Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

320 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


CS
CHARLES S.
Anchorage, AK
Chrysler PT Cruiser
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/24/2018
Dissapointed with last visit
I have been coming here because I heard great things. But this last time I was dissapointed. I had some work done on my back window motor and had it replaced and ever since cannot get my back door to open. I brought it back after a couple weeks when I noticed it and was charged for trying to diagnose it but its still not fixed.

NM
Nick M.
Anchorage, AK
Pontiac Grand Am
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/08/2018 Category: Service
Nick said his receipt read, per customer request, please test battery. He did not request a battery test, and the charge should have never been because he did not ask for that test, as he had just bought a battery. He works at a vehicle service facility, and could test the battery himself. He never heard back from the business and had called and left messages three days ago. He stated he thinks he may have been charged incorrectly and should have been charged for a diagnosis. He said the customer service was good. They did take the time to do the work. He said he hopes his concerns can and will be addressed and worked out.
This review was collected via phone interview by Customer Research Inc.

LB
LARRY B.
Anchorage, AK
Ford Expedition
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2017
Lube Job
I remember the good old days when you were not charged $2.00 for a quart of windshield wiper fluid. I also do not understand when I see the labor rate for the lube job is $102.00 and the labor rate for a check engine light is $112.00.
I also was not particularly please when I had to call to see if my vehicle was ready when they had it all day.

GL
Gwen L.
Girdwood, AK
Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2018 Category: Service
Spoke with Jeff. He said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

TG
THOMAS G.
Anchorage, AK
GMC Sierra 1500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2017
Got it done quick
Got it done quick

JB
Jim B.
Anchorage, AK
GMC Safari Cargo Van
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2017 Category: Service
Jim said the staff had a hard time understanding the problem he had and he was displeased with the service.
This review was collected via phone interview by Customer Research Inc.

GP
GENE P.
Anchorage, AK
Dodge Durango
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2017
Heater
I brought my daughters car in to have a block heater put into it, before she heads off to college in Fairbanks. The work was great as usual, but my only problem with the service was I intentionally made an appointment at 8am over a week out so I could get it in and out (as the work being done was to only take about an hour) but it didn't get finished until 2:15 in the afternoon that's over 6 hours later. So my only question is why did I even make an appointment for 8/830 in he morning if it was still going to take all day long?

SM
SCOTT M.
Anchorage, AK
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018
good,quick service
repair work was done with reasonable quickness and cheaper than originally expected.

HJ
Haakon J.
Anchorage, AK
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Haakon said the staff were good to him.
This review was collected via phone interview by Customer Research Inc.

JA
Jason A.
Anchorage, AK
Ford RV Cutaway
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Jason said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

TM
TOM M.
Anchorage, AK
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018
Front end alignment
Good job!

JL
Jeffery L.
Anchorage, AK
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2018 Category: Service
Jeffery said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

KH
KITTY H.
Anchorage, AK
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2018
Service and integrity
As always I was well taken care of, I have been going to Sandlake for many years, and my mom for many years before me I think about 30 years now, if ever anything goes wrong they will step right up and fix it... if it’s their fault, they’ll fix it for free! it’s hard to find a shop with integrity…

KM
Kevin M.
Anchorage, AK
Mazda Mazda6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2018 Category: Service
Kevin said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LF
Lisa F.
Anchorage, AK
GMC Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Lisa said despite an issue the staff at this business are great. They do great work.
This review was collected via phone interview by Customer Research Inc.

DG
DAVE G.
Anchorage, AK
Saturn VUE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2017
When you do a job, it's done right the first time.
As it's always been over the last 20 years or so, the work you do is first rate. Seldom do I have a complaint and the very few times I did, the problem was immediately corrected to my satisfaction. I also REALLY appreciate that Tim will do his level best to move his jobs around to fit me in at his earliest convenience. Alex on the front desk is a great addition to the crew and also does a great job with scheduling and---remembering customer's names! At Sand Lake, we're not just customers---we're friends. The saying goes---when you find a doctor or a mechanic that you like and does right by you---hang onto them! I plan to hang onto Sand Lake Automotive! Thanks, Tim, Alex and crew. Well done!

PB
PHIL B.
Anchorage, AK
Ford Bronco
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2017
Classic Maintenance
Sand Lake has an understanding of what it takes to keep my 35-year old Bronco going. Besides correcting the cooling leak and the exhaust leak, they got the heater working again! The only down side was having the oil and filter changed without asking for that.

TM
TOM M.
Anchorage, AK
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2017
Front end check
quick to get an appointment and quick resolution of a front end problem. Thanks Sand Lake.

JR
Jim R.
Anchorage, AK
Ford E450 Super Duty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2017 Category: Service
Spoke with Jean. She said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

DB
DEBBIE B.
Anchorage, AK
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2017
Sway bar replacement and oil change
We can always rely on quality work from Sand Lake Auto. This time the price that was quoted to me had a $25.00 markup when I went in for repairs. Also, the "2 hour job" turned into six.

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