Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

323 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


JB
J. b.
Downers Grove, IL
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2018 Category: Service
J. said he had the same repair that was done 2 months ago and it cost him way more than the last time.
This review was collected via phone interview by Customer Research Inc.

BD
Bill D.
Westmont, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018
kg update
Adam the only Saab master tech is no longer at kg.

BD
Bill D.
Westmont, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018
kg update
Adam the only Saab master tech is no longer at kg.

FB
Fred B.
Lombard, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/03/2018
read
Adam does not work here after 30 years

RG
Robert G.
Illinois
Mercedes-Benz 380SL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2016 Category: Service
Robert said he asked them to clean the gas tank on Tuesday, the same day he took his vehicle, but they did not start to work on it until Wednesday. He wasted the whole day.
This review was collected via phone interview by Customer Research Inc.

CN
Chris N.
Darien, IL
Saab 9-3
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016
Really disappointed
Two things-I did not receive a quote for the > $1200 60K service...which would have been ok if the new guy who presented me with the bill (after making me wait over 20 minutes, while he and Adam tried to come up with how much the bill should be), wasn't such an enormous unapologetic ASSHOLE. I am sorry Dave, but after all these years I will not return.

FD
Frank D.
Illinois
Saab 900
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2016 Category: Service
Frank said this business gave him the absolute worst experience with a vehicle he has ever had in his life. He stated that they had his vehicle for 8 months. Any contact with himself and the business was done by him. He said they never contacted him. He has only just recently got his vehicle back and they charged him double the quoted amount.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
Illinois
Saab 900
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2015 Category: Service
Joe said he had a bad experience with the business. He brought the vehicle in for a test drive with Adam and he had ideas about what the problem with the vehicle was. He called and asked him to bring it in on Saturday. When he called the following week, he was told Adam was not available. He was upset due to having brought the vehicle in for Adam to work on it and he was not advised of this when the appointment was scheduled. There was an issue with being told the timing wires needed to be changed when the service had recently been completed, so there was a matter of not trusting if the vehicle was even looked at. He was going to be charged $200 for the diagnostic when the normal charge was $100, so after he argued about the fee, it was changed to $100. He would not recommend them over the trust issues resulting from this experience.
This review was collected via phone interview by Customer Research Inc.
Rick M. from KG Auto Werks responded on 06/05/2015

Customer did not need timing wires, he needed ignition wires, spark plugs and distributor cap and rotor. The parts that he had on his were NOT the correct OEM parts - thus it needing a tune-up. We contacted the customer and he didn't want to change the clutch and master cylinder (which the car also needed) and wanted to go ahead with the tune-up. An hour later, the customer calls back and cancels everything (after we had put everything on for the tune-up.) We charge $100 for diagnosing vehicles, and then we had another $100 for the labor that we had put in already to do the service and then take everything off and put his parts back on.


ME
Mark E.
Hinsdale, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Good and knowlegeable people running the shop
KG experience has always been great and they, as I, love my 2007 SAAB!!

EB
Erica B.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Erica said the business was friendly and they fixed her vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

MV
Matt V.
DOWNERS GROVE, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Matt said the customer service and the work performed were great.
This review was collected via phone interview by Customer Research Inc.

TF
Ted F.
Lockport, IL
Saab 9-3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018
Solid Saab service
Electrical issue diagnosed and repaired with new battery cables. Saabs can be tough to work on. These guys know their Saabs. Saab repair can be expensive because of the parts and expertise. They do get it right. This was my third repair and some repairs have been Typical Saab computer nightmares. They are experts and I expect to pay for their ability. You want your Saab right. Pay the man.

NS
Nolan S.
Western Springs, IL
Saab 9-3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Service
Nolan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SC
Serghei C.
Illinois
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Serghei said they were informative. He stated it was his first time there.
This review was collected via phone interview by Customer Research Inc.

VE
Veronica E.
Chicago, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Veronica said that she would surely recommend this business for service. She will be coming back.
This review was collected via phone interview by Customer Research Inc.

KS
Kelly S.
Illinois
BMW 4 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Kelly said they were efficient, prompt and charged what they said they were going to charge.
This review was collected via phone interview by Customer Research Inc.

CS
christine s.
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Easy
It was easy.

PZ
Paul Z.
Orland Park, IL
Saab 9-5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Paul said he will recommend them for service.
This review was collected via phone interview by Customer Research Inc.

HJ
harry j.
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
There are not many shops that can work on old Saabs.
The shop was able to diagnose a broken key fob using an electrical Bosch device. They also were able to order a replacement key/fob that was cut to my Vin number specifications. They were able to then pair that with my other key and fob and to my SAAb 95. It was not a cheap fix but in dealing with old cars that are out of production that is expected. My recent experience at a well known car wash in Hinsdale, Ill. turned out to be a very expensive one when they broke my key fob. So I learned my expensive lesson and will not go back to Fullers.

EL
Emile L.
Montgomery, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
comfortable with my car.
They always explain what they did and they get me to feel comfortable with my 2001 93 again