Overview

Overall Rating 2.41/5Overall Rating 2.41/5rating 2.41rating 2.41rating 2.41

17 Reviews

35% Would Recommend
100% Business Response
Latest Review 5 months ago

Reviews


LB
Larry T. B.
Johnson City, TN
MERCEDES-BENZ TRUCKS GL550
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/28/2015 Category: Sales
The sales lady at the dealership was helpful. However, a follow-up call to Bill Woods was disappointing .
My wife was questioning Bill Woods about an automatic starter option MBrace had described for the 2016 GL 550. Bill Woods responded to my wife's question. He said, "I guess you will have to go out and start your car yourself; but you have a heated steering wheel." My wife was unable to locate the steering wheel warmer on the vehicle either and he replied, " I guess you are just going to have to wear gloves!" This condescending response was rude and uncalled for so soon after the purchase of a $100,000 plus vehicle. His sarcasm was not appreciated.

RR
Randy R.
Johnson City, TN
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2015 Category: Sales
New is not better
Parts have now moved to a new building. There is no convenient parking. The person who waited on me was not friendly. They don't have a credit card reader, so he had to take my card next door to run it. Fifteen----not kidding----fiftenn minutes later he comes back and says "you're ready to go bud". No I'm sorry it took 15 minutes. I told him they need to get a card reader and he said ya and a cashier. Very poor customer interaction and poor service and set up.

BK
Brianna K K.
Atlanta, GA
BMW 228ICP
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/29/2015 Category: Sales
Seemed Friendly at First
We drove up from Atlanta, GA to look at a car. The car had been sitting on the lot for over a year. There were harsh water spots on the paint and it needed an oil change. I had to take the car into my local BMW dealer for the oil change and spend over $2000 to get all the water spots removed from the paint. They also messed up the taxes on the car, so it took longer for me to register it in GA. So they seemed friendly when we arrived, but then would not work with us on lowering the price even after all these issues.

LN
Leandro N.
Kingsport, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2016 Category: Sales
Great Customer Care
One of the biggest decision point when I bought my car (BMW X5) there was the customer care.
One day earlier I went to another dealer also in Kingsport and he didn’t show any interest in selling a car.
I am sure he thought I was there only to “look” cars and no commitment.
Well, Next day I went straight to Rick Hill Imports to look some cars. I was looking for a Porsche Cayenne or a X3 or a X5.
I had a great experience looking the options, doing test drive and if I was between the other brand and a BMW or Porsche, I ended deciding to buy the X5 (brand new).

Once in while I am visiting them to see what’s new, and even that they know I am not going to buy anything now, they still take good care of me when I am there browsing the cars.

One year after buying the X5 I bought a pre-owned X3 and we are happy with both cars

RN
Randy L. N.
Johnson City, TN
DODGE CHALLENGER
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2016 Category: Sales
Good variety of cars.
It was pretty good. Everyone was friendly.

LM
Linda K. M.
Lebanon, VA
BMW 320I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2016 Category: Sales
Purchase of 320i
Friendly & helpful

BG
Billy Darrell G.
Oneida, KY
TOYOTA TACOMA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2016 Category: Sales
Customer Service
Great place to buy. Salesman was professional and help me with my purchase.

TC
Tanner C.
Richmond, VA
VOLKSWAGEN TOUAREG
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2016 Category: Sales
Excelent Experience
I worked with Hunter at Rick Hill and from start to finish he made the process incredibly smooth. I was an out of town buyer and valued the respect I received along with the detailed emails, phone calls, and text I received through the decision making process. Once I got onsite everything was 110% as described and shown in the pictures. Overall I was very impressed and will be sure to give Hunter a call the next time I am in the market for a car.

WJ
William M. J.
Erwin, TN
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2016 Category: Sales
My experience after purchase
I came over last Wednesday to pick up my extra key and to take our trade in extra key. When we signed the papers upon purchase of our MDX, we signed one for tank fill up with gas and a wash. It was very late when we were there. We didn't get either a wash or fill up with gas. So when I picked up key few days later thought I'd go ahead and get the tank filled up. Our salesman, hunter, was at lunch. The lady at front desk called him. He asked to speak with me. Told me that only certified BMWs got tank filled and a car wash. Told him I didn't care and that we signed a paper saying we would get it. I finally told him I wasn't going to argue with him over a tank of gas! There was another man at front desk who took the phone and told Hunter he would take care of it. He had someone go fill my tank with gas. I was furious! Felt like Hunter acted as tho I was trying to steal 1/2 tank of gas. All he had to do was pull my file and look at what we signed. I will never buy from him again! I was happy with the out come. I would recommend your business but will tell others to not use Hunter!

DI
Dennis W. I.
Johnson City, TN
BMW 428I COUPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016 Category: Sales
New car buy
The process could not of been easier and enjoyable!

KS
Kevin K. S.
Bloomington, IL
PORSCHE BOXSTER
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2016 Category: Sales
Knowledgable & Helpful
Did not have much interaction as I found the vehicle online and had it delivered to me. I never visited the dealership. But what little interaction I had found everyone very helpful and knowledgable. The vehicle arrived in perfect shape as promised.

SM
Steven T. M.
Kingsport, TN
BMW 535XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2015 Category: Sales
Friendly, professional
Love my new car!

GY
George B. Y.
Abingdon, VA
MERCEDES BENZ E400
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2015 Category: Sales
Excellent experience
Relaxed atmosphere, knowledgable staff, ease of purchase, courteous, and very professional, very patient with me since it was my first Mercedes

RJ
Richard D. J.
Morristown, TN
MERCEDES BENZ E350 S4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Sales
Fantastic experience with our salesman Randy Erikson at Rick Hill Mercedes.
We had a wonderful experience purchasing our new 2016 E350 station wagon. Our salesman Randy did a great job explaining the features on the car during our test drive. He also worked with us to get the best purchase price.

This is the 2nd vehicle we have bought with the help of Randy. I highly recommend this dealership! They really act like they want to sell you a car.

TK
Thomas K.
Jonesborough, TN
PORSCHE MACAN S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2015 Category: Sales
Knowledge, friendliness and willingness to help of all staff/service members.
I have been a fan and a customer of Rick Hill since the 1990s. I have always appreciated the professionalism of all members of the service department, sales staff and office staff.

TH
Tony M. H.
Kingsport, TN
BMW Z4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2015 Category: Sales
Friendly and courteous staff.
Several years since I visited the dealership. Unlike the past, the staff of Rick Hill BMW is very friendly, helpful and courteous. It appears they want to earn your business and do a good job. I recommend you give them chance on your next vehicle.

DW
Donald A. W.
Johnson City, TN
MERCEDES BENZ C300 4MATIC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2015 Category: Sales
Bought two vehicles in the past month
Excellent service!

WP
Webster R. P.
Corpus Christi, TX
MERCEDES BENZ ML350W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2015 Category: Sales
service
what you do not get elsewhere is service but hear it is top

MC
Michael K. C.
Kingsport, TN
BMW BMW328IS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2015 Category: Sales
New car purchase
These guys are great. We drove the car, ran some errands, and when we came back they had all the paperwork ready to go!

RO
Randy O.
Hiltons, VA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2015 Category: Sales
Awesome
Wonderful dealership. They were great with us and helped us out to get the car we wanted

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