Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

469 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


Verified Customer
Anchorage, AK
Mitsubishi Montero Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2018
Disappointing
My vehicle was taken in for a no-heat issue. Reported symptoms were disregarded, a heater flush was performed, and whether or not it was the solution was not verified. I received my vehicle back and before I was a mile away I had no heat again. Less heat than when it was delivered to them! After getting it home I performed my own check & discovered the water levels in the radiator had not been checked/refilled. What kind of mechanic receives a vehicle with no heat, and doesn't verify the fluid levels in the radiator prior to releasing it to the owner? Parts were removed for another issue and not put back on. Sloppy.

JT
James T.
Seward, AK
Plymouth Grand Voyager
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018 Category: Service
James said he was misled and the mechanic tried to charge him for work that wasn't done. If he didn't say anything he would have charged him.
This review was collected via phone interview by Customer Research Inc.
Tim M. from Sand Lake Automotive responded on 10/26/2018

On 8/24 van came in for brakes, after brakes were repaired customer called back and said van was overheating, brought  van back in, quick visual inspection could not find any problems. Customer called back in october to have van looked at for over heating , found van was 3 quarts low on coolant. Topped  off coolant, found multiple coolant leaks. Did not charge for diagnosis. only charge was for coolant we put in van $6.58. Customer did not feel he should pay this so we let it go. I'm sorry you felt misled but the  Brake job and cooling system issue  have nothing to do with each other. Not sure what was meant by charging for work that wasent done, we just did a brake job.


CS
CHARLES S.
Anchorage, AK
Chrysler PT Cruiser
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/24/2018
Dissapointed with last visit
I have been coming here because I heard great things. But this last time I was dissapointed. I had some work done on my back window motor and had it replaced and ever since cannot get my back door to open. I brought it back after a couple weeks when I noticed it and was charged for trying to diagnose it but its still not fixed.

JB
Jim B.
Anchorage, AK
GMC Safari Cargo Van
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2017 Category: Service
Jim said the staff had a hard time understanding the problem he had and he was displeased with the service.
This review was collected via phone interview by Customer Research Inc.

LB
LARRY B.
Anchorage, AK
Ford Expedition
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2017
Lube Job
I remember the good old days when you were not charged $2.00 for a quart of windshield wiper fluid. I also do not understand when I see the labor rate for the lube job is $102.00 and the labor rate for a check engine light is $112.00.
I also was not particularly please when I had to call to see if my vehicle was ready when they had it all day.

DL
DON L.
Anchorage, AK
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017
Why go anywhere else!
I have taken all of my vehicles to Sand Lake for over 20 years. Honest dependable owners make this the only place I will ever go for vehicle repairs .

BM
BRENT M.
Anchorage, AK
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
F250
Had a bunch of work done to my 1997 F250 and it needed it. The folks at Sand Lake were friendly, courteous, and great to work with. I'll be back for sure.

NM
NICHELLE M.
Anchorage, AK
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Great Customer Service
They were able to get me in quickly and back out quickly. Diagnosed the problem and explained it so I could understand. Thank you!!!

MD
MICHAEL D.
Anchorage, AK
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Quick service and great work
They as always, were fantastic in fitting me in to deal with a sudden issue I couldn't let wait. Let alone it being on a Friday. Thanks as always for attention to details, and great reliable work done.

NE
Natashia E.
Anchorage, AK
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Natashia said the business is awesome. They didn't try to force her to do anything her vehicle didn't actually need.
This review was collected via phone interview by Customer Research Inc.

PT
PAMELA T.
Anchorage, AK
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019
A ++ service.
Tim and his people are honest and upfront with you. They aren't there to take advantage.
I've always had a great experience here, no matter what was happening.

Thank you for taking such good care of me .

JS
John S.
Anchorage, AK
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
John said this business is the best in town.
This review was collected via phone interview by Customer Research Inc.

BK
Bill K.
Anchorage, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Bill said the service center staff was prompt. He mentioned that his service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

TC
TONYA C.
Anchorage, AK
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Best service ever!
I absolutely love bringing my vehicles here! I love how knowledgeable everyone is. They call and let you know ever step that they are doing. They give updates if something changes and if there is going to be more cost. Wouldn’t take my vehicles anywhere else!

GP
GALE P.
Anchorage, AK
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Always willing to help and do "the right thing".
Above comment is pretty much all encompassing. Tim and folks are always willing to help and never push an expensive repair if it doesn't need to be done right now. Explanations are always clear. Service is very much appreciated.

BS
BILL S.
Anchorage, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019
Honesty and fair prices
They only fix what you want and just the minimum if that’s what you ask for

JK
JOE K.
Anchorage, AK
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Great job fixing problem issues
We had several issues with our 2005 Pontiac including slow idle, lugs nuts and brakes. They clean out the carburetor, discovered the previous owner used the wrong lug nuts that fixed the brake problem. Excellent service and price. They are the Best.

AM
ANNIE M.
Anchorage, AK
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
Excellent!
Super helpful! Got my boyfriends car in and out. Then mine. Couldn’t have been a smoother process.

Verified Customer
Anchorage, AK
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Great service!
Reliable and dependable service, trustworthy, friendly and very reasonably priced.

GP
GREG P.
Anchorage, AK
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
I can count on Sandlake Auto to do what they say for a fair price!!
I have had Sandlake Auto work on my vehicles for many years. I am always happy with the work they do and there prices are very fair. They don't recommend doing work they think is unnecessary and are honest about what you should do. I appreciate Tim and his entire team at Sandlake Auto!!!

Displaying Review 1 - 20 of 469 in total