99% Would Recommend
Latest Review 4 days ago
Matt M. on 05/26/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Matt said he likes the mechanic but the lady in the front, who schedules him in, always talks down to him like he's a child. He said he won't return.
Vehicle: Chevrolet Caprice
Category: Service
Service Date: 04/26/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Laurie W. on 05/12/2016
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Laurie said the communication between herself and the employees at this business was off. They were pricey as well.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 05/09/2016
Review Created: 05/12/2016
This review was collected via phone interview by Customer Research Inc.
John Ocampo & E. at Traywicks Garage responded on 05/13/2016

You and I communicated very well. When you asked my only Spanish speaking tech something yes it was impossible. This is why you can't scream questions across the shop. We wait for a report and it is my duty to explain as a sevice manager. Our pricing is by the State Labor guide not a penny over. We saved your engine from damaging and got you back on the road. Elizabeth

Mitch S. on 03/14/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not Traywicks garage anymore"
Original owner Mr. Traywick is no longer the owner . This shop is only capable of minor routine maintenance . Basically oil , tires, alignments, not even open on weekends so makes it difficult to schedule a day off if you need an oil change or a new tire . Shops clean people are nice just not my type of shop . I need a shop that is able to do more than the routine stuff .
Vehicle: Chrysler PT Cruiser
Service Date: 02/15/2016
Review Created: 03/14/2016 04:23 AM
John Ocampo & E. at Traywicks Garage responded on 03/15/2016

Mr. Traywick has not been owner since 2001. It was annouced in the local paper and it is old news. We perform complete auto repair and go as far as to install new engines and tranmissions. I remember you are a backyard mechanic that needed Traywick to find the real problem with your vehicle and alingn it. You got upset because you were incapable of installing a tie rod end and asked if we could do it. And I told you we do not take parts from the outside in. We are a reputable shop that is fully insured and certified. We are closed on weekends and still have a great following Thank God!  We enjoy our families and are very active with our church on weekends. 

Andres G. on 02/25/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Actitud de Elizabeth"
Con todo respeto, no se si leen esto, pero la ultima vez que estuve la atención del Papá de Elizabeth como siempre excelente, Muchas gracias, Pero en el caso de Elizabeth me pareció muy grosera, mal genio y muy mala clase, simplemente hice un comentario y casi me pega... no soy el primero que lo dice, sinceramente no provoca volver... muchas gracias en todo caso.
Vehicle: Hyundai Santa Fe
Service Date: 02/23/2016
Review Created: 02/25/2016 08:55 AM
John Ocampo & E. at Traywicks Garage responded on 03/15/2016

Usted defamo mi caracter y entro diciendo que yo le dije que la aliniasion hiba incluida. Detras de mi cuando usted me llamo a mi cellular personal estaba mi papi y otro empleado y me olleron decir balanceo incluido. Le di el precio y a la hora de pagar pregunto que porque tan caro? Que descarado es usted. Simplemente las personas como usted ponen de mal genio a cualquiera. El aliniador lleva haciendo aliniasiones por 59 anos y usted queria que le trabajara gratis. Talvez usted trabaja gratis? Cuando uno hace un servicio uno tiene que pagar. La clientela de aqui es esclusiva. Y porfavor no hable de lo que dicen los demas porque lo que piense de mi jente que usted conose no me quita el sueno. Su hija me da muy mal servicio y yo le doy buena propina.

William and Sherri P. on 10/09/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Price?"
I have been getting my work vehicles maintained and my personal vehicles maintained by Traywicks. I just got my wifes oil change done there and it was 101.43. Seems very high for an oil change. I will be taking my personal vehicles somewhere else from now on.
Vehicle: Lexus GS 350
Service Date: 10/07/2015
Review Created: 10/09/2015 02:54 PM
John Ocampo & E. at Traywicks Garage responded on 10/30/2015

We are sorry that you thought the oil change was high. The invoice amount is the same as it was last time. Your luxury sports car takes 6.8 quarts of synthetic oil and an extra cost for the cartridge filter. We top off all the fluids, check tire pressure and reset the oil life indicator. Also, keep in mind we are a family owned and operated shop and cannot compete with larger chain bulk prices. We offer great quality work and personalized service. If you ever need us again it is our pleasure to serve you. 

Jason T. on 01/17/2018
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Jason said the facility did a great job.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/20/2017
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Byron G. on 01/16/2018
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"Great People!"
I will always take our vehicles here. They are fast, reliable, fairly priced, and honest!
Vehicle: Chevrolet Suburban
Service Date: 01/13/2018
Review Created: 01/16/2018 06:12 AM
Bobby T. on 01/13/2018
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Bobby said he was pleased with their service.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 01/10/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Ernesto V. on 01/10/2018
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Ernesto said the staff was pretty honest. They checked his vehicle out well. They showed him what was wrong. They were fair.
Vehicle: Chevrolet Tracker
Category: Service
Service Date: 01/04/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Adolfo B. on 12/27/2017
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Adolfo said the staff provided good service with the cleaning and timing.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/21/2017
Review Created: 12/27/2017
This review was collected via phone interview by Customer Research Inc.
Sergio R. on 12/22/2017
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Sergio said this business provided quick service. He asks them to keep up the good work.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 12/20/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Octavius B. on 12/22/2017
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Octavius said this is a great place to take her vehicle and the lady at the front desk has amazing customer service. She took really good care of him.
Vehicle: Dodge Journey
Category: Service
Service Date: 12/06/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Ernest M. on 12/22/2017
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Ernest said the staff gave him good service and they took care of the problem.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/19/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
James W. on 12/20/2017
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"Brake"
I have taken all three of my vehicles to Elizabeth and their shop and have received excellent service every time. They are quick and will tell you what is wrong along with the exact price. Great shop
Vehicle: Ford Fiesta
Service Date: 12/18/2017
Review Created: 12/20/2017 07:11 AM
Mike L. on 12/19/2017
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"Friendly, knowledgeable people"
My work was handled in a most professional and competent way on schedule and on estimate. I couldn't be happier. I will be back to Traywicks Garage one day soon.
Vehicle: Jeep Compass
Service Date: 12/18/2017
Review Created: 12/19/2017 12:29 PM
Frank R. on 12/14/2017
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Frank said he would recommend this business.
Category: Service
Service Date: 12/04/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Donna and Kenneth C. on 12/12/2017
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"Fantastic Service Center"
We have been taking all of our cars to Traywicks for over 10 years. The customer service is excellent! They analyze the problem and clearly communicate any problems, possible solutions, and costs. When possible, I love that they give me options - especially when, at times, we had 4 cars to maintain! They have never let me down and always go above and beyond. Finding a good reliable service center is difficult. Finding an outstanding one is close to impossible. Traywicks is outstanding.
Vehicle: Hyundai Sonata
Service Date: 12/11/2017
Review Created: 12/12/2017 07:52 PM
Julie S. on 12/06/2017
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Julie said this business was very kind. She had to wait a little longer than expected.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/04/2017
Review Created: 12/06/2017
This review was collected via phone interview by Customer Research Inc.
Fatima N. on 12/04/2017
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Fatima said the service provided was good.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/01/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
Nancy W. on 12/01/2017
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Nancy said the staff were great, friendly, professional and honest. The facility was clean.
Vehicle: Lexus LS 460
Category: Service
Service Date: 11/30/2017
Review Created: 12/01/2017
This review was collected via phone interview by Customer Research Inc.
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