99% Would Recommend
Latest Review 2 days ago
Matt M. on 05/26/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Matt said he likes the mechanic but the lady in the front, who schedules him in, always talks down to him like he's a child. He said he won't return.
Vehicle: Chevrolet Caprice
Category: Service
Service Date: 04/26/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Eddy M. on 06/02/2017
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Eddy said their customer service is very good but they should be more thorough when it comes to detail work. His vehicle has some debris on the interior. They need to do a better job vacuuming.
Vehicle: BMW X3
Category: Service
Service Date: 05/26/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Charles W. on 07/15/2016
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"I was warmly greeted,; Elisabeth at the front desk was great at ferreting out what repairs you need; timely repairs; organized. "
My next repair will tell me more about how well versed the ASE certified Mechanics are in repairing/resolving my issue.
Vehicle: Toyota Camry
Service Date: 07/11/2016
Review Created: 07/15/2016 12:51 PM
Mitch S. on 03/14/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not Traywicks garage anymore"
Original owner Mr. Traywick is no longer the owner . This shop is only capable of minor routine maintenance . Basically oil , tires, alignments, not even open on weekends so makes it difficult to schedule a day off if you need an oil change or a new tire . Shops clean people are nice just not my type of shop . I need a shop that is able to do more than the routine stuff .
Vehicle: Chrysler PT Cruiser
Service Date: 02/15/2016
Review Created: 03/14/2016 04:23 AM
John Ocampo & E. at Traywicks Garage responded on 03/15/2016

Mr. Traywick has not been owner since 2001. It was annouced in the local paper and it is old news. We perform complete auto repair and go as far as to install new engines and tranmissions. I remember you are a backyard mechanic that needed Traywick to find the real problem with your vehicle and alingn it. You got upset because you were incapable of installing a tie rod end and asked if we could do it. And I told you we do not take parts from the outside in. We are a reputable shop that is fully insured and certified. We are closed on weekends and still have a great following Thank God!  We enjoy our families and are very active with our church on weekends. 

Andres G. on 02/25/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Actitud de Elizabeth"
Con todo respeto, no se si leen esto, pero la ultima vez que estuve la atención del Papá de Elizabeth como siempre excelente, Muchas gracias, Pero en el caso de Elizabeth me pareció muy grosera, mal genio y muy mala clase, simplemente hice un comentario y casi me pega... no soy el primero que lo dice, sinceramente no provoca volver... muchas gracias en todo caso.
Vehicle: Hyundai Santa Fe
Service Date: 02/23/2016
Review Created: 02/25/2016 08:55 AM
John Ocampo & E. at Traywicks Garage responded on 03/15/2016

Usted defamo mi caracter y entro diciendo que yo le dije que la aliniasion hiba incluida. Detras de mi cuando usted me llamo a mi cellular personal estaba mi papi y otro empleado y me olleron decir balanceo incluido. Le di el precio y a la hora de pagar pregunto que porque tan caro? Que descarado es usted. Simplemente las personas como usted ponen de mal genio a cualquiera. El aliniador lleva haciendo aliniasiones por 59 anos y usted queria que le trabajara gratis. Talvez usted trabaja gratis? Cuando uno hace un servicio uno tiene que pagar. La clientela de aqui es esclusiva. Y porfavor no hable de lo que dicen los demas porque lo que piense de mi jente que usted conose no me quita el sueno. Su hija me da muy mal servicio y yo le doy buena propina.

William and Sherri P. on 10/09/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Price?"
I have been getting my work vehicles maintained and my personal vehicles maintained by Traywicks. I just got my wifes oil change done there and it was 101.43. Seems very high for an oil change. I will be taking my personal vehicles somewhere else from now on.
Vehicle: Lexus GS 350
Service Date: 10/07/2015
Review Created: 10/09/2015 02:54 PM
John Ocampo & E. at Traywicks Garage responded on 10/30/2015

We are sorry that you thought the oil change was high. The invoice amount is the same as it was last time. Your luxury sports car takes 6.8 quarts of synthetic oil and an extra cost for the cartridge filter. We top off all the fluids, check tire pressure and reset the oil life indicator. Also, keep in mind we are a family owned and operated shop and cannot compete with larger chain bulk prices. We offer great quality work and personalized service. If you ever need us again it is our pleasure to serve you. 

Ernesto V. on 01/10/2018
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Ernesto said the staff was pretty honest. They checked his vehicle out well. They showed him what was wrong. They were fair.
Vehicle: Chevrolet Tracker
Category: Service
Service Date: 01/04/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Julie S. on 12/06/2017
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Julie said this business was very kind. She had to wait a little longer than expected.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/04/2017
Review Created: 12/06/2017
This review was collected via phone interview by Customer Research Inc.
Fatima N. on 12/04/2017
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Fatima said the service provided was good.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/01/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
Natalia L. on 10/31/2017
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"Good customer service. "
I highly recommend.
Vehicle: Cadillac ATS
Service Date: 10/31/2017
Review Created: 10/31/2017 07:59 PM
Wayne W. on 10/27/2017
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Wayne said the service was good and the employees were very nice.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 10/19/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Brian G. on 10/09/2017
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Brian said they were good and quick.
Vehicle: Ford F-150
Category: Service
Service Date: 10/03/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Kevin B. on 07/12/2017
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Kevin said everything was done quickly at the business and he had no complaints.
Vehicle: Chrysler Sebring Sdn
Category: Service
Service Date: 06/28/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Zach S. on 06/19/2017
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Zach said they did a great job.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/15/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
Toni B. on 10/05/2016
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"Good experience"
Everything that needed to be done was explained to me. Estimates were given before work was completed. Vehicle had an issue after the work was done but was immediately taken care of and remedy made.
Vehicle: Chrysler PT Cruiser
Service Date: 10/03/2016
Review Created: 10/05/2016 04:43 AM
John Ocampo & E. at Traywicks Garage responded on 10/24/2016

We would like to take the time to apologize for your defective parts. That is out of our hands. All the work that we do is guarateed. Thank you for allowing us to serve you. We are here when you need us.

Alexander P. on 09/26/2016
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Alexander said they did an okay job.
Vehicle: Ford Expedition
Category: Service
Service Date: 09/21/2016
Review Created: 09/26/2016
This review was collected via phone interview by Customer Research Inc.
John Ocampo & E. at Traywicks Garage responded on 10/24/2016

It is tough buying used tires with bent wheels that are peeling. We did the best that we could for what we had. 

Vasily B. on 09/17/2016
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Vasily said he would recommend the business.
Vehicle: Cadillac XTS
Category: Service
Service Date: 09/15/2016
Review Created: 09/17/2016
This review was collected via phone interview by Customer Research Inc.
John Ocampo & E. at Traywicks Garage responded on 10/24/2016

Thank you for your patronage.

Armand And Heather W. on 09/03/2016
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Armand said he liked the business because they were great and everything went well. He also did say though, they did not have the capability to get an extra service done.
Vehicle: Ford Pickup
Category: Service
Service Date: 09/02/2016
Review Created: 09/03/2016
This review was collected via phone interview by Customer Research Inc.
John Ocampo & E. at Traywicks Garage responded on 10/24/2016

Sorry we were extremely busy the day you walked in. It was not that we were not capable.  Transmission services are usually done by appointment. You could go on our web site and set it up or call us. We are here when you need us!
Thank you for your patronage.

Eric W. on 08/04/2016
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Eric said the business fixed the flat tires on his vehicle but they did not tell him what was wrong with them.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/21/2016
Review Created: 08/04/2016
This review was collected via phone interview by Customer Research Inc.
John Ocampo & E. at Traywicks Garage responded on 09/22/2016

Thank you for choosing us for your tire repair needs. We will make sure to always show the customer what was in their tire or specify what was done. 

Vickie M. on 07/18/2016
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Vickie said they were quick, but she is not certain about the cost and why it was that amount.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 07/11/2016
Review Created: 07/18/2016
This review was collected via phone interview by Customer Research Inc.
John Ocampo & E. at Traywicks Garage responded on 08/26/2016

Our invoices are very detailed and explain the cost on parts and labor. If you have any questions please don't hesitate to call. Thank you!

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