Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1315 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.7666667/5Overall Rating 4.7666667/5Overall Rating 4.7666667/5Overall Rating 4.7666667/5rating 4.7666667
Original
Overall Rating 2.26667/5Overall Rating 2.26667/5rating 2.26667rating 2.26667rating 2.26667
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DP
David P.
Noblesville, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
EXCELLENT SERVICE
Arrived after work to get an oil change,was near closing time Bryce Wood kindly worked me in. Tech David M. did an excellent job,checked all systems, recommended new wiper blades,installed them for me.

Overall... was an excellent experience... thanks
JASON B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review


JB
Jack B.
Indianapolis, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
friendly---efficient
fast service---clean & neat waiting area
JASON B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


TH
Todd H.
Noblesville, IN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Oil Change
30K oil change and service to prevent carbon build up.
JASON B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


RS
Robert S.
Noblesville, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Service
As always, the team at Terry Lee Hyundai continues to shine.
JASON B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review 


Verified Customer
Carmel, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
No opinion.....
Just had a program update as requested by your mailer. Haven't had the car long enough to have any service required.
JASON B. from Terry Lee Hyundai responded on 03/28/2019

thank you for the 5 star review 


TR
Tracy R.
Indianapolis, IN
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Tracy R
The customer service. Personal care and the friendliness, professionalism and yet making you feel like you belong and they care about your needs.
JASON B. from Terry Lee Hyundai responded on 03/28/2019

Thank you for the 5 star review


GK
Gaila K.
Indianapolis, IN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
The service and attention to personal interaction was excellent.
I'm driving my 3rd Hyundai. ( I drove my last one for 15 years) I love the car. Terry Lee was a great place to shop and to service the car. I have and will continue to refer friends to Hyundai and to Terry Lee.
JASON B. from Terry Lee Hyundai responded on 03/27/2019

Thank you for the awesome 5 star review 


JR
Jeffrey R.
Carmel, IN
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Jeff r
The people
JASON B. from Terry Lee Hyundai responded on 03/27/2019

Thank you for the 5 star review 


RC
Rocky C.
Indianapolis, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2019 Category: Service
It's clean
So far so good. But I do not understand why when getting oil change the person works on two cars at once
JASON B. from Terry Lee Hyundai responded on 03/27/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. 


ES
Edward S.
Noblesville, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
30,000 mile checkup
Very good job. Very knowledgeable service writers. Will return for our next service.
JASON B. from Terry Lee Hyundai responded on 03/27/2019

Thank you for the awesome 5 star review 


BR
Ben R.
Carmel, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2019 Category: Service
Friendly
Good service
JASON B. from Terry Lee Hyundai responded on 02/28/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better.


Verified Customer
Indianapolis, IN
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Honest Service
The folks at Terry Lee were helpful and clear with the problems with my car. When the problem persisted, they diagnosed it and figured it out and did not even charge me for the second fix. I will be coming back.
JASON B. from Terry Lee Hyundai responded on 02/22/2019

Thank you for the 5 star review 


AH
Audra H.
Indianapolis, IN
2009 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/20/2019 Category: Service
Not so great since i have to spend $900.00 on a card i have had for just shy of 3 months
I really have nothing else to say but I wish I had went to someone else. Not happy that I have to spend $900.00 on a Radio & TPS Sensor after only having the vehicle for 3 months and was promised it would be take care of by Juan---I am not happy at all.
JASON B. from Terry Lee Hyundai responded on 02/20/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. Sorry to here about you trouble with th tire pressure light and radio. I will be reaching out to you in the near future to see if we can help.

Jason Broaddus service manager Terry Lee Hyundai Genesis 
jbroaddus@terrylee.com 
3176747432


MS
Mark S.
Fairland, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Quick and easy.
I purchased my Elantra from this dealer and have had my service done there since then. They have always been quick at servicing my car. I have not had any issues with the service. They do a great job.
JASON B. from Terry Lee Hyundai responded on 02/19/2019

Thank you for the awesome 5 star review 


Verified Customer
Elwood, IN
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Friendly and fast service
Never have to wait very long and has a pleasant atmosphere
JASON B. from Terry Lee Hyundai responded on 02/16/2019

Thank you for the 5 star review 


DN
David N.
Noblesville, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Service
Reasonable prices and great service
JASON B. from Terry Lee Hyundai responded on 02/13/2019

Thank you for the 5 star review 


JM
Joshua M.
Noblesville, IN
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
30k mile service
I waited in the wait area and they were timely and didn't take a long time. Good service.
JASON B. from Terry Lee Hyundai responded on 02/12/2019

Thank you for the 5 star review 


JC
James C.
Noblesville, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Courteous staff; prompt service even without an appointment
I was able to get the vehicle in for service without an appointment; staff very helpful and courteous.
JASON B. from Terry Lee Hyundai responded on 02/12/2019

Thank you for the 5 star review 


CC
Catherine C.
Indianapolis, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Need More Attention To The Customer
I would really like to be treated like a VIP when I have my car serviced. Communication is key. If wait time is unreasonably long please inform me and tell me why. Also inform me in detail what you plan to do. I was not aware they planned to do a tire rotation. I only informed them that I had so many free tire rotations and since my tires were rotated on the last visit, I assumed this would not be part of the service. Do they ever check my file? I wonder.
JASON B. from Terry Lee Hyundai responded on 02/12/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear as bout your long wait time we are working on this problem and hope your next visit will be better than your last.


Verified Customer
Zionsville, IN
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
Satisfied Customer
Overall, I have been very satisfied with the service and communication of Terry Lee Hyundai. I would recommend anyone who is searching for a vehicle to check out Hyundai In general, and specifically come to Terry Lee.
JASON B. from Terry Lee Hyundai responded on 02/11/2019
  • Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear about your long wait we are working hard to eliminate long wait times in are express service.
  • Thank you again for the feed back we look forward to making your next service better then the last.