Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

267 Reviews

95% Would Recommend
Latest Review 24 days ago

Reviews


ZM
Zach M.
Rockledge, FL
Mercury Tracer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/29/2018
1989 Tracer
Good: They put in a battery I provided/waived diag.
Bad: They did not tell me there was a charge to charge my bad battery, which they told me was bad before charging anyways. Lead Tech (Will) called and told me everything but battery was done and they were waiting on me to bring it. When I arrived 48 hours later, Lead Tech (Will) began hastily rotating my tires when I walked in. Was going to charge me for A/C recharge that I requested, but didn’t verify it was done. Only did so when I mentioned it. Techs never completed, though Lead Tech (Will) was ready to charge me had I not spoken up. Lead Tech (Will) snapped a lug nut on my front right tire when rotating. Very irritated. Will not be returning or recommending. Quite the opposite, actually.

BH
BRIAN H.
Palm Bay, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018
Not Trusthworthyness
I have a 2002 CL500 MB I keep my car cover when not driven, I took car cover off put it in the trunk and took my car to GT Service Centers on 1/22/18 and met with Robert and he fixed my problem, had to work in the trunk , I p/u the car on, 1/25/18 after part came in cost me $976.94, got home few days later I go into my trunk to get the car cover to put back on the car, to my surprise no car cover, than I called back to the shop s/w Robert he claim no car cover. The car cover cost over $300.00 car cover disappear in the thin air. So now my word against he's word, mean time I am out of the MB car cover for a coupe, out of $300.00 because I did not clean out the car truck before taking it to GT Service Centers. I own 2 mb's and 1 LS400 all 3 cars keep covered when not in use. Now I have to purchase another one, why??????

BH
BRIAN H.
Palm Bay, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2018
Were did the cat cover go?????
I have a 2002 CL500 MB I keep my car cover when not driven, I took car cover off put it in the trunk and took my car to GT Service Centers on 1/22/18 and met with Robert and he fixed my problem, had to work in the trunk , I p/u the car on, 1/25/18 after part came in cost me $976.94, got home few days later I go into my trunk to get the car cover to put back on the car, to my surprise no car cover, than I called back to the shop s/w Robert he claim no car cover. The car cover cost over $300.00 car cover disappear in the thin air. So now my word against he's word, mean time I am out of the MB car cover for a coupe, out of $300.00 because I did not clean out the car truck before taking it to GT Service Centers. I own 2 mb's and 1 LS400 all 3 cars keep covered when not in use. Now I have to purchase another one, why??????

BH
BRIAN H.
Palm Bay, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2018
Trustworthiness
I have a 2002 CL500 MB I keep my car cover when not driven, I took car cover off put it in the trunk and took my car to GT Service centers/meet with Robert and he fixed my problem, cost me $976.94, got home few days later I go into my trunk to get the car cover to put back on the car, to my surprise no car cover, than I called back to the shop s/w Robert he claim no car cover. The car cover cost over $300.00 car cover disappear in the thin air at GT Service Center., After having the car cover over 2yrs gone no one know nothing.

BH
Brian H.
Palm Bay, FL
Mercedes-Benz CL-Class
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2018
Trustworthiness
I have a 2002 CL500 MB I keep my car cover when not driven, I took car cover off put it in the trunk and took my car to GT Service centers/meet with Robert and he fixed my problem, cost me over $1,000.00, got home few days later I go into my trunk to get the car cover to put back on the car, to my surprise no car cover, than I called back to the shop s/w Robert he claim no car cover. The car cover cost over $300.00 car cover disappear in the thin air.

CL
Colin L.
Melbourne, FL
Volvo XC90
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2017 Category: Service
Colin said the owner lied to him. After a year of going to the business he was told they actually don't work on his type of vehicle.
This review was collected via phone interview by Customer Research Inc.

DF
David F.
Melbourne, FL
Ford Mustang
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/30/2016 Category: Service
David said he has had good service at this business. During the last time he was there, they gave him an estimate for some work and it was way off. They told him he needed brake pads and rotors, which he found out he did not need. He said he would never go back to this business and he would not recommend them.
This review was collected via phone interview by Customer Research Inc.

PS
Pat S.
Melbourne, FL
RAM Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2016 Category: Service
Pat said the process takes a long time and he waited long. He will continue to go there but does not recommend them because of the wait time.
This review was collected via phone interview by Customer Research Inc.
Robert C. from GT Service Center responded on 05/02/2016

OUR CUSTOMER PAT S, WHICH HASN'T BEEN IN THE SHOP IN SEVERAL YEARS DROVE IN ON 4/19/16 WITH AN ENGINE NOISE WITHOUT AN APPOINTMENT AND I CHECKED IT OUT AND VERIFIED THAT IT WAS AN ALTERNATOR BEARING RIGHT AWAY, HAD CONFIRMATION BY 1:30 PM AND HAD THE PART ORDERED AND DELIVERED BY 2:15, PART WAS INSTALLED/ ROAD TESTED AND VERIFIED FIXED BEFORE 4:00, PRETTY GOOD TURN AROUND TIME FOR A RANDOM PULL IN AND CUSTOMER DIDN'T PICK UP VEHICLE TILL THE NEXT MORNING, NOT SURE HOW WE DISPLEASED YOU BUT VERY SORRY FOR THE INCONVENIENCE, IF YOU'RE EVER IN A HURRY CALL AHEAD AND SCHEDULE AN APPOINTMENT AND WE WILL ORDER PARTS AHEAD OF TIME IF THE PROBLEM IS PREVIOUSLY DIAGNOSED  

Thank You,
Robert
Owner

JD
JOHN D.
Melbourne, FL
Chevrolet Avalanche
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/07/2016
Headlights
They fixed my headlights for $170.00 (relay). Now I have no dash lights, which worked fine before. Found a piece of foam and a clip on my floor board. Seems sloppy to me. Sad, I had had a good experience before.

BH
Beth H.
Florida
Ford Explorer Sport Trac
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2016 Category: Service
Beth said she felt extremely overcharged at the business. She never got to see the fuel pump that was replaced and the new fuel pump cost her $365.
This review was collected via phone interview by Customer Research Inc.

RC
ROBERT C.
Indialantic, FL
Dodge Stratus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2015
Liars
Horrible. They lied to me saying they checked all the wires when that wasn't the case. They also tried telling me it was a bad ECM and didn't believe me when I said I replaced it. Finally got it fixed and it turns out it was just bad groundings. These guys do not know how to do electricalwork.

KA
KENNETH A.
Melbourne, FL
Nissan 300ZX
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2015
Don't seem to intrested on working on certain jobs
I had taken my car to GT Serve Center only based on all the positive reviews online I read but later found not all what it reads to be in reality. I had them remove some exhaust nuts and studs to replace with new fearing they may break if I did them myself. I provided them the necessary hardware to replace and they removed all the six nuts but only three of the six studs saying they did not have enough room to extract them. The actual job they quoted was not complete and they even charged me more than they quoted by over 50%. I had to finish the job myself and extracted the three studs later that day within an 30 minutes using simple determination. At the same time I dropped off the car I asked if they would quote additional work to replace some valve cover gaskets which is a good couple days worth of labor due to the complexity of the engine I have. When I picked up my car they seemed intimidated by the work and did not seem to want to take the time to research/quote the job. I left GT Service Center with no quote and a little over half the original job completed and with less money in my pocket than original thought I'd be leaving with. Highly disappointed.

JK
Jacqueline K.
Palm Bay, FL
Ford Mustang
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/31/2015
Confused
Several good services completed here, but the last two times I feel that the price has been way too high and was charged $90 before I gave the okay to do any service that would have warranted a charge. Not coming back.

PD
PETE D.
Palm Bay, FL
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2015
F-150
Had Robert work on the AC. His estimate was about 65% of what the Ford dealership wanted for the same repair. I was disappointed that the starter suddenly quit working. I might use him again.

JW
JJ W.
Palm Bay, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Great service
Shocked to find out I was going to have to spend over $2,000 to repair my 2006 Buick Rainier. BUT they were very thorough explained everything and happily my final bill came in $300 less than original quote (thank goodness!) They completed the repairs quickly knowing it was my only form of transportation. Couldn't be more pleased with how I was treated.

EA
Erianna A.
Satellite Beach, FL
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Erianna said the business really took care of her and was very nice to work with.
This review was collected via phone interview by Customer Research Inc.

DM
Dana M.
Melbourne Beach, FL
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Dana said the staff was efficient and did a good job. It was trustworthy service and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

GH
Geneva H.
Palm Bay, FL
Mitsubishi Galant
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Spoke with Andre. He said this business is pretty good even though there were some hiccups.
This review was collected via phone interview by Customer Research Inc.

EL
Edward L.
Melbourne Beach, FL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Edward said the business was prompt. The staff explained his services to him clearly. They did the maintenance on his vehicle in a quick and correct manner. The end cost for services was very reasonable.
This review was collected via phone interview by Customer Research Inc.

LS
Lilian S.
Melbourne, FL
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Spoke with Manual. He said, this business has good prices.
This review was collected via phone interview by Customer Research Inc.