Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

354 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
97% Would Recommend
Latest Review 6 days ago

Reviews


JG
Jen G.
Massachusetts
BMW X1
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2018 Category: Service
Spoke with Jen. She said she had to come back twice to the business to get her horn fixed on her vehicle, and that she almost got into an accident, because the horn still wasn't working after she had taken her vehicle to the business the first time. Her vehicle is a mess, and she will never go back to the business. She said no one has called her from the business to resolve any issues. She said that her vehicle's not right, and she has to take it to another facility to get it fixed. She said there was no comfort zone with the male staff member who worked on her vehicle. She said she was overcharged for the service the business provided in fixing her horn, that it was around $1800. She said the staff didn't seem knowledgeable. She is extremely dissatisfied and would like someone from the business to contact her to resolve this issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2018 Category: Service
Jen said she was overcharged for her horn repair . She paid $180 over the course of a week.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 02/08/2018

HELLO JEN, THANK YOU FOR YOUR REVIEW. LIKE WE HAVE EXPLAINED TO YOU BEFORE WE WORKED ON YOUR VEHICLE, THERE IS A DIAGNOSTIC CHARGE FOR THE TIME IT TAKES TO FIND THE ISSUE.


GK
Glenn K.
Massachusetts
Cadillac CTS-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017 Category: Service
Glenn said that his initial reaction to the service was due to a misunderstanding on his end and now he is completely satisfied with them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/28/2017 Category: Service
Glenn said they do a good job. He only comes in to have the breathalyzer checked, and he is pleased.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 12/29/2017

WE ARE HAPPY TO KNOW THAT YOU ARE PLEASED WITH OUR WORK AND THAT YOU WOULD RECOMMEND US TO OTHERS. PLEASE FEEL FREE TO LET US KNOW IF THERE IS ANYTHING WE CAN HELP YOU WITH.


BK
Ben K.
Massachusetts
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2017 Category: Service
Ben said they cleared the double charge. It was a hassle.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/15/2017 Category: Service
Ben said he was charged twice for the service from this business.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 06/19/2017

Sorry for the inconveniance Ben. We were glad to help resolve the issue we had with the payment. Please feel free to let us know if theres anything esle we can help with.


BL
Bill L.
Sudbury, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Bill said the business did a good job and he got his vehicle back the same day.
This review was collected via phone interview by Customer Research Inc.

SJ
Sven J.
Waltham, MA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Sven said he doesn't think he could get a better job done elsewhere.
This review was collected via phone interview by Customer Research Inc.

JW
JACOB W.
Waltham, MA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Absolutely fantastic and fast service
These guys have never led me on, never taken too long, I never feel overcharged. Just an all around good shop.

JM
JANICE M.
Waltham, MA
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2019
Efficient, quality work with good communication
This is the second time I've had work done here. They were able to get the work done more quickly than expected, and kept me up to date. They were also up-front and accurate about the expected cost.

JL
Jim L.
Watertown, MA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Jim said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

AG
Al G.
Waltham, MA
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Al said the service and staff are great, and the prices are expensive, but worth it.
This review was collected via phone interview by Customer Research Inc.

SP
Susan P.
Acton, MA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Susan said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MT
MARGARET T.
Waltham, MA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Always Great!
Just brought a used car I got to them for a look over about some concerns i was having. Got routine maintenance done quick and efficiently like always. I love the honesty of this business and being able to drive my car out of there with confidence!!!!

AD
ARIE D.
Lexington, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Replaced cracked radiator and leaking power cables in timely fashion.
Job well done.
Thanks, Arie.

SL
Skylar L.
Fort Plain, NY
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Skylar said her visit went smoothly.
This review was collected via phone interview by Customer Research Inc.

AN
Alex N.
Carlisle, MA
Mercedes-Benz C240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Alex said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RK
ROGER K.
Newtonville, MA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Belt and Brakes
repair done as promised. on time and as estimated.

IP
Irving P.
Waltham, MA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Irving said the business was good but it took longer then expected.
This review was collected via phone interview by Customer Research Inc.

DL
Daniel L.
Waltham, MA
Acura 3.2TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018 Category: Service
Daniel said they are good and honest.
This review was collected via phone interview by Customer Research Inc.

SM
Stephen M.
Waltham, MA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Stephen said the service was great, very prompt and very professional.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Natick, MA
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
John said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

AM
Adam M.
Waltham, MA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Adam said this business was honest and did the job correctly. He stated he felt comfortable with them. They provided him a better deal than another facility and finished the job the same day. It was real easy and they did a good job.
This review was collected via phone interview by Customer Research Inc.