ReScore Reviews™ (31)
Thank you for taking the time to complete our survey. I understand your frustration. My Service Manager does as well. Unfortuately without proper documentation of the recommended maintenance of your vehicle we are unable to perform the repairs under warranty. We would be more than happy to work with you to complete the repairs to your vehicle.
Thank you for taking the time to complete our survey. I apologize that miscoummication took place. We certainly use this information for training purposes. Our hopes here at Terry Lee Hyundai/Genesis that you will consider us for your future vehicle needs. We would like to make your experience here a good one!
Thank you for taking the time to complete our survey. I apologize that the communication was not as clear as it could have been. We appreciate the feedback. This helps us in our training process. We hope that in the future you will once again consider Terry Lee Hyundai/Genesis for your vehicle needs. We would like another chance to make things right!
Thank you for taking the time out of your day to complete this survey. Sorry Cory has not followed up with you yet. We do have the part to complete your service. Please at your convenience give me a call and we can set up time for us to complete the recall.
We appreciate you taking the time to complete this survey. These surveys are how we can see what areas we need to improve upon to better serve our guests.
Thank you for taking the time to complete this survey. For this is how we can learn to better serve our guests. As for our oil change, we do use Valvoline Full Synthetic and our pricing for that service is competitve, and we will be looking at the website to make sure that is reflected somewhere. The 60,000 mile service does have a few more preventative maintenance items than other routine services causeing the price to be more. This is why we go over the price with you prior to your service being performed. We don't put the pricing for this service on the website due to each model's priceing is a little different and may require different services, If you are ever curiuos about specific pricing on a service please feel free to call any of our service staff team members at (317) 674-7400 for details.
Almost 10 hours to change out a bad battery is not okay!
I would like to apologize for your bad experience. I would also like to thank you for taking the time to complete this survey so we can better serve our guests. I would really like to here more about your visit and attempt to make this right by you and your vehicle, if you could call me at your convenience I would really like that oppurtunity.
I had called to make the appointment 2 days prior and confirmed the price for a "Specific" flush and fluid change. I was told the $160.00 was for a flush and refill of the transmission. My wife and I are retired so our Sonata only has 25,00 miles on it. Not many miles but still time on the old fluid. When the car was finished the bill was $168.00 (That's ok - I knew there was an additional shop charge).
However, after we arrived home I looked at the invoice before filing it and it shows only 4 qts of fluid was put back in. It looks like they just did a simple drain (which removes about half of the old fluid) and then topped it back off. Basically just remove the drain plug, drain what comes out, put it back in and top it off with 4 qts. Pretty much the same operation as an oil change - an expensive one.
I see $115.00 was charged for labor. $33.00 for fluid. Still charged the same amount ($160.00 total). The charge for a flush and fill is $160.00 - So I guess if the actual flush and total fill was done the mechanic would have to have done more work and used $40.00 more in fluid. That extra work and $40.00 for the fluid would have reduced his labor charge to still keep the total at $160.00.
We bought the Sonata new and it's the first Hyundai we've owned. It's been a great car, glad we bought it. Staff at this dealer were very polite and friendly, but not impressed with this dealer charge and their not even commenting to the same basic email I sent them directly!
I am terribly sorry for your experience and am waiting for your call to make this right by performing your service that was requested and give you a voucher for a free service oin the future on us.
I am very sorry for your experience. I would appreciate a moment to talk about your visits here and attempt to make it right. Please call me at your convenience.
Thank you for taking the time to complete this survey. Your feed back is critical in helping us improve our customer service and giving me the opurtunity to coach our employees to better serve you and all of our customers. I would really like the chance to hear more about your visit and to attempt to make this right. Please call me at your convenience.
Thank you for taking time to complete this survey. This is Darryl, I do remember speaking with you. I was expecting you to bring your vehicle by for us to take a further look. I don't consider this a closed case but, as I said on the phone, I need to put my eyes on your vehicle to follow up on this matter. I am still open to speaking with you about this matter and would still like to see the vehicle. Please call me at your convenience.