ReScore Reviews™ (1)
Charles, we understand you are disappointed. If there is something more we can do to help you, I would be happy to know. Please feel free to contact me directly.
Doug Batchelor, General Manager
Thank you for sharing, Melba! So glad you enjoyed the complimentary shuttle service.
Thanks for the great review, Spencer! I have shared your comments with your service team. Thanks again!
Thank you for your review, Lawrence! Your feedback is very important to us. If we can be of any further assistance, feel free to reach us at 252-756-1135. Thanks again!
Thank you for sharing your review, Shameeka! We strive to make every customer experience exceptional, and I'm sorry to hear that your previous service visits were anything less. We will use your feedback to provide better service in the future. It sounds like you were pleased with your most recent visit, which we are happy to hear. If you have any further questions or concerns please don't hesitate to contact me at the number or email below. Thanks again!Beth Nosay
Customer Relations Manager
We appreicate your business and your review! Thanks for choosing Joe Pecheles to service your Volkswagen!
Glad you had a wonderful experience with your service team. We appreciate your business!
After Two Hours I went to ask what was going on. I was told there was a lot of paperwork to fill after a VW recall. I stated they should let customers know when it would take longer than originally explained. In short, it took close to 2H:30' to get my car back.
Thank you for your review, Josep! I am very sorry we failed to update you regarding the wait time extending longer than anticipated. Your feedback is important us, and we are using your comments for training purposes to improve our service. Thank you again!
Thank you for sharing, Beverly! I'll be sure to pass along your great review to your service team. Thanks for choosing Joe Pecheles Volkswagen!
Dear Scott, our deepest apologies. We strive for an excellent experience for our customers and am sorry that is not what you received. Your account has been marked “do not call” to prevent any unwanted phone calls in the future. If I can be of any further assistance or arrange for a complimentary wash for your wife’s car please let me know.
Beth Nosay, Customer Relations Manager