Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

296 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


BD
Bill D.
Westmont, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018
kg update
Adam the only Saab master tech is no longer at kg.

BD
Bill D.
Westmont, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018
kg update
Adam the only Saab master tech is no longer at kg.

FB
Fred B.
Lombard, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/03/2018
read
Adam does not work here after 30 years

CN
Chris N.
Darien, IL
Saab 9-3
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016
Really disappointed
Two things-I did not receive a quote for the > $1200 60K service...which would have been ok if the new guy who presented me with the bill (after making me wait over 20 minutes, while he and Adam tried to come up with how much the bill should be), wasn't such an enormous unapologetic ASSHOLE. I am sorry Dave, but after all these years I will not return.

FD
Frank D.
Illinois
Saab 900
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2016 Category: Service
Frank said this business gave him the absolute worst experience with a vehicle he has ever had in his life. He stated that they had his vehicle for 8 months. Any contact with himself and the business was done by him. He said they never contacted him. He has only just recently got his vehicle back and they charged him double the quoted amount.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
Illinois
Saab 900
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2015 Category: Service
Joe said he had a bad experience with the business. He brought the vehicle in for a test drive with Adam and he had ideas about what the problem with the vehicle was. He called and asked him to bring it in on Saturday. When he called the following week, he was told Adam was not available. He was upset due to having brought the vehicle in for Adam to work on it and he was not advised of this when the appointment was scheduled. There was an issue with being told the timing wires needed to be changed when the service had recently been completed, so there was a matter of not trusting if the vehicle was even looked at. He was going to be charged $200 for the diagnostic when the normal charge was $100, so after he argued about the fee, it was changed to $100. He would not recommend them over the trust issues resulting from this experience.
This review was collected via phone interview by Customer Research Inc.
Rick M. from KG Auto Werks

Customer did not need timing wires, he needed ignition wires, spark plugs and distributor cap and rotor. The parts that he had on his were NOT the correct OEM parts - thus it needing a tune-up. We contacted the customer and he didn't want to change the clutch and master cylinder (which the car also needed) and wanted to go ahead with the tune-up. An hour later, the customer calls back and cancels everything (after we had put everything on for the tune-up.) We charge $100 for diagnosing vehicles, and then we had another $100 for the labor that we had put in already to do the service and then take everything off and put his parts back on.


RG
Robert G.
Illinois
Mercedes-Benz 380SL
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2016 Category: Service
Robert said he asked them to clean the gas tank on Tuesday, the same day he took his vehicle, but they did not start to work on it until Wednesday. He wasted the whole day.
This review was collected via phone interview by Customer Research Inc.

GB
Graham B.
Bartlett, IL
Mazda MX-5 Miata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/12/2016 Category: Service
Graham said the people at the business were nice. He went to get his headlights fixed but at night when he turned them on, the taillights would not turn on.
This review was collected via phone interview by Customer Research Inc.

CN
Chris N.
Darien, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018 Category: Service
Chris said the employees were nice, honest, and they provided good work. They did not call when her vehicle was finished.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Wheaton, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2018 Category: Service
Dennis said that he thinks the pricing was fair. He said they are a pleasant group of guys that do a good job.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Clarendon Hills, IL
Porsche 911
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018
replace rim
Brian and Ryan did a great job with getting me my new rim.

DS
Deshaw S.
Oak Brook, IL
Mercedes-Benz CLK-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018 Category: Service
Deshaw said the staff had good service, but the price was more than she expected.
This review was collected via phone interview by Customer Research Inc.

ES
Eder S.
Cicero, IL
Volkswagen Jetta Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Eder said that this business performed service but the check engine light came back on a few days later.
This review was collected via phone interview by Customer Research Inc.

MN
Mike N.
Oswego, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2017 Category: Service
Mike said this business was good and they did a nice job.
This review was collected via phone interview by Customer Research Inc.

MG
Maria G.
Oak Lawn, IL
Mercedes-Benz C280
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Maria said she thinks they all are very cordial and she had a good experience. She does have to take her vehicle back because something was done that caused the ABS light to go on. It has affected the right rear wheel and they have ordered the sensor. It will be replaced at their own expense but this is taking a little bit out of her time.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Naperville, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2017 Category: Service
Andrew said Adam was straightforward about everything.
This review was collected via phone interview by Customer Research Inc.

SG
Sheryl G.
Lisle, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017
Great find
Polite, friendly, finished my car in less time than quoted

MS
Mildred S.
Naperville, IL
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2017 Category: Service
Mildred said she likes the business, they do great work. She would have appreciated if they had called with status updates. She would like to thank them for everything they do.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Downers Grove, IL
Chevrolet Tahoe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2016 Category: Service
Dan said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CD
Chip D.
Elmhurst, IL
Saab 900
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2016 Category: Service
Chip said the service was good but they had the vehicle for four weeks and he had to call them to find out what was going on. He owns a Saab and not too many people share their appreciation on this and appreciates that they do.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 296 in total