I'm so sorry about you bad experience at our shop yesterday. I will make no excuses, and only add my frustration to yours. I do not want this to ever happen again. I thought we had procedures in place to make sure we don't allow issues like yous slip through the cracks. Obviously we still have work to do in that area. I will make the necessary corrections here and while we may have lost you as a customer, at least we will not drop the ball again like we did with you. As you know from your previous visits and from other reviews this is not our SOP. Again, I'm sorry.