96% Would Recommend
Latest Review 17 days ago
Colin L. on 11/15/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Colin said the owner lied to him. After a year of going to the business he was told they actually don't work on his type of vehicle.
Vehicle: Volvo XC90
Category: Service
Service Date: 11/06/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
David F. on 11/30/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
David said he has had good service at this business. During the last time he was there, they gave him an estimate for some work and it was way off. They told him he needed brake pads and rotors, which he found out he did not need. He said he would never go back to this business and he would not recommend them.
Vehicle: Ford Mustang
Category: Service
Service Date: 11/22/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
Pat S. on 04/25/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Pat said the process takes a long time and he waited long. He will continue to go there but does not recommend them because of the wait time.
Vehicle: RAM Pickup
Category: Service
Service Date: 04/19/2016
Review Created: 04/25/2016
This review was collected via phone interview by Customer Research Inc.
Robert C. at GT Service Center responded on 05/02/2016

OUR CUSTOMER PAT S, WHICH HASN'T BEEN IN THE SHOP IN SEVERAL YEARS DROVE IN ON 4/19/16 WITH AN ENGINE NOISE WITHOUT AN APPOINTMENT AND I CHECKED IT OUT AND VERIFIED THAT IT WAS AN ALTERNATOR BEARING RIGHT AWAY, HAD CONFIRMATION BY 1:30 PM AND HAD THE PART ORDERED AND DELIVERED BY 2:15, PART WAS INSTALLED/ ROAD TESTED AND VERIFIED FIXED BEFORE 4:00, PRETTY GOOD TURN AROUND TIME FOR A RANDOM PULL IN AND CUSTOMER DIDN'T PICK UP VEHICLE TILL THE NEXT MORNING, NOT SURE HOW WE DISPLEASED YOU BUT VERY SORRY FOR THE INCONVENIENCE, IF YOU'RE EVER IN A HURRY CALL AHEAD AND SCHEDULE AN APPOINTMENT AND WE WILL ORDER PARTS AHEAD OF TIME IF THE PROBLEM IS PREVIOUSLY DIAGNOSED  

Thank You,
Robert
Owner
JOHN D. on 04/07/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Headlights"
They fixed my headlights for $170.00 (relay). Now I have no dash lights, which worked fine before. Found a piece of foam and a clip on my floor board. Seems sloppy to me. Sad, I had had a good experience before.
Vehicle: Chevrolet Avalanche
Service Date: 04/01/2016
Review Created: 04/07/2016 07:43 AM
Beth H. on 01/14/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Beth said she felt extremely overcharged at the business. She never got to see the fuel pump that was replaced and the new fuel pump cost her $365.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 01/08/2016
Review Created: 01/14/2016
This review was collected via phone interview by Customer Research Inc.
ROBERT C. on 10/17/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Liars"
Horrible. They lied to me saying they checked all the wires when that wasn't the case. They also tried telling me it was a bad ECM and didn't believe me when I said I replaced it. Finally got it fixed and it turns out it was just bad groundings. These guys do not know how to do electricalwork.
Vehicle: Dodge Stratus
Service Date: 09/25/2015
Review Created: 10/17/2015 08:25 AM
KENNETH A. on 07/23/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Don't seem to intrested on working on certain jobs"
I had taken my car to GT Serve Center only based on all the positive reviews online I read but later found not all what it reads to be in reality. I had them remove some exhaust nuts and studs to replace with new fearing they may break if I did them myself. I provided them the necessary hardware to replace and they removed all the six nuts but only three of the six studs saying they did not have enough room to extract them. The actual job they quoted was not complete and they even charged me more than they quoted by over 50%. I had to finish the job myself and extracted the three studs later that day within an 30 minutes using simple determination. At the same time I dropped off the car I asked if they would quote additional work to replace some valve cover gaskets which is a good couple days worth of labor due to the complexity of the engine I have. When I picked up my car they seemed intimidated by the work and did not seem to want to take the time to research/quote the job. I left GT Service Center with no quote and a little over half the original job completed and with less money in my pocket than original thought I'd be leaving with. Highly disappointed.
Vehicle: Nissan 300ZX
Service Date: 07/21/2015
Review Created: 07/23/2015 05:34 AM
Jacqueline K. on 03/31/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Confused"
Several good services completed here, but the last two times I feel that the price has been way too high and was charged $90 before I gave the okay to do any service that would have warranted a charge. Not coming back.
Vehicle: Ford Mustang
Service Date: 03/24/2015
Review Created: 03/31/2015 03:10 PM
PETE D. on 03/28/2015
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"F-150"
Had Robert work on the AC. His estimate was about 65% of what the Ford dealership wanted for the same repair. I was disappointed that the starter suddenly quit working. I might use him again.
Vehicle: Ford Pickup
Service Date: 03/23/2015
Review Created: 03/28/2015 04:39 AM
AARON C. on 01/03/2018
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"Honest, efficient and courteous!"
Brought my vehicle in thinking I had a transmission issue. They diagnosed the issue to a bad on plug coil and had me back up and running in no time. They also recommended I change my plugs as there was evidence of carbon induced arching. I knew the plugs were long overdue to be changed and appreciated them looking beyond the immediate problem of the coil to ensure all issues were resolved. Great service at a fair and honest price! Thank you!
Vehicle: Toyota 4Runner
Service Date: 12/29/2017
Review Created: 01/03/2018 05:30 AM
Tim O. on 01/03/2018
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Tim said the business did an excellent job. He likes Will because he is honest.
Vehicle: Land Rover LR3
Category: Service
Service Date: 12/29/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
BILL M. on 12/30/2017
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"2003 Town Car"
Robert and his guys are the best. They quickly diagnosed a power steering problem on my aging Town Car and fixed it. I have been taking my cars to GT Service Center for 40 years.
Vehicle: Lincoln Town Car
Service Date: 12/27/2017
Review Created: 12/30/2017 09:04 AM
Adrian M. on 12/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Adrian said the staff do good work. They do good quality work and they are timely.
Vehicle: Ford Expedition
Category: Service
Service Date: 12/01/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
PATRICA L. on 12/22/2017
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"Always 5 star"
They are always helpful and on time. I recommend them to everyone. I'm a customer for life as is my family.
Vehicle: Oldsmobile Silhouette
Service Date: 12/08/2017
Review Created: 12/22/2017 10:20 AM
Tim B. on 12/19/2017
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast friendly reasonable"
Took me right in with no appointment. Had trouble getting my car started for several days. Owner stopped what he was doing to start troubleshooting electrical problems in my car had me fixed in about an hour and out the door. Hands down the best customer service in this industry. Thank you
Service Date: 12/19/2017
Review Created: 12/19/2017 11:03 AM
Cesar E. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cesar said the service was done pretty quickly. There were no problems. The rates were very reasonable.
Vehicle: Scion xA
Category: Service
Service Date: 11/28/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Scott M. on 11/30/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Scott said the part he was waiting for was ordered wrong 3 times.
Vehicle: Dodge Pickup
Category: Service
Service Date: 11/20/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
PATRICA L. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always courteous"
Have been bringing our family cars for a long time. Always courteous, efficient, reliable and reminds me of repairs necessary. Service with a smile.
Vehicle: Oldsmobile Silhouette
Service Date: 11/17/2017
Review Created: 11/21/2017 12:28 PM
GAIL G. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well trained professionals"
They consistently do great work
Vehicle: Honda CR-V
Service Date: 11/02/2017
Review Created: 11/04/2017 05:40 AM
David C. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Myrna. She said Will and Robert did an excellent job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 10/24/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
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