Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

298 Reviews

98% Would Recommend
Latest Review 13 days ago

Reviews


RS
Reginald S.
Johns Island, SC
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Reginald said the business did a wonderful job.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/20/2018

reginal thanks for your business
Bob Zobel owner


RR
Ruthie R.
Charleston, SC
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Ruthie said, this business was quick to give her service but she thinks they are a little pricey.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018

You gave us 5 out of 5 thanks. We gave you the estimate before we started the work. The hours we charge are based on Real Time Labor. My labor rate is well below many of the local shops. My prices are very fair and we are very honest.
Bob Zobel Owner


EH
Eric H.
Saint Leonard, MD
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Eric said the staff at this facility are courteous and friendly. He appreciates how hard they worked on his vehicle. They got the job done.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018

Eric thanks for your business. Let us know if we can help in the future
Bob


TS
Theresa S.
South Carolina
Dodge 600
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Fred. He said the work is done immediately and the business has very courteous service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018

Fred as always thanks for your business
Bob


RR
Robert R.
Charleston, SC
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Robert said that the place was good.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018

Robert as always thanks for your business
Bob


HS
Houston S.
Ladson, SC
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Houston said he was treated very well by the staff. This is the only facility he uses.
This review was collected via phone interview by Customer Research Inc.

HW
Herbert W.
Charleston, SC
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Herbert said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MK
Maria K.
Charleston, SC
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Maria said the employees were very pleasant. They provided excellent service. She was pleased with her service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/29/2018

Maria thanks for your business. let us know if we can help in the future
Bob Zobel owner


KK
Kevin K.
Summerville, SC
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Kevin said that the facility did good work.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/29/2018

Kevin thanaks for your business.
Bob Zobel owner


JF
Jacob F.
South Carolina
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Spoke with Rebecca. She said she loves the guys at this business. Everything went really well. The technicians are really honest and trustworthy. They tell it like it is. They let her know what needed to be done right away and what could wait and what would eventually happen down the road. It is always fun to chat with them.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/26/2018

Rebecca thanks so much for your business. Please let us know if we can help in the future
Bob

BOB Z. from American Automotive responded on 06/29/2018

Rebecca
Thanks for bringing you car to us for repairs. As always we appreciate your business.
Bob Zobel owner


DP
Drew P.
Charleston, SC
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Drew said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/26/2018

Drew thanks for your business.
Bob


JB
JAMES B.
Johns Island, SC
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
2002 Honda Repair.
Had car towed overnight, diagnose the next morning and needed a new starter. Car was ready by that afternoon. Great service.
BOB Z. from American Automotive responded on 06/07/2018

James as always thanks for your business. look forward to helping you in a couple of weeks for your tuneup
Bob Zobel 
owner


JC
Jairo C.
South Carolina
Mazda RX-8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Jairo said the service was good.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/07/2018

Jairo
Thanks for your business. Hopefully you got to the bottom as to why the converter was heating up so bad.
Bob Zobel
owner


LA
Larry A.
Charleston, SC
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Larry said that he appreciated the staff's courtesy, promptness and thoroughness of service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/05/2018

Mr Addington as always thanks for your business.
Bob Zobel
owner


AR
Adam R.
Charleston, SC
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Adam said the service was good. He had no problems with the work.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/05/2018

Adam thanks for your business. let us know if we can help in the future.
Bob Zobel
owner


KC
Kim C.
Charleston, SC
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Kim said they were awesome to deal with.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/05/2018

Kim thanks for your business. Let us know if we can help in the future.
Bob


SP
Steve P.
Johns Island, SC
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Steve said the service was excellent and he's appreciative of it.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/05/2018

Steve as always we appreciate your business. Let us know if we can help in the future.
Bob Zobel
owner


BR
Bryan R.
Charleston, SC
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Bryan said the service was good.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/05/2018

Bryan thanks for all your business
Bob


EM
Ernie M.
Charleston, SC
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Ernie said the staff did a very good job.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Charleston, SC
Ford Transit Connect
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Spoke with Abby. She said the staff were very professional and prompt.
This review was collected via phone interview by Customer Research Inc.