Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

373 Reviews

98% Would Recommend
Latest Review 10 days ago

Reviews


NC
Nicole C.
Conroe, TX
Volkswagen GTI
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/26/2018
Too Expensive
I went to Rusty’s Garage for the first time to give the air conditioner in my 2013 VW a boost. The recharge used $14.39 worth of Freon, and Rusty’s charged me $304.07 in labor charges, plus shop and hazardous materials fees for a grand total of $337.59.
When I learned that other mechanics in the area charge well over half for the same service, I called Rusty’s and was told that’s what they charge for labor and that there was no mistake.
The employees are polite, the shop dog is cute, but those labor charges are way too high, and I won’t take my car to Rusty’s Garage again.
Pat D. from Rusty's Garage responded on 06/09/2018

Nicole
thank you for taking the time to voice your concern...it’s really the only way we can improve on areas that need it. First of all I’m sorry for any bad taste we left in your mouth about Rusty’s Garage.  In this instance this is poor communication on our part and 100% our fault. And my technician thought he had two separate items to address and the additional $140 was for diagnosis of two items and then the $160 was for the air-conditioning service. That was not conveyed to you properly, if at all.  So please know we are as unhappy with the customer being surprised by price as the customer is. We are happy to refund any portion of this ticket that was not conveyed to you upfront. Again please except our apologies and know that we wish to make every customer very happy with our service. 

Sincerely 

Pat DePugh
Rusty’s Garage
832-495-8270


LM
Larry M.
Spring, TX
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/30/2018
Same problem as before
I believe these guys are honest, but after spending $747.00 today, I have the exact problem I had when I drove my truck in to their shop. They suggested other options to try to determine the cause of my oil pressure problem, but just couldn’t see throwing more money into something that could have cost hundreds more.
Pat D. from Rusty's Garage responded on 01/31/2018

Larry
I am sorry that your truck needs more work than you were willing to do, but to be fair, you DON'T have the same problem you came in with. Your vehicle (with more than 200,000 miles on it) had several issues and multiple engine trouble codes when it came in. As well as an extremely dirty intake and a fouled throttle body, due to lack of maintenance. So the $700 you spent included those issues mentioned above along with diagnosis and us addressing the oil pressure problem. We discussed this with you and you approved all of these things. We would have loved to have resolved the oil  issue as well, fortunately that issue needs further work. 


SF
Shirl F.
Chevrolet Silverado
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2017
Dishonest about problem
Where do I start?!?! They lied about parts that needed replaced. They claimed my ball joint was bad and that it burned up my wheel speed sensor. I told this to a mechanic friend of mine who said that is complete BS and that the ball joint wouldn't do that. He sent me to another place who found the issue quicker, showed me pictures as to why Rusty's was full of it, and replaced the part quicker. Oh.... they fixed the actual problem for $300 less than Rusty's.

I'm now wondering if Rusty's even replaced the parts they claimed they did and whether they even needed replaced.

And to top it all off, my truck broke down this morning and it was the wheel barring, not the entire "ball joint hub & wheel speed sensor". My guess is they would have replaced the wrong parts, or only the actual barring and still charged me the full assembly price.

2nd top it all off, they worked on my rear brakes and now the parking break is acting up.
Pat D. from Rusty's Garage responded on 05/08/2017

OK, Let's take this one item at a time. 1st, we don't lie. And I also agree with your mechanic friend about ball joints, they probably won't cause a speed sensor to "burn up". But we never said anything about your ball joints. We told you that your hub bearing is bad, noisy and in need of replacement. We also said that the bearing, not the ball joint, could burn up the wheel speed sensor (a part of the hub). I gave you a quote for a hub bearing, (Timken parts and labor $580) you declined the work...that's completely your prerogative. 2nd, You dropped off complaining of rear brake noise. Our initial test drive confirmed the brake noise back there and we didn't hear the severity of the front noise then, until we fixed the rear brakes and test drove again. But that point is mute because we had already quoted you the front wheel bearing repair. these problems are progressive. The fact that the front bearing worsened to the point of "must repair now status" does not make this my fault, or me a liar. I do regret that we didn't hear that front noise louder initially, so that we may have pressed the issue harder. But we didn't lie. BTW, we too gave you a lower cost (and lower quality) option...but we choose quality first! And lastly the parking brake. You said "the pedal is way easier to push" after our repair. I came out to your truck and showed you that your parking brake was working perfectly. You agreed! So please elaborate on what you mean by "acting up". And bring them back if you think there is an issue and we will take care of it ASAP.  


JS
Jason S.
Toyota Camry
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2017
Oil change
I've been getting my oil changed here for awhile however I won't be back. This last oil change took over an hour and I had an appointment . I find an hour for on oil change to be ridiculous . I'll be going somewhere else from now on

PL
Phillip L.
Spring, TX
Mercury Mountaineer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2016
When I checked on line the price of the part replaced, it was $114.20 and I was charged $268.07 for the part at Rusty's Garage. What a markup.
Everything was good except the mark up on the part replaced was considerable. The markup was over 100% compared to same part on Amazon.
Pat D. from Rusty's Garage responded on 07/25/2016

Hey Phillip, you never mentioned you wanted a cheaper fix when you approved our quote. The price we quoted was for a factory part purchased from a Ford distributor. We don't shop Amazon for cheap parts that take a long time to get that we can't warranty. So with our higher priced part you're guaranteed 3 things. 1st the right part (if we wait on the Amazon part for 2 days and it's wrong...then what?) and 2nd, quicker repair (you said you needed the car by 1:00) then 3rd, a two year warranty  that we can't do with Amazon. However we are perfectly willing to do cheaper, riskier, no warranty work...but that's not what we recommend. 


AK
Aivars K.
Ford Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/23/2015
Hmmmmm
Well, had to bring my truck back because the work was not done right the first time. Very fair, only paid for an additional part and not the labor. This was to repair a manual transmission. It seems that the work was done right, but I'm reserving judgement, that's why only 3 stars. I do like the people there and they communicated well. So right now I don't know if I recommend them at this time. Debating whether or not this is the mulligan I give them because I've been pleased in the past, but din not require major work.
Pat D. from Rusty's Garage responded on 10/23/2015

Aivars
I'm sorry we made a mistake while repairing your transmission. There was no indication after repair that anything was wrong, it drove great. We didn't try to duck or dodge responsibility, we owned up and certainly tried our best to correct our error when the truck came back. We will stand behind our repairs and never leave you "hanging out to dry". My hope is to  regain your trust somehow, until then, please accept our apologies. 

Pat DePugh
Rusty's Garage


DH
Dan H.
Spring, TX
Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Oil change
Well done . took alittle longer than I figured. Dan Huffaker

LJ
Laura J.
Spring, TX
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Brake check
My car just turned 60,000 miles & before we set off for a long summer road trip, we wanted to make sure the brakes were ok. A lot of places would’ve “found” something that needed repairs... so imagine my surprise when Rusty’s called me to say they’d finished looking over my vehicle & that everything looked great. PERIOD! I love bringing my car here, because I trust them - their mechanical skills & their integrity! Rusty’s Garage is the greatest. It’s the only place I’ll bring our vehicles!

PD
Pat D.
Spring, TX
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Good fast service
I like the people here and have always left with my expectations met. Consistent , good service.

Anonymous avatar
Verified Customer
Humble, TX
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
BG life time warranty
Had my transmission, cooling system,and fuel system seviced and received and life time warranty and all related components. Rustys 5 Year warranty is the best in the area and you can't beat the free loaner car and incredible service.

AB
Amy B.
Spring, TX
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
Excellent Job!
Pat DePugh and the mechanics at Rusty's Garage are thorough, professional, and will treat you like family. Their prices are reasonable and the attention to detail is superb. Definitely one of the best garages in Montgomery County!

LN
Lee N.
Spring, TX
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Rusty’s is great!
Good work, fair prices, and nice people!

Anonymous avatar
Verified Customer
Mabelvale, AR
Ford Super Duty F-250 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Excellent service
Here working from another state. Emailed their service before hours of operation and they responded within 10 minutes. Was able to get my truck in that day and the problem was fixed the next day. Very fast and prompt service! Great job guys!

AB
Amy B.
Spring, TX
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Excellent Job!
I've been bringing my vehicles to Rusty's for YEARS! Pat DePugh and other guys do a great job! Highly recommend to others!

JR
Joel R.
Spring, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
They Did It Again
I had some simple maintenance work done and it worked out well for me on this busy Friday afternoon. No problems and received a car wash as an added bonus.

RW
Randy W.
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
personable people, good work product
Trustworthy and reliable

NK
Nancy K.
Spring, TX
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2018
Excellent Care
Thanks for putting together the inspection report, complete with photos, so I could feel better about my decision to keep my 20-year-old car and for maintaining it so well all this time.

MB
Melanie B.
Conroe, TX
BMW 128i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018
Great Service
Rusty's did the service on my BMW timely, accurately and priced reasonably.

BS
Buddy S.
Spring, TX
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018
Awesome
Great service! Friendly staff! Clean environment!

JN
John N.
Spring, TX
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Terrific
Missed one minor thing while talking about what was wrong with the vehicle. I was not a big thing, it must have just slipped their minds or they assumed it wasn't broken. Overall 4.9/5. Free car wash was awesome!

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