Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

468 Reviews

100% Would Recommend
Latest Review about 16 hours ago

Reviews


MB
Michael B.
San Diego, CA
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2018 Category: Service
Michael said he was quoted one price that rose to three times that amount.
This review was collected via phone interview by Customer Research Inc.

JB
Jessie b.
Palo Alto, CA
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2018 Category: Service
Jessie said she was not impressed with the businesses knowledge of vehicles.
This review was collected via phone interview by Customer Research Inc.

PK
Patrick K.
San Mateo, CA
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2018 Category: Service
Patrick said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

VD
Vann D.
San Mateo, CA
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
Vann said that he was a bit uncertain about the technicians at the facility, but he has used them before and when he spoke to regular customers waiting with him, they said that the place's staff members were very good and very nice.
This review was collected via phone interview by Customer Research Inc.

RT
Richie T.
Belmont, CA
Volkswagen CC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019
Excellent Service
The team at Big E Automotive were extremely professional. They took the time to explain what went wrong and how they planned to fix the problem. If you're looking for a mechanic you can trust, give the team at Big E a call.

AR
Alan R.
Foster City, CA
Volvo 740
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
Alan said he enjoys going to Karen and Walt at this business, and they always fix the problem.
This review was collected via phone interview by Customer Research Inc.

PK
Patrick K.
San Mateo, CA
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Patrick said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JC
Julio C.
Brisbane, CA
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018 Category: Service
Julio said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

AR
Alan R.
Foster City, CA
Volvo 740
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2017 Category: Service
Alan said he was happy with everything they did.
This review was collected via phone interview by Customer Research Inc.

EM
Everie M.
San Mateo, CA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Everie said the staff worked on her brakes and lights. Her check engine light came back on a couple days later and she tried to take it back to them, but they wanted her to leave her vehicle. She could not be without a vehicle, so she took it to the dealer and got everything done. They are not very convenient. She will not use them again because the way their business is set up will not work for her. She would recommend them and will see how things go when she takes the certificate to the Department of Motor Vehicles.
This review was collected via phone interview by Customer Research Inc.

GB
Greg B.
Foster City, CA
Chevrolet Astro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
Greg said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

YK
Yoshinari K.
Foster City, CA
Lexus GS 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2017
Good quality but, ....
Quality of job is good, but I felt the price is a bit on the expensive side. I may be wrong but that was my general impression.

WD
William D.
San Mateo, CA
Volvo 740
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2016 Category: Service
William said this business has good service. He would not recommend them to others because he does not have enough experience with them.
This review was collected via phone interview by Customer Research Inc.

PD
Pat D.
San Mateo, CA
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2016 Category: Service
Pat said it was fine.
This review was collected via phone interview by Customer Research Inc.

PR
Peter R.
San Mateo, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2016 Category: Service
Peter said the employees at this business were nice and polite, his service was completed when promised, he was very satisfied with their service, and he is really happy.
This review was collected via phone interview by Customer Research Inc.

TL
Teresa L.
Foster City, CA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2016
Great Service
I've been coming to Big E since 2011 and find that they are knowledgeable, prompt and have taken good care of my car.

GH
Gene H.
San Mateo, CA
Buick Lucerne
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2016 Category: Service
Gene said everything with this business was good.
This review was collected via phone interview by Customer Research Inc.

FC
Frank C.
Hillsborough, CA
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2015 Category: Service
Frank said this business did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

CG
Claire G.
San Mateo, CA
Volkswagen New Beetle
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2015 Category: Service
Claire said they are very good. They are very accommodating and she enjoys going to the business.
This review was collected via phone interview by Customer Research Inc.

MN
Myint N.
Vallejo, CA
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2015 Category: Service
Myint said the business does good work, but they scratched her vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 468 in total