Ray's Automotive Specialist

Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

92 Reviews

95% Would Recommend
Latest Review about 1 year ago

Reviews


EK
Elaine K.
Waco, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/18/2017
Horrible!!
I finally had everything fixed my insurance paid him to fix a year ago. My mechanic was appalled. I spent as much as my insurance paid HIM to fix. And he gave me a huge discount(the new mechanic) I have been refixing this car for over a year. DO NOT USE HIM! and hes my neighbor.. you would think he would fix it right .. both bumpers he replaced were about to fall off ( not attached properly) the frame had to be fixed again.. wow just wow. The actual date of service is,approximate.. he ALSO had a poor rating from me with the BBB Because of his poor service..

TM
Terri M.
Waco, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2016
Don't go here.
He is not truthful. Nor is he vey good at fixing cars.

RE
Ralph/eva E.
Waco, TX
GMC Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2016 Category: Service
Ralph said he is very dissatisfied with the service he received from this business. He was not called before the work was completed and his bill was much higher than he expected. His vehicle is still not running well.
This review was collected via phone interview by Customer Research Inc.

SM
Steven M.
Waco, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2015 Category: Service
Steven said this business stole his money and did not do the work he asked. They did nothing on his vehicle. He would not recommend them due to reasons previously stated.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 08/14/2015

Ray's Automotive Specialist,would like to further speak with you on a one on one basis to determine what was the issue on the repairs of your vehicle, a courtesy call will take place with the owner and client so we can better serve you and take care of all your mechanical needs , we truely appologize for any inconvenience that might have taken place, we thank you for your response!  


SJ
Sharon J.
Waco, TX
Chrysler PT Cruiser
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2015 Category: Service
Sharon said the owner of this business was never there. When she finally met with him, he did not help her. He helped another customer and spoke about a vehicle that was not even at that business. When she finally spoke with him, he was being smart with her. She would not recommend this business for the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.
Ray A. from Ray's Automotive Specialist responded on 06/02/2015

Ray's Automotive Specialist would like to appologize for any inconvience to your visit at Rays and would like to win your business back,as mention to you before we only take repairs by scheduled appointments and you were an hour an ahalf late,so we tried to fit you in to get you taken care of,we would like to send you a gift card to show you our sympathy and would love for you to be a returned customer!


DH
Dora H.
Waco, TX
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Dora said the business is friendly and informative. The service is always good.
This review was collected via phone interview by Customer Research Inc.

DD
Denise D.
Waco, TX
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Denise said the service at this business is wonderful and he is a great guy. She could not have found a better mechanic in her life. She would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

CS
Clay S.
Waco, TX
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Clay said his experience with this business was really good because they were honest with him.
This review was collected via phone interview by Customer Research Inc.

MM
mathiew m.
Waco, TX
Honda Element
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2016
Honest, competent, friendly
Ray knows his stuff

JD
John D.
Waco, TX
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2016 Category: Service
John said this business was prompt and the price was really decent. He stated he felt comfortable, they were down home people.
This review was collected via phone interview by Customer Research Inc.

MW
Marcus W.
Waco, TX
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2016 Category: Service
Marcus said this business was professional, quick and reasonable. He is very impressed by the how precise the service was. He will return when needed.
This review was collected via phone interview by Customer Research Inc.

PF
Paul F.
Waco, TX
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2016 Category: Service
Paul said he was totally satisfied with the service from the business.
This review was collected via phone interview by Customer Research Inc.

LH
Lee H.
Troy, TX
Volvo 850
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2016 Category: Service
Lee said the business is courteous, prompt and professional.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Franklin, TX
RAM Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Service
Robert said everything's fine for now and they've done a good job.
This review was collected via phone interview by Customer Research Inc.

MM
mathiew m.
Waco, TX
Honda Element
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2016
Honest, knowledgable.
Neighborhood garage that has the know-how of a dealership shop.

RC
Ricardo C.
Waco, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2016 Category: Service
Ricardo said he had no issues with the service at this business. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

HH
Herlinda H.
Waco, TX
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2016 Category: Service
Herlinda said they do a good job.
This review was collected via phone interview by Customer Research Inc.

CO
Corey O.
Waco, TX
Dodge Charger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2016 Category: Service
Corey said Ray is a good guy and he likes him. It is hard to find an honest person these days and he feels like this business is honest.. He has taken a liking to him and that is why he continues to return.
This review was collected via phone interview by Customer Research Inc.

LO
Lupe O.
Waco, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2016 Category: Service
Lupe said this business was really good, she found them to be very nice, helpful, and able to explain everything.
This review was collected via phone interview by Customer Research Inc.

BC
Brittany C.
Waco, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2016 Category: Service
Brittany said the business provided good service.
This review was collected via phone interview by Customer Research Inc.