Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

597 Reviews

99% Would Recommend
Latest Review about 21 hours ago

Reviews


MH
Mark H.
Portland, OR
Subaru Impreza Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2018 Category: Service
Mark said he was overcharged for some items at this business. He was given quotes for services that after checking with his regular mechanic who has worked on his vehicle for years, he found out that he did not need. He does not trust this business and he will not be going back to them.
This review was collected via phone interview by Customer Research Inc.

BL
BILL L.
Damascus, OR
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017
Always on time
Need to clean waiting area.floor and cobwebs on widows

TK
Tim K.
Oregon City, OR
GMC Sierra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2016 Category: Service
Tim said he had his new vehicle for a total of 4 days before it went in to this business for 38 days for a simple repair. They were fixing things that were not broken, such as the coolant overflow bottle and they deep vacuumed the cooling system. When in reality it was the head gasket which was already diagnosed before he took it to them. He has an extended warranty and still ended up paying $1,500 out of pocket. After a half of a day of getting his vehicle back from them he had to go to a different facility for repairs. Because of their lack of competency, they cost him money. He was reimbursed and they cut him a check.
This review was collected via phone interview by Customer Research Inc.
Kris J. from First Choice Auto Service responded on 06/14/2016

Wow, We/I didn't see that coming after all we did for Tim-Yes sorry it took longer than expected but there were some issues that we had to deal with that were out of the norm.
First when the truck came in was very intermitant-we couldn't get it to overheat, the over flow bottle needed to be replaced because the sensor inside these diesel bottles go bad when they get over pressurize (ask the parts dealer how many they go through)-so the low coolant light always stays on-even when full-so yes it did need to be replaced.
(By the way the part Tim left out was we did credit Tim back all the diagnostic time since the warranty center doesn't cover diagnostics, so 2 hours of air bleeding the coolant system, and the price of the coolant bottle when we did the head gasket work.)
Also what Tim doesn't mention is we probably saved him 6000 to 18,000.00. When we tore it down the head gasket failed because the last shop that did the head gasket a year ago cross threaded a head bolt and it was broken down inside the block-stripped. So to prevent the warranty company from not covering a bad head gasket we didn't tell them the head bolt failed-because the warranty center will only cover bad head gaskets (not bolts)-had they known that the head bolt created the issue they might have rejected the 5500.00 claim. Also the warranty center doesn't cover machine work-we talked them into covering the 500.00 machine work on the HEADS since the customer just bought the truck. #2 The head bolt that broke down inside the block took 10 hours to get out-broke 2 snap-on bolt extractors-which we had to drill and pick those out-we purchsed a special tool to installed new threads into the block-cost us 470.00-charged the customer 40-called a time cert-no one in portland METRO had one-had to come from back east
-took about 3 days to get. AFTER TALKING TO SEVERAL SHOPS-They all would have just condemmed the whole block-which the warranty inspector would have had to come out and would have saw that the head bolt failed causing the gasket to fail. Trust me after dealing with so many different extended warranty companies-they look for any reason to get out of a claim-I almost bet they would have denied the whole claim. We only charged Tim 2 hours after spending 10 hours trying to extract the head bolt.
Finally Tim says he had to take it to a close by shop because an injector seal failed (started leaking fuel)-we said sorry and refunded him the $280.00 he was out-we replaced all the injector seals with new Chevy seals-Tim didn't believe we did-so we went to the file cabinet showed him the Chevy Invoice that shows new injector seals. We also drove the truck multiple times up and down the freeway-also ran in the shop for over 45 min. double checked our work-just so we have no issues when we release the truck.
I don't get it-we went above and beyond and tryied to save the customer money-even to the point of not telling the whole truth to the warranty center-and Tim was in the loop on everything-he said he appreciated us helping him and keeping him in the loop.
Yes we all feel your pain Tim-you bought a used truck and it's bad from day 1-you purchased someone elses nightmare-come to find out the guy before you had repaced the head gaskets 1 year ago and they went bad again-so he sold the truck-now your stuck with it-we tried to be fair and help you out where we could-and what do we get in the end ---.
Thanks Tim we really appreciate it.      


JB
JOHN B.
Tualatin, OR
Chevrolet Silverado
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/01/2016
2004 Chevy Silverado Z-71 4 x 4
Engine light came on with a message . Drop it off at there place of business late on Sunday night .
They called to let me know what all the code messages where and how much it would cost to fix.
A $ 1,000.00 later I had my truck and off I went . No more than 2 mile the engine lite come's on again .
Not to say my truck had a low right front tire and they didn't even notice it . I would have a hard time taking my truck back to have them read the code for $ 118.00. JB
Kris J. from First Choice Auto Service responded on 02/09/2016

I called John back & let him know we have a full 12/12k mile warranty on everything we do. I had him come down to see which code set, turns out the knock sensor code came back, so we are going to warranty out the defective knock sensor located under the manifold.


BG
Brennen G.
Milwaukie, OR
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2016 Category: Service
Spoke with Jeff. He said they were good, but expensive. He found parts that were cheaper online after his vehicle was serviced. He would not recommend them but will not stop going to them yet.
This review was collected via phone interview by Customer Research Inc.

DS
DONNA S.
Clackamas, OR
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2015
Nick
Nick was so helpful to an "Senior" lady with a "Senior" Taurus! Only did what was absolutely necessary to keep me on the road just as I requested. I will be back!

RH
Ray H.
Clackamas, OR
Chrysler PT Cruiser
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2014 Category: Service
Ray said he paid this business $2,500 for a blown head gasket and after they got into the job, they found all kinds of other issues. They told him they flushed the radiator but they did not because he took it down to another facility where they found gunk in it. They wanted to charge him $310 for a new radiator, when all it needed was to be flushed out. He requested they replace a valve and they only tried to fix it, which resulted in his having to go on the freeway and wasting his gas. They finally did replace it with a new one and it fixed the problem. They did not charge him for replacing the valve, which he felt was nice because he had already spent a lot on gas while they were just repairing the old valve. For these reasons, he would not recommend this business and would caution others to have their vehicle serviced at this business.
This review was collected via phone interview by Customer Research Inc.
Kris J. from First Choice Auto Service responded on 09/23/2014

This car came in overheating and running poorly.
We check the codes and there was a code stored for the EGR system.  We had to get the car running right before we could test the EGR system.
We found the head gasket was leaking badly causing it to run poor & overheat right away. After we sent the head to the machine shop they also found the valves were not sealing. We had them fix the cylinder head. After we got the head back we tried cleaning the the EGR passage ways and the valve to save him some money, but that didn't fix the EGR code, so we replaced the valve for free.
After we fixed the head gasket and the EGR valve the car ran great and never over heated.
The customer came back 20 days later and said it was still over heating.  We tested the cooling system and all the fans were working properly and coolant was full and clean. We check the temptarture on the radiator and found it was plugged up, not cooling the coolant down enough, and would need replacement for best fix. Flushing it out was just a temporary fix & will need replaced for a permanent fix.  We did flush the coolant system after the we installed the new head gasket. and drove the car about 20 miles and car never overheated for us. The customer drove the car for 20 days before it started overheating again on him. I still believe the radiator is going to need replacing.


DA
DAN A.
Portland, OR
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
First Choice Auto
I have been using First Choice for over 10 years. They are my go to team for all my auto repairs. The team of Nick and Scott sat the desk are awesome! Kris Jone the owner runs a first class operation. They are always honest, fair and accurate, will not sell you anything you don’t need and give you your options in a clear and concise manner.

KK
KELLY K.
Clackamas, OR
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
First choice
Always get great service

JL
JEFF L.
Happy Valley, OR
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
The staff makes it great!
The staff at First Choice are the best! Very friendly, very professional, all at a fair price!

BR
Brian R.
Portland, OR
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Brian said the staff was nice and they did a good job.
This review was collected via phone interview by Customer Research Inc.

LO
LUANA O.
Happy Valley, OR
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Service
These guys are great! Always good service and straight forward honest estimates.

LP
LYLA P.
Portland, OR
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Great service and skill levels
Have used this company a few times over the past few years and am very happy with their integrity and skill level

RC
RANDY C.
Clackamas, OR
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Great customer service, expert car care
Scott and the other mechanics are masters at their craft, and get to the heart of the problem without wasting time or money. They even take care of replacing hybrid batteries!

IG
ISRAEL G.
Oregon City, OR
Ram ProMaster City Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Quality service Minimal wait...
I've been servicing my vehicles at First Choice for 3-4 years and have been impressed with how quick they get my repairs done. My business depends on well maintained vehicles to service our accounts with minimal down time and First Choice does an excellent job recognizing the urgency. Nick and Scott have always been helpful in explaining and recommending repair issues. I have never felt they were pushing a service, product, or an unnecessary repair to increase their sale. I dont use the word "trust" lightly but, these guys have earned my trust and business....I dont go anywhere else. This is a business you can depend on....I do.

AN
ANDREA N.
Clackamas, OR
Pontiac Torrent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Workmanship
Work is excellent and employees are friendly and courteous. I have recommended 1st Choice to several of my friends and will continue to do so.

Verified Customer
Clackamas, OR
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Honesty and willingness to explain
I've been bringing my diesel truck to First Choice for a couple of years. It's main problem is that I don't drive it enough. Scott and Nick always take the time to explain what it's present problem is. They never try to upsell expensive fixes when something simple will do. I really appreciate their honesty and willingness to take the time to discuss the truck's issues with me!

SL
SCOTT L.
Oregon City, OR
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Tires
Got some great Goodyear tires for a very good price. Thanks for your help.

JH
JIM H.
Clackamas, OR
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Oil Change
As usual you guys did a great job on my Acura/ Also nice of you to rotate my tires at no charge. The car runs a lot smoother now.

JS
JASON S.
Portland, OR
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Great Service!
This is the best place in town hands down, they have the best service team, great prices and are very friendly and knowledgeable. Our entire family (patents, grandparents, siblings etc.) have been using them for all of our cars for over 10 years and I don’t see that changing.