Ray's Automotive Specialist


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

92 Reviews

95% Would Recommend
Latest Review 3 months ago

Elaine K. on 10/18/2017
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"Horrible!!"
I finally had everything fixed my insurance paid him to fix a year ago. My mechanic was appalled. I spent as much as my insurance paid HIM to fix. And he gave me a huge discount(the new mechanic) I have been refixing this car for over a year. DO NOT USE HIM! and hes my neighbor.. you would think he would fix it right .. both bumpers he replaced were about to fall off ( not attached properly) the frame had to be fixed again.. wow just wow. The actual date of service is,approximate.. he ALSO had a poor rating from me with the BBB Because of his poor service..
Review Created: 10/18/2017 09:04 PM
Terri M. on 05/28/2016
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"Don't go here. "
He is not truthful. Nor is he vey good at fixing cars.
Service Date: 04/04/2016
Review Created: 05/28/2016 07:52 AM
Ralph/eva E. on 03/21/2016
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Ralph said he is very dissatisfied with the service he received from this business. He was not called before the work was completed and his bill was much higher than he expected. His vehicle is still not running well.
Vehicle: GMC Pickup
Category: Service
Service Date: 03/16/2016
Review Created: 03/21/2016
This review was collected via phone interview by Customer Research Inc.
Steven M. on 07/27/2015
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Steven said this business stole his money and did not do the work he asked. They did nothing on his vehicle. He would not recommend them due to reasons previously stated.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 07/01/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
Ray A. at Ray's Automotive Specialist responded on 08/14/2015

Ray's Automotive Specialist,would like to further speak with you on a one on one basis to determine what was the issue on the repairs of your vehicle, a courtesy call will take place with the owner and client so we can better serve you and take care of all your mechanical needs , we truely appologize for any inconvenience that might have taken place, we thank you for your response!  

Sharon J. on 05/28/2015
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Sharon said the owner of this business was never there. When she finally met with him, he did not help her. He helped another customer and spoke about a vehicle that was not even at that business. When she finally spoke with him, he was being smart with her. She would not recommend this business for the reasons already mentioned.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 05/04/2015
Review Created: 05/28/2015
This review was collected via phone interview by Customer Research Inc.
Ray A. at Ray's Automotive Specialist responded on 06/02/2015

Ray's Automotive Specialist would like to appologize for any inconvience to your visit at Rays and would like to win your business back,as mention to you before we only take repairs by scheduled appointments and you were an hour an ahalf late,so we tried to fit you in to get you taken care of,we would like to send you a gift card to show you our sympathy and would love for you to be a returned customer!

Anthony P. on 01/18/2016
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Anthony said the business does pretty good work but he is not happy with the time that it takes to get his vehicle serviced. He said it took 2 months to get his vehicle back the first time he took it to the business and then most recently, it took a week.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/31/2015
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.
Ray A. at Ray's Automotive Specialist responded on 02/23/2016

Mr. Puente,
Thank you for trusting us with your automotive needs. We apologize for delays, but certain circumstances, at times, prevent us from rushing work. We want to ensure that when you get your car back, it's right. Thank you again.

Rob

Ray's Automotive Specialist

Natalie K. on 01/14/2016
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Natalie said the business was good and she liked them but they charged too much. They have the best location.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 12/15/2015
Review Created: 01/14/2016
This review was collected via phone interview by Customer Research Inc.
Ray A. at Ray's Automotive Specialist responded on 02/23/2016

Ms. Keen,
We are so very grateful you chose us for your automotive needs. We look forward to assisting in the future.

Rob

Ray's Automotive Specialist

mathiew m. on 06/23/2016
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"Honest, competent, friendly"
Ray knows his stuff
Vehicle: Honda Element
Service Date: 06/17/2016
Review Created: 06/23/2016 09:03 PM
mathiew m. on 05/23/2016
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"Honest, knowledgable."
Neighborhood garage that has the know-how of a dealership shop.
Vehicle: Honda Element
Service Date: 05/23/2016
Review Created: 05/23/2016 09:47 PM
Corey O. on 05/18/2016
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Corey said Ray is a good guy and he likes him. It is hard to find an honest person these days and he feels like this business is honest.. He has taken a liking to him and that is why he continues to return.
Vehicle: Dodge Charger
Category: Service
Service Date: 05/10/2016
Review Created: 05/18/2016
This review was collected via phone interview by Customer Research Inc.
Anissa K. on 03/02/2016
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Spoke with Shaquanda. She said this business gave her a good deal on her vehicle. She would recommend them for service.
Vehicle: Nissan Sentra
Category: Service
Service Date: 02/29/2016
Review Created: 03/02/2016
This review was collected via phone interview by Customer Research Inc.
Roy F. on 02/25/2016
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Roy said this business did service on his air conditioning and his vehicle was finished.
Vehicle: Ford Expedition
Category: Service
Service Date: 02/22/2016
Review Created: 02/25/2016
This review was collected via phone interview by Customer Research Inc.
Kirby E. on 02/19/2016
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Kirby said he received good service.
Vehicle: Nissan Frontier
Category: Service
Service Date: 02/01/2016
Review Created: 02/19/2016
This review was collected via phone interview by Customer Research Inc.
Ray A. at Ray's Automotive Specialist responded on 02/23/2016

Mr. Ekwall,
Thank you for placing your trust in us during your time of need. It means the world to us that, of all the shops in town, you chose us. We look forward to assisting you again in the future.

Rob

Ray's Automotive Specialist

Mike J. on 09/30/2015
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Mike said the business got his vehicle fixed cheaper than the original quote.
Vehicle: Mazda Protege
Category: Service
Service Date: 09/03/2015
Review Created: 09/30/2015
This review was collected via phone interview by Customer Research Inc.
Lupe R. on 06/29/2015
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Lupe said the business finished early and the price was fair.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 06/26/2015
Review Created: 06/29/2015
This review was collected via phone interview by Customer Research Inc.
Ray A. at Ray's Automotive Specialist responded on 07/09/2015

Ray's Automotive Specialist would like to thank you for your business and for being so pateint with us on your repairs,Just remember how you take care of your vehicle is how your vehicle will take care of you!Thanks again! Ray

Eric M. on 06/29/2015
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Eric said this business provides good service.
Vehicle: Dodge Magnum
Category: Service
Service Date: 06/26/2015
Review Created: 06/29/2015
This review was collected via phone interview by Customer Research Inc.
Ray A. at Ray's Automotive Specialist responded on 07/09/2015

Ray's Automotive Specialist for letting be your one stop shop! just as a reminder we now offer state inspections to the public, so when your inspection is due give us a call, well be happy to assist you and answer any questions you might have! thanks again

Anton H. on 05/26/2015
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Anton said that this business works with him and the work they did was good.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 05/21/2015
Review Created: 05/26/2015
This review was collected via phone interview by Customer Research Inc.
Ray A. at Ray's Automotive Specialist responded on 06/02/2015

Ray's Automotive Specialist would like to thank you for giving us an opprotunity to help you with your automobile needs,we thank you for your business and hope to see you soon!

Dora H. on 06/27/2016
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Dora said the business is friendly and informative. The service is always good.
Vehicle: Honda Accord
Category: Service
Service Date: 06/22/2016
Review Created: 06/27/2016
This review was collected via phone interview by Customer Research Inc.
Denise D. on 06/25/2016
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Denise said the service at this business is wonderful and he is a great guy. She could not have found a better mechanic in her life. She would recommend them for service.
Vehicle: Ford Taurus
Category: Service
Service Date: 06/13/2016
Review Created: 06/25/2016
This review was collected via phone interview by Customer Research Inc.
Clay S. on 06/25/2016
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Clay said his experience with this business was really good because they were honest with him.
Vehicle: GMC Sierra
Category: Service
Service Date: 06/02/2016
Review Created: 06/25/2016
This review was collected via phone interview by Customer Research Inc.
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