First Choice Auto Service


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

486 Reviews

99% Would Recommend
Latest Review 2 days ago
Tim K. on 06/11/2016
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Tim said he had his new vehicle for a total of 4 days before it went in to this business for 38 days for a simple repair. They were fixing things that were not broken, such as the coolant overflow bottle and they deep vacuumed the cooling system. When in reality it was the head gasket which was already diagnosed before he took it to them. He has an extended warranty and still ended up paying $1,500 out of pocket. After a half of a day of getting his vehicle back from them he had to go to a different facility for repairs. Because of their lack of competency, they cost him money. He was reimbursed and they cut him a check.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/13/2016
Review Created: 06/11/2016
This review was collected via phone interview by Customer Research Inc.
Kris J. at First Choice Auto Service responded on 06/14/2016

Wow, We/I didn't see that coming after all we did for Tim-Yes sorry it took longer than expected but there were some issues that we had to deal with that were out of the norm.
First when the truck came in was very intermitant-we couldn't get it to overheat, the over flow bottle needed to be replaced because the sensor inside these diesel bottles go bad when they get over pressurize (ask the parts dealer how many they go through)-so the low coolant light always stays on-even when full-so yes it did need to be replaced.
(By the way the part Tim left out was we did credit Tim back all the diagnostic time since the warranty center doesn't cover diagnostics, so 2 hours of air bleeding the coolant system, and the price of the coolant bottle when we did the head gasket work.)
Also what Tim doesn't mention is we probably saved him 6000 to 18,000.00. When we tore it down the head gasket failed because the last shop that did the head gasket a year ago cross threaded a head bolt and it was broken down inside the block-stripped. So to prevent the warranty company from not covering a bad head gasket we didn't tell them the head bolt failed-because the warranty center will only cover bad head gaskets (not bolts)-had they known that the head bolt created the issue they might have rejected the 5500.00 claim. Also the warranty center doesn't cover machine work-we talked them into covering the 500.00 machine work on the HEADS since the customer just bought the truck. #2 The head bolt that broke down inside the block took 10 hours to get out-broke 2 snap-on bolt extractors-which we had to drill and pick those out-we purchsed a special tool to installed new threads into the block-cost us 470.00-charged the customer 40-called a time cert-no one in portland METRO had one-had to come from back east
-took about 3 days to get. AFTER TALKING TO SEVERAL SHOPS-They all would have just condemmed the whole block-which the warranty inspector would have had to come out and would have saw that the head bolt failed causing the gasket to fail. Trust me after dealing with so many different extended warranty companies-they look for any reason to get out of a claim-I almost bet they would have denied the whole claim. We only charged Tim 2 hours after spending 10 hours trying to extract the head bolt.
Finally Tim says he had to take it to a close by shop because an injector seal failed (started leaking fuel)-we said sorry and refunded him the $280.00 he was out-we replaced all the injector seals with new Chevy seals-Tim didn't believe we did-so we went to the file cabinet showed him the Chevy Invoice that shows new injector seals. We also drove the truck multiple times up and down the freeway-also ran in the shop for over 45 min. double checked our work-just so we have no issues when we release the truck.
I don't get it-we went above and beyond and tryied to save the customer money-even to the point of not telling the whole truth to the warranty center-and Tim was in the loop on everything-he said he appreciated us helping him and keeping him in the loop.
Yes we all feel your pain Tim-you bought a used truck and it's bad from day 1-you purchased someone elses nightmare-come to find out the guy before you had repaced the head gaskets 1 year ago and they went bad again-so he sold the truck-now your stuck with it-we tried to be fair and help you out where we could-and what do we get in the end ---.
Thanks Tim we really appreciate it.      

Wynn M. on 12/18/2017
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Wynn said this business replaced something to make his heater work and his heater still does not work. They have always done a good job in the past, so he will take his vehicle back to see what they can do.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/12/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
JOHN B. on 02/01/2016
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"2004 Chevy Silverado Z-71 4 x 4 "
Engine light came on with a message . Drop it off at there place of business late on Sunday night .
They called to let me know what all the code messages where and how much it would cost to fix.
A $ 1,000.00 later I had my truck and off I went . No more than 2 mile the engine lite come's on again .
Not to say my truck had a low right front tire and they didn't even notice it . I would have a hard time taking my truck back to have them read the code for $ 118.00. JB
Vehicle: Chevrolet Silverado
Service Date: 01/26/2016
Review Created: 02/01/2016 03:30 PM
Kris J. at First Choice Auto Service responded on 02/09/2016

I called John back & let him know we have a full 12/12k mile warranty on everything we do. I had him come down to see which code set, turns out the knock sensor code came back, so we are going to warranty out the defective knock sensor located under the manifold.

Ray H. on 09/17/2014
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Ray said he paid this business $2,500 for a blown head gasket and after they got into the job, they found all kinds of other issues. They told him they flushed the radiator but they did not because he took it down to another facility where they found gunk in it. They wanted to charge him $310 for a new radiator, when all it needed was to be flushed out. He requested they replace a valve and they only tried to fix it, which resulted in his having to go on the freeway and wasting his gas. They finally did replace it with a new one and it fixed the problem. They did not charge him for replacing the valve, which he felt was nice because he had already spent a lot on gas while they were just repairing the old valve. For these reasons, he would not recommend this business and would caution others to have their vehicle serviced at this business.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 08/21/2014
Review Created: 09/17/2014
This review was collected via phone interview by Customer Research Inc.
Kris J. at First Choice Auto Service responded on 09/23/2014

This car came in overheating and running poorly.
We check the codes and there was a code stored for the EGR system.  We had to get the car running right before we could test the EGR system.
We found the head gasket was leaking badly causing it to run poor & overheat right away. After we sent the head to the machine shop they also found the valves were not sealing. We had them fix the cylinder head. After we got the head back we tried cleaning the the EGR passage ways and the valve to save him some money, but that didn't fix the EGR code, so we replaced the valve for free.
After we fixed the head gasket and the EGR valve the car ran great and never over heated.
The customer came back 20 days later and said it was still over heating.  We tested the cooling system and all the fans were working properly and coolant was full and clean. We check the temptarture on the radiator and found it was plugged up, not cooling the coolant down enough, and would need replacement for best fix. Flushing it out was just a temporary fix & will need replaced for a permanent fix.  We did flush the coolant system after the we installed the new head gasket. and drove the car about 20 miles and car never overheated for us. The customer drove the car for 20 days before it started overheating again on him. I still believe the radiator is going to need replacing.

Kirk S. on 09/22/2017
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Kirk said his overall experience with this business was average and everything was fine.
Vehicle: Saturn SL
Category: Service
Service Date: 09/18/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Jim W. on 07/20/2017
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Jim said they did what they thought was best but his vehicle broke down after the service visit.
Vehicle: Ford Pickup
Category: Service
Service Date: 07/15/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
Zabrina M. on 03/23/2015
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Zabrina said she had a diagnostic done and she was charged a high price.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 02/23/2015
Review Created: 03/23/2015
This review was collected via phone interview by Customer Research Inc.
Gary S. on 12/27/2017
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Gary said staff did a fine job servicing his vehicle.
Vehicle: Lincoln LS
Category: Service
Service Date: 12/20/2017
Review Created: 12/27/2017
This review was collected via phone interview by Customer Research Inc.
Alicia M. on 11/07/2017
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Spoke with Isabell. She said the customer service at this business is good.
Vehicle: Jeep Commander
Category: Service
Service Date: 11/01/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Andy P. on 08/12/2017
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Andy said they were great about getting her in. They took care of everything. The oil change indicator was not reset, and there is no sticker. She has to check if it was done.
Vehicle: GMC Acadia
Category: Service
Service Date: 08/09/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Austin K. on 08/08/2017
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Austin said this business was very genuine. They were honest and timely.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/04/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
JAMES N. on 08/05/2017
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" New battery or alternator?"
A battery check and alternator check cost $37 to find out that I needed a battery for over $100 charged for both a check up to find out the battery was bad I question that charg
Vehicle: Cadillac SRX
Service Date: 07/11/2017
Review Created: 08/05/2017 06:03 PM
Ron B. on 06/06/2017
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Ron said the service was okay.
Vehicle: GMC Sierra
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. on 06/05/2017
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Jeff said he's received 10 years of honest service. Chris and Nick are straightforward people.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 06/01/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Jeremy L. on 04/07/2017
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Jeremy said he would recommend this business.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 04/04/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Hal F. on 04/03/2017
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Hal said he had to take his vehicle back to this business to have it worked on because the job was not completely correct although they fixed it right away. He said he is very happy with this facility.
Vehicle: BMW 328is
Category: Service
Service Date: 03/30/2017
Review Created: 04/03/2017
This review was collected via phone interview by Customer Research Inc.
John P. on 02/21/2017
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John said his experience with this business was pretty good but it was not perfect.
Vehicle: Lexus RX 300
Category: Service
Service Date: 02/17/2017
Review Created: 02/21/2017
This review was collected via phone interview by Customer Research Inc.
Alivia I. on 01/03/2017
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Spoke with Jordan. He said he would recommend this business for service.
Vehicle: Dodge Caliber
Category: Service
Service Date: 12/30/2016
Review Created: 01/03/2017
This review was collected via phone interview by Customer Research Inc.
Mike I. on 12/14/2016
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Mike said he was satisfied with this business.
Vehicle: GMC Yukon
Category: Service
Service Date: 12/06/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Jim L. on 12/09/2016
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Jim said he was satisfied with the service provided at this business.
Vehicle: Plymouth Reliant
Category: Service
Service Date: 12/02/2016
Review Created: 12/09/2016
This review was collected via phone interview by Customer Research Inc.
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