Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

388 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


NC
Nicole C.
Conroe, TX
Volkswagen GTI
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/26/2018
Too Expensive
I went to Rusty’s Garage for the first time to give the air conditioner in my 2013 VW a boost. The recharge used $14.39 worth of Freon, and Rusty’s charged me $304.07 in labor charges, plus shop and hazardous materials fees for a grand total of $337.59.
When I learned that other mechanics in the area charge well over half for the same service, I called Rusty’s and was told that’s what they charge for labor and that there was no mistake.
The employees are polite, the shop dog is cute, but those labor charges are way too high, and I won’t take my car to Rusty’s Garage again.
Pat D. from Rusty's Garage responded on 06/09/2018

Nicole
thank you for taking the time to voice your concern...it’s really the only way we can improve on areas that need it. First of all I’m sorry for any bad taste we left in your mouth about Rusty’s Garage.  In this instance this is poor communication on our part and 100% our fault. And my technician thought he had two separate items to address and the additional $140 was for diagnosis of two items and then the $160 was for the air-conditioning service. That was not conveyed to you properly, if at all.  So please know we are as unhappy with the customer being surprised by price as the customer is. We are happy to refund any portion of this ticket that was not conveyed to you upfront. Again please except our apologies and know that we wish to make every customer very happy with our service. 

Sincerely 

Pat DePugh
Rusty’s Garage
832-495-8270


LM
Larry M.
Spring, TX
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/30/2018
Same problem as before
I believe these guys are honest, but after spending $747.00 today, I have the exact problem I had when I drove my truck in to their shop. They suggested other options to try to determine the cause of my oil pressure problem, but just couldn’t see throwing more money into something that could have cost hundreds more.
Pat D. from Rusty's Garage responded on 01/31/2018

Larry
I am sorry that your truck needs more work than you were willing to do, but to be fair, you DON'T have the same problem you came in with. Your vehicle (with more than 200,000 miles on it) had several issues and multiple engine trouble codes when it came in. As well as an extremely dirty intake and a fouled throttle body, due to lack of maintenance. So the $700 you spent included those issues mentioned above along with diagnosis and us addressing the oil pressure problem. We discussed this with you and you approved all of these things. We would have loved to have resolved the oil  issue as well, fortunately that issue needs further work. 


SF
Shirl F.
Chevrolet Silverado
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2017
Dishonest about problem
Where do I start?!?! They lied about parts that needed replaced. They claimed my ball joint was bad and that it burned up my wheel speed sensor. I told this to a mechanic friend of mine who said that is complete BS and that the ball joint wouldn't do that. He sent me to another place who found the issue quicker, showed me pictures as to why Rusty's was full of it, and replaced the part quicker. Oh.... they fixed the actual problem for $300 less than Rusty's.

I'm now wondering if Rusty's even replaced the parts they claimed they did and whether they even needed replaced.

And to top it all off, my truck broke down this morning and it was the wheel barring, not the entire "ball joint hub & wheel speed sensor". My guess is they would have replaced the wrong parts, or only the actual barring and still charged me the full assembly price.

2nd top it all off, they worked on my rear brakes and now the parking break is acting up.
Pat D. from Rusty's Garage responded on 05/08/2017

OK, Let's take this one item at a time. 1st, we don't lie. And I also agree with your mechanic friend about ball joints, they probably won't cause a speed sensor to "burn up". But we never said anything about your ball joints. We told you that your hub bearing is bad, noisy and in need of replacement. We also said that the bearing, not the ball joint, could burn up the wheel speed sensor (a part of the hub). I gave you a quote for a hub bearing, (Timken parts and labor $580) you declined the work...that's completely your prerogative. 2nd, You dropped off complaining of rear brake noise. Our initial test drive confirmed the brake noise back there and we didn't hear the severity of the front noise then, until we fixed the rear brakes and test drove again. But that point is mute because we had already quoted you the front wheel bearing repair. these problems are progressive. The fact that the front bearing worsened to the point of "must repair now status" does not make this my fault, or me a liar. I do regret that we didn't hear that front noise louder initially, so that we may have pressed the issue harder. But we didn't lie. BTW, we too gave you a lower cost (and lower quality) option...but we choose quality first! And lastly the parking brake. You said "the pedal is way easier to push" after our repair. I came out to your truck and showed you that your parking brake was working perfectly. You agreed! So please elaborate on what you mean by "acting up". And bring them back if you think there is an issue and we will take care of it ASAP.  


JS
Jason S.
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2017
Oil change
I've been getting my oil changed here for awhile however I won't be back. This last oil change took over an hour and I had an appointment . I find an hour for on oil change to be ridiculous . I'll be going somewhere else from now on

PL
Phillip L.
Spring, TX
Mercury Mountaineer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2016
When I checked on line the price of the part replaced, it was $114.20 and I was charged $268.07 for the part at Rusty's Garage. What a markup.
Everything was good except the mark up on the part replaced was considerable. The markup was over 100% compared to same part on Amazon.
Pat D. from Rusty's Garage responded on 07/25/2016

Hey Phillip, you never mentioned you wanted a cheaper fix when you approved our quote. The price we quoted was for a factory part purchased from a Ford distributor. We don't shop Amazon for cheap parts that take a long time to get that we can't warranty. So with our higher priced part you're guaranteed 3 things. 1st the right part (if we wait on the Amazon part for 2 days and it's wrong...then what?) and 2nd, quicker repair (you said you needed the car by 1:00) then 3rd, a two year warranty  that we can't do with Amazon. However we are perfectly willing to do cheaper, riskier, no warranty work...but that's not what we recommend. 


AK
Aivars K.
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/23/2015
Hmmmmm
Well, had to bring my truck back because the work was not done right the first time. Very fair, only paid for an additional part and not the labor. This was to repair a manual transmission. It seems that the work was done right, but I'm reserving judgement, that's why only 3 stars. I do like the people there and they communicated well. So right now I don't know if I recommend them at this time. Debating whether or not this is the mulligan I give them because I've been pleased in the past, but din not require major work.
Pat D. from Rusty's Garage responded on 10/23/2015

Aivars
I'm sorry we made a mistake while repairing your transmission. There was no indication after repair that anything was wrong, it drove great. We didn't try to duck or dodge responsibility, we owned up and certainly tried our best to correct our error when the truck came back. We will stand behind our repairs and never leave you "hanging out to dry". My hope is to  regain your trust somehow, until then, please accept our apologies. 

Pat DePugh
Rusty's Garage


SL
Sarah L.
Spring, TX
Mitsubishi Outlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2018
car check
Good attitude makes a big difference.

JR
Joel R.
Spring, TX
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Pleasant Experience
Great communication for items to be done. Everything was done in a timely manner and all went well. Very pleased.

AE
Amy E.
Spring, TX
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Fixed my car fast!
My car’s air conditioning was not working properly, so I called and made an appointment to bring it in to Rusty’s garage. The team there worked with me and my schedule and let me drop my car off the night before. I had no idea how long it would take, but around lunchtime that day, I had a text telling me what was wrong, and win my approval to do the repairs, my car was done that afternoon! I am now driving around with nice cold air!

Rusty’s Garage always does a great job. They are so friendly and I trust them with my car repairs!

MT
Memaw T.
Conroe, TX
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
dependable and honest
but my change oil light keeps coming on and low washer fluid

Verified Customer
Spring, TX
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Excellent customer service
Clean shop, good data tracking on cars, and friendly front desk staff all at reasonable prices. What more could you ask for?

JG
James G.
Spring, TX
FIAT 500X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Great service and great people
I'd previously taken my Rav4 and the service was great. Now that I have my Fiat, I took it in for an oil chance and these guys were great! Really nice people who are very professional, but not too formal, which is just fantastic! Special thanks to Mark, Dillon and Pat (and Rocky-WOOF!), and don't worry, I'll bring a playlist next time! Haha! Thanks you guys!

BK
Bob K.
Spring, TX
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
New Tires for Lexus RX 350
Customer focus is a complete team effort to take care of our car repair or replacement needs. Totally professional in all areas of car maintenance. Always on time with their estimate of when the repairs will be completed and always a friendly atmosphere ready to help.

NH
Nicholas H.
Magnolia, TX
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Quick, Affordable, Friendly
Rustys is a great place to take your car for maintenance or any other issues with your car. I’ve been using them for a couple years, and I’m very satisfied with their work. Only minor issue I have is sometimes the car interior is dirty after they work on it but that’s not a big deal.

JH
Jennifer H.
Spring, TX
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Service
Rusty's provides great service and always let's me know what is going on.

CY
Clay Y.
Spring, TX
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
Prompt and courteous
Did a great job as always . Been using them for 15 years

SA
Sam A.
Spring, TX
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
A+ Customer Service
Rusty's Garage Scores an A+ for customer service, speedy repairs and quality workmanship, most of all I feel comfortable dealing with the Guys at Rusty's Garage.


'Rusty's Garage in definitely up to contemporary professional standards. A+

RB
Robert B.
Spring, TX
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018
We trust you to do a good job and so far you have.
We road tested the car after you aligned it, and now it rides like new again. You also pointed out maintenance that will need to be done in the future, thanks for the good job.

AS
Athena S.
Spring, TX
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Great service!
Rusty provides fabulous service at a great price!!
We take all 3 cars here!

DC
Dexter C.
Spring, TX
Acura 3.2CL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
warranty work
the dreaded 'check engine' light in my wife's acura and rusty's determined it was a bad sensor they had replaced previously and replaced it at no charge. a timely fix and the price was right !

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