Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

306 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
97% Would Recommend
Latest Review 5 days ago

Reviews


JG
Jen G.
Massachusetts
BMW X1
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2018 Category: Service
Spoke with Jen. She said she had to come back twice to the business to get her horn fixed on her vehicle, and that she almost got into an accident, because the horn still wasn't working after she had taken her vehicle to the business the first time. Her vehicle is a mess, and she will never go back to the business. She said no one has called her from the business to resolve any issues. She said that her vehicle's not right, and she has to take it to another facility to get it fixed. She said there was no comfort zone with the male staff member who worked on her vehicle. She said she was overcharged for the service the business provided in fixing her horn, that it was around $1800. She said the staff didn't seem knowledgeable. She is extremely dissatisfied and would like someone from the business to contact her to resolve this issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2018 Category: Service
Jen said she was overcharged for her horn repair . She paid $180 over the course of a week.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 02/08/2018

HELLO JEN, THANK YOU FOR YOUR REVIEW. LIKE WE HAVE EXPLAINED TO YOU BEFORE WE WORKED ON YOUR VEHICLE, THERE IS A DIAGNOSTIC CHARGE FOR THE TIME IT TAKES TO FIND THE ISSUE.


GK
Glenn K.
Massachusetts
Cadillac CTS-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017 Category: Service
Glenn said that his initial reaction to the service was due to a misunderstanding on his end and now he is completely satisfied with them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/28/2017 Category: Service
Glenn said they do a good job. He only comes in to have the breathalyzer checked, and he is pleased.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 12/29/2017

WE ARE HAPPY TO KNOW THAT YOU ARE PLEASED WITH OUR WORK AND THAT YOU WOULD RECOMMEND US TO OTHERS. PLEASE FEEL FREE TO LET US KNOW IF THERE IS ANYTHING WE CAN HELP YOU WITH.


BK
Ben K.
Massachusetts
Dodge Neon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2017 Category: Service
Ben said they cleared the double charge. It was a hassle.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/15/2017 Category: Service
Ben said he was charged twice for the service from this business.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 06/19/2017

Sorry for the inconveniance Ben. We were glad to help resolve the issue we had with the payment. Please feel free to let us know if theres anything esle we can help with.


AM
Anthony M.
Lexington, MA
Toyota Camry Solara
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Anthony said the business did what he asked for.
This review was collected via phone interview by Customer Research Inc.

EK
Erin K.
Reading, PA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Erin said the staff had her up and going within an hour.
This review was collected via phone interview by Customer Research Inc.

KH
Kevan H.
Belmont, MA
Volkswagen Golf
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Kevan said they were polite. They did a good job. It was quick and inexpensive.
This review was collected via phone interview by Customer Research Inc.

NF
Naomi F.
Auburn, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
Two Thumbs Way Up!
I highly recommend these guys! Honest, friendly, and responsive. What more can I say? I have been coming here for around four years and have not been disappointed (servicing my car and also having auto body work done at their Needham location.)

SW
STEVE W.
Waltham, MA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
As reliable as they come
Been taking my cars here for several years, and couldn't be happier with the service I get. Clear explanations, work completed when promised, and fair prices for quality work. What more could you want?

SE
SUSAN E.
Lexington, MA
Subaru Outback (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018
Excellent service
Tne car was serviced quicker than expected and 100% quality

JM
Jack M.
Westwood, MA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Jack said the staff is quick and they put together the vehicle really nicely.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Andover, MA
Subaru Legacy Sedan (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Quick to the point. Great service friendly
They are great wonderful people and service they will tell you what's wrong with your car @break it down for you so you would understand Thankyou

Anonymous avatar
Verified Customer
Waltham, MA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Quick service
Oil change and tire rotation were within the promised service time. Very efficient.

KN
Katherine N.
Mendon, MA
Lexus GX 460
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/03/2018 Category: Service
Katherine said that she took her vehicle to the facility for a diagnostic. She was charged for the diagnostic and when she had the staff do the repairs the gentlemen refused to remove the fee for the diagnostic from the final bill. Even her Lexus dealership will remove the diagnostic charges if the repairs are done at their facility. She does not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

WG
WANDA G.
Mansfield, MA
Mercedes-Benz C240
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Great Service
Before contacting, Boston Muffler & Brake, I read their online reviews. Their reviews were rated better than major national chains. And they lived up to those ratings. I called in the AM described my car issues. They had no problem of me bringing in my car that morning. Within 1 hour, they diagnosed the issues. The car was repaired the same day. Great Service!

JS
JEFF S.
West Newton, MA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Super Service
I hit an object in the road and it punctured my muffler ( didn’t know it at the time). I had never been to Boston Muffler and glad I went there. I brought it in! To be checked and they took my car right in, a few minutes and they had an estimate. My car was repaired in 3 hours. They saved the day and treated me really well.

AE
Adonis E.
Stoughton, MA
Honda Accord Cpe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Adonis said this business was good.
This review was collected via phone interview by Customer Research Inc.

DK
Danielle K.
Harrisville, RI
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Danielle said the employees provided very thorough service. They provided her with an estimate and they answered all her questions.
This review was collected via phone interview by Customer Research Inc.

EH
Everdon H.
Waltham, MA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Spoke with Henry. He said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

MP
Margaret P.
Brighton, MA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Margaret said the business made her vehicle service experience quick and easy.
This review was collected via phone interview by Customer Research Inc.

MM
Max M.
North Kingstown, RI
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Max said the work was done quickly and at a decent price.
This review was collected via phone interview by Customer Research Inc.