Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

954 Reviews

97% Would Recommend
Latest Review 5 days ago

Reviews


SS
Simone S.
Castro Valley, CA
Saturn VUE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Simone said she really liked the staff at this facility. They are very nice. They kept her updated but she stated she felt it was their job to talk to the insurance company, and she had to do it.
This review was collected via phone interview by Customer Research Inc.

LF
Luca F.
Redwood City, CA
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Luca said that the place is really good, they have exceptional service and they are quick. They always do good jobs in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DM
Donna M.
Castro Valley, CA
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Donna said the staff is polite, nice, and she is always pleased with the service she receives. She likes the car wash especially.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 08/07/2018

Thanks Donna we appreciate the business


Verified Customer
San Leandro, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Owner of vehicle
They always get to the issue timely! The son always takes care of business!
jack M. from Castro Valley Union 76 responded on 07/30/2018

Thank you for your business we all appreciate it here in Castro Valley 76


SR
Shannon R.
Castro Valley, CA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Shannon said the staff were happy and friendly. The son explained the problem to her very well. She appreciates not being taken advantage of.
This review was collected via phone interview by Customer Research Inc.

BC
Bernalda C.
Castro Valley, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Bernalda said the business employees were really nice and honest.
This review was collected via phone interview by Customer Research Inc.

TG
Tamra G.
Castro Valley, CA
Acura MDX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/23/2018 Category: Service
Tamra said she is a bit concerned about the potential services she was told her vehicle might need. She would have preferred to hear about the possible issues before her service was done, instead of after.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 07/25/2018

So sorry to hear your concern, unfortunately if you keep driving your car for almost a year with check engine light on, more failure will occur in the vehicle, we just informed you that other failure will occur due to negligance of drivng with check eng lite on.


JI
John I.
San Leandro, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Caroline. She said the business's services are great. They answered her questions, they were nice, personable, and the whole experience was good.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 07/25/2018

Thanks for kind words, we all appreciate the business


UV
Uriel V.
San Lorenzo, CA
FIAT 500L
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Uriel said this business is always the best.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 07/21/2018

Thanks for your kind words, we appreciate your business


GN
Grace N.
Castro Valley, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Grace said she got in and they took care of her vehicle. She was in and out.
This review was collected via phone interview by Customer Research Inc.

JE
James E.
Hayward, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
James said the staff were really good and he's never had a problem. He was really pleased with the service he received. He needed his vehicle back in a hurry, and they got it back to him in an hour. The new starter is working perfectly.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 07/16/2018

Thanks for your business we appreciate it


LK
Lozelle K.
Oakland, CA
Mercury Cougar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Lozelle said this is a father and son team at this business, and it gets no better than that. This is the only business that he will let touch his vehicle.
This review was collected via phone interview by Customer Research Inc.

DN
Donald N.
Hayward, CA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Donald said they offered to give him a ride home while his vehicle was being serviced and even though he didn't need it that was nice.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 07/07/2018

Thank you for your business we appreciate it.


JE
Joey E.
Castro Valley, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Joey said the business did not do anything extra. They told him what was wrong. He thought it would cost a lot more than it did and it turned out that he didn't need the service after all. Everything went smoothly.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 07/05/2018

Thank you for your business we appreciate it.


WA
Wilfredo A.
Oakland, CA
Nissan Armada
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Wilfredo said everything was great but they were expensive so he wasn't able to get his vehicle fixed.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 06/27/2018

Thanks for business, sorry we could not help you with repairs


JW
Jonna W.
Castro Valley, CA
Dodge Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Jonna said the staff was great and thorough. She plans to buy a new vehicle and have all the work done at this facility. However, the business was very busy and took an added day to complete work on the vehicle.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 06/27/2018

Thanks for business, sorry for the delay getting your car work done, we are trying to hire some more people to take care of business since we are more busier now a days.


LW
Lisa W.
Castro Valley, CA
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Lisa said the service was excellent and she will return again. The staff was very nice and polite.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 06/16/2018

Thank you for your business


DR
Dolores R.
San Leandro, CA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Dolores said the staff went out of their way to provide good service. Everything was fine.
This review was collected via phone interview by Customer Research Inc.

LR
Lisa R.
Oakland, CA
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Lisa said this business was able to do what she needed.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 06/15/2018

Thanks Lisa we appreciate kind words


RY
Ricky Y.
Emeryville, CA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Ricky said the staff was easy to work with and diagnosed the problem quickly.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 06/13/2018

Thanks Ricky we appreciate business