Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

469 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


JT
James T.
Seward, AK
Plymouth Grand Voyager
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018 Category: Service
James said he was misled and the mechanic tried to charge him for work that wasn't done. If he didn't say anything he would have charged him.
This review was collected via phone interview by Customer Research Inc.
Tim M. from Sand Lake Automotive responded on 10/26/2018

On 8/24 van came in for brakes, after brakes were repaired customer called back and said van was overheating, brought  van back in, quick visual inspection could not find any problems. Customer called back in october to have van looked at for over heating , found van was 3 quarts low on coolant. Topped  off coolant, found multiple coolant leaks. Did not charge for diagnosis. only charge was for coolant we put in van $6.58. Customer did not feel he should pay this so we let it go. I'm sorry you felt misled but the  Brake job and cooling system issue  have nothing to do with each other. Not sure what was meant by charging for work that wasent done, we just did a brake job.


Verified Customer
Anchorage, AK
Mitsubishi Montero Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2018
Disappointing
My vehicle was taken in for a no-heat issue. Reported symptoms were disregarded, a heater flush was performed, and whether or not it was the solution was not verified. I received my vehicle back and before I was a mile away I had no heat again. Less heat than when it was delivered to them! After getting it home I performed my own check & discovered the water levels in the radiator had not been checked/refilled. What kind of mechanic receives a vehicle with no heat, and doesn't verify the fluid levels in the radiator prior to releasing it to the owner? Parts were removed for another issue and not put back on. Sloppy.

CS
CHARLES S.
Anchorage, AK
Chrysler PT Cruiser
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/24/2018
Dissapointed with last visit
I have been coming here because I heard great things. But this last time I was dissapointed. I had some work done on my back window motor and had it replaced and ever since cannot get my back door to open. I brought it back after a couple weeks when I noticed it and was charged for trying to diagnose it but its still not fixed.

NM
Nick M.
Anchorage, AK
Pontiac Grand Am
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/08/2018 Category: Service
Nick said his receipt read, per customer request, please test battery. He did not request a battery test, and the charge should have never been because he did not ask for that test, as he had just bought a battery. He works at a vehicle service facility, and could test the battery himself. He never heard back from the business and had called and left messages three days ago. He stated he thinks he may have been charged incorrectly and should have been charged for a diagnosis. He said the customer service was good. They did take the time to do the work. He said he hopes his concerns can and will be addressed and worked out.
This review was collected via phone interview by Customer Research Inc.

LB
LARRY B.
Anchorage, AK
Ford Expedition
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2017
Lube Job
I remember the good old days when you were not charged $2.00 for a quart of windshield wiper fluid. I also do not understand when I see the labor rate for the lube job is $102.00 and the labor rate for a check engine light is $112.00.
I also was not particularly please when I had to call to see if my vehicle was ready when they had it all day.

GL
Gwen L.
Girdwood, AK
Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2018 Category: Service
Spoke with Jeff. He said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

TG
THOMAS G.
Anchorage, AK
GMC Sierra 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2017
Got it done quick
Got it done quick

JB
Jim B.
Anchorage, AK
GMC Safari Cargo Van
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2017 Category: Service
Jim said the staff had a hard time understanding the problem he had and he was displeased with the service.
This review was collected via phone interview by Customer Research Inc.

GP
GENE P.
Anchorage, AK
Dodge Durango
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2017
Heater
I brought my daughters car in to have a block heater put into it, before she heads off to college in Fairbanks. The work was great as usual, but my only problem with the service was I intentionally made an appointment at 8am over a week out so I could get it in and out (as the work being done was to only take about an hour) but it didn't get finished until 2:15 in the afternoon that's over 6 hours later. So my only question is why did I even make an appointment for 8/830 in he morning if it was still going to take all day long?

JS
John S.
Anchorage, AK
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
John said this business is the best in town.
This review was collected via phone interview by Customer Research Inc.

JA
Jason A.
Anchorage, AK
Ford RV Cutaway
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Jason said the staff is great and they did a good job.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Anchorage, AK
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019 Category: Service
John said the business did a pretty good job and he was happy.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Anchorage, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019
Reliable, honest service.
We use Sand Lake Auto for all of our vehicle repairs and service. We can count of their ability to keep our cars on the road.

BJ
BOB J.
Anchorage, AK
Ford Cab & Chassis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019
Dedicated professoinal service
They continue to follow through and take good care of our company vehicles.
We must have been using this company for over 10 years with out any problems.

We recommend them every chance we get.

Keep it up Tim & Family

EV
EMILIE V.
Anchorage, AK
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2019
Good localy owned shop
They can usually get my vehicle in quite quickly and communicate well about service needed and what is done. I have never felt like they have taken advantage of my situation.

Verified Customer
Anchorage, AK
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2019
Flexible, friendly
Sticker on my windshield for my next oil change was not done. I had to call and ask it to be mailed to me

TQ
Tim Q.
Anchorage, AK
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018 Category: Service
Tim said there were certain issues that came up that he does not know if they were a result of the work the staff did or if it is the elements. He is supposed to bring his vehicle back in.
This review was collected via phone interview by Customer Research Inc.

CN
Chad N.
Alaska
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Chad said the employees were on the spot helping him. They were understanding and really worked with him. They took care of him. The service was great and fast. He is satisfied.
This review was collected via phone interview by Customer Research Inc.

SM
SCOTT M.
Anchorage, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018
good,quick service
repair work was done with reasonable quickness and cheaper than originally expected.

HJ
Haakon J.
Anchorage, AK
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Haakon said the staff were good to him.
This review was collected via phone interview by Customer Research Inc.

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