 1 phone call asking if I wanted to drop $200-$300 for them to tear apart door panels to find this rattle. I said no and decided to deal with the vehicle as is. When I went to pick up my vehicle, I was given a bill for $145, not $80. Not once was I told I would be paying more than the $80 Diagnosis Charge prior to picking up my vehicle. Also, I had 160 miles added to my vehicle. It was returned to me with below half-a-tank of gas, even tho I was told that the "fluids were topped off." Not sure what was topped off, but the washer fluid was still low, and the oil wasn't changed (all of which I wasn't expecting anyways). I went out of my way to top off the tanks of both courtesy cars with fuel, vacuumed them both out from outside debris, and even ran them through the car wash on my own dime. No where was that required in the Courtesy Contract. But I figured it was common courtesy to return a vehicle better than I had received it. That wasn't the case for them. My car was low on fuel, it was dirty, not fixed, and I'm out $145. Add the fuel top offs for the courtesy cars and the car washes, I am out $200 for nothing. Unfortunately, this is the only Hyundai dealership in the area, so I had to settle. Even though I just moved to the Northern Indy area, I have no problem driving back home to the Region (Highland, IN) to have my Santa Fe serviced by them. Much cheaper on preventive maintenance as well. My plan is to trade-up my 2015 Santa Fe for a 2018 Santa Fe, as well as buy a new Sonata. I will not be purchasing those cars from TLC Hyundai. I would rather make the 2.5 hour drive north to purchase them from my home town Hyundai dealership.

DV
David V.
Westfield, IN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/06/2017 Category: Service
Great facility; horrible communication
No communication

AA
Abdullakh A.
Westfield, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017
Did not even look at my car and handed me a bill
friendly staff how ever the mechanic did not even lift my car up or take off the tire to look at the brake system. I know for a fact the rear brake are not supposed to go out only at 40k miles and before the front ones, but they said they looked at it and it was "normal wear" and it was not under a warranty and it would be 1500 dollars to change 4 brake pads. Absolutely outrageous. Find a mechanic that you trust before bringing your vehicle here. Changed 4 brake pads for less than 90$ in 30 minutes.

AA
Anvar A.
Westfield, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
outrageous prices and unresolved problems
I hope I never have to go back for any reasons until my lease is over and I WILL NEVER VISIT THIS DEALER EVER.

GS
GINA S.
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/18/2017 Category: Service
Honesty should be best policy.
Call when done checking everything instead of me calling.

Verified Customer
Fishers, IN
2015 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/08/2017 Category: Service
Service
Poor

SF
Sharon F.
Noblesville, IN
2002 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Staff
Impressed with Cory, cleanliness, professionalism of all employees, efficiency of all staff.