Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

470 Reviews

100% Would Recommend
Latest Review about 18 hours ago

Reviews


MB
Michael B.
San Diego, CA
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2018 Category: Service
Michael said he was quoted one price that rose to three times that amount.
This review was collected via phone interview by Customer Research Inc.

WD
William D.
San Mateo, CA
Volvo 740
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2016 Category: Service
William said this business has good service. He would not recommend them to others because he does not have enough experience with them.
This review was collected via phone interview by Customer Research Inc.

DR
Dave R.
San Mateo, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Attention to detail
Walter and Kieran are awesome.

BW
Bill W.
San Mateo, CA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Excellent Service
Coming from the East Coast this year and not knowing any automotive shops in San Mateo. I asked around and Big E was recommended by a long time resident and colleague.

I had a great experience with Walter and Kerin (sp?). Great service, products and a fair price for my automotive needs. I highly recommend Big E.

DD
Dominic D.
El Dorado Hills, CA
Cadillac ATS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Dominic said that he had a really good experience with the business.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
San Mateo, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Excellent customer service!
Thorough, knowledgeable and dependable. Kieran and staff are true professionals in their craft!

AC
Anna C.
San Mateo, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Friendly and Professional service always
Big E Automotive is the best auto-shop I have ever come across, we have been using their service for all our cars for many many years, they always do a good job with very reasonable price.
I highly recommend their service

LS
Lisa S.
San Mateo, CA
BMW 135i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Knowledgable.
Knowledgable, honest, friendly. Easy scheduling.

DC
Deanna C.
San Mateo, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
Great Service
Easy to get an appointment and have fast friendly service

PC
Phil C.
San Mateo, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Outstanding service
Consistent reliable service.

EH
Erik H.
San Mateo, CA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
The very best
As always, quick, reliable service with mechanics we trust. Kieran and Walter are the very best.

AC
Anna C.
San Mateo, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Friendly and Professional service always
Me and my family has been using Big E Automotive for all the services to our cars for many many years. We are always very satisfied with their service.
They are very friendly and professional, their charges are very reasonable, never ask us tp pay for any service or parts that are not absolutely necessary for our cars.
I highly recommend their service to everyone.

Thanks Big E Automotive tor taking care of our cars so well

KR
Ken R.
San Mateo, CA
Isuzu Trooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Always great
Always fix my car right.

MQ
Miriam Q.
San Mateo, CA
Alfa Romeo Spider
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Spoke with Gilbert. He said he has always gotten good service.
This review was collected via phone interview by Customer Research Inc.

CD
Caren D.
San Mateo, CA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Personable and efficient
Great experience doing business for the last year. I feel I’m in good hands!!

LM
Leonard M.
San Mateo, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
easy accessabile
always the best service

Verified Customer
Palo Alto, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
Great service!
I had great service with a friendly team at Big E Automotive. They called me after diagnosing my car's problem and gave an accurate estimate of the cost to repair. I was grateful that I could pick up the car after work, which was after the shop had closed. The car is running beautifully since the repair by Big E. Thanks for the great service!

LW
Lorraine W.
San Mateo, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Best auto service
I ‘ve been taking my car for service to Big E many times over many years for two different cars. Kiernan has always been helpful, efficient, clear about the needed work; the work gets done sooner than estimated, and I have never had to return because the job didn’t get done correctly. I give them five stars.

RO
Rory O.
San Francisco, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Rory said the staff is very good and they do excellent service.
This review was collected via phone interview by Customer Research Inc.

VD
Vann D.
San Mateo, CA
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
Vann said that he was a bit uncertain about the technicians at the facility, but he has used them before and when he spoke to regular customers waiting with him, they said that the place's staff members were very good and very nice.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 470 in total