Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

306 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
97% Would Recommend
Latest Review 9 days ago

Reviews


AM
Anthony M.
Lexington, MA
Toyota Camry Solara
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Anthony said the business did what he asked for.
This review was collected via phone interview by Customer Research Inc.

EK
Erin K.
Reading, PA
Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Erin said the staff had her up and going within an hour.
This review was collected via phone interview by Customer Research Inc.

KH
Kevan H.
Belmont, MA
Volkswagen Golf
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Kevan said they were polite. They did a good job. It was quick and inexpensive.
This review was collected via phone interview by Customer Research Inc.

NF
Naomi F.
Auburn, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
Two Thumbs Way Up!
I highly recommend these guys! Honest, friendly, and responsive. What more can I say? I have been coming here for around four years and have not been disappointed (servicing my car and also having auto body work done at their Needham location.)

SW
STEVE W.
Waltham, MA
Nissan Altima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
As reliable as they come
Been taking my cars here for several years, and couldn't be happier with the service I get. Clear explanations, work completed when promised, and fair prices for quality work. What more could you want?

JM
Jack M.
Westwood, MA
BMW 3 Series
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Jack said the staff is quick and they put together the vehicle really nicely.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Andover, MA
Subaru Legacy Sedan (Natl)
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Quick to the point. Great service friendly
They are great wonderful people and service they will tell you what's wrong with your car @break it down for you so you would understand Thankyou

Anonymous avatar
Verified Customer
Waltham, MA
Ford Escape
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Quick service
Oil change and tire rotation were within the promised service time. Very efficient.

WG
WANDA G.
Mansfield, MA
Mercedes-Benz C240
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Great Service
Before contacting, Boston Muffler & Brake, I read their online reviews. Their reviews were rated better than major national chains. And they lived up to those ratings. I called in the AM described my car issues. They had no problem of me bringing in my car that morning. Within 1 hour, they diagnosed the issues. The car was repaired the same day. Great Service!

JS
JEFF S.
West Newton, MA
Nissan Altima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Super Service
I hit an object in the road and it punctured my muffler ( didn’t know it at the time). I had never been to Boston Muffler and glad I went there. I brought it in! To be checked and they took my car right in, a few minutes and they had an estimate. My car was repaired in 3 hours. They saved the day and treated me really well.

DK
Danielle K.
Harrisville, RI
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Danielle said the employees provided very thorough service. They provided her with an estimate and they answered all her questions.
This review was collected via phone interview by Customer Research Inc.

EH
Everdon H.
Waltham, MA
Toyota Highlander
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Spoke with Henry. He said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

AE
Adonis E.
Stoughton, MA
Honda Accord Cpe
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Adonis said this business was good.
This review was collected via phone interview by Customer Research Inc.

MP
Margaret P.
Brighton, MA
Toyota Prius
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Margaret said the business made her vehicle service experience quick and easy.
This review was collected via phone interview by Customer Research Inc.

MM
Max M.
North Kingstown, RI
Nissan Altima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Max said the work was done quickly and at a decent price.
This review was collected via phone interview by Customer Research Inc.

SE
SUSAN E.
Lexington, MA
Subaru Outback (Natl)
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
service
great service!!!!

MS
MARTIN S.
Groton, MA
Ford Pickup
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Listening to the customer
First-time customer. BMBC took the time to listen to the history leading up to the problem and addressed the problem in that context, while also performing all required diagnostics. A range (or levels) of repair options were provided and discussed, with the aim of satisfying the customer's needs and requirements. Problems fixed at reasonable cost. That is great service.

ND
Nicholette D.
Waltham, MA
Ford Fusion
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Nicholette said the mechanic was just supposed to diagnose her fathers vehicle. He fixed it and then told her what the problem was, so she had to come up with the money.
This review was collected via phone interview by Customer Research Inc.

TV
Tom V.
Natick, MA
Cadillac SRX
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Tom said the service was done honestly. The work was completed in a respectable manner. However, the work was not cheap.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Lexington, MA
Honda Insight
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Robert said he recommends the business.
This review was collected via phone interview by Customer Research Inc.