Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

391 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


JT
James T.
Seward, AK
Plymouth Grand Voyager
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018 Category: Service
James said he was misled and the mechanic tried to charge him for work that wasn't done. If he didn't say anything he would have charged him.
This review was collected via phone interview by Customer Research Inc.
Tim M. from Sand Lake Automotive responded on 10/26/2018

On 8/24 van came in for brakes, after brakes were repaired customer called back and said van was overheating, brought  van back in, quick visual inspection could not find any problems. Customer called back in october to have van looked at for over heating , found van was 3 quarts low on coolant. Topped  off coolant, found multiple coolant leaks. Did not charge for diagnosis. only charge was for coolant we put in van $6.58. Customer did not feel he should pay this so we let it go. I'm sorry you felt misled but the  Brake job and cooling system issue  have nothing to do with each other. Not sure what was meant by charging for work that wasent done, we just did a brake job.


CS
CHARLES S.
Anchorage, AK
Chrysler PT Cruiser
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/24/2018
Dissapointed with last visit
I have been coming here because I heard great things. But this last time I was dissapointed. I had some work done on my back window motor and had it replaced and ever since cannot get my back door to open. I brought it back after a couple weeks when I noticed it and was charged for trying to diagnose it but its still not fixed.

JB
Jim B.
Anchorage, AK
GMC Safari Cargo Van
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2017 Category: Service
Jim said the staff had a hard time understanding the problem he had and he was displeased with the service.
This review was collected via phone interview by Customer Research Inc.

LB
LARRY B.
Anchorage, AK
Ford Expedition
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2017
Lube Job
I remember the good old days when you were not charged $2.00 for a quart of windshield wiper fluid. I also do not understand when I see the labor rate for the lube job is $102.00 and the labor rate for a check engine light is $112.00.
I also was not particularly please when I had to call to see if my vehicle was ready when they had it all day.

DL
DON L.
Anchorage, AK
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017
Why go anywhere else!
I have taken all of my vehicles to Sand Lake for over 20 years. Honest dependable owners make this the only place I will ever go for vehicle repairs .

BJ
BRITTANY J.
Elmendorf Afb, AK
INFINITI FX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Great, timely service
Awesome place to take your vehicle! This family owned establishment is a blessing. They genuinely care about your vehicle and provide excellent service!

AS
Andy S.
Alaska
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Andy said they always do a good job. His company also takes their fleet of vehicles there.
This review was collected via phone interview by Customer Research Inc.

BE
BOB E.
Anchorage, AK
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
The can do attitude & customer service
We have been bringing our vehicles to Sand Lake folks for 15 years, maybe 20 (that’s 4 to 6 different cars) so you can tell we have been totally satisfied with there ability/quality of there work and the way we have been treated as customers. As long as they are in operation we intend to be a loyal customer.

GJ
Gary J.
Anchorage, AK
Ford Taurus X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Gary said he had no problems, they did what he wanted and for a good price.
This review was collected via phone interview by Customer Research Inc.

IB
ILSA B.
Anchorage, AK
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Always great service
Always had great service and honesty with Tim & his family and team. Highly recommend .

LL
LISA L.
Anchorage, AK
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
A trusted auto shop for our family!
Sand Lake Auto is great! Tim, Denise and their team are courteous, accommodating whenever possible for last minute things like tire changeovers and trustworthy on planning ahead for upcoming service needs. Our family highly recommends their shop & services and have used them for years for multiple vehicles and mechanical advice!

Verified Customer
Anchorage, AK
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Customer Service
I am very last second. Sand lake was able to fit me in in a pinch. I now have heat coming out of my vents, and can go cruising around anchorage. If it wasn’t for all your kindness and squeezing me in at the last second I would still be wondering why I moved to another cold weather state.

RL
ROCHELLE L.
Anchorage, AK
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Thank you Sand Lake Auto Team
I am very happy with the services I receive from Sand Lake Auto, professional and efficient .

RY
Richard Y.
Anchorage, AK
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Richard said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MC
MEL C.
Eagle River, AK
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Quick, Complete and right on
Lost all radiator fluid on Saturday, called for advice, had my car towed in repairs completed on monday including a humming noise when driving that turned out to be a week bearing, No upsetting just the facts. I have used them now for a number of years and found them reliable helpful friendly and honest.

MD
MICHAEL D.
Anchorage, AK
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Fix a previous issue
Tim and his crew are top notch. They addressed the issue, previously worked on, with professionalism and care. Took care of it and I'm very pleased with the outcome. Thanks all for first rate service. Highly recommended.

JM
JOHN M.
Anchorage, AK
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Willing to explain mechanical issues and provide options for problem resolution.
Did a good job identifying problem and found solutions.

Verified Customer
Anchorage, AK
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Customer
The people and the service. All employees are caring and concerned about the product they put out. Have been going here for over ten years

HH
HELEN H.
Anchorage, AK
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Great Service/Prices
I found every person there friendly and polite. Even though they were busy they made me feel like I was their only customer. They all listened to what I said. It was so wonderful to be able to make an appointment to get my tires changed and not have to wait for 2-4 hours. They were fast and efficient.

SG
STEVE G.
Anchorage, AK
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
honesty
I brought my car in because of a heater issue. I had taken it a couple days before to one of these quick lube oil filter change places to have all the fluids changed. Apparently that was not done correctly. Once again you could of over charged the hell out of me and made up some story, but again you all were honest and that's why I keep coming back to Sand Lake Auto.