Ray's Automotive Specialist

Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

92 Reviews

95% Would Recommend
Latest Review 8 months ago

Reviews


EK
Elaine K.
Waco, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/18/2017
Horrible!!
I finally had everything fixed my insurance paid him to fix a year ago. My mechanic was appalled. I spent as much as my insurance paid HIM to fix. And he gave me a huge discount(the new mechanic) I have been refixing this car for over a year. DO NOT USE HIM! and hes my neighbor.. you would think he would fix it right .. both bumpers he replaced were about to fall off ( not attached properly) the frame had to be fixed again.. wow just wow. The actual date of service is,approximate.. he ALSO had a poor rating from me with the BBB Because of his poor service..

TM
Terri M.
Waco, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2016
Don't go here.
He is not truthful. Nor is he vey good at fixing cars.

RE
Ralph/eva E.
Waco, TX
GMC Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2016 Category: Service
Ralph said he is very dissatisfied with the service he received from this business. He was not called before the work was completed and his bill was much higher than he expected. His vehicle is still not running well.
This review was collected via phone interview by Customer Research Inc.

SM
Steven M.
Waco, TX
Chevrolet Tahoe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2015 Category: Service
Steven said this business stole his money and did not do the work he asked. They did nothing on his vehicle. He would not recommend them due to reasons previously stated.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 08/14/2015

Ray's Automotive Specialist,would like to further speak with you on a one on one basis to determine what was the issue on the repairs of your vehicle, a courtesy call will take place with the owner and client so we can better serve you and take care of all your mechanical needs , we truely appologize for any inconvenience that might have taken place, we thank you for your response!  


SJ
Sharon J.
Waco, TX
Chrysler PT Cruiser
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2015 Category: Service
Sharon said the owner of this business was never there. When she finally met with him, he did not help her. He helped another customer and spoke about a vehicle that was not even at that business. When she finally spoke with him, he was being smart with her. She would not recommend this business for the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 06/02/2015

Ray's Automotive Specialist would like to appologize for any inconvience to your visit at Rays and would like to win your business back,as mention to you before we only take repairs by scheduled appointments and you were an hour an ahalf late,so we tried to fit you in to get you taken care of,we would like to send you a gift card to show you our sympathy and would love for you to be a returned customer!


AP
Anthony P.
Waco, TX
Ford Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2016 Category: Service
Anthony said the business does pretty good work but he is not happy with the time that it takes to get his vehicle serviced. He said it took 2 months to get his vehicle back the first time he took it to the business and then most recently, it took a week.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 02/23/2016

Mr. Puente,
Thank you for trusting us with your automotive needs. We apologize for delays, but certain circumstances, at times, prevent us from rushing work. We want to ensure that when you get your car back, it's right. Thank you again.

Rob

Ray's Automotive Specialist


NK
Natalie K.
Waco, TX
Mercury Grand Marquis
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2016 Category: Service
Natalie said the business was good and she liked them but they charged too much. They have the best location.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 02/23/2016

Ms. Keen,
We are so very grateful you chose us for your automotive needs. We look forward to assisting in the future.

Rob

Ray's Automotive Specialist


MM
mathiew m.
Waco, TX
Honda Element
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2016
Honest, competent, friendly
Ray knows his stuff

MM
mathiew m.
Waco, TX
Honda Element
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2016
Honest, knowledgable.
Neighborhood garage that has the know-how of a dealership shop.

CO
Corey O.
Waco, TX
Dodge Charger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2016 Category: Service
Corey said Ray is a good guy and he likes him. It is hard to find an honest person these days and he feels like this business is honest.. He has taken a liking to him and that is why he continues to return.
This review was collected via phone interview by Customer Research Inc.

AK
Anissa K.
Waco, TX
Nissan Sentra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2016 Category: Service
Spoke with Shaquanda. She said this business gave her a good deal on her vehicle. She would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

RF
Roy F.
Waco, TX
Ford Expedition
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2016 Category: Service
Roy said this business did service on his air conditioning and his vehicle was finished.
This review was collected via phone interview by Customer Research Inc.

KE
Kirby E.
Mc Gregor, TX
Nissan Frontier
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2016 Category: Service
Kirby said he received good service.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 02/23/2016

Mr. Ekwall,
Thank you for placing your trust in us during your time of need. It means the world to us that, of all the shops in town, you chose us. We look forward to assisting you again in the future.

Rob

Ray's Automotive Specialist


MJ
Mike J.
Waco, TX
Mazda Protege
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2015 Category: Service
Mike said the business got his vehicle fixed cheaper than the original quote.
This review was collected via phone interview by Customer Research Inc.

LR
Lupe R.
Waco, TX
Lincoln Town Car
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2015 Category: Service
Lupe said the business finished early and the price was fair.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 07/09/2015

Ray's Automotive Specialist would like to thank you for your business and for being so pateint with us on your repairs,Just remember how you take care of your vehicle is how your vehicle will take care of you!Thanks again! Ray


EM
Eric M.
Waco, TX
Dodge Magnum
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2015 Category: Service
Eric said this business provides good service.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 07/09/2015

Ray's Automotive Specialist for letting be your one stop shop! just as a reminder we now offer state inspections to the public, so when your inspection is due give us a call, well be happy to assist you and answer any questions you might have! thanks again


AH
Anton H.
Waco, TX
Cadillac DeVille
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2015 Category: Service
Anton said that this business works with him and the work they did was good.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 06/02/2015

Ray's Automotive Specialist would like to thank you for giving us an opprotunity to help you with your automobile needs,we thank you for your business and hope to see you soon!


DH
Dora H.
Waco, TX
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Dora said the business is friendly and informative. The service is always good.
This review was collected via phone interview by Customer Research Inc.

DD
Denise D.
Waco, TX
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Denise said the service at this business is wonderful and he is a great guy. She could not have found a better mechanic in her life. She would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

CS
Clay S.
Waco, TX
GMC Sierra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Clay said his experience with this business was really good because they were honest with him.
This review was collected via phone interview by Customer Research Inc.