Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1335 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5rating 4.7419371
Original
Overall Rating 2.25806/5Overall Rating 2.25806/5rating 2.25806rating 2.25806rating 2.25806
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Tipton, IN
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great service
Really good service, good communication.
JASON B. from Terry Lee Hyundai responded on 07/10/2019

thank you for the 5 star review 


Verified Customer
Columbus, IN
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2019 Category: Service
Used to have to good service...
They are selling fake products on insurance that doesn't work. e.g. The tire protection or the paint protection... its totally useless and come up with difference ways to deny any claims. Also in recent visit I found the response not that good as earlier...
JASON B. from Terry Lee Hyundai responded on 07/08/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your last visit did not go as planned. I will be reaching out to you in the near future to see if I can help in anyway.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
31767467432


BM
Breonna M.
Anderson, IN
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Kind, friendly people and great work and they are fast!
Nice people and they get you in and out!
JASON B. from Terry Lee Hyundai responded on 07/08/2019

Thank you for the 5 star review 


DC
David C.
Indianapolis, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Service Review
Everyone is always cheerful and happy to answer questions. They say what they are going to do and do it - right!
JASON B. from Terry Lee Hyundai responded on 07/02/2019

Thank you for the awesome 5 star review 


Verified Customer
Anderson, IN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Good Customer Service
I received a call right away from Jason about my issue and he made sure that I felt appreciated. Thanks!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2019 Category: Service
Eh
Seems to be all about money.
JASON B. from Terry Lee Hyundai responded on 07/02/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your experience in are waiting area was not good. I will be reaching out to you in the near future to see how we could do better. 


Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
317-674-7432


SC
Sherri C.
Noblesville, IN
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Service
Excellent customer service on all my experiences.
JASON B. from Terry Lee Hyundai responded on 07/02/2019

Thank you for the 5 star review 


JK
Jeffrey K.
Indianapolis, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great
I got there at 8, was done at 9:15!!!! I was asleep by 1pm. All errands were done!!!
JASON B. from Terry Lee Hyundai responded on 06/25/2019

Thank you for the awesome 5 star review 


RM
Robert M.
Indianapolis, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Car Service
Staff was very helpful, timely, and professional
JASON B. from Terry Lee Hyundai responded on 06/25/2019

Thank you for the 5 star review 


Verified Customer
Indianapolis, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great Job
I had called before going in but changed my mind and was able to go that same day. I was warmly welcomed and the service professional explained what was going to be done. He also told me about a recall update related to the air cooling in the truck and the need to get it taken care of that day if possible.
They did a good job of it, however, the rep had mentioned my oil change was free but to my surprise, I was charged a fee for the change.
JASON B. from Terry Lee Hyundai responded on 06/21/2019

Thank you for the 5 star review 


JB
Jason B.
Noblesville, IN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Great customer service
Service technicians are very professional and courteous
JASON B. from Terry Lee Hyundai responded on 06/19/2019

Thank you for the 5 star review 


Verified Customer
Fishers, IN
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Fabulous service
Terry Lee Hyundai's service center staff are friendly, courteous and knowledgable.I was impressed also, by how fast my car was serviced. I was on with my day in no time!
JASON B. from Terry Lee Hyundai responded on 06/19/2019

Thank you for the 5 star review 


JC
Jay C.
Noblesville, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Problem with warning lights coming on
I have two concerns. One of the headlight bulbs was out & had to be replaced. This is the first time I have had to do that to a car 2 years old & around 30,000 miles. I believe the manufacturer needs to get a better quality bulb that lasts much longer. The dealer told us when we leased the car we had synthetic oil, which I like to use. They said to change it every 7500 miles. When the car was in for the warning lights problem, they told me wife it was due a service. The previous service had been done approximately 5200 miles prior. The dealer needs to be consistent & stick to 5000 miles or 7500 miles. If we are going to pay extra for synthetic oil I don't believe it needed to be changed. They should not have told my wife it needed service.
JASON B. from Terry Lee Hyundai responded on 06/18/2019

Thank you for the awesome 5 star review 


BC
Brian C.
Fishers, IN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great service!
I needed to get in and out quickly, and they accommodated me.
JASON B. from Terry Lee Hyundai responded on 06/18/2019

Thank you for the 5 star review 


Verified Customer
Noblesville, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Very courteous staff; oil change done in a timely manner; problem thoroughly explained.
I came in without an appointment for an oil change and a problem with a noise in the rear tire area. Problem was diagnosed and explained to me and an appointment set up for the repair.
JASON B. from Terry Lee Hyundai responded on 06/18/2019

Thank you for the 5 star review 


JM
John M.
Noblesville, IN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Love This Place!
Bought my car here. Had it serviced here ever since. Have always received the best service and communication from Terry Lee Hyundai!
JASON B. from Terry Lee Hyundai responded on 06/17/2019

Thank you for the awesome 5 star review 


DP
David P.
Noblesville, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
EXCELLENT SERVICE, warranty work
Needed warranty work, friday evening.... got a loaner over the weekend, car finished on Tuesday,runs great... appreciate loaner.
JASON B. from Terry Lee Hyundai responded on 06/17/2019

Thank you for the awesome 5 star review 


Verified Customer
Indianapolis, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Stephanie Flanigan
The Best
JASON B. from Terry Lee Hyundai responded on 06/16/2019

Thank you for the 5 star review 


GM
George M.
Fishers, IN
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Good employees
Have switched from Napelton
JASON B. from Terry Lee Hyundai responded on 06/15/2019

Thank you for the awesome 5 star review 


SC
Sherri C.
Noblesville, IN
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Service
Excellent service on every visit.
JASON B. from Terry Lee Hyundai responded on 06/14/2019

Thank you for the 5 star review 


SH
Sonnie H.
Muncie, IN
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
First oil change
Quick and easy
JASON B. from Terry Lee Hyundai responded on 06/13/2019
Thank you for the 5 star review