Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

635 Reviews

98% Would Recommend
Latest Review about 20 hours ago

Reviews


WB
WILLIAM B.
Suffolk, VA
GMC Safari
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/24/2015
4 Wheel ALignment
I came in for a four wheel alignment. It was nice of your mechanic Rep to tell me that my idler arms needed replacement. The quoted price was $333.00. I thought the price was a little out of range and was able to get another mechanic to do it fo$220.oo. I was charged a rack fee of $27.00. I have had work done on my vehicle before and it was great, but this time I was able to get the repair done for $110.00 less. The price of your transmission flush was a great deal , but the idler arms replacement was not. I would still recommend friends for transmission flushes as my car ran better after that service.
Gary B. from Suffolk Alignment & Car Care responded on 03/12/2015

Hello Mr. Benson, I am replying to you and the review you left based on your recent visit to Suffolk Alignment.  Our pricing was for 2 idler arms and an alignment on a GMC Safari van.  We use quality parts with a 12 month guarantee on the particular parts quoted for your vehicle.  We also offer parts with a lifetime warranty but that comes at a greater cost to us and the customer. We feel our prices are competitive with other shops in the area.  I am glad you have your vehicle fixed and that it is safe on the road again.  I don't blame anyone for wanting to save money on anything we may encounter in life. The important thing is your vehicle is repaired. If your repair didn't include an alignment then that needs to be done. We certainly hope we haven't lost you as a cutomer and hope we can serve you in the future. Also, please give us the opportunity to at least price match the competition. I thank you for your business and this review.  Please feel free to contact us further on this matter.
Sincerely,

Suffolk Alignment
Gary Barnes - MGR
757-539-0635

SM
SUZANNE M.
Suffolk, VA
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2015
speedy, when weather complies
Runs like a top, had to have it done, people there nice as can be. Keep up the good work.

RH
RICHARD H.
Virginia Beach, VA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2015
Outstanding Service
I brought my car in for a routine oil change, tire rotation and topping off all fluids. I was very pleased with the fast service I received, and the price was very reasonable. I'll continue to bring my car here for routine maintenance, inspection and any other work that needs to be performed.
Gary B. from Suffolk Alignment & Car Care responded on 03/12/2015

Hi Richard.  Thanks for your continued patronage.  Please feel free to call on us for your car care needs.
Thanks,

Suffolk Alignment
Gary Barnes - MGR
757-539-0635

CB
CHRISTOPHER B.
Suffolk, VA
Saturn Vue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2015
Good service, good price
They quickly diagnosed & fixed the problems with my car, and they gave me a fair price. The staff was courteous and easy to talk to.
Gary B. from Suffolk Alignment & Car Care responded on 03/12/2015

Hi Chris.  Thank you for your business!  I hope we can serve you in the future.
Sincerely,

Suffolk Alignment
Gary Barnes - MGR
757-539-0635

CM
Chinda M.
Suffolk, VA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2015 Category: Service
Chinda said this business is convenient for him.
This review was collected via phone interview by Customer Research Inc.

JM
Jerome M.
Smithfield, VA
Lexus LS 400
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2015 Category: Service
Jerome said this business provides good service.
This review was collected via phone interview by Customer Research Inc.

AR
Ann R.
Franklin, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Ann said the business is courteous and takes early morning appointments. They pick her vehicle up and take her to work while her vehicle is being serviced. They do satisfying work at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

DG
Dametrice G.
Suffolk, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Dametrice said this business provides good customer service.
This review was collected via phone interview by Customer Research Inc.

MT
Mark T.
Suffolk, VA
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Mark said he had no issues with this business. He was treated good as well.
This review was collected via phone interview by Customer Research Inc.

LP
LINWOOD P.
Suffolk, VA
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2015
effort
hello i really dont know what ease to do. you worked on my breaks twice but it is still doing the same...what do you recommend...

JD
Juan D.
Suffolk, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2015 Category: Service
Juan said the business did the work he needed and finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BR
Broderick R.
Suffolk, VA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2015 Category: Service
Broderick said they were professional about everything.
This review was collected via phone interview by Customer Research Inc.

DJ
Darell J.
Suffolk, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2015 Category: Service
Darell said he received good service and it did not take all day.
This review was collected via phone interview by Customer Research Inc.

HD
Hasson D.
Newport News, VA
Isuzu Ascender
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2015 Category: Service
Hasson said they did a good job, but they left a light on and did not reset it.
This review was collected via phone interview by Customer Research Inc.

MC
Mark C.
Suffolk, VA
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2015 Category: Service
Mark said the business was quick and he had no problems with them.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 621 - 635 of 635 in total