Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

940 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


GM
George M.
Hayward, CA
Chevrolet Colorado
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018 Category: Service
George said he was charged $114 for the timing belt and he came off.
This review was collected via phone interview by Customer Research Inc.

PV
Pat V.
Castro Valley, CA
Volvo 740
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/09/2016 Category: Service
Pat said this business charged him quite a bit for an oil change and he had asked them to do a brake inspection, which they did not do. He would not recommend this business for service due to these issues.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 04/15/2016

Sorry to hear that Mr Pat that you are unhappy with our service, we do charge the same for oil change to anybody coming to us from last 2 yrs, we have not changed our price. We offered you to check brakes when you picked up the vehicle and you mentioned that it is ok. We did not check your brakes we apologies for that. Also did not charge you to check your battery and installed it with no labor charge. Thanks for business may be we can do better next time.


JJ
JESSICA J.
Oakland, CA
Chrysler 200
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2014
Poor Customer Service
I went in to have my car serviced, oil change. When I walked into the front store the owner and one of the technicians were discussing the differences between two light bulbs and didn't even acknowledge I was there. 'We'll be with you in a moment' would have done the trick but they continued their conversation for another couple of minutes. The owner then proceeded to help the man who walked in after me who was there to deliver a package before assisting me. Later, when my car was almost finished, I hear a different technician say, "Dang, she's in here again? She must drive a lot." Granted, the man wasn't speaking directly to me, but the fact that he would say something like that with customers in earshot is ridiculous. The only good thing to come from this experience was that I was in and out in 30min.

BS
Bob S.
Hayward, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2014
Auto repair
Had a bad experience with the shop. Called them to see how much it would cost to do an oil change, the person on the phone did not say anything then hung up on me.
jack M. from Castro Valley Union 76 responded on 11/09/2014

Sorry for the inconveniece sometimes when we get phone calls specially from cellular it is not clear, we do not hang up on any customers specially if they want estimate for any repairs


JP
Jennifer P.
Hayward, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/04/2014
WOMEN They will get you if you don't know anything about cars
Be careful women or anyone that knows nothing about cars I'm a women and i have work on cars and fix them myself plus I gotten two estimate before I took it in to them and they tried to tell me it was my breaks and rotor that's needs to be replace, the price for $450
When in fact the real problem was my alinement and bearings. So be careful
jack M. from Castro Valley Union 76 responded on 11/05/2014

Vehicle having multiple problems and very poorerly maintained finding a problem you have to start with basics and go from there. Informed customer few times, the problem was explained to the comsumer


DH
DOROTHEA H.
Alameda, CA
Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2013
I paid $48.98 for an oil change and got nothing else.
I paid $48.98 for an oil change and got nothing else. My other fluid levels were not checked, the air pressure on my tires were not checked, I had a break light out and no one asked if I wanted it replaced. On my receipt it did not say what type of oil that was put in my car. I got nothing else but a simple oil change for $48.98.
jack M. from Castro Valley Union 76 responded on 07/03/2013
We performed the entire service, tire pressure was checked, on the work order it states we used 5W30 oil, we did not check all the lights. Rest of the claim from customer if she reads her work order will explain it.

JK
JASON K.
Hayward, CA
Buick LaCrosse
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2013
professional/clean enviroment
kind/understanding people and respectable employes
jack M. from Castro Valley Union 76 responded on 02/05/2013
You need to contact this customer again I think there is a big mistake about one star he is very happy customer comes here all the time, he meant it is 5 start and will recommend to other people

JM
JAMES M.
Castro Valley, CA
Dodge Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2012
Easy to get a smog check
Easy to drop in and service was quick.

GM
Grace M.
Castro Valley, CA
Volvo 242
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2012 Category: Service
Grace said she went into this business a day ahead of time to schedule her appointment. They told her the analysis on her vehicle would take an hour and a half. She came in early and waited for her vehicle to be done. An hour and a half later they said they still hadn't gotten to it. She was disgusted and then they told her it could take up to 15 hours to analyze what was wrong with her vehicle. She wished they would have told her that instead of having her wait around for an hour and a half for nothing.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 09/05/2012
We are sorry for misunderstanding . We did mention to customer that it will take hour and half for diagnosis, we also told her that we need the car for 4-5 hours, we misunderstood her that she was going to wait around near the shop, if we would have known that we could have given her ride home or not taken the work. Next time we will try to be more clear to customer. In smog repairs sometimes car will be diagnosed quickly some time it takes longer time and we like to find the exact problem without charging customer more money. Hope we can do better next time.

AT
Ana T.
Castro Valley, CA
Isuzu Rodeo
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/26/2016 Category: Service
Ana said she took her vehicle there several months back, and they fixed it. Six months later, the same problem occurred. They gave the vehicle back to her on Thanksgiving Eve, but it started leaking again. She paid $700 for the service. They told her to bring the vehicle back.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 11/29/2016

We repaired the power steering leak 6 months ago by finding a part in the junk yard for rack n pinion asy since the new part is obsolete, the part from junk yard failed, we went to junk yard again and replaced the part for her for no cost, the vehicle came back after two days saying it is still leaking but not as much. Found rack n pinion leaking from shaft, part we did not replace and gave her the estimate for repairs. Unfortunatly we can not warranty the part we have not replace.


EM
EMILY M.
Castro Valley, CA
Porsche Cayenne
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/02/2016
Overall bad experience(s)
Needed a brake and light inspection and Found place on yelp so I decided to go there. Went there, met someone named jax and he helped me, told me to leave my car and pick it up in a few hours.
Hours passed, went back and was told it failed and need to fix my lights(blacked out) and brakes and tires because it was going out. Got a quote, I wanted to shop around so I just laid the inspection fees ($120) and left.
Got the brakes and lights all fixed elsewhere and came back. I dropped the car off again and max calls me telling me why'd I waste his time bringing my car there when things weren't finished (censors) Car failed again because brake sensors weren't installed. Paid again ($60) and left. Before leaving jay said next time I come he won't charge me no fees (since I went there a few times already).
Got the censors installed elsewhere and went back for inspection.
Car passed (which was great) but before leaving they wanted to charge me again. I asked why when he told me before that it was going to be free and his answer was he still had to pay his guys to do the work. Here's the key thing he said to me. Max said that since I decided to get all the work done elsewhere for a cheaper price that he had to charge me something. I refused to pay and they let me go.

Bottom line, This place isn't really friendly and I didn't like the service at all. After leaving, I felt my tires shaking. Not to blame them but before going back there I got my brakes and brand new tires. Everything was fine while driving. Now after leaving this inspection shop, tires where shaking and come to find out the balance was off. I didn't bother to go back and got my tires rebalanced elsewhere.
I would not recommend this place to anyone nor will I got there again, they just want your money and your money only. Customer service wasn't too friendly.
jack M. from Castro Valley Union 76 responded on 10/03/2016

We try our best to satisfy customers. Customer came for brake and lamp certification, we showed him what the vehicle needed to pass the inspection, he was told at the time if he gets repaired done somewhere else we will have to reinspect the work and charges will be another $60.00 to make sure the work is done right. He comes back and leaves the truck we put it on the rack he could not find wheel locks, took the vehicle back wasted our tiem. Makes the appointment never showed up on time and than showed up at his convenience again we inspected the vehicle found out all the ABS sensors some were broken and some not working, took the vehicle back, came back after few days with correct sensors installed and ABS light on dash was off, all this work done by him or other shop. We finally were able to give him certificates and did not charge him third time. We did the best for customer. 


BH
Betty H.
Lexus ES 350
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/12/2014 Category: Service
Betty said they did not thank her for her business when she picked up her vehicle. They just kind of threw the receipt at her. She has a business and she always thanks her customers. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 09/20/2014

Hi Betty
Sorry to know that you had a bad experience at out business, We apologise for not thanking you for your business, We appreciate the business always, thanks for pointing out our mistake, we will be more carefull in future.


RB
Roberta B.
Castro Valley, CA
Toyota Land Cruiser
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2014 Category: Service
Roberta said she took her vehicle in for the check engine light, which she told them could be the oxygen sensor and requested that they check her brakes. They charged her $99 for the diagnostic that revealed it was the oxygen sensor. They did not check the brakes until late in the evening and discovered that they needed to be done, so they told her to bring the vehicle back. She needed her vehicle and she will probably not bring the vehicle back for the brake service unless they make it right. For these reasons, she would not recommend this business for service but did mention that she was satisfied with them until this service visit. Lastly, she mentioned that it was very nice that someone comes in at 7:00 am to give the customer a ride.
This review was collected via phone interview by Customer Research Inc.

RS
Ruth S.
Castro Valley, CA
Buick Electra
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/03/2014 Category: Service
Ruth said she was treated rudely by her representative. They changed out her new battery and the replacement was dead in a few days. She would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

MY
Madelyn Y.
Castro Valley, CA
Ford Focus
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2012 Category: Service
Spoke with Joe. He said the personnel are very nice and they provide great customer service. He said they seem willing to do the work, but he is very dissatisfied with the work they did. He has spent about $1,500 on both of his vehicles in the last 2 months. He said he has had to bring the Ford Focus back and forth for services for an ongoing issue. He said they thought they fixed the problem and he had to bring the vehicle back a few days later. The staff told him there was a crease in the hose and that they needed to replace the cannister. He said after that they replaced the gas cap. The vehicle is still not fixed properly and he had to make arrangements to bring it back in for service again. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 07/28/2012
Car has come back 3 times for fuel evap code P0456 minor vapor leak, smoke test the vehicle could not find any external leak every time the car came in,we did replace fuel pressure sensor on top of the gas tank and gasket seal for fuel pump unit on top of the gas tank without charging customer for parts and labor. Small vapor leak could be caused by even loose gas cap, customer drove the car for 1000 miles and canister monitor ran than one day it came back on. Unfortunately it is hard to find the problem if it happens this way.

Anonymous avatar
Verified Customer
Sunnyvale, CA
BMW 3 Series
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2018
Car Repairs
Initially, not good or pleasant reception upon entering the establishment. Later spoke with a very professional and patient technician by name Chris, gave me confidence to leave my vehicle. When called to check status, was actually "yelled at" by desk personnel in not understanding additional cost from original quote!! Not anxious to return visit as result.....condescending to women it seems. Therefore skepticism abounds in honesty of repair.....

YC
Yung C.
Hayward, CA
Nissan Murano
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/23/2018 Category: Service
Young said the service took longer than expected and the end cost was more than he expected.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 03/27/2018

Mr Yung we are so sorry that you felt this way, we called you everytime to let you know the progress at the same time you wanted to buy used parts, that normally takes more time, we did the best for your repairs, we are sorry if you feel that we did not finish the job on time also becuase you keep saying take your time/


AR
Ali R.
Castro Valley, CA
Honda Civic Si
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2017 Category: Service
Ali said the staff was not really friendly, especially the old man. Sometimes they are nice and sometimes they're rude. The son of the owner is nice.
This review was collected via phone interview by Customer Research Inc.

JN
Jotham N.
Hayward, CA
Ford Ranger
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2017 Category: Service
Jotham said the fee for the inspection was high at the business.
This review was collected via phone interview by Customer Research Inc.

GJ
Gerald J.
Hayward, CA
Toyota Previa
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/12/2017 Category: Service
Gerald said this business provided good service. However, they did not inform him that he had a factory alarm on his vehicle.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 05/14/2017

Mr Gerald we did know the after alarm was causing your car not to start, some of these modesl came with factor alrm some did not, sorry we did not know that you were not aware of the factory alarm.