Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

502 Reviews

97% Would Recommend
Latest Review 9 days ago

Reviews


EH
Emmett H.
North Wales, PA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Always make accommodations to squeeze me in with no notice.
Being a limo co. I often need services but no with down time to get them done. 5 Points always gets me in with little notice and performs the required work to keep me on the road.

Verified Customer
Lynchburg, VA
Chrysler Aspen
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2019
They used to have great customer services but now their rude and difficult.
They didn’t listen to me, the car owner and did what they wanted. Then gave me a bogus price to fix the heat in my car over$1000 and nothing was even wrong with my heat.

ME
Mohamed E.
North Wales, PA
Kia Sportage
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/16/2018 Category: Service
Mohamed said he received horrible service, and the worst treatment ever.
This review was collected via phone interview by Customer Research Inc.

ME
Moe E.
Pottstown, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018
Scams
This place is a scammer they came to town my car to my dealership and the driver offered to check up my cat at the shop for no charge a few hours later they called Mr with a repair price to expensive and when I told they no I want my car towing to my dealership they want release my car with out pay they for work they never done in my car so as my towing was free with my AAA I don’t recommend to anyone to go there please report them to everyone and everyone organization
Thank you

JK
John K.
Lansdale, PA
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2018 Category: Service
John said the price was expensive and would not recommend them for this reason. The girl who checked him in was very nice and pleasant.
This review was collected via phone interview by Customer Research Inc.

JK
Joseph K.
Warrington, PA
Nissan 370Z
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2017 Category: Service
Spoke with Tiffany. She said when she picked up her vehicle the battery was dead. The vehicle was not grabbing right and she had to take it somewhere else. She would not recommend the business because they didn't do a good job on what she needed done.
This review was collected via phone interview by Customer Research Inc.

NP
Nick P.
Chalfont, PA
Toyota Highlander
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/04/2017 Category: Service
Nick said he was charged $90 for the diagnosis and a spark plug.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Philadelphia, PA
Pontiac Grand Am
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2017 Category: Service
Robert said his vehicle was not fixed the first time and is still running badly. He was charged twice for a diagnostic and it was not done properly and he was not happy with the bill.
This review was collected via phone interview by Customer Research Inc.

FC
Felix C.
Glenside, PA
BMW 535xi GT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017 Category: Service
Felix said this time, he did not feel his questions were answered completely. He stated he felt the staff were not as friendly, as they once were.
This review was collected via phone interview by Customer Research Inc.

SD
Stefi D.
Philadelphia, PA
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/14/2016 Category: Service
Stefi said the employees could not help her and she is waiting on her refund.
This review was collected via phone interview by Customer Research Inc.

AB
Alex B.
North Wales, PA
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2016
Too Expensive
I like supporting family businesses but $77 for an oil change and a rotation is rediculous.

RM
Ray M.
Pennsylvania
Nissan Altima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/13/2016 Category: Service
Ray said his vehicle would not start, thinking it was the starter he took it to this business. They found the cause of the problem, the transmission was in drive. They recommend a diagnostic for safety concerns, the key should not be easily removed when the transmission is in drive. They should have just told him the problem and now run a diagnostic. He appreciates that they were there to help.
This review was collected via phone interview by Customer Research Inc.

SC
S. Scott C.
Lansdale, PA
Ford C-Max
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/01/2015
Long Wait
I waited over 2 and half hours for an oil change. They were obviously short staffed, but some communication would have been appreciated. I had to ask for an update to be told that my Ford C-Max is an unpopular car and they had to special order a filter. Upon check out, the owner gave me an oil filter and told me that I should keep it in my trunk so this would not happen again. I asked how would I know that the filter was the problem, nobody talked to me. This service is coming from the owner; I doubt I will ever return.

DK
David K.
Chalfont, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Another great visit!
I have an old vehicle but it works for me, and no car payment. I take it into Five Points Auto and they certainly have an opportunity to find everything they can to be wrong with the older Jeep. But that is not Kyle's Style. He understands his customers, he understands today's economy, and he fixes only what is wrong with the car. He calls and keeps me abreast during the repair period, and explains it easily and thoroughly. Five Points Auto is the only place I take my cars for repair.

JF
John F.
Pennsylvania
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
John said they accommodated him and got his vehicle done quickly.
This review was collected via phone interview by Customer Research Inc.

JM
Judith M.
North Wales, PA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
George and his crew makes 5 Point soooo Great!
I always feel welcome when I walk in the door. Everyone is so pleasant and we know you do superior work and that's why I always refer folks to % points!!!

SM
Sarah M.
Philadelphia, PA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Sarah said the staff was kind, courteous, and explained things. She also said her vehicle was kept overnight and they offered her a loaner..
This review was collected via phone interview by Customer Research Inc.

JL
Jon L.
Lansdale, PA
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Quick, convenient service
Been with these guys for years. Never disappointed!

BJ
Bonita J.
Lansdale, PA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Bonita said that she hasn't had an issue with the place and their price came in well under what another facility wanted to charge her for the work.
This review was collected via phone interview by Customer Research Inc.

MR
Meredith R.
Gwynedd Valley, PA
INFINITI QX60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Meredith said the employees were friendly. They provided accommodating service.
This review was collected via phone interview by Customer Research Inc.