Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1336 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5rating 4.7419371
Original
Overall Rating 2.25806/5Overall Rating 2.25806/5rating 2.25806rating 2.25806rating 2.25806
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


SS
STEVE S.
Noblesville, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2015 Category: Service
Service
Outstanding, professional and quick!!! Service definitely has their act together. In and out while I waited and I was a walk in. Thanks again!!!!!
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 10/08/2015

Steve, 

Thanks For taking the time to complete this review. We have developed a express service program that is fast, reliable and convenient. We look forward to serving you in the future. If you have any questions please feel free to contact me directly. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

FW
FRED W.
Westfield, IN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2015 Category: Service
First service; recall work
Exceeded all expectations
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 10/05/2015

Fred, 

Thanks for taking the time to complete this review. We strive to give the best customer service possible. Thanks again for visiting us. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

NM
NOVICK M.
Muncie, IN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2015 Category: Service
A very friendly staff !
This is the cleanest dealership I've ever been to ! I drive 45 miles to come here to get service , Mark Novick
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 09/28/2015

Mark, 

Thank you for your review. Mr. Lee strives to have the top facility in the Nation. We all want to thank you for allowing us to serve your automotive needs. If you have any questions, needs or even suggestions please feel free to contact me directly. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

DF
DEBBIE F.
Noblesville, IN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2015 Category: Service
Very Attentive Staff
Very nice staff, was quick and complete service done without an appointment!

DP
DAVID P.
Noblesville, IN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2015 Category: Service
excellent care all around
got a free loaner while work done, everyone very polite and professional.
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 09/12/2015

David, 

Thanks for taking the time to complete your review. We look forward to servicing you in the future. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

BS
Bob S.
Noblesville, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2015
Great Service
I stopped in without an appointment to get an oil change, they pulled my car right back to work on it. I like that I can watch them while working on my truck its neat to see how its done. It took about 40 mins but I did get a sheet that told me what they checked. Will definitely be back again.
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 09/10/2015

Bob,

Thanks for allowing us to serve you. Terry has designed our dealership with you the client in mind. We look forward to seeing you again. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

BT
Benjamin T.
Dublin, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2015
Touch Down Type Of Service
After driving from Ohio (2 hours) we hit a large object on the highway shreding our front tire. not only were we on the way to our grandsons graduation but it was 2pm on a Saturday. We called a spoke with Simen and was told the tire we needed was not in stock and they could not get one until Monday. Simen then offered us a loaner vehicle so we could still get to our grandsons graduation WOW WHAT AN AMAZING EXPERIENCE! Monday Simen called and said our Sonata was ready to go. Easy and painless very impressed. Our dealership back home needs a lesson from Terry Lee.
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 09/10/2015

Benjamin, 

Thank you for your review. Customer satisfaction is our #1 goal. we are striving to become the #1 Hyundai dealer in the nation. If your ever back in the area and need anything please stop in. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

Verified Customer
Carmel, IN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2015 Category: Service
attitudes high uplifting
Clean and orderly
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 09/03/2015

Thank you for your review. We strive to insure the best customer experience possible. We look forward to seeing you again.

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

DH
Deron H.
Carmel, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2015
Best Car Buying Experience
I've had some really bad experiences with car dealerships in the past (not Hyundai dealerships) and I have to say what a pleasant surprise it was to finally have such an enjoyable car buying experience at Terry Lee Hyundai! Tim Burton, Jennifer Ohriner, and the finance and service guys really went above and beyond for me and my family to treat us professionally, friendly, fairly, honestly, and graciously. They respected our time, our desires in our new car and price, and most of all respected us. I love my new Elantra and love my new dealership! Thank you!
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 09/05/2015

Mr. Hook,

Thank you for your review. All the staff at Terry Lee Hyundai will go above and beyond to insure a great experience. If you ever have any questions or needs please don't hesitate to contact me directly. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

MR
MARK R.
Noblesville, IN
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2015 Category: Service
Great Experience
Right from Night Drop check in to check out, my experience was great. Everyone was friendly and helpful, and my car was taken care of and back when promised! I even got a coupon for a free car wash. Highly recommend!
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 08/07/2015

Mark, 

Thank you for taking time to review your experience. We strive to insure the best customer experience possible. looking forward to seeing you again. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

Verified Customer
Fishers, IN
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2015 Category: Service
Great Service
Service is great, I would like to see this dealer push saving into customer without the customer asking or searching for coupons
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 08/07/2015

Thanks for you taking time to complete this review. We always have many options for savings on maintenance and repair services, if you every have any questions please don't hesitate to contact me directly. Looking forward to seeing you again. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

DB
DAVE B.
Avon, IN
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2015 Category: Service
Service and people #1
great dealership wish he had one in Avon
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 08/01/2015

Dave, 

Thanks for taking the time to complete this review. We strive to obtain 100% customer satisfaction. We look forward to seeing you again. Please feel free to contact me directly if you ever have any questions. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

NR
NINA R.
Fishers, IN
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2015 Category: Service
1st Visit
The waiting room was very clean and staff was great! I will always take my car here for service.
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 07/29/2015

Nina, 

Thanks for completing this review. We strive to give the best customer service experience period. Looking forward to seeing you again. Please don't hesitate to contact me directly if you every need assistance. 

Thanks Again 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

SE
SAPLE E.
Fishers, IN
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2015 Category: Service
Service/oil change
I came to Terry Lee for a last minute oil change. The place I bought my car from was overbooked so I thought I would give terry Lee a chance. They were very professional and nice, and it was a very clean dealership. I know it is new, and you have new employees, when you get them up to speed on the electronic check-in and the employees are all working smooth together, I will give you 5 stars.
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 07/11/2015

Thanks for your review. If you ever need anything please feel free to contact me directly. Looking forward to your next visit. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

CM
CRYSTAL M.
Fishers, IN
2008 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2015 Category: Service
Excellent Service Dept and Staff
I've had my Hyundai since 2008 and, with the exception of the day I purchased it, I had never been back to the dealership since. We've always done the maintenance ourselves, but there was a recall so I had to take it in. I was greeted with a friendly smile and eagerness to help as soon as I walked in the service door. Simon Turner, Service Director, and the rest of the service staff were extremely professional, accommodating, and genuinely a pleasure to do business with. I will definitely be returning to Terry Lee Hyundai for my future service or sales needs!
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 07/11/2015

Crystal,

Thanks for your review. We strive to give the highest quality service possible. We look forward to seeing you again. If you ever need anything please don't hesitate to contact me directly. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

RC
Robyn & Jai C.
Atlanta, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2015
Great Experience!
After our great experience with Terry Lee Hyundai yesterday, we will not go to any other dealership! We actually had FUN buying a new vehicle. Everyone made us feel like family. There was no pressure and we truly believe we got a great deal!
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 06/15/2015

Robyn & Jai,

Thank you for taking the time to complete this review. We try hard to insure not only buying or leasing a new car is fun but also easy and painless. Thank you for allowing us to serve you. If you ever have any questions please don't hesitate to contact me directly. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

WF
WAYNE F.
Noblesville, IN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2015 Category: Service
Superb Customer Focus
Very rare, but refreshing, to find a vehicle service department so focused on ensuring customer satisfaction. Designing the waiting area to look into the service bay area was brilliant.
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 06/15/2015

Wayne,

Thanks for the review. Terry designed our waiting area so that there is complete transparency between our clients and the work that is being completed on their vehicles. Looking froward to seeing you again. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

SW
SHAWN W.
Fishers, IN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2015 Category: Service
The staff are very friendly and want to make the experience the best it can be for the customer.
I am a Terry Lee Hyundai "lifer"!
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 06/15/2015

Shawn, thank you for taking time to review your experience. We strive to achieve the highest possible customer satisfaction. Looking forward to seeing you again. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

JB
JENNIFER B.
Fishers, IN
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2015 Category: Service
Great Service!
Service was great. I would recommend and will definitely be back!
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 06/11/2015

Jennifer, 

Thanks for taking the time to complete this review. Our team strives to give our clients the best possible service experience period. As always if our team can help you with anything please don't hesitate to contact me directly. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

DH
DONALD H.
Noblesville, IN
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2015 Category: Service
Recent Saturday
Your people and service representative were special/ however I made them aware of tire pressure indicator and issue. I was told there was no problem. Next morning I awoke to a flat tire and had to get AAA to help. Disappointed! The tire was low and noticeably when presented to service tech.
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 06/11/2015

Donald, 
Thanks for your review and  taking the time to speak with me today. If you  have any further questions please feel free to contact me directly. We look forward to seeing you again. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com