Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

350 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


CS
CHARLES S.
Anchorage, AK
Chrysler PT Cruiser
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/24/2018
Dissapointed with last visit
I have been coming here because I heard great things. But this last time I was dissapointed. I had some work done on my back window motor and had it replaced and ever since cannot get my back door to open. I brought it back after a couple weeks when I noticed it and was charged for trying to diagnose it but its still not fixed.

JB
Jim B.
Anchorage, AK
GMC Safari Cargo Van
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2017 Category: Service
Jim said the staff had a hard time understanding the problem he had and he was displeased with the service.
This review was collected via phone interview by Customer Research Inc.

LB
LARRY B.
Anchorage, AK
Ford Expedition
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2017
Lube Job
I remember the good old days when you were not charged $2.00 for a quart of windshield wiper fluid. I also do not understand when I see the labor rate for the lube job is $102.00 and the labor rate for a check engine light is $112.00.
I also was not particularly please when I had to call to see if my vehicle was ready when they had it all day.

DL
DON L.
Anchorage, AK
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017
Why go anywhere else!
I have taken all of my vehicles to Sand Lake for over 20 years. Honest dependable owners make this the only place I will ever go for vehicle repairs .

FG
FRED G.
Anchorage, AK
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Honest and reliable
Like most people I don’t like spending money on car repairs. I’d rather buy fun stuff. When I spend money at Sand Lake Automotive I trust them to diagnose the problem correctly and fix it competently. I’m not an auto technician so I can’t do the job myself. This is when trust becomes essential. After more than 15 years I’ve come to trust their work and billing practices. They’ve earned my trust.

TM
TOM M.
Anchorage, AK
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Typical good service - no issues
Good service as it always has been since I started taking my vehicles to Sand Lake over a decade ago.

CS
CLIF S.
Anchorage, AK
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
The people & reliable maintnenace
Always friendly and helpful, especially Bella!

CP
CINDY P.
Anchorage, AK
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Always Great Service
Three words -You Guys Rock! And three more -Thanks for everything!

PW
PAUL W.
Anchorage, AK
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
They know what they are doing.They fixed a problem that had been driving me nuts for months.
I didn't have to wait in line or get an appointment. I expected a much larger bill, and was presently surprised to see that it was next to nothing. The young mechanic that resolved the situation definitely knew what he was doing. Paul W

CB
CHRIS B.
Anchorage, AK
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Excellence!
Sand Lake Automotive is the pinnacle is providing automotive care. Staff is completely Professional, courteous and friendly. Great team! The staff goes above and beyond what is necessary to provide us as customers with complete care. This is the ONLY PLACE TO BRING YOUR VEHICLE! Thanks to each and e dry staff member!

GT
GAIL T.
Anchorage, AK
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
My go to shop!
Sand Lake Auto is always my choice for auto repair. They are pleasant, professional, knowledgeable and always fairly priced. I recommend them to all my friends.

LY
Laura Y.
Anchorage, AK
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Laura said they are taken care of and they recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RH
REINHARD H.
Anchorage, AK
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Just an iol chage,
Sandlake is fast and friendly
With just an oil change they can look over your car and let you know what may be wrong.

KF
KEITH F.
Anchorage, AK
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Good communication
Front desk always communicates prior to performing any work about issues and cost. Charges seem to be reasonable and I feel that they are only doing what is really necessary.

DP
DAVID P.
Anchorage, AK
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Knowledgeable staff
Staff was friendly and knowledgeable Service was done in a timely manner
Scheduled appointment was helpful to busy person who has a busy schedule

PM
Pete M.
Anchorage, AK
GMC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Pete said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JB
JOHN B.
Palmer, AK
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Friendly courteous, and quality service
and quality service

EV
Elizabeth V.
Anchorage, AK
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Elizabeth said the employees were easy to work with. They got the job done. She didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

JJ
JOHN J.
Anchorage, AK
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
I trust your work.
My first experience with you that sold me on your service was when another garage told me that I needed an expensive repair. I brought my truck to you and you told me there was nothing wrong with the the part of my truck that I was previously told needed repair. I trusted you guys then and have used your services ever since. Especially since you said “no charge” when I asked what I owed you. Thanks.

BW
Bernie W.
Alaska
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Bernie said this business has excellent service. Alex and his dad Tim are really personable and caring individuals. He has been a customer for a year and a half. They are excellent and have really good people.
This review was collected via phone interview by Customer Research Inc.

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