Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

14 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
100% Business Response
Latest Review over 1 year ago

Reviews


BP
BARBARA P.
Kinston, NC
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Detailed analysis of car needs along with price quotes provided
See above
German L. from Pecheles Automotive responded on 08/21/2017

Barbara, thank you for the great feedback and for being a Pecheles customer!


WC
WARREN C.
Kinston, NC
Volkswagen Eos
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2017 Category: Service
Tried really hard
Went above and beyond to try and fix our EOS. Assured us after putting it on a computer that it would not bleed the battery dead every night--but it still does. Just think once the computer starts acting up it's hopeless. Just wish there was a way to get out of this car and into a brand that is reliable without all of the computer stuff. Would recommend the business, but not Volkswagon as a whole. Done with V.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 08/18/2017

We apologize and understand your frustration and thank you for recognizing our efforts.  We will be reaching out to you again.  Thank you for being our customer.


VJ
VICTORIA J.
Greenville, NC
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2017 Category: Service
Great service and friendly staff.
Really helped with the shuttle to and from work. Great benefit and excellent service!
German L. from Pecheles Automotive responded on 08/16/2017

Victoria, thank you for leaving this excellent review. We are glad you were able to take advantage of our easy to use shuttle service.


TN
THOMAS N.
Beaufort, NC
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2017 Category: Service
Audi service
Pickup and delivery of Q7 for service is a wonderful thing. Sometimes the scheduling function seems to be a little harder than it needs to be.
German L. from Pecheles Automotive responded on 08/16/2017

Thomas, thank you for the excellent feedback. We make sure to take into account all recommendations even the smallest ones from all of our customers. Thank you for being a Pecheles customer


KL
KATHY L.
Tarboro, NC
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Great services
Services staff is always helpful and give great details on the services needed and provided
German L. from Pecheles Automotive responded on 08/14/2017

Kathy, thank you for the awesome review and for being a Pecheles customer!


JB
JORDAN B.
Raleigh, NC
Audi A4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2017 Category: Service
Terrible Car
TERRIBLE EXPERIENCE WITH MY 2017 AUDI A4 PRESTIGE (NOT EVEN A CHEAP ONE). BEEN CONSISTENTLY IN THE SHOP FOR ALMOST TWO MONTHS SINCE I GOT IT AND STILL HAVING ISSUES WITH IT. NOW AUDI TRYING TO COVER THEMSELVES UP BY SAYING IT'S AN UNFORTUNATE CHARACTERISTIC OF THE VEHICLE. I WENT TO THE ATTORNEY GENERAL ON THEM. I WILL NOT REST UNTIL THIS SITUATION IS HANDLED TO MY SATISFACTION. DO NOT EVER BUY ONE OF THESE OVER-PRICED PAPERWEIGHTS.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 08/14/2017

Jordan, we are here for you, and our staff will continue to work hard to resolve any concerns you have about your new Audi. Our service manager will reach out to you to see how we might achieve this.  Thank you for your feedback.


AW
AMBER W.
Greenville, NC
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017 Category: Service
Very Polite
The guy that serviced me was very polite and answered all of my questions.
German L. from Pecheles Automotive responded on 08/14/2017

Amber, thank you for the excellent feedback and for being a Pecheles customer!


GH
GEORGE H.
Washington, NC
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017 Category: Service
SERVICE!
The best Dealership I have ever been in!
German L. from Pecheles Automotive responded on 08/14/2017

George, thank you for the great review and for being a Pecheles customer!


WA
WILLIAM A.
Greenville, NC
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017 Category: Service
Great!
Quick response and amazing service.
German L. from Pecheles Automotive responded on 08/14/2017

William, thank you for the great review and for being a Pecheles customer!


WN
WALTER N.
Bethel, NC
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017 Category: Service
nice
nice
German L. from Pecheles Automotive responded on 08/14/2017

Walter, thank you for the 5-star review and for being a Pecheles customer!


KH
KAREN H.
Chocowinity, NC
Audi Q3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2017 Category: Service
Good location and customer service.
Service employees great from appointment to end. This includes the young man who drove courtesy car.
German L. from Pecheles Automotive responded on 08/07/2017

Karen, thank you for the great review and for being a Pecheles customer!


DL
DWIGHT L.
Stantonsburg, NC
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2017 Category: Service
greatness
great
German L. from Pecheles Automotive responded on 07/31/2017

Dwight, thank you for the 5-star review and for being a Pecheles customer!


JD
JANE D.
New Bern, NC
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2017 Category: Service
Good experience with auto repair
My experience with the repair facility was very positive. The work was done quickly, I completely trust the mechanics and everyone I dealt with was very courteous.
German L. from Pecheles Automotive responded on 07/31/2017

Jane, thank you for the excellent feedback and for being a Pecheles customer!


LW
LEONA W.
Greenville, NC
Audi S3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2017 Category: Service
Happy ending!
I woke up to find I had a flat tire that had somehow been slashed on the inside wall and needed to be replaced. I purchased my Audi A3 from Pecheles and took it there to be fixed because I am confident with their expertise and have had good service in the past. Nobody plans to have a flat tire, so I didn't have a service appointment, and it was a very busy day for repairs and service. It was going to take several hours. So they took me home right away of their shuttle. When I called, I did not have to wait for the shuttle to come pick me up. When I got back it took a little longer than I expected, but the staff were very apologetic and caring. I drove away in a freshly detailed car and a new matching tire that cost me less than I expected. So I consider that a happy ending to a flat tire!
German L. from Pecheles Automotive responded on 07/31/2017

Leona, we are sorry to hear you woke up to a flat tire one morning but are thrilled to know our staff took such great care of you. Thank you for the great feedback and for being a Pecheles customer!


AJ
ALVIN J.
Washington, NC
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2017 Category: Service
Pecheles Audi Service
Great staff and service, especially their valet pick up and delivery for new cars purchased from Pecheles Audi.
German L. from Pecheles Automotive responded on 07/31/2017

Alvin, we are thrilled you were able to use our wonderful valet service! Thank you for the great feedback and for being a Pecheles customer!


TR
TIMOTHY R.
Ayden, NC
Volkswagen Beetle Convertible
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017 Category: Service
Just fine
Fine
German L. from Pecheles Automotive responded on 07/31/2017

Timothy, thank you for the 5-star review and for being a Pecheles customer!


WN
WEI N.
Winterville, NC
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017 Category: Service
Staff are very friendly & helpful
great service & great staffs specially Kimberley she is awesome!!!
German L. from Pecheles Automotive responded on 07/31/2017

Wei, thank you so much for the awesome feedback and for being a Pecheles customer!


AF
ARTHUR F.
New Bern, NC
Audi S8 plus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017 Category: Service
First S8 service
Vehicle serviced completed in good time.Recieved paint touch up kit from parts and they were good enough to mail me the other part ,not currently in stock, within a day.I also received follow up calls from the lady in Audi service and Edwin concerning my Audi care account.I could not ask for better service. However, an Audi Service sign out front might help your customers find your location easier.I could have missed it,but I didn't see one.
German L. from Pecheles Automotive responded on 07/31/2017

Arthur, we appreciate your feedback and for being a Pecheles customer! If you did not know already we are currently under construction for a brand new Audi facility that will be opening in the spring of 2018. This will have a large light up sign along with many other amazing features.


HD
HENRY D.
Greenville, NC
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017 Category: Sales
Every person we dealt with was very personable, friendly and helpful. The people make it great.
Everyone was very accommodating very friendly and easy to deal with. Purchasing a car can be a nightmare at times I found this time to be a very pleasant experience. Corey our sales person was knowledgeable and helpful as we test drove the vehicle and Bill Anderson went out of his way to to get a vehicle that meet our price point. Could not be more satisfied with our purchase and the people at Pecheles Automotive.
German L. from Pecheles Automotive responded on 07/27/2017

Henry, congratulations on the purchase of your new Q5! We appreciate the feedback and are happy to know you had an excellent experience with us. Thank you for being a Pecheles customer!


DS
DOROTHY S.
Rocky Mount, NC
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017 Category: Service
Routine service
Customer service great explain everything that was to be done
German L. from Pecheles Automotive responded on 07/27/2017

Dorothy, thank you for the great review and for being a Pecheles customer!