Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

432 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 1 day ago

Reviews


BN
BILL N.
Disputanta, VA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
They care about their customers
Thank you for considering my concerns and remedying them

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/31/2018
Dodge Dakota
I have over the years had a lot of work done here but the last couple of visits with the air conditioning work on the Escalade (very expensive) to the recent Dodge visit in which I told you I had a transmission code come up, you charged me $109 to read the cold then you said you don’t work on transmissions and to take it to a transmission shop. We will be looking for another shop to do our work.
Jim W. from Jim Whelan's Service Center responded on 04/04/2018

I'm sorry you had a bad experience.  We would like to make it right and are willing to discount off the $109.00 off of your next repair.  We always want our customers to be completely satisfied with the work that we preform on their vehicles.

Jim Whelan's Service Center

LB
LORI B.
Colonial Heights, VA
Pontiac Torrent
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/31/2016
OIL CHANGE
THE PRICING FOR YOUR OIL CHANGES HAS GOTTEN OUT OF MY PRICE RANGE. WHEN THEY ARE BEING ADVERTISED FOR $19.95 I PAID ALMOST $50, AND THE PRICE YOU MARKED UP THE LUCAS IS KINDA RIDICULOUS. UNFORTUNATELY I WILL NOT BE BACK AFTER ALL THESE YEARS I HAVE BEEN COMING TO YOU. I CANNOT AFFORD EVEN A SIMPLE OIL CHANGE FROM YOU ANYMORE

NB
Napolean B.
Prince George, VA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Napolean said the business has good service.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Petersburg, VA
Dodge Stratus Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Jeff said they are honest people and do good work.
This review was collected via phone interview by Customer Research Inc.

EG
Edward G.
Prince George, VA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Edward said he likes their customer service.
This review was collected via phone interview by Customer Research Inc.

RJ
Richard J.
Petersburg, VA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Richard said the business got him in and out very fast.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Virginia
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Spoke with Margaret. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SG
Stacy G.
Waverly, VA
Chrysler Sebring Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Stacy said the business did a state inspection for him. His vehicle got rejected, which is never a pleasant experience.
This review was collected via phone interview by Customer Research Inc.

DM
DOROTHY M.
Petersburg, VA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
efficiency
I have been a customer since the early 90"s. I have always had courteous and efficient service and do not take my car anywhere else.

CN
CHARLES N.
Chesterfield, VA
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
state inspection and tires
they did an excellent job in timely way

GO
GORDON O.
Petersburg, VA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Oil change
Excellent professional service

SH
Staci H.
Chester, VA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Staci said she really appreciates how communicative everyone was.
This review was collected via phone interview by Customer Research Inc.

WB
WILLIAM B.
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Whelan's is Great
I've taken cars to Whelan's many times over the past few years and I've always been very satisfied. They are friendly, cooperative, entirely trustworthy about what your car needs. I would recommend them to anybody.

DH
Darlene H.
Petersburg, VA
Honda S2000
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Darlene said the employees provided good service.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Disputanta, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Carol. She said that the place is always good at repairs.
This review was collected via phone interview by Customer Research Inc.

TL
TOM L.
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Expedient, Quality Work and Fairly Priced
Making appointments in advance enables Whelan's to have parts on-hand in order to start work immediately. Whelan's will, at the same time, look for quality parts at the best price for you. From regular service, having your vehicle's history readily available provides information for future service and timely parts replacement.

KI
KENNY I.
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Inspection
Whelan's is a trustworthy business. All employees are professional and polite. They listen and understand your concerns. Reasonable pricing for the outstanding work and care for your vehicle. I highly recommend Whelan's to anyone who has car care needs.

BP
Bill P.
Petersburg, VA
Lincoln
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Bill said he has used the business for over 20 years. They were professional and he will also be a repeat customer.
This review was collected via phone interview by Customer Research Inc.

WM
WAYNE M.
Prince George, VA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
They go out of their way to make sure the servicing of your vehicle is skillfully done.
They are the BEST!

JY
John Y.
Disputanta, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
John said they are fantastic, the staff is honest and it is a great organization.
This review was collected via phone interview by Customer Research Inc.

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