99% Would Recommend
Latest Review 1 day ago
Shirl F. on 05/08/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Dishonest about problem"
Where do I start?!?! They lied about parts that needed replaced. They claimed my ball joint was bad and that it burned up my wheel speed sensor. I told this to a mechanic friend of mine who said that is complete BS and that the ball joint wouldn't do that. He sent me to another place who found the issue quicker, showed me pictures as to why Rusty's was full of it, and replaced the part quicker. Oh.... they fixed the actual problem for $300 less than Rusty's.

I'm now wondering if Rusty's even replaced the parts they claimed they did and whether they even needed replaced.

And to top it all off, my truck broke down this morning and it was the wheel barring, not the entire "ball joint hub & wheel speed sensor". My guess is they would have replaced the wrong parts, or only the actual barring and still charged me the full assembly price.

2nd top it all off, they worked on my rear brakes and now the parking break is acting up.
Vehicle: Chevrolet Silverado
Service Date: 05/05/2017
Review Created: 05/08/2017 12:13 PM
Pat D. at Rusty's Garage responded on 05/08/2017

OK, Let's take this one item at a time. 1st, we don't lie. And I also agree with your mechanic friend about ball joints, they probably won't cause a speed sensor to "burn up". But we never said anything about your ball joints. We told you that your hub bearing is bad, noisy and in need of replacement. We also said that the bearing, not the ball joint, could burn up the wheel speed sensor (a part of the hub). I gave you a quote for a hub bearing, (Timken parts and labor $580) you declined the work...that's completely your prerogative. 2nd, You dropped off complaining of rear brake noise. Our initial test drive confirmed the brake noise back there and we didn't hear the severity of the front noise then, until we fixed the rear brakes and test drove again. But that point is mute because we had already quoted you the front wheel bearing repair. these problems are progressive. The fact that the front bearing worsened to the point of "must repair now status" does not make this my fault, or me a liar. I do regret that we didn't hear that front noise louder initially, so that we may have pressed the issue harder. But we didn't lie. BTW, we too gave you a lower cost (and lower quality) option...but we choose quality first! And lastly the parking brake. You said "the pedal is way easier to push" after our repair. I came out to your truck and showed you that your parking brake was working perfectly. You agreed! So please elaborate on what you mean by "acting up". And bring them back if you think there is an issue and we will take care of it ASAP.  

Jason S. on 03/15/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Oil change"
I've been getting my oil changed here for awhile however I won't be back. This last oil change took over an hour and I had an appointment . I find an hour for on oil change to be ridiculous . I'll be going somewhere else from now on
Vehicle: Toyota Camry
Service Date: 03/14/2017
Review Created: 03/15/2017 06:53 AM
Phillip L. on 07/25/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"When I checked on line the price of the part replaced, it was $114.20 and I was charged $268.07 for the part at Rusty's Garage. What a markup."
Everything was good except the mark up on the part replaced was considerable. The markup was over 100% compared to same part on Amazon.
Vehicle: Mercury Mountaineer
Service Date: 07/23/2016
Review Created: 07/25/2016 04:19 AM
Pat D. at Rusty's Garage responded on 07/25/2016

Hey Phillip, you never mentioned you wanted a cheaper fix when you approved our quote. The price we quoted was for a factory part purchased from a Ford distributor. We don't shop Amazon for cheap parts that take a long time to get that we can't warranty. So with our higher priced part you're guaranteed 3 things. 1st the right part (if we wait on the Amazon part for 2 days and it's wrong...then what?) and 2nd, quicker repair (you said you needed the car by 1:00) then 3rd, a two year warranty  that we can't do with Amazon. However we are perfectly willing to do cheaper, riskier, no warranty work...but that's not what we recommend. 

Aivars K. on 10/23/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Hmmmmm"
Well, had to bring my truck back because the work was not done right the first time. Very fair, only paid for an additional part and not the labor. This was to repair a manual transmission. It seems that the work was done right, but I'm reserving judgement, that's why only 3 stars. I do like the people there and they communicated well. So right now I don't know if I recommend them at this time. Debating whether or not this is the mulligan I give them because I've been pleased in the past, but din not require major work.
Vehicle: Ford Pickup
Service Date: 10/09/2015
Review Created: 10/23/2015 04:11 PM
Pat D. at Rusty's Garage responded on 10/23/2015

Aivars
I'm sorry we made a mistake while repairing your transmission. There was no indication after repair that anything was wrong, it drove great. We didn't try to duck or dodge responsibility, we owned up and certainly tried our best to correct our error when the truck came back. We will stand behind our repairs and never leave you "hanging out to dry". My hope is to  regain your trust somehow, until then, please accept our apologies. 

Pat DePugh
Rusty's Garage

Ken S. on 01/16/2018
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"60 K Work Quick and Courteous"
Routine service work was done in time forecast and free loaner car was clean and ready, which made it possible to keep other appointments and keep the day productive. Thanks for all the great service!
Ken Schroeder
Vehicle: Honda Accord Coupe
Service Date: 01/12/2018
Review Created: 01/16/2018 06:24 AM
Pat D. on 01/08/2018
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"Great People"
No matter how busy these guys are they always seem to have time for me. Thanks for making me feel welcome during what looked like a pretty hectic day.
Vehicle: Chevrolet Caprice Police Patrol Vehicle
Service Date: 01/08/2018
Review Created: 01/08/2018 09:09 PM
Gary C. on 01/06/2018
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"engine replacement"
Personnal friendly and honest service
Vehicle: BMW 3 Series
Service Date: 01/04/2018
Review Created: 01/06/2018 01:15 PM
Samuel W. on 01/03/2018
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"Window Repair"
Rusty’s Garage, was able to fit me in on short notice. There were no hard sales tactics employed. Unlike many places, they didn’t try to sell me services I didn’t need. It was a very pleasant experience and my window was fixed. I would recommend this business.
Vehicle: Nissan Titan
Service Date: 01/02/2018
Review Created: 01/03/2018 06:50 AM
Jeff F. on 12/27/2017
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"Excellent service"
Rusty’s is the garage you can trust. Excellent service, great people and fair pricing!
Vehicle: GMC Sierra 1500
Service Date: 12/27/2017
Review Created: 12/27/2017 08:58 PM
Brandon V. on 12/27/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Nice local garage. "
I have taken a few vehicles to this garage for a year or so now. The last visit with my Chrysler 200 did not take long. It was for an oil change and tire rotation. What really frustrates me is when you take your vehicle in for a rotation and the air pressure isn't even looked at. All my tires were low and needed air so I assumed that would be taken care of. Also there was a check engine light on the car when I left. I cleared that myself and also handled the air pressure myself after my visit. I like the guys that work here but I expect more service than what was received. I'm considering going to the dealership and just paying a little extra to ensure my vehicle is taken care of.
Vehicle: Chrysler 200
Service Date: 12/26/2017
Review Created: 12/27/2017 05:28 AM
Pat D. at Rusty's Garage responded on 12/27/2017

Brandon
I'm so sorry about you bad experience at our shop yesterday. I will make no excuses, and only add my frustration to yours. I do not want this to ever happen again. I thought we had procedures in place to make sure we don't allow issues like yous slip through the cracks. Obviously we still have work to do in that area. I will make the necessary corrections here and while we may have lost you as a customer, at least we will not drop the ball again like we did with you. As you know from your previous visits and from other reviews this is not our SOP. Again, I'm sorry.

Athena S. on 12/15/2017
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"Excellent service at a great price!"
The expert mechanics at Rusty's quickly diagnosed and repaired the problems with my sons 1999 4-runner.
We highly recommend Rustys!!
Vehicle: Toyota 4Runner
Service Date: 12/15/2017
Review Created: 12/15/2017 08:09 PM
Kris P. on 12/07/2017
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"Great Service!"
The team at Rusty's Garage is great! I needed to have some things looked at on my vehicle. I stopped in and they quickly got it in for an evaluation. The mechanic provided detailed information on what was wrong and what needed to be done to fix it. I was able to schedule the repairs for the next day and given of a loaner car so I would not be inconvenienced with dropping it off and picking it up. The repairs were also reasonably priced. They went out of their way to fix a very expensive part instead of charging me to replace it. Thanks guys!!!
Vehicle: Lexus ES 350
Service Date: 12/06/2017
Review Created: 12/07/2017 05:40 AM
David H. on 12/02/2017
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"Always Professional"
Not only does the owner leave you feeling that you are getting the best service possible, all of the mechanics and service writer leave you with the same impression! This shop has become the only place that I trust to handle my major automotive needs.
Vehicle: Lincoln Town Car
Service Date: 11/30/2017
Review Created: 12/02/2017 04:07 AM
Randal H. on 12/02/2017
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"Great Service"
I called on a Friday morning to see if they could do an oil change. I was told I could come in whenever I wanted and drove over to Rusty's Garage arriving about 30 minutes later. When I arrived I could tell they had a lot of work ahead of me and expected to wait for more than an hour. To my surprise they had the work completed in less than 30 minutes. I was pleasantly surprised and happy to be on my way before lunch. Thanks to Ryan to took the time to get my car in the shop and handle what was a very busy day for Rusty's Garage.
Vehicle: Toyota Prius
Service Date: 12/01/2017
Review Created: 12/02/2017 03:33 AM
Derek T. on 11/29/2017
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"Great experience!"
They do what they say they will do in the time specified at the quoted price - they don’t try to sell things you don’t need. Great group of people here!
Vehicle: Ford Super Duty F-250 SRW
Service Date: 11/27/2017
Review Created: 11/29/2017 03:20 PM
Buddy S. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service! Clean place!"
Service awesome! Prompt and courteous,
Vehicle: Chevrolet Tahoe
Service Date: 11/28/2017
Review Created: 11/29/2017 06:10 AM
Vanessa E. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, exact service. "
I got exactly what I needed during my lunch break. They did my inspection, changed my oil, and fixed a rattling sound under the hood, all while I went to lunch with a friend. Thank you, guys!
Vehicle: Nissan Altima
Service Date: 11/17/2017
Review Created: 11/27/2017 10:29 AM
Tom B. on 11/25/2017
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"Wheel alinement and tune up "
Great group of guys took my vintage Firebird and had it ready for pick up the next day. Polite and explained everything that was done in detail.
Vehicle: Pontiac Firebird
Service Date: 11/21/2017
Review Created: 11/25/2017 10:39 AM
Alex S. on 11/24/2017
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"Excellent service "
Professional and great service
Vehicle: Mercedes-Benz S550
Service Date: 11/21/2017
Review Created: 11/24/2017 02:06 PM
Sarah L. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service "
Fast service
Vehicle: Subaru Outback
Service Date: 11/09/2017
Review Created: 11/11/2017 03:35 PM
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