Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

260 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


BM
Ben M.
Baltimore, MD
Suzuki SX4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2017
Expensive
I only had two of my brake pads replaced and it cost me an arm and a leg

AE
Alexsander E.
Pikesville, MD
Volkswagen Jetta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/09/2017
Not the best
My car was towed in for a faulty fuel pump , they replaced the fuel pump and my gas gauge isn't accurate I'll have a full tank and it'll say I'm at half tank and won't move from there

GS
Gerald S.
Charleston, SC
Mercedes-Benz E320
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2016
All the credentials are here. the follow-thru is not.
My daughter's car broke down 1 mile away from the repair site. We had to have it towed to her home. Does anyone do a test-drive anymore?
Dave G., Project Manager from R A I Motorsport responded on 04/02/2016

Gerald,

your daughters car left here in a rough running condition with many problems on her vehicle. Our records indicate that you did not complete all the recommended repairs on the vehicle and were warned the car would break down. Bottom line is if you dont approve our repairs we can not fix it


CL
Carlos L.
Perry Hall, MD
Audi A4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2015 Category: Service
Carlos said the business had his vehicle for two months, and when he got it back, he had to return it over a noise. They currently still have his vehicle.
This review was collected via phone interview by Customer Research Inc.
Ray I. from R A I Motorsport responded on 10/12/2015

Sorry about the issues carlos, I am glad we worked this out. We should have never tried to weld and fix the manifold to save cost, replacement should have been the first option.

RAI Motorsport

CL
Carlos L.
Perry Hall, MD
Audi A4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2015 Category: Service
Carlos said he got a brand new clutch installed. As he was getting his vehicle back, he told the business the clutch felt was bad. He stated Ray also felt the issues. It was determined that there was a manufacturing defect in the clutch. The manufacturer told him they would replace the clutch free of charge, but the business wanted to charge him another $900 for labor. He stated he felt like it was not his fault that the clutch was bad and should not have to pay for the replacement labor. This business does good work.
This review was collected via phone interview by Customer Research Inc.
Ray I. from R A I Motorsport responded on 07/25/2015

I am very sorry about this situation. Unfortunately when it comes to aftermarket performance or racing parts we can not offer any warranty. The price for the clutch replacement was 600 not 900. I also offered to further discount the job based on the true time spent in the job. Again I am very sorry and I am still willing to work with you on resolution. Thanks. 

RAI Motorsport

Verified Customer
Honda Civic Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Fantastic
Had a great experience. They had me in and out in the time they quoted me I will be bringing my car back there.

NG
Nakia G.
Essex, MD
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Awesome
I love coming here. The service is great! I get up front information about my car and how to maintain the maintenance on it. The owner definitely cares about the quality.

KC
Kevin C.
Temple Hills, MD
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019
Great Service
The Service is great. The price is reasonable and the Technicians are very knowledgeable.

Verified Customer
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
Great costumer service
I came in on Saturday April 20 to get my tune on my mk6 gti. Was greeted by the owner of the shop with amazing customer service. Was treated very well I was able to have a look around the shop got to talk a lot with the owner learned a lot from him and enjoyed my time there. I would highly recommend having Ur cars worked on there.

GM
Gaston M.
Rosedale, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Good customer service
The best shop in town

Verified Customer
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Good people/ good service
Great place for quick and quality service. Definitely recommend RAI Motorsport to everyone.

GD
George D.
Baltimore, MD
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
George said they did a great job.
This review was collected via phone interview by Customer Research Inc.

JS
Joey S.
Dundalk, MD
BMW 325e
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Joey said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DC
Delray C.
Laurel, MD
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Delray said he has been using this business for 6 years, and they always provide good service.
This review was collected via phone interview by Customer Research Inc.

SL
Shane L.
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Great customer service
They were very knowledgeable about my car and able to provide a solution in a timely manor.

PS
paul s.
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019
Fantastic
Great place for all types of services on Volkswagens and more. Never disappointed on work quality, price or time.

CR
Chris R.
Maryland
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Chris said he's always received great service and the staff treat all of the customer's good.
This review was collected via phone interview by Customer Research Inc.

HB
Henri B.
Windsor Mill, MD
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Henri said they fixed everything that needed fixing and saved him some money.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Temple Hills, MD
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
Excellent shop
RAI is very knowledgeable and the price is reasonable.

DC
Dale C.
Glen Burnie, MD
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Dale said the business specializes in his vehicle and they do good work.
This review was collected via phone interview by Customer Research Inc.

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