96% Would Recommend
Latest Review 17 days ago
Colin L. on 11/15/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Colin said the owner lied to him. After a year of going to the business he was told they actually don't work on his type of vehicle.
Vehicle: Volvo XC90
Category: Service
Service Date: 11/06/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
David F. on 11/30/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
David said he has had good service at this business. During the last time he was there, they gave him an estimate for some work and it was way off. They told him he needed brake pads and rotors, which he found out he did not need. He said he would never go back to this business and he would not recommend them.
Vehicle: Ford Mustang
Category: Service
Service Date: 11/22/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
Pat S. on 04/25/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Pat said the process takes a long time and he waited long. He will continue to go there but does not recommend them because of the wait time.
Vehicle: RAM Pickup
Category: Service
Service Date: 04/19/2016
Review Created: 04/25/2016
This review was collected via phone interview by Customer Research Inc.
Robert C. at GT Service Center responded on 05/02/2016

OUR CUSTOMER PAT S, WHICH HASN'T BEEN IN THE SHOP IN SEVERAL YEARS DROVE IN ON 4/19/16 WITH AN ENGINE NOISE WITHOUT AN APPOINTMENT AND I CHECKED IT OUT AND VERIFIED THAT IT WAS AN ALTERNATOR BEARING RIGHT AWAY, HAD CONFIRMATION BY 1:30 PM AND HAD THE PART ORDERED AND DELIVERED BY 2:15, PART WAS INSTALLED/ ROAD TESTED AND VERIFIED FIXED BEFORE 4:00, PRETTY GOOD TURN AROUND TIME FOR A RANDOM PULL IN AND CUSTOMER DIDN'T PICK UP VEHICLE TILL THE NEXT MORNING, NOT SURE HOW WE DISPLEASED YOU BUT VERY SORRY FOR THE INCONVENIENCE, IF YOU'RE EVER IN A HURRY CALL AHEAD AND SCHEDULE AN APPOINTMENT AND WE WILL ORDER PARTS AHEAD OF TIME IF THE PROBLEM IS PREVIOUSLY DIAGNOSED  

Thank You,
Robert
Owner
JOHN D. on 04/07/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Headlights"
They fixed my headlights for $170.00 (relay). Now I have no dash lights, which worked fine before. Found a piece of foam and a clip on my floor board. Seems sloppy to me. Sad, I had had a good experience before.
Vehicle: Chevrolet Avalanche
Service Date: 04/01/2016
Review Created: 04/07/2016 07:43 AM
ROBERT C. on 10/17/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Liars"
Horrible. They lied to me saying they checked all the wires when that wasn't the case. They also tried telling me it was a bad ECM and didn't believe me when I said I replaced it. Finally got it fixed and it turns out it was just bad groundings. These guys do not know how to do electricalwork.
Vehicle: Dodge Stratus
Service Date: 09/25/2015
Review Created: 10/17/2015 08:25 AM
Beth H. on 04/11/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Beth said this visit was a follow up from a prior visit she had at this business because her vehicle was still not fixed. She dropped the vehicle off on a Monday and did not hear anything from them for several days until she had a friend drive her to this facility to get answers. When she got there, she found out her vehicle was done but nobody had called to tell her.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 04/07/2016
Review Created: 04/11/2016
This review was collected via phone interview by Customer Research Inc.
Beth H. on 01/14/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Beth said she felt extremely overcharged at the business. She never got to see the fuel pump that was replaced and the new fuel pump cost her $365.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 01/08/2016
Review Created: 01/14/2016
This review was collected via phone interview by Customer Research Inc.
KENNETH A. on 07/23/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Don't seem to intrested on working on certain jobs"
I had taken my car to GT Serve Center only based on all the positive reviews online I read but later found not all what it reads to be in reality. I had them remove some exhaust nuts and studs to replace with new fearing they may break if I did them myself. I provided them the necessary hardware to replace and they removed all the six nuts but only three of the six studs saying they did not have enough room to extract them. The actual job they quoted was not complete and they even charged me more than they quoted by over 50%. I had to finish the job myself and extracted the three studs later that day within an 30 minutes using simple determination. At the same time I dropped off the car I asked if they would quote additional work to replace some valve cover gaskets which is a good couple days worth of labor due to the complexity of the engine I have. When I picked up my car they seemed intimidated by the work and did not seem to want to take the time to research/quote the job. I left GT Service Center with no quote and a little over half the original job completed and with less money in my pocket than original thought I'd be leaving with. Highly disappointed.
Vehicle: Nissan 300ZX
Service Date: 07/21/2015
Review Created: 07/23/2015 05:34 AM
Scott M. on 11/30/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Scott said the part he was waiting for was ordered wrong 3 times.
Vehicle: Dodge Pickup
Category: Service
Service Date: 11/20/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Karel K. on 01/28/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Karel said he was not happy with the way his service was done at this business.
Vehicle: Ford Mustang
Category: Service
Service Date: 01/19/2017
Review Created: 01/28/2017
This review was collected via phone interview by Customer Research Inc.
Robert C. at GT Service Center responded on 01/31/2017

I'm very supprised to hear this response, this customer came in at the end of the day with bearly enough time to get the job done, for starters. Second, brought all his own parts in and had a very low quality after market exhaust that was completely deteriorated that was in desprate need of repair and to top it off had already visited multiple other exhaust shops in town and wouldnt touch it. customer was completely happy with price and watched most of the job while in progress and was completely happy with the looks and sound of the finished product. Also we went above and beyond our original repair and refit and reconnected other sections of the exhaust for no addition charge that he was completely greatful for....... couldnt imagine how this customer wouldnt be 100% satisfied  

Thank You,
Robert
Owner
Jason S. on 03/18/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jason said the business took longer than anticipated but they are very nice.
Vehicle: Toyota Tundra
Category: Service
Service Date: 03/08/2016
Review Created: 03/18/2016
This review was collected via phone interview by Customer Research Inc.
Saeed Saleh A. on 11/30/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Saeed said he still has the issue with his brakes where they go all the way to the floor.
Vehicle: Lexus LS 430
Category: Service
Service Date: 10/29/2015
Review Created: 11/30/2015
This review was collected via phone interview by Customer Research Inc.
Jacqueline K. on 03/31/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Confused"
Several good services completed here, but the last two times I feel that the price has been way too high and was charged $90 before I gave the okay to do any service that would have warranted a charge. Not coming back.
Vehicle: Ford Mustang
Service Date: 03/24/2015
Review Created: 03/31/2015 03:10 PM
Naveon U. on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Naveon said the inspection was good, however the price for the labor was a little high.
Category: Service
Service Date: 10/05/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Adrien H. on 09/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Adrien said he would recommend this business.
Vehicle: Jeep Compass
Category: Service
Service Date: 09/27/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Justin L. on 08/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Justin said it was a little bit higher than the average standard price for the parts that were put on his vehicle. They also did not give him a call. When his vehicle was ready to be picked up he had to call them to find out.
Vehicle: Nissan Titan
Category: Service
Service Date: 08/01/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Tom A. on 03/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said this business was good. They were quick. They were efficient. They were knowledgeable. The staff was nice.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 03/02/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Andrew K. on 03/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Andrew said the service provided by this business was good.
Vehicle: Toyota Corolla
Category: Service
Service Date: 03/07/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.
Weleed A. on 03/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Weleed said there was a delay in the service needed for his vehicle due to the parts not being in stock.
Vehicle: Ford Freestar
Category: Service
Service Date: 02/23/2017
Review Created: 03/06/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. on 01/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jeff said he likes the business. The service took longer than expected due to a sequence of events. Also, the check engine light did not get reset. He will be going back and they will be doing additional maintenance work.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 12/30/2016
Review Created: 01/13/2017
This review was collected via phone interview by Customer Research Inc.
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