Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

260 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


AE
Alexsander E.
Pikesville, MD
Volkswagen Jetta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/09/2017
Not the best
My car was towed in for a faulty fuel pump , they replaced the fuel pump and my gas gauge isn't accurate I'll have a full tank and it'll say I'm at half tank and won't move from there

GS
Gerald S.
Charleston, SC
Mercedes-Benz E320
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2016
All the credentials are here. the follow-thru is not.
My daughter's car broke down 1 mile away from the repair site. We had to have it towed to her home. Does anyone do a test-drive anymore?
Dave G., Project Manager from R A I Motorsport responded on 04/02/2016

Gerald,

your daughters car left here in a rough running condition with many problems on her vehicle. Our records indicate that you did not complete all the recommended repairs on the vehicle and were warned the car would break down. Bottom line is if you dont approve our repairs we can not fix it


CL
Carlos L.
Perry Hall, MD
Audi A4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2015 Category: Service
Carlos said he got a brand new clutch installed. As he was getting his vehicle back, he told the business the clutch felt was bad. He stated Ray also felt the issues. It was determined that there was a manufacturing defect in the clutch. The manufacturer told him they would replace the clutch free of charge, but the business wanted to charge him another $900 for labor. He stated he felt like it was not his fault that the clutch was bad and should not have to pay for the replacement labor. This business does good work.
This review was collected via phone interview by Customer Research Inc.
Ray I. from R A I Motorsport responded on 07/25/2015

I am very sorry about this situation. Unfortunately when it comes to aftermarket performance or racing parts we can not offer any warranty. The price for the clutch replacement was 600 not 900. I also offered to further discount the job based on the true time spent in the job. Again I am very sorry and I am still willing to work with you on resolution. Thanks. 

RAI Motorsport

CL
Carlos L.
Perry Hall, MD
Audi A4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2015 Category: Service
Carlos said the business had his vehicle for two months, and when he got it back, he had to return it over a noise. They currently still have his vehicle.
This review was collected via phone interview by Customer Research Inc.
Ray I. from R A I Motorsport responded on 10/12/2015

Sorry about the issues carlos, I am glad we worked this out. We should have never tried to weld and fix the manifold to save cost, replacement should have been the first option.

RAI Motorsport

TD
Thomas D.
Maryland
Volkswagen CC
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017 Category: Service
Thomas said he was satisfied with the work this business did on his vehicle. However, some repairs still need to be done.
This review was collected via phone interview by Customer Research Inc.

BM
Ben M.
Baltimore, MD
Suzuki SX4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2017
Expensive
I only had two of my brake pads replaced and it cost me an arm and a leg

CB
Chonan B.
Maryland
Audi Q7
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2016 Category: Service
Chonan said the repair order was not seen by the technician. They did other work, but they did not replace the blower motor. They finally did replace the blower motor, but it took about half an hour longer.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Catonsville, MD
Audi A4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2015
Owner of a Audi a4.
They repair High Performance Cars which is what I'm use too when I need service. I will continue having my Audi Serviced here. I just wish a Canteen Lunch Truck would stop by. lol

SL
Shelby L.
Maryland
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018 Category: Service
Shelby said the service was good but it took an hour longer than she anticipated.
This review was collected via phone interview by Customer Research Inc.

JI
Jim I.
Maryland
Audi TT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Jim said he had to make a second visit to the business.
This review was collected via phone interview by Customer Research Inc.

TM
Thomas M.
Maryland
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
Thomas said the employees do pretty good work and they helped in diagnosing the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

GH
George H.
Dundalk, MD
BMW 328i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2018 Category: Service
Spoke with Paul. He said the business was honest.
This review was collected via phone interview by Customer Research Inc.

ES
Emmuanel S.
Middle River, MD
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017
MERCEDES BENZ ML350
Tech was knowledgeable.

KE
Kirt E.
Baltimore, MD
Audi A6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2017 Category: Service
Kirt said this business does a good job but the staff wouldn't follow up with him.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Dundalk, MD
Volkswagen GTI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Ryan said this business is knowledgeable, and they did everything he needed.
This review was collected via phone interview by Customer Research Inc.

CS
Christopher S.
Rosedale, MD
BMW 540i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017
Honestly worth making the trip.
I live in Bowie MD. I continue to get my repairs done here. I have a 20 year old 540i and they go to the limits to make my repairs affordable and noticeably well done. I would recommend to anyone that if the are fed up with the hassle at the dealer besides the outrageous cost go to RAI. Unless you like the loaner which seems really expensive per repair.
Sincerely,
Chris Smith

LH
Leah H.
Dundalk, MD
Mercedes-Benz C230
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017
Detail Oriented
Very knowledgeable and honest; provided in-depth analysis of inspection of vehicle but for some reason I am out of windshield wiper fluid...

RJ
Raychel J.
Sparrows Point, MD
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2017 Category: Service
Raychel said they did a great job and it was done on time. They were nice, helpful, and friendly.
This review was collected via phone interview by Customer Research Inc.

RH
Ross H.
Baltimore, MD
MINI Cooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2017 Category: Service
Ross said this business did a good job and the cost was low, but the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

KL
Kai L.
Parkville, MD
Volkswagen GLI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2017 Category: Service
Kai said the service was pretty good. The service was finished on time.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 260 in total