Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

416 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 5 days ago

Reviews


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BILL N.
Disputanta, VA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
They care about their customers
Thank you for considering my concerns and remedying them

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/31/2018
Dodge Dakota
I have over the years had a lot of work done here but the last couple of visits with the air conditioning work on the Escalade (very expensive) to the recent Dodge visit in which I told you I had a transmission code come up, you charged me $109 to read the cold then you said you don’t work on transmissions and to take it to a transmission shop. We will be looking for another shop to do our work.
Jim W. from Jim Whelan's Service Center responded on 04/04/2018

I'm sorry you had a bad experience.  We would like to make it right and are willing to discount off the $109.00 off of your next repair.  We always want our customers to be completely satisfied with the work that we preform on their vehicles.

Jim Whelan's Service Center

WM
WAYNE M.
Prince George, VA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
They go out of their way to make sure the servicing of your vehicle is skillfully done.
They are the BEST!

MD
Marge D.
Chester, VA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Spoke with Marge's husband. He said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JY
John Y.
Disputanta, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
John said they are fantastic, the staff is honest and it is a great organization.
This review was collected via phone interview by Customer Research Inc.

TL
TOM L.
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
Continues to Please
My appointment was met with completed satisfaction. The maintenance and inspection was performed effectively, and without delay.

HR
Howard R.
Petersburg, VA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Howard said his visit to this business was good.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Disputanta, VA
Lincoln Navigator
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2018 Category: Service
Spoke with Paul's wife. She said they would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

GG
GARY G.
Colonial Heights, VA
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Whelan's has Earned my Business
A friend recommended Whelan's about 11 years ago. I have had all my vehicles serviced here since. I've gotten quotes from other places and frankly those other places were way too high priced. Every time I have work done on my vehicles, when i ask Whelan's for the $$$ damage, they always give me a price that seems low, when I show up to pay the bill, it's either the price they quoted or lower. I'm always a happy customer. This time was no different. Awesome!!!!

DM
DOROTHY M.
Petersburg, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Excellent Service
As always courteous service and prompt also.

RC
RICHARD C.
Petersburg, VA
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
Super Service
SUPER SERVICE

CM
Chad M.
POWHATAN, VA
Mazda MPV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Chad said the employees communicated effectively. They provided very good service. The work was done quickly. The service was efficient.
This review was collected via phone interview by Customer Research Inc.

CG
CAROL G.
Chester, VA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Great customer service, friendly helpful ataff
I can always count on Jim, Scotty and the rest of the guys to help me whenever I run into problems with my Camaro. Ended up with a nail in my tire and at the end of a very busy dat they took the time to repair it and fix my sensors quickly and without a second thought, they always put my mind at ease and can count on their honesty and excellent work. Will continue to go to them for all my vehicle needs.

TL
TOM L.
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
Great Visit
Staff are always pleasant, keep you informed and provide good service at a reasonable price.

TE
Tyler E.
Virginia
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Tyler said the work was done in a timely fashion. They were friendly and good.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Disputanta, VA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Spoke with Carol. She said the business is always really good.
This review was collected via phone interview by Customer Research Inc.

MW
Martha W.
Virginia
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Martha said the employees completed service as they said. They completed the work on time. The work was well done. The service was done under the estimated price.
This review was collected via phone interview by Customer Research Inc.

JF
JOE F.
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2018
Would highly recommend
Very friendly and professional. They do good work and are fairly priced. Very honest.

TL
TOM L.
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Another Excellent and Satisfying Visit . . .
Prices for newly identified problems are researched and reasonable. The problem itself and the repair are thoroughly explained. Thank you again Scott!

AD
ANTHONY D.
Disputanta, VA
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Superior Service and Pricing
My entire Family has their vehicles services by Whelans. They are committed to providing permanent solutions for all of your automotive issues. The Staff is knowledgeable and friendly. And they have the best prices around.

PK
Patsy K.
Disputanta, VA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Patsy said they've gone there for years. Everything is fine.
This review was collected via phone interview by Customer Research Inc.

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