Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1276 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.7666667/5Overall Rating 4.7666667/5Overall Rating 4.7666667/5Overall Rating 4.7666667/5rating 4.7666667
Original
Overall Rating 2.26667/5Overall Rating 2.26667/5rating 2.26667rating 2.26667rating 2.26667
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Anderson, IN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Good Customer Service
I received a call right away from Jason about my issue and he made sure that I felt appreciated. Thanks!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2019 Category: Service
Eh
Seems to be all about money.
Jason B. from Terry Lee Hyundai responded on 07/02/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your experience in are waiting area was not good. I will be reaching out to you in the near future to see how we could do better. 


Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
317-674-7432


AH
Audra H.
Indianapolis, IN
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Taking Care of the Issue
Per Speaking to Jason Broaddus, he advised me that he would fix my issues and for me to drop my vehicle off in the morning, This has made me so happy that they are going to fix my problems with the car. He had been trying to reach me but I was in the hospital but he has made good on his word. Thank You Mr. Jason Broaddus & the Hyundai team

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2019 Category: Service
Travis, Clint, Corey
Until my TPS and Radio are not fixed I hate Hyundai. I will never refer anyone to you. I still have not heard from owner
Jason B. from Terry Lee Hyundai responded on 05/22/2019

Thank you for taking the time to complete the review your feed back helps our dealship get better. 

I have tried to reach out to you to see if I can help with this problem please call me at your earliest convivence.

Thank you 

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis 
317-674-7432
jbroaddus@terrylee.com


Verified Customer
Danville, IN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
Satisfied Customer
Thank you Jason and Terry Lee for reaching out and helping resolve our window issue. I'm glad to see that the dealership is willing to work with a customer to find a reasonable solution to a problem. I will say that as a first time Hyundai buyer I was very disappointed with the reply that I received from Hyundai, but Terry Lee dealership stepped up to make things right.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/09/2019 Category: Service
Very Poor Customer Service
Don't buy a Hyundai and don't buy anything from Terry Lee. Hyundai will not stand by their product and do the right thing and the dealership will be of no help resolving your issues.
Jason B. from Terry Lee Hyundai responded on 04/09/2019

Thank you for taking the time to complete the review your feed back helps our dealership better. I will reach out to you to see if we can help.

Jason broaddus
Service Manager 
Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
317-674-7432


JW
John W.
Fishers, IN
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Service Manager Solves Customer Issues!
We were in dispute with the service department regarding our pre-paid oil changes and tire rotations on our purchased Hyundai. After raising the issue, the service manager reached out (to us) and resolved the issue with a simple solution that demonstrated customer-driven attitude and action.

Thank you Terry Lee Hyundai Service Department! Keep up the good work!

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2019 Category: Service
Beware - they will take your money for pre-paid oil changes and not honor the service in the future!
We paid Terry Lee Hyundai in the purchase of our 2018 Hyundai Sante Fe $400 for 50,000 miles of oil changes or 10 during the warranty period. We paid for these oil changes in advance and rolled them into the vehicle payment on 01/17/2018.

In December of 2018 our Hyundai was totaled and we purchased a new 2019 Hyundai Sante Fe from a different local dealer as Terry Lee Hyundai would not match or better another deal in town. We did not purchase oil changes in advance with the other dealer as we still had plenty oil changes pre-paid at Terry Lee Hyundai dealership.

Two weeks ago, my wife took our new 2019 Hyundai Sante fe into Terry Lee Hyundai for its first oil change and the dealership told us that they could no longer offer us the oil changes that we pre-paid as it was tied to a different VIN. Really?

We would either like the remainder of our $400 returned or the remainder of our oil changes. This is unethical and absurd treatment of customers and their money. Did I mention that we prepaid for these oil changes? ;-0 So Terry Lee Hyundai gets their money for all future oil changes but then when we the customer comes in to collect on the oil changes we are told we cannot have the oil changes that we paid for?

Buyer-beware of Terry Lee Hyundai!
Jason B. from Terry Lee Hyundai responded on 04/08/2019

Thank you for taking the time to compete the review we will be reaching out to you in the near futire to resolve this issue.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


MM
Miguel M.
Fishers, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2019 Category: Service
Second chance
After the follow up I’m so glad to know that the team tried to do their best to get my car ready. Actually they are going to refund a partial service provided. Let’s see how the team is performing next time. Many thanks to Jason

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2019 Category: Service
Still looking to get my car fixed
Car no fixed properly, delivered late with more problems and pretty late follow up
Jason B. from Terry Lee Hyundai responded on 03/29/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your last visit did not go as planned. I will be reaching out to you to see if I can help.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


Verified Customer
Fishers, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
They made it right
After some issues with my car after the initial service Jason was fantastic about fixing the problem and even provided a tow so I wouldn’t have to drive. I appreciate knowing that they stand by their work.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2019 Category: Service
Stay Away
I feel like I was taken advantage of because of my lack of knowledge of cars. I went in for an oil change and a new tire I walked out with much more being done. I was told that my car was unsafe to drive because of bad tires and brakes. I fully understood needing new tires but my new brakes seem just the same as my old ones. The prices at this dealership are also ridiculously high and o wouldn’t have taken it there if there weren’t a recall on my car.
Jason B. from Terry Lee Hyundai responded on 01/16/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your last visit did not go as planned I will be reaching out to you to see if I can help.


Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


Verified Customer
Noblesville, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Services Manager is Excellent
Jason was excellent with handling the issue, as well as resolving it. Terry Lee finally put the right person in charge of that section of the business and is making fantastic changes. Will gladly bring my business to Terry Lee.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/23/2018 Category: Service
Work done is good, that’s about it
Took my leased vehicle into Terry Lee for an oil change and a sensor going off for my front left tire. Staff was friendly and efficient, had a dealership car on hand for me. Kudos, but that’s the only good thing besides the quality of work done. I was told of a service that could be done, but is optional, to the engine. I told the rep. That I had a lease car and wasn’t interested unless it was absolutely needed for the health of the car, no cost was ever talked about. He told me it hadn’t been done yet, and it wasn’t really needed so I told him no to that, just the simple oil change and checking tires and sensors. When I arrived later to pick up my car, he told me the visit would be $160 plus for the visit, I asked how was that possible when it’s an oil change and a warrantied part check. He said with the maintenance on the engine and oil change it came to $160 plus. I told him I never gave the go ahead on doing it and that had I known the price I would’ve never allowed the service to be done. He told me I’d have to pay for that service, but took care of the oil change for free. Didn’t resolve the issue. Made me as a customer never want to return to Terry Lee for basic services like an oil change, the representative acted surprised that he was called out for approving work to be done without approval from the customer. I recommend that all reps be trained better and for management to stress approval, possibly get signatures to approve work. I will not recommend Terry Lee to any of my friends.
Jason B. from Terry Lee Hyundai responded on 10/23/2018

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your last visit did not go as planned I  will be reaching out to you to see how I can help.


Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


Verified Customer
Indianapolis, IN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Review of service
Cory saw that the previous mistakes were rectified and we are now satisfied with the service we received from Terry Lee.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2018 Category: Service
Poor service
Cory in service did an good job trying to rectify mistakes made by others. He went beyond my expectations in picking up and returning the car to me. However, I did have to follow up on the paperwork afterwards. Besides Cory’s efforts, I feel that others lacked attention to detail. Three days to get two tires plus alignment seems excessive to me.
Jason B. from Terry Lee Hyundai responded on 10/08/2018

Thank you for taking the time to take the review your feed back helps our dealership get better. I will be reaching out to you to see if there is any thing we can do to earn your bussiness.

Jason Broaddus 
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com 
317-674-7432


BB
Brian B.
Noblesville, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2018 Category: Service
Sold the car
Car still did the same thing so I sold it. Hoping to get another Hyundai, but disappointed. Customer service was friendly.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2018 Category: Service
Nice Customer service
Great customer service. Just wish they would have looked a little more in depth with my issue of concern.
Jason B. from Terry Lee Hyundai responded on 06/06/2018

Thank you for taking the time to complete the review your feed back helps our dealership get better. I would like to get your vehicle back to look at your noise personally free of charge. 

Jason Broaddus 
service manager 
Terry Lee Hyundai 
jbroaddus@terrylee.com or 317-674-7432 


Verified Customer
Fishers, IN
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Great and great again
This dealership took time to reach out to me , which was unexpected, to keep my trust and business and they have.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2018 Category: Service
Great....except
Overall this place is great. Only one issue, I question the inspection quality you get when the car is brought in for an oil change. Other places provide better feedback for it. A car diagram or checklist.

Normally I wouldnt think anything of it but they missed missed some tire damage on one of my oil change visits (previous visit, not this one) that could have turned out to be very dangerous. Luckily I got my winter tire put on by the same dealer a few weeks later and the damge was discovered and the tires were discarded.
Kimberly Q. from Terry Lee Hyundai responded on 03/27/2018

Mr. Jones, thank you for taking the time to complete our survey.  I know that Corey spoke to you yesterday.  I apologize as well for the missed tire damage.  We use these surveys for training purposes so feedback is very important to us.  Corey informed me that you would be willing to resubmit a survey.  Thank you so much for doing so.  You will find a new survey in your email inbox.  We appreciate your business!


AK
Allison K.
Anderson, IN
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2017 Category: Service
Great experience
Oil change was very quick. Wonderful customer service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/29/2017 Category: Service
good experience
Went in for an oil change...always a good experience
Chris M. from Terry Lee Hyundai responded on 06/30/2017

Thank you for the review.


DP
DAVID P.
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2017 Category: Service
problem fixed... GREAT JOB...
The problem was fixed,got loaner car for 4 days,they were thorough;checked what made the fuse blow...then fixed it correctly.
Really appreciate Mr.Lee calling me personally and telling me my car was ready. All of the people at Terry Lee were polite,and always helpful. Jimmy Paris was always checking to see that I was satisfied,and Chris came through admirably. I will return for service and recommend this dealership to others... thanks, blessings CHAPLAIN (MAJOR) DAVE PLUNKETT, USA, Ret.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2017 Category: Service
fix the problem
fix the problem,don`t just change parts hoping it is fixed...diagnose the problem....
Chris M. from Terry Lee Hyundai responded on 06/07/2017

Thank you for bringing the vehicle back after the problem re-occured, we have found what blew the fuse and are working to correct the issue.


Verified Customer
Carmel, IN
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2016 Category: Service
MIs-Diagnosis Follow-up
I greatly appreciate the follow-up from Simon Turner, Service Manager. I had an opportunity to discuss my concerns and appreciate Hyundai's resolution of the issue. I do not have any problem with buying vehicles from Terry Lee Hyundai in the future or have my warranty work performed by the dealership.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/30/2016 Category: Service
Potentially costly misdiagnosis of problems.
Service department completely misdiagnosed problems and gave repair proposal costing approx. $1800 for parts alone. Local repair shop diagnosed problem and fixed with a $19 part.
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 10/06/2016

Thank you for taking my phone call today. We look forward to seeing you again. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

SP
Sharon P.
Indianapolis, IN
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2016 Category: Service
My service work
After I wrote a bad review, which I felt was justified, I received a phone call from Simon. He was very nice and actually explained the situation to me as to why I was charged over $25 for my tire repair. Although, I still feel the price was unreasonable by all means, and I do mean that, he did rectify the situation and is giving me a free oil change for my next visit. I really do like and respect that he called and that I really did love the person that sold me the car and I love my car. Thank you again for all you did and I apologize Simon, I travel a lot and am finally getting to this survey. Sharon Profeta
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 04/14/2016

Sharon, 

Thanks for taking the time to speak with me today. I hope I was able to better explain the cost associated with the tire repair. My team and I will review our processes to insure our guests experiences are top notch. We look forward to seeing you at your next service visit. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

Verified Customer
Fishers, IN
2011 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2015 Category: Service
Co-operative and friendly dealership
Had some issues previously with my last visit but Simon constantly kept in touch and made it sure that all my issues were resolved in a timely fashion . he was very courteous and friendly . I may buy my next car from this dealership as this is located a few miles from my home. Keep up the good work

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2015 Category: Service
Most non customer friendly Hyundai dealership I visited in last 8 years
recall services were told to be completed in 30 mins but no one came back even after one hour to inform what was happening. When I went to check after one hour the advisor then went to mechanic to check and told me he doesn't have any timeline. Service took more than 2 hours. The dashboard thermometer was not working , on which I asked its under warranty , but the service advisor told it's not and said his manager will not approve it without even taking to manager and trying to help me. When mechanic came back after test drive , I don't know what service advisor was talking to him for 15 mins before coming to me. Coffee machine in customer waiting area was broken . This is the most unappreciative experience at Hyundai in last 8 years since I bought my first Hyundai.
Josh F., Fixed Operations Director from Terry Lee Hyundai responded on 09/11/2015

Thanks for takiing the time to leave this reveiw and speak with me. I look forward to helping you in the future. 

Simon Turner
Service Director 
Terry Lee Hyundai 
(317)-674-7400
sturner@terryleehyundai.com

Verified Customer
Indianapolis, IN
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Used Hyundai purchase.
My wife decided to be a very lightly used car rather than lease again. As her leased car had some damage, I stopped in to see how much she would be assessed for the damage. Not much, a couple hundred $. So, on a spur of the moment thing, I decided to look at their used Hyundai’s and ended up buying a very nice Veloster. So, next day, we turned in the leased car, which had a couple of months left on the lease and drove off in her new car. The entire process was smooth and friendly. HOWEVER, not long after, we received a bill from Hyundai for some $600. Reason? We still owed the last two payments on her leased car. OK, my fault, I should have been aware of the lease’s language but I also think it would have been nice if the salesperson would have mentioned this little fact to me. Frankly, I would have been more than happy to put 2k down on the Veloster and then pick it up when my wife’s lease expired. So, maybe we’re done with Hyundai’s and would I recommend Terry Lee to a friend? Probably, but with some caveats.
Jason B. from Terry Lee Hyundai responded on 07/19/2019

Thank you for taking the time to complete the review your feed back helps our dealership get better.


MH
Mark H.
Middletown, IN
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Friendly
Staff was friendly
Jason B. from Terry Lee Hyundai responded on 07/18/2019
Thank you for the 5 star review 

DK
Denise K.
Sheridan, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Excellent service
Excellent customer service 👍🏻👍🏻
Jason B. from Terry Lee Hyundai responded on 07/18/2019

thank you for the 5 star review 


SJ
Shelly J.
Fishers, IN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Love my car!!
Wonderful job with my engine repair. Travis was great to work with also!
Jason B. from Terry Lee Hyundai responded on 07/17/2019

Thank yo for the awesome 5 star review 


Verified Customer
Noblesville, IN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Quick service
Friendly staff and clean waiting room. Always quick service.
Jason B. from Terry Lee Hyundai responded on 07/17/2019

Thank you for the 5 star review