Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

415 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


Verified Customer
Anchorage, AK
Mitsubishi Montero Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2018
Disappointing
My vehicle was taken in for a no-heat issue. Reported symptoms were disregarded, a heater flush was performed, and whether or not it was the solution was not verified. I received my vehicle back and before I was a mile away I had no heat again. Less heat than when it was delivered to them! After getting it home I performed my own check & discovered the water levels in the radiator had not been checked/refilled. What kind of mechanic receives a vehicle with no heat, and doesn't verify the fluid levels in the radiator prior to releasing it to the owner? Parts were removed for another issue and not put back on. Sloppy.

JT
James T.
Seward, AK
Plymouth Grand Voyager
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018 Category: Service
James said he was misled and the mechanic tried to charge him for work that wasn't done. If he didn't say anything he would have charged him.
This review was collected via phone interview by Customer Research Inc.
Tim M. from Sand Lake Automotive responded on 10/26/2018

On 8/24 van came in for brakes, after brakes were repaired customer called back and said van was overheating, brought  van back in, quick visual inspection could not find any problems. Customer called back in october to have van looked at for over heating , found van was 3 quarts low on coolant. Topped  off coolant, found multiple coolant leaks. Did not charge for diagnosis. only charge was for coolant we put in van $6.58. Customer did not feel he should pay this so we let it go. I'm sorry you felt misled but the  Brake job and cooling system issue  have nothing to do with each other. Not sure what was meant by charging for work that wasent done, we just did a brake job.


CS
CHARLES S.
Anchorage, AK
Chrysler PT Cruiser
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/24/2018
Dissapointed with last visit
I have been coming here because I heard great things. But this last time I was dissapointed. I had some work done on my back window motor and had it replaced and ever since cannot get my back door to open. I brought it back after a couple weeks when I noticed it and was charged for trying to diagnose it but its still not fixed.

JB
Jim B.
Anchorage, AK
GMC Safari Cargo Van
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2017 Category: Service
Jim said the staff had a hard time understanding the problem he had and he was displeased with the service.
This review was collected via phone interview by Customer Research Inc.

LB
LARRY B.
Anchorage, AK
Ford Expedition
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2017
Lube Job
I remember the good old days when you were not charged $2.00 for a quart of windshield wiper fluid. I also do not understand when I see the labor rate for the lube job is $102.00 and the labor rate for a check engine light is $112.00.
I also was not particularly please when I had to call to see if my vehicle was ready when they had it all day.

DL
DON L.
Anchorage, AK
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017
Why go anywhere else!
I have taken all of my vehicles to Sand Lake for over 20 years. Honest dependable owners make this the only place I will ever go for vehicle repairs .

PK
Pete K.
Anchorage, AK
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Spoke with Danny. He said that he has used the place a long time, is satisfied with the work and they give great service.
This review was collected via phone interview by Customer Research Inc.

BJ
BOB J.
Anchorage, AK
Ford Cab & Chassis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019
Dedicated professoinal service
They continue to follow through and take good care of our company vehicles.
We must have been using this company for over 10 years with out any problems.

We recommend them every chance we get.

Keep it up Tim & Family

CJ
CAROL J.
Anchorage, AK
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Always great service
I came in for an oil change and code check. Everything was fine with car. The code was resolved and a small oil seep was noted during service. I appreciate knowing what to watch for and Sandlake mechanics are good at noting emerging issues so I can be aware of urgency and solutions when something changes that needs repair. Helps with planning. Thanks guys!

DG
DON G.
Anchorage, AK
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Great Service
I enjoy doing business with these people, Friendly, Professional, Helpful

IB
ILSA B.
Anchorage, AK
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Great Service
Really enjoy using Sand Lake Auto for the business and personal vehicles. Very helpful and honest employees, and highly recommend them.

SM
Sandy M.
Anchorage, AK
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Sandy said they were good.
This review was collected via phone interview by Customer Research Inc.

CS
CLIF S.
Anchorage, AK
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
I love you folks & the way you take care of me and mine!
I love these folks and the way they take care of me and mine!

LJ
LORINE J.
Anchorage, AK
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019
2015 expedition
very good service

NS
Nikelle S.
Anchorage, AK
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Nikelle said she was happy with her service.
This review was collected via phone interview by Customer Research Inc.

EV
EMILIE V.
Anchorage, AK
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2019
Good localy owned shop
They can usually get my vehicle in quite quickly and communicate well about service needed and what is done. I have never felt like they have taken advantage of my situation.

SH
SARAH H.
Anchorage, AK
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Simply the best
I have a difficult car to work in and it’s hard to find a place to care for my car the way I do. The folks at Sand Lake Auto are knowledgeable and caring, they even remind me when it’s time for service. I really like that they take time to answer my questions, and I have a lot! I also really like that no matter how long it’s been, they remember me. I don’t want to go anywhere else, and neither will you.

JB
Joe B.
Anchorage, AK
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Joe said he has been going to this business for 35 years. The staff does a great job, and they take good care of him.
This review was collected via phone interview by Customer Research Inc.

JR
Jacque R.
Anchorage, AK
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jacque said the staff took care of the vehicle.
This review was collected via phone interview by Customer Research Inc.

KF
KEITH F.
Anchorage, AK
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Quick turnaround and nice analysis and communication.
See review title

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