Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1309 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.7666667/5Overall Rating 4.7666667/5Overall Rating 4.7666667/5Overall Rating 4.7666667/5rating 4.7666667
Original
Overall Rating 2.26667/5Overall Rating 2.26667/5rating 2.26667rating 2.26667rating 2.26667
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


SI
Sarah I.
Connersville, IN
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2019 Category: Service
Very well taken care of, again!
My car needed a new engine as part of a recall. The service department took care of everything for me to the best of their ability and did a great job as always. Everyone on staff were polite and respectful.
Jason B. from Terry Lee Hyundai responded on 04/14/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better.


Verified Customer
Noblesville, IN
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
service
I would ONLY recommend this service department.

NOT SALES - ONLY BECAUSE OF THE SALES MANAGER. The sales associates are awesome, but I will go to other Hyundai dealers to purchase any future Hyundai vehicles
Jason B. from Terry Lee Hyundai responded on 04/11/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better.


SC
Sherri C.
Noblesville, IN
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Customer Service
Customer Service excellent!!!
Jason B. from Terry Lee Hyundai responded on 04/10/2019

Thank you for the 5 star review 


Verified Customer
Danville, IN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
Satisfied Customer
Thank you Jason and Terry Lee for reaching out and helping resolve our window issue. I'm glad to see that the dealership is willing to work with a customer to find a reasonable solution to a problem. I will say that as a first time Hyundai buyer I was very disappointed with the reply that I received from Hyundai, but Terry Lee dealership stepped up to make things right.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/09/2019 Category: Service
Very Poor Customer Service
Don't buy a Hyundai and don't buy anything from Terry Lee. Hyundai will not stand by their product and do the right thing and the dealership will be of no help resolving your issues.
Jason B. from Terry Lee Hyundai responded on 04/09/2019

Thank you for taking the time to complete the review your feed back helps our dealership better. I will reach out to you to see if we can help.

Jason broaddus
Service Manager 
Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
317-674-7432


CD
Charle D.
Mc Cordsville, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Five star
In my mind the service you provide is as important as the quality of your product. Your service department responded promptly to my request. As long as the response is there when I need it you'll have my business.
Jason B. from Terry Lee Hyundai responded on 04/09/2019

Thank you for the awesome 5 star review 


JW
John W.
Fishers, IN
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Service Manager Solves Customer Issues!
We were in dispute with the service department regarding our pre-paid oil changes and tire rotations on our purchased Hyundai. After raising the issue, the service manager reached out (to us) and resolved the issue with a simple solution that demonstrated customer-driven attitude and action.

Thank you Terry Lee Hyundai Service Department! Keep up the good work!

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2019 Category: Service
Beware - they will take your money for pre-paid oil changes and not honor the service in the future!
We paid Terry Lee Hyundai in the purchase of our 2018 Hyundai Sante Fe $400 for 50,000 miles of oil changes or 10 during the warranty period. We paid for these oil changes in advance and rolled them into the vehicle payment on 01/17/2018.

In December of 2018 our Hyundai was totaled and we purchased a new 2019 Hyundai Sante Fe from a different local dealer as Terry Lee Hyundai would not match or better another deal in town. We did not purchase oil changes in advance with the other dealer as we still had plenty oil changes pre-paid at Terry Lee Hyundai dealership.

Two weeks ago, my wife took our new 2019 Hyundai Sante fe into Terry Lee Hyundai for its first oil change and the dealership told us that they could no longer offer us the oil changes that we pre-paid as it was tied to a different VIN. Really?

We would either like the remainder of our $400 returned or the remainder of our oil changes. This is unethical and absurd treatment of customers and their money. Did I mention that we prepaid for these oil changes? ;-0 So Terry Lee Hyundai gets their money for all future oil changes but then when we the customer comes in to collect on the oil changes we are told we cannot have the oil changes that we paid for?

Buyer-beware of Terry Lee Hyundai!
Jason B. from Terry Lee Hyundai responded on 04/08/2019

Thank you for taking the time to compete the review we will be reaching out to you in the near futire to resolve this issue.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


Verified Customer
Noblesville, IN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Friendlyness and time.
I have never had a issue when I bring my Hyundai in for service. Staff is extremely polite and the service is done in a respectable time frame.
Jason B. from Terry Lee Hyundai responded on 04/07/2019

Thank you for the awesome 5 star review 


MO
Martin O.
Anderson, IN
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Ease of use Friendly Service
I am very impressed with how quickly i was taken care of. It was my first Oil change and when i told them they didn't say well you have to pay. They said no problem and took care of it. The ease of being able to drop the car off and go get breakfast and have them call to see it is ready I love this. Keep up the great work as you are going to have a customer for life
Jason B. from Terry Lee Hyundai responded on 04/06/2019

Thank you for the awesome 5 star review 


Verified Customer
Ingalls, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019 Category: Service
Better than Napelton
I always bring my car here due to the fact I can get in and out without an appointment. People are always courteous.
Jason B. from Terry Lee Hyundai responded on 04/05/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better.


JM
Joseph M.
Noblesville, IN
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019 Category: Service
Mixed emotions!
I have a major concern about Hyundai engines. Recalls ?
Jason B. from Terry Lee Hyundai responded on 04/05/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better.


CL
Carol L.
Indianapolis, IN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Friendly Service Staff
Service for an update on a recall on the software on the engine on our Santa Fe. Made an appointment and staff was ready for me and completed the update in the time estimated. Friendly service staff and lovely waiting area with refrestments.
Jason B. from Terry Lee Hyundai responded on 04/04/2019

Thank you for the awesome 5 star review 


Verified Customer
Fishers, IN
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Friendly and not pushy
Switched to this dealership because they treat you with respect and do not push any unnecessary maintainer or products with oil changes.
Jason B. from Terry Lee Hyundai responded on 04/03/2019

Thank you for the awesome 5 star review


TM
Thomas M.
Noblesville, IN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Service Review
Went through the Express Door, greeted immediately, left the car. About 25 minutes later notified my car was ready. I paid and left. Perfect!
Jason B. from Terry Lee Hyundai responded on 04/03/2019

Thank you for the awesome 5 star review 


SC
Steven C.
Carmel, IN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Great Service
Great service at Terry Lee Hyundai.
Jason B. from Terry Lee Hyundai responded on 04/02/2019

Thank you for the 5 star review 


WF
William F.
Union City, IN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Service and Alignment
I want to thank Bryce Wood for taking care of the check in. That was painless. I also want to say that Eric Grogan serviced my Genesis quickly and did the best alignment on the car that it has had in the last three years. It drives straight as an arrow, you don't get that very often. Eric you are one of the best, thank you very much. I appreciate the recommendation and will act on it the next trip for service.
Jason B. from Terry Lee Hyundai responded on 04/02/2019

Thank you for the 5 star review 


SH
Susan H.
Carmel, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Exceptional Service!
We took our Sonata in for routine service and was so very pleased with the exceptional service we received from Terry Lee Hyundai. From the friendly greeting, the cleanliness of the dealership, to the knowledgeable staff our car was serviced quickly! Definitely will be back.
Jason B. from Terry Lee Hyundai responded on 04/02/2019

Thank you for the awesome 5 star review 


RC
Robert C.
Noblesville, IN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Fast, convenient and thorough.
I feel like I can trust the work they do.
Jason B. from Terry Lee Hyundai responded on 04/01/2019

Thank you for the 5 star review 


Verified Customer
Noblesville, IN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Schedule service
Like that there are later hours available during the week to avoid busier days and not having to take time off of work.
Jason B. from Terry Lee Hyundai responded on 04/01/2019

Thank you for the awesome 5 star review 


CW
Chris W.
Indianapolis, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019
New used car
Loved my experience with Terry Lee and my new car. From Lucas my salesman to Stephanie in the finance department, it was the easiest experience I ever had with a car dealer.
Jason B. from Terry Lee Hyundai responded on 04/01/2019

Thank you for the awesome 5 star review 


Verified Customer
Noblesville, IN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
everyone very respectful and it is close to home
excellent
Jason B. from Terry Lee Hyundai responded on 04/01/2019

Thank you for the 5 star review