Jim Whelan's Service Center


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

399 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 1 day ago
BILL N. ReScore Review on 04/04/2018
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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"They care about their customers"
Thank you for considering my concerns and remedying them
Vehicle: Dodge Dakota
Service Date: 03/14/2018
Review Created: 03/31/2018 07:35 AM

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"Dodge Dakota "
I have over the years had a lot of work done here but the last couple of visits with the air conditioning work on the Escalade (very expensive) to the recent Dodge visit in which I told you I had a transmission code come up, you charged me $109 to read the cold then you said you don’t work on transmissions and to take it to a transmission shop. We will be looking for another shop to do our work.
Vehicle: Dodge Dakota
Service Date: 03/14/2018
Review Created: 03/31/2018 07:35 AM
Jim W. at Jim Whelan's Service Center responded on 04/04/2018

I'm sorry you had a bad experience.  We would like to make it right and are willing to discount off the $109.00 off of your next repair.  We always want our customers to be completely satisfied with the work that we preform on their vehicles.

Jim Whelan's Service Center
LORI B. on 05/31/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"OIL CHANGE"
THE PRICING FOR YOUR OIL CHANGES HAS GOTTEN OUT OF MY PRICE RANGE. WHEN THEY ARE BEING ADVERTISED FOR $19.95 I PAID ALMOST $50, AND THE PRICE YOU MARKED UP THE LUCAS IS KINDA RIDICULOUS. UNFORTUNATELY I WILL NOT BE BACK AFTER ALL THESE YEARS I HAVE BEEN COMING TO YOU. I CANNOT AFFORD EVEN A SIMPLE OIL CHANGE FROM YOU ANYMORE
Vehicle: Pontiac Torrent
Service Date: 05/27/2016
Review Created: 05/31/2016 04:59 AM
ANTHONY D. on 04/20/2018
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"Superior Service and Pricing"
My entire Family has their vehicles services by Whelans. They are committed to providing permanent solutions for all of your automotive issues. The Staff is knowledgeable and friendly. And they have the best prices around.
Vehicle: Kia Soul
Service Date: 04/17/2018
Review Created: 04/20/2018 12:52 PM
Patsy K. on 04/20/2018
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Patsy said they've gone there for years. Everything is fine.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 04/13/2018
Review Created: 04/20/2018
This review was collected via phone interview by Customer Research Inc.
Jason S. on 04/11/2018
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Jason said they did a great job.
Vehicle: HUMMER H3
Category: Service
Service Date: 04/10/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
MARTHA H. on 04/05/2018
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"Great People"
I brought my car in for work that needed to be done so it could pass inspection in 2 months. The work was completed in a timely manner and even came in under budget. Thanks to everyone involved in this - those whose names I know and those whose names I don't know. You're the best!
Vehicle: Chevrolet Malibu
Service Date: 04/02/2018
Review Created: 04/05/2018 12:07 PM
GEORGE J. on 04/04/2018
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"Quick and courteous."
Always a good experience. Prompt quality service.
Vehicle: Toyota RAV4
Service Date: 04/03/2018
Review Created: 04/04/2018 09:26 AM
ED M. on 04/04/2018
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"Always Ready to Help"
I had a problem with my truck and I needed a quick response. The team at Whelan's jump right to it and got me in and out of there before I finished going through my morning e-mails . Thank you for a great job, in the nick of time and at always at a fare price.
Vehicle: GMC Yukon XL
Service Date: 04/02/2018
Review Created: 04/04/2018 07:49 AM
LEE F. on 04/01/2018
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"Outstanding service and customer service."
Always great service and have never had a bad experience. Customer service is second to none.
Vehicle: Lexus LS 460
Service Date: 03/30/2018
Review Created: 04/01/2018 04:48 AM
CHARLES N. on 03/23/2018
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"car"
car inspection
Vehicle: Chevrolet Cavalier
Service Date: 03/21/2018
Review Created: 03/23/2018 04:49 AM
Bill P. on 03/23/2018
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Bill said, this business provides good service.
Vehicle: Lincoln
Category: Service
Service Date: 03/22/2018
Review Created: 03/23/2018
This review was collected via phone interview by Customer Research Inc.
Xiaoliang W. on 03/22/2018
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"Very good service"
The service provided is very professional. People there are very nice.
Service Date: 03/22/2018
Review Created: 03/22/2018 03:40 PM
EDWARD F. on 03/22/2018
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"Honest Trustworthy Service"
For years I have trusted my vehicles to this Auto Repair Shop. The service is quality and at a reasonable price.
Vehicle: Chevrolet S-10
Service Date: 03/20/2018
Review Created: 03/22/2018 05:52 AM
RICHARD C. on 03/21/2018
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"Super Service"
With an older car it is always good to know a place where you can get it fixed, even when parts may be hard to find.
Vehicle: Pontiac Bonneville
Service Date: 03/20/2018
Review Created: 03/21/2018 12:09 PM
RICHARD C. on 03/17/2018
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"Repair Service"
As usual, my service at Whelan's has been exceptional
Vehicle: GMC Pickup
Service Date: 03/15/2018
Review Created: 03/17/2018 12:33 PM
James F. on 03/16/2018
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James said this business did the work for less than the dealership had quoted and they have a better business ethic than the dealership.
Vehicle: Honda Pilot
Category: Service
Service Date: 03/14/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Valued Customer on 03/13/2018
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"Knowledge makes this place great."
Great service as always, Bo got us taken care of and back on the road in no time. Thanks!
Vehicle: GMC Sierra 1500
Service Date: 03/12/2018
Review Created: 03/13/2018 05:35 AM
John Y. on 03/12/2018
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Spoke with John's wife. She said her overall experience was great. This business is the best in their neighborhood. They have used them for 35 years. The staff is very nice.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 03/09/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Jessica L. on 02/28/2018
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Spoke with Jackie. She said the service was efficient and that the employees solved the problem with her vehicle quickly.
Vehicle: Honda Civic
Category: Service
Service Date: 02/21/2018
Review Created: 02/28/2018
This review was collected via phone interview by Customer Research Inc.
William H. on 02/26/2018
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Spoke with Carol. She said the business gave good service, and she has been going there for years.
Vehicle: Nissan Sentra
Category: Service
Service Date: 02/23/2018
Review Created: 02/26/2018
This review was collected via phone interview by Customer Research Inc.
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