Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

573 Reviews

99% Would Recommend
Latest Review 11 days ago

Reviews


MH
Mark H.
Portland, OR
Subaru Impreza Sedan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2018 Category: Service
Mark said he was overcharged for some items at this business. He was given quotes for services that after checking with his regular mechanic who has worked on his vehicle for years, he found out that he did not need. He does not trust this business and he will not be going back to them.
This review was collected via phone interview by Customer Research Inc.

TK
Tim K.
Oregon City, OR
GMC Sierra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2016 Category: Service
Tim said he had his new vehicle for a total of 4 days before it went in to this business for 38 days for a simple repair. They were fixing things that were not broken, such as the coolant overflow bottle and they deep vacuumed the cooling system. When in reality it was the head gasket which was already diagnosed before he took it to them. He has an extended warranty and still ended up paying $1,500 out of pocket. After a half of a day of getting his vehicle back from them he had to go to a different facility for repairs. Because of their lack of competency, they cost him money. He was reimbursed and they cut him a check.
This review was collected via phone interview by Customer Research Inc.
Kris J. from First Choice Auto Service responded on 06/14/2016

Wow, We/I didn't see that coming after all we did for Tim-Yes sorry it took longer than expected but there were some issues that we had to deal with that were out of the norm.
First when the truck came in was very intermitant-we couldn't get it to overheat, the over flow bottle needed to be replaced because the sensor inside these diesel bottles go bad when they get over pressurize (ask the parts dealer how many they go through)-so the low coolant light always stays on-even when full-so yes it did need to be replaced.
(By the way the part Tim left out was we did credit Tim back all the diagnostic time since the warranty center doesn't cover diagnostics, so 2 hours of air bleeding the coolant system, and the price of the coolant bottle when we did the head gasket work.)
Also what Tim doesn't mention is we probably saved him 6000 to 18,000.00. When we tore it down the head gasket failed because the last shop that did the head gasket a year ago cross threaded a head bolt and it was broken down inside the block-stripped. So to prevent the warranty company from not covering a bad head gasket we didn't tell them the head bolt failed-because the warranty center will only cover bad head gaskets (not bolts)-had they known that the head bolt created the issue they might have rejected the 5500.00 claim. Also the warranty center doesn't cover machine work-we talked them into covering the 500.00 machine work on the HEADS since the customer just bought the truck. #2 The head bolt that broke down inside the block took 10 hours to get out-broke 2 snap-on bolt extractors-which we had to drill and pick those out-we purchsed a special tool to installed new threads into the block-cost us 470.00-charged the customer 40-called a time cert-no one in portland METRO had one-had to come from back east
-took about 3 days to get. AFTER TALKING TO SEVERAL SHOPS-They all would have just condemmed the whole block-which the warranty inspector would have had to come out and would have saw that the head bolt failed causing the gasket to fail. Trust me after dealing with so many different extended warranty companies-they look for any reason to get out of a claim-I almost bet they would have denied the whole claim. We only charged Tim 2 hours after spending 10 hours trying to extract the head bolt.
Finally Tim says he had to take it to a close by shop because an injector seal failed (started leaking fuel)-we said sorry and refunded him the $280.00 he was out-we replaced all the injector seals with new Chevy seals-Tim didn't believe we did-so we went to the file cabinet showed him the Chevy Invoice that shows new injector seals. We also drove the truck multiple times up and down the freeway-also ran in the shop for over 45 min. double checked our work-just so we have no issues when we release the truck.
I don't get it-we went above and beyond and tryied to save the customer money-even to the point of not telling the whole truth to the warranty center-and Tim was in the loop on everything-he said he appreciated us helping him and keeping him in the loop.
Yes we all feel your pain Tim-you bought a used truck and it's bad from day 1-you purchased someone elses nightmare-come to find out the guy before you had repaced the head gaskets 1 year ago and they went bad again-so he sold the truck-now your stuck with it-we tried to be fair and help you out where we could-and what do we get in the end ---.
Thanks Tim we really appreciate it.      


TM
Tyler M.
Estacada, OR
BMW 323i
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/07/2018 Category: Service
Tyler said he brought his vehicle in for service. It was repaired and a few hours later, it did the exact same thing, so he had to bring it back to the business to be repaired again.
This review was collected via phone interview by Customer Research Inc.

WM
Wynn M.
Clackamas, OR
Dodge Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/18/2017 Category: Service
Wynn said this business replaced something to make his heater work and his heater still does not work. They have always done a good job in the past, so he will take his vehicle back to see what they can do.
This review was collected via phone interview by Customer Research Inc.

JB
JOHN B.
Tualatin, OR
Chevrolet Silverado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/01/2016
2004 Chevy Silverado Z-71 4 x 4
Engine light came on with a message . Drop it off at there place of business late on Sunday night .
They called to let me know what all the code messages where and how much it would cost to fix.
A $ 1,000.00 later I had my truck and off I went . No more than 2 mile the engine lite come's on again .
Not to say my truck had a low right front tire and they didn't even notice it . I would have a hard time taking my truck back to have them read the code for $ 118.00. JB
Kris J. from First Choice Auto Service responded on 02/09/2016

I called John back & let him know we have a full 12/12k mile warranty on everything we do. I had him come down to see which code set, turns out the knock sensor code came back, so we are going to warranty out the defective knock sensor located under the manifold.


RH
Ray H.
Clackamas, OR
Chrysler PT Cruiser
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2014 Category: Service
Ray said he paid this business $2,500 for a blown head gasket and after they got into the job, they found all kinds of other issues. They told him they flushed the radiator but they did not because he took it down to another facility where they found gunk in it. They wanted to charge him $310 for a new radiator, when all it needed was to be flushed out. He requested they replace a valve and they only tried to fix it, which resulted in his having to go on the freeway and wasting his gas. They finally did replace it with a new one and it fixed the problem. They did not charge him for replacing the valve, which he felt was nice because he had already spent a lot on gas while they were just repairing the old valve. For these reasons, he would not recommend this business and would caution others to have their vehicle serviced at this business.
This review was collected via phone interview by Customer Research Inc.
Kris J. from First Choice Auto Service responded on 09/23/2014

This car came in overheating and running poorly.
We check the codes and there was a code stored for the EGR system.  We had to get the car running right before we could test the EGR system.
We found the head gasket was leaking badly causing it to run poor & overheat right away. After we sent the head to the machine shop they also found the valves were not sealing. We had them fix the cylinder head. After we got the head back we tried cleaning the the EGR passage ways and the valve to save him some money, but that didn't fix the EGR code, so we replaced the valve for free.
After we fixed the head gasket and the EGR valve the car ran great and never over heated.
The customer came back 20 days later and said it was still over heating.  We tested the cooling system and all the fans were working properly and coolant was full and clean. We check the temptarture on the radiator and found it was plugged up, not cooling the coolant down enough, and would need replacement for best fix. Flushing it out was just a temporary fix & will need replaced for a permanent fix.  We did flush the coolant system after the we installed the new head gasket. and drove the car about 20 miles and car never overheated for us. The customer drove the car for 20 days before it started overheating again on him. I still believe the radiator is going to need replacing.


TL
Tina L.
Clackamas, OR
Volvo XC90
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017 Category: Service
Spoke with Derek. He said the staff wasn't able to fix a problem they thought they fixed.
This review was collected via phone interview by Customer Research Inc.

KS
Kirk S.
Vancouver, WA
Saturn SL
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/22/2017 Category: Service
Kirk said his overall experience with this business was average and everything was fine.
This review was collected via phone interview by Customer Research Inc.

JW
Jim W.
Clackamas, OR
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2017 Category: Service
Jim said they did what they thought was best but his vehicle broke down after the service visit.
This review was collected via phone interview by Customer Research Inc.

ZM
Zabrina M.
Milwaukie, OR
Chevrolet TrailBlazer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/23/2015 Category: Service
Zabrina said she had a diagnostic done and she was charged a high price.
This review was collected via phone interview by Customer Research Inc.

JC
Jim C.
Clackamas, OR
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Jim said that he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

SR
Sally R.
Boring, OR
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018 Category: Service
Sally said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TM
Tiffany M.
Damascus, OR
Hyundai Elantra Touring
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Tiffany said the staff did not give her an estimate on anything. She was pretty happy with the service. The price and time were good.
This review was collected via phone interview by Customer Research Inc.

DD
Denise D.
West Linn, OR
Nissan Pathfinder
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Denise said she really appreciated the staff. They were really accommodating, and tried to be fair, mindful and on time.
This review was collected via phone interview by Customer Research Inc.

RK
Ron K.
Clackamas, OR
Chevrolet Colorado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Ron said his experience with this business was good.
This review was collected via phone interview by Customer Research Inc.

CH
Charles H.
Boring, OR
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Charles said his experience was really good.
This review was collected via phone interview by Customer Research Inc.

JL
Jerry L.
Clackamas, OR
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Spoke with Lisa. She said the service was good, but the cost is an issue.
This review was collected via phone interview by Customer Research Inc.

AO
Andrew O.
Happy Valley, OR
Nissan Rogue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018 Category: Service
Andrew said they were very good. They have always been extremely kind, nice and honest
This review was collected via phone interview by Customer Research Inc.

JS
Jeff S.
Portland, OR
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2018 Category: Service
Jeff said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

DT
Dorothy T.
Happy Valley, OR
Lexus LS 400
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018 Category: Service
Spoke with Norm. He said the service was very good.
This review was collected via phone interview by Customer Research Inc.