Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

347 Reviews

97% Would Recommend
Latest Review 7 days ago

Reviews


Verified Customer
Joliet, IL
Saab 9-3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2019
Incomplete service
Did not perform tire rotation or replace wiper blades as requested. Oil change was quoted at $59.00...

Verified Customer
Elk Grove Village, IL
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/05/2019
Quote Pricing Issues
I called to book a 100,000 mile service and was told the price over the phone, however when I went to pick up the car after the work was completed the price was nearly $500 dollars more than what was stated. It would be great if you made it clearer that the quoted price is labor only and doesn't include any parts or fluids. I did raise concern with the price at the time and they dropped the cost by $200, but this is still far more than I expected. They also forgot to wash the car which was promised in the morning.

If it wasn't for the price issues I would highly recommend their work.

JB
J. b.
Downers Grove, IL
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2018 Category: Service
J. said he had the same repair that was done 2 months ago and it cost him way more than the last time.
This review was collected via phone interview by Customer Research Inc.

BD
Bill D.
Westmont, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018
kg update
Adam the only Saab master tech is no longer at kg.

BD
Bill D.
Westmont, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018
kg update
Adam the only Saab master tech is no longer at kg.

FB
Fred B.
Lombard, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/03/2018
read
Adam does not work here after 30 years

RG
Robert G.
Illinois
Mercedes-Benz 380SL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2016 Category: Service
Robert said he asked them to clean the gas tank on Tuesday, the same day he took his vehicle, but they did not start to work on it until Wednesday. He wasted the whole day.
This review was collected via phone interview by Customer Research Inc.

CN
Chris N.
Darien, IL
Saab 9-3
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016
Really disappointed
Two things-I did not receive a quote for the > $1200 60K service...which would have been ok if the new guy who presented me with the bill (after making me wait over 20 minutes, while he and Adam tried to come up with how much the bill should be), wasn't such an enormous unapologetic ASSHOLE. I am sorry Dave, but after all these years I will not return.

FD
Frank D.
Illinois
Saab 900
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2016 Category: Service
Frank said this business gave him the absolute worst experience with a vehicle he has ever had in his life. He stated that they had his vehicle for 8 months. Any contact with himself and the business was done by him. He said they never contacted him. He has only just recently got his vehicle back and they charged him double the quoted amount.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
Illinois
Saab 900
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2015 Category: Service
Joe said he had a bad experience with the business. He brought the vehicle in for a test drive with Adam and he had ideas about what the problem with the vehicle was. He called and asked him to bring it in on Saturday. When he called the following week, he was told Adam was not available. He was upset due to having brought the vehicle in for Adam to work on it and he was not advised of this when the appointment was scheduled. There was an issue with being told the timing wires needed to be changed when the service had recently been completed, so there was a matter of not trusting if the vehicle was even looked at. He was going to be charged $200 for the diagnostic when the normal charge was $100, so after he argued about the fee, it was changed to $100. He would not recommend them over the trust issues resulting from this experience.
This review was collected via phone interview by Customer Research Inc.
Rick M. from KG Auto Werks responded on 06/05/2015

Customer did not need timing wires, he needed ignition wires, spark plugs and distributor cap and rotor. The parts that he had on his were NOT the correct OEM parts - thus it needing a tune-up. We contacted the customer and he didn't want to change the clutch and master cylinder (which the car also needed) and wanted to go ahead with the tune-up. An hour later, the customer calls back and cancels everything (after we had put everything on for the tune-up.) We charge $100 for diagnosing vehicles, and then we had another $100 for the labor that we had put in already to do the service and then take everything off and put his parts back on.


JR
Jiaqi R.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Jiaqi said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

EJ
Eric J.
Forest Park, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Fantastic service
Always great service

Thanks

ME
Margaret E.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Margaret said the business did an excellent job, the pricing was fair and she also said it was a great experience.
This review was collected via phone interview by Customer Research Inc.

MW
Mark W.
Downers Grove, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Always SO helpful
Great mechanics and great service. Our latest trip wasn't exactly mechanical: One of our tires picked up a nail and needed to be repaired. Called Ryan and he said to drop it by any time and they would get it fixed -- which they did while I waited. We trust KG Auto Werks and the mechanics there with all of our cars, and have for over 20 years. Always our first call.

DM
Dave M.
Illinois
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Dave said the employees provided a good service estimate. The service price was fair. Ryan provided wonderful service.
This review was collected via phone interview by Customer Research Inc.

GJ
Gong J.
Lombard, IL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Gong said the staff at this business are very nice people.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Naperville, IL
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Tim said he's a returning customer. They have always serviced his vehicle for a reasonable rate. Also, they explain everything very well. Notes are taken quickly. His vehicle is not the easiest to find parts for, but they've always been able to find them.
This review was collected via phone interview by Customer Research Inc.

LH
Les H.
Naperville, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
2005 Saab 9.3
Superior diagnostics and stellar work...as always.

ML
Mark L.
Illinois
Land Rover Range Rover
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2019 Category: Service
Mark said Ryan and the team always do good work.
This review was collected via phone interview by Customer Research Inc.

AR
Arnold R.
Illinois
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Arnold said the employees were nice. Ryan provided the perfect service. He was very pleased with his service.
This review was collected via phone interview by Customer Research Inc.