Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

305 Reviews

97% Would Recommend
Latest Review 8 days ago

Reviews


JB
J. b.
Downers Grove, IL
Saab 9-3
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2018 Category: Service
J. said he had the same repair that was done 2 months ago and it cost him way more than the last time.
This review was collected via phone interview by Customer Research Inc.

BD
Bill D.
Westmont, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018
kg update
Adam the only Saab master tech is no longer at kg.

BD
Bill D.
Westmont, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018
kg update
Adam the only Saab master tech is no longer at kg.

FB
Fred B.
Lombard, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/03/2018
read
Adam does not work here after 30 years

RG
Robert G.
Illinois
Mercedes-Benz 380SL
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2016 Category: Service
Robert said he asked them to clean the gas tank on Tuesday, the same day he took his vehicle, but they did not start to work on it until Wednesday. He wasted the whole day.
This review was collected via phone interview by Customer Research Inc.

CN
Chris N.
Darien, IL
Saab 9-3
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016
Really disappointed
Two things-I did not receive a quote for the > $1200 60K service...which would have been ok if the new guy who presented me with the bill (after making me wait over 20 minutes, while he and Adam tried to come up with how much the bill should be), wasn't such an enormous unapologetic ASSHOLE. I am sorry Dave, but after all these years I will not return.

FD
Frank D.
Illinois
Saab 900
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2016 Category: Service
Frank said this business gave him the absolute worst experience with a vehicle he has ever had in his life. He stated that they had his vehicle for 8 months. Any contact with himself and the business was done by him. He said they never contacted him. He has only just recently got his vehicle back and they charged him double the quoted amount.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
Illinois
Saab 900
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2015 Category: Service
Joe said he had a bad experience with the business. He brought the vehicle in for a test drive with Adam and he had ideas about what the problem with the vehicle was. He called and asked him to bring it in on Saturday. When he called the following week, he was told Adam was not available. He was upset due to having brought the vehicle in for Adam to work on it and he was not advised of this when the appointment was scheduled. There was an issue with being told the timing wires needed to be changed when the service had recently been completed, so there was a matter of not trusting if the vehicle was even looked at. He was going to be charged $200 for the diagnostic when the normal charge was $100, so after he argued about the fee, it was changed to $100. He would not recommend them over the trust issues resulting from this experience.
This review was collected via phone interview by Customer Research Inc.
Rick M. from KG Auto Werks responded on 06/05/2015

Customer did not need timing wires, he needed ignition wires, spark plugs and distributor cap and rotor. The parts that he had on his were NOT the correct OEM parts - thus it needing a tune-up. We contacted the customer and he didn't want to change the clutch and master cylinder (which the car also needed) and wanted to go ahead with the tune-up. An hour later, the customer calls back and cancels everything (after we had put everything on for the tune-up.) We charge $100 for diagnosing vehicles, and then we had another $100 for the labor that we had put in already to do the service and then take everything off and put his parts back on.


MK
Manvedna K.
Bolingbrook, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Manvedna said the staff fixed and addressed every issue that he had. He's very happy that his older vehicle is still running.
This review was collected via phone interview by Customer Research Inc.

LD
Louis D.
Downers Grove, IL
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Louis said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

EB
Eric B.
Downers Grove, IL
Saab 9-7X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Eric said the communication was excellent. The technicians informed him of what needed to be done, without it costing him a fortune.
This review was collected via phone interview by Customer Research Inc.

DG
Diego G.
Chicago, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Diego said this business has good service and management.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
La Grange, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Battery Replacement!
I bought a battery at KG for my 2004 Saab in March 2018. The battery was defective, so I returned to KG in late May. Ryan checked the battery and also did a test to determine if the battery was bad, or if something in the car's system was drawing juice while the engine was off. Turns out the battery was defective. Ryan replaced the battery at no charge while I waited. Great job Ryan!

MN
Mike N.
Oswego, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Mike said the staff did everything they said they were going to do in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

MK
Manvedna K.
Bolingbrook, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Maqnvedna said he is really happy with the work provided on his vehicle. The vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

CH
Clifton H.
Chicago, IL
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Clifton said the staff handled his situation very well at this business.
This review was collected via phone interview by Customer Research Inc.

TP
Tony P.
Indian Head Park, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Spoke with Helen. She said the staff have always been very efficient, they explain things to her, they advise her on what to do so she doesn't overspend, things with them have been going very well, and this has been a great experience for her.
This review was collected via phone interview by Customer Research Inc.

CG
Carol G.
Westmont, IL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Carol said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

LS
Len S.
Batavia, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Len said he likes the quality work and truthfulness about what is going on with the feedback they give back to him. He is very pleased with their service and they are very professional.
This review was collected via phone interview by Customer Research Inc.

NS
Nolan S.
Western Springs, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Nolan said the staff was very professional and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

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