Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

282 Reviews

99% Would Recommend
92% Business Response
Latest Review 2 months ago

Reviews


JB
James B.
Dry Branch, GA
Toyota Avalon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/07/2015 Category: Service
James said this business provided terrible service. He came in to have the timing belt changed and the water pump replaced. After picking up the vehicle, he only drove about ten minutes then he broke down due to it running hot. He called the business but they did not offer to help him tow it back. He had to pay out of his pocket over $600 dollars for the repair initially. Now the diagnosis is the engine is knocking and he will need a new engine. He will not recommend them for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LS
Leaman S.
Macon, GA
Chevrolet Silverado
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/13/2016 Category: Service
Leaman said this business does not do well and they like to overcharge their customers.
This review was collected via phone interview by Customer Research Inc.

GC
Gary C.
Macon, GA
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2015 Category: Service
Gary said they did not do anything to his vehicle. He said they didn't seem to want his business because he felt it wasn't enough money to make it worth their while.
This review was collected via phone interview by Customer Research Inc.

RJ
Reco J.
Macon, GA
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/21/2016 Category: Service
Reco said he was somewhat satisfied.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 07/29/2016

thank you reco for your bussiness


CH
Christina H.
Tallahassee, FL
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2017 Category: Service
Christina said she had to pay for an unexpected issue. Her key got stuck inside the ignition and she had to pay for the removal.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 04/20/2017

thanks Christina for your business


MH
Marvin H.
Macon, GA
Lincoln Town Car
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2017 Category: Service
Marvin said they treated him nicely and they talked about the problem.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 04/10/2017

THANK YOU MARVIN FOR YOUR BUSINESS


JS
JON S.
Gray, GA
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2016
Very Knowledgeable
Overall, Gibson's Garage is by far the best place in town to have your vehicle maintained. They do exceptional work, at a fair price. Even if you have a flat tire, they will stop what they're doing and fix your tire for you. The only reason I don't give them 5 stars is because of "time". IN MY OPINION, they could be a little faster on the service of a major issue, but other than that, they're the best,,!!
john h. from Gibson's Garage responded on 11/23/2016

THANK YOU JON FOR YOUR FRIENDSHIP AND BUSINES
P.S. YOU TOO HEATHER


ST
Sandra T.
Macon, GA
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2016 Category: Service
Sandra said this business checked her vehicle out but said they could not fix it. They referred her to another facility. She stated she would recommend them to others.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 11/23/2016

Thank you for your business Sandra. Sorry we had to send you to another shop.


TR
Tyler R.
Macon, GA
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2016 Category: Service
Tyler said this business got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 11/15/2016

THANKS TYLER FOR YOUR BUSINESS


MB
MELVIN B.
Macon, GA
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2016
FRIENDLY AND KNOWS ABOUT OLDER CARS
SAME AS ABOVE
john h. from Gibson's Garage responded on 11/07/2016

THANK YOU MR. BANKS FOR YOUR BUSINESS


TW
Todd W.
Macon, GA
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2016 Category: Service
Todd said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 10/28/2016

thank you todd for your business


JS
Johnny S.
Warner Robins, GA
Ford Econoline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2016 Category: Service
Johnny said it was alright but he hasn't driven his vehicle much since he picked it up.
This review was collected via phone interview by Customer Research Inc.

PD
Patricia D.
Georgia
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2016 Category: Service
Patricia said her vehicle had to be taken back to the business twice. She said they resolved one of the problems with the vehicle but the other issue she is having she is not sure if it is due to the first problem.
This review was collected via phone interview by Customer Research Inc.

PE
Pat E.
Macon, GA
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2016 Category: Service
Pat said the business did what they said they were going to do and she was pleased.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 04/08/2016

THANK YOU PAT FOR YOUR BUSINESS

john h. from Gibson's Garage responded on 04/08/2016

THANK YOU MS EWERS FOR YOUR BUSINESS


NW
Nick W.
Macon, GA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2016 Category: Service
Nick said this business found several things that needed repairing and he was surprised at the price considering the extent of the repairs.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 01/26/2016

THANK YOU NICK


LP
Latoya P.
Rincon, GA
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2015 Category: Service
Latoya said she didn't understand fully what else was wrong but understood that they replaced the fuse. The people were friendly and wonderful.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 12/02/2015

THANK YOU LATOYA FOR YOUR BUISINESS.


WJ
Walker J.
Macon, GA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2015 Category: Service
Spoke with Juhan. He said this business got the work done In a timely manner. He dealt directly with John and his experience was good. The staff at this business was very courteous.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 10/08/2015

THANK YOU FOR YOUR FRIENDSHIP AND BUSINESS


DW
Darius W.
Macon, GA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2015 Category: Service
Darius said this business got things done on his vehicle correctly and he appreciated the help.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 09/15/2015

THANK DARIUS. WE VALUE YOUR BUSINESS.


RK
Richard K.
Macon, GA
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2015 Category: Service
Richard said the service at this business is fine and the employees are good.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 07/20/2015

THANK YOU RICHARD


SD
Steven D.
Macon, GA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2015 Category: Service
Steven said this business was professional and quick. They were prompt and courteous. He would definitely recommend this business to his friends.
This review was collected via phone interview by Customer Research Inc.
john h. from Gibson's Garage responded on 07/01/2015

THANK YOU FOR YOUR KIND RESPONSE.