Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

14 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
100% Business Response
Latest Review over 1 year ago

Reviews


AD
ALI D.
Wilmington, NC
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2017 Category: Service
Follow Up
Follow up was appreciated and appropriate.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/12/2017 Category: Service
ANGRY about Service
I was told that my lightbulbs that had just been replaced weren't working at the time of service. I checked the old bulbs and they worked perfectly. Pretty low to lie and charge someone extra for a set of lightbulbs that were not even necessary. I will not be taking my care for service here anymore. If I have been dishonestly charged for lightbulbs, who knows what else I have been improperly charged for in the past. VERY DISAPPOINTED.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 11/13/2017

Ali, we regret to hear that your experience was anything less than exceptional.  At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your visit. Our service manager will be contacting you directly.  Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.


PC
Paul C.
Washington, NC
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017
Reviewed and adjusted
I had given them a low rating due to the pricing of a oil change and tire rotate. I have always given a company kudos for fixing an error. How a company handles that is important to me. They claimed to have researched local pricing for the same services and made an adjustment to my bill. Whether they change their listed prices is unknown to me but hopefully they have.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2017
Do Not Use for General Service
They got to be kidding. My wife brought the 12 Passat in for a recall fix. Decided to do a oil change w/filter and tire rotation. $157 dollars, you read it right, What is maybe 45 dollars at warehouse tire. Never again
Laura L P., Customer Relations Director from Pecheles Automotive responded on 09/29/2017

Paul, we apologize if there has been an error.  Please allow us to review the repair order and we will reach out to you directly via telephone.  Thank you for reaching out.


GM
GREGORY M.
Winterville, NC
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
Effort matters
Having expressed my concerns about the problem the Joe P. team sprung into actions. They called, emailed, and took the car back in to get it right; and they did. My confidence has been restored...Way to go!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2017 Category: Service
Mixed Review
Service was much better than last visit. However, something went wrong in the shop. The day after my service, which included an oil change I traveled out of town for my anniversary. When we were literally in the middle of nowhere the oil light indicator comes on, wait what! When we found a place to stop I check under the hood, every thing looks good, until I check the oil. Low! Really? Of course the type of oil needed isn't sold at the store. I find the closest thing, 1 quart low. Oil light goes off. Disappointed! I love my Passat, just hope it will not suffer because of someone else🙁🙁🙁
Laura L P., Customer Relations Director from Pecheles Automotive responded on 09/28/2017

Gregory, thank you for reaching out to us.  We apologize for any inconvenience and appreciate your allowing us to bring the car back to diagnose any problem.  We promise to make it right.  Thank you for your continued loyalty.  We appreciate your business.


JM
JANE M.
New Bern, NC
AUDI A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2017 Category: Service
Recall
Addressed my concerns and resolved all the issues

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2017 Category: Service
Recall notice
Made sure they had correct cell phone number before leaving dealership but still called home number and left a message. Purchased vehicle used from my brother in law and took them about half a dozen times to get paperwork correct.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 04/04/2017

Ms. Mirro, we apologize for any inconvenience on your most recent visit. We look forward to speaking with you so that we can resolve any additional concerns you may have. We will continue to work hard to earn your business and will use your feedback to better train our staff. Thank you for taking the time to provide your feedback.

German L. from Pecheles Automotive responded on 04/17/2017

Jane, we are thrilled to know that we were able to get all your concerns resolved in a timely manner. We appreciate the 5-star review and look forward to working with you again in the future. Thank you for being a Pecheles customer!


EG
EMILIO G.
Greenville, NC
VOLKSWAGEN BEETLE COUPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2016 Category: Service
Service staff pays attention to detail Client satisfaction is a priority
Quick response to client's need Efficient problem solving

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/07/2016 Category: Service
Second appointment had to be made to correct alignment problem
Service personnel was courteous; work was done in a timely manner; car drifting to the right while driving after service work completed;
Dawn K. from Pecheles Automotive responded on 12/08/2016

Emilio, We do apologize for the issues you are experiencing. I will be passing your feedback along to the service team and they will be in contact with you shortly. Thank you for the review. 

Dawn Kortze
Customer Service Representative
252-756-1135
Laura L P., Customer Relations Director from Pecheles Automotive responded on 12/19/2016

Emilio, thanks for speaking with Service Manager John Skeen on this concern.  We appreciate your business. 
Laura Painter
Corporate Customer Relations Director

Beth A N., Customer Relations Manager from Pecheles Automotive responded on 12/26/2016

Thank you for the feedback, Emilio! We appreciate you allowing us to address your concerns. If we can be of any further assistance, please let us know!


SM
SHALEIGH M.
Greenville, NC
MITSUBISHI ECLIPSE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2016 Category: Service
Satisfied with my experience
Although I was very upset with my initial experience I am very appreciative of Neil taking the time to review my survey response and call me personally to resolve the issue. This shows that even when a negative situation occurs the employees are willing to go above and beyond to fix the problem. I will in fact continuing business with Pecheles because of the great customer service I received to resolve my previous issue.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2016 Category: Service
Terrible Experience
I am a first year graduate student at East Carolina University and was looking for a trust worthy shop that I could go to throughout my time in school as I am very far from home. I found Pecheles because it was close to my apartment and would do the recall work I needed done on my car. I scheduled an appointment and after dropping off my car the night before heard nothing for a full day about what was happening. After not having my car all day I called to find out they hadn't done any of the work they were supposed to. After getting my car back they gave me an estimate because apparently my car had a broken bleeder that needed to be fixed before the recall work could be done. The estimate they gave me for a new caliber was over $300. Of course I call my dad before agreeing to this who has been a mechanic for Catipilar for over 30 years and he said this was absured and a caliber + labor shouldn't cost more that $100. I then drove my car back to Pennsylvania so my dad could look at the "broken bleeder". He informed me that the bleeder is broken but there is no possible way it was easily broken. He is positive that when they began working on the recall that someone broke the bleeder off my car. Whether intentional or accidental, they tried to make me pay for a mistake that they made. I am highly disappointed with my business experience at Pecheles and will never recommend them to anyone. I again am back in PA for the second time this month so my dad (someone I can trust) can fix the now broken bleeder. It just goes to show that no matter how friendly you are people will always try and make an extra dime off of vulnerable people. Thankfully I grew up around cars and have my dad there to let me know what's a good deal and when I am being taken advantage of. I don't appreciate the way I was treated and again I say, I will never recommend Pecheles to anyone.
Dawn K. from Pecheles Automotive responded on 10/11/2016

Shaleigh, Thank you for taking the time to speak with Neil. We do appreciate your business as you are a valued customer. We appreciate your feedback. If there is anything else we can do for you please do not hesitate to contact us. 

Dawn Kortze
Customer Service Representative
252-756-1135

PV
PETER V.
Goldsboro, NC
AUDI S5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2016 Category: Service
Manager did an excellent job handling the situation and making it right
It was just a bad first experience, but John went above and beyond what I expected of even a "good" dealership to make this right. He went into great in-depth research to figure out what happened, took the time to explain it to me, and is making it right. Very impressed. Thank you. A++++

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2016 Category: Service
They did not following through with customer's request, then still charged full amount.
I don't need to leave a review. The title tells it all. I was also contacted by a customer service agent TWO days ago about my visit and told her everything. Then I was promised that someone who could help me out with the issues I had would be calling me shortly. No one ever did. Clearly, this dealership does not go above and beyond as other dealerships, or other brands (such as Porsche and BMW) have done for me in the past.
Beth A N., Customer Relations Manager from Pecheles Automotive responded on 05/06/2016

Peter, we apologize for the delay in reaching you. We very much want to speak with you and resolve your concerns. Our Service Manager, John Skeen, has been trying to contact you by phone but has not been successful in reaching you. Please feel free to email him at jskeen@pechelesautomotive.com, or call him at our main line (252-756-1135) or his cell, which he left on your voicemail. We look forward to speaking with you.


JB
JEFFREY B.
Grimesland, NC
LEXUS GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2016 Category: Service
rescore. filled first out wrong
good, fast Service. everyone made me feel right at home

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2016 Category: Service
service
Good, fast service. Everyone made me feel right at home
Beth A N., Customer Relations Manager from Pecheles Automotive responded on 03/14/2016

Thanks for your kind comments, Jeffrey. And thanks for letting us know the low star rating was just an oversight, and that everything went well with your service. Let us know if we can be of any further assistance!


MD
MATTHEW D.
Greenville, NC
MITSUBISHI MIRAGE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2015 Category: Service
Issue resolved. Pecheles resolved the issue and did the right thing.
Excellent service, nice people.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/18/2015 Category: Service
did not authorize cabin air cleaner replacement
Same as above, all other good
Beth A N., Customer Relations Manager from Pecheles Automotive responded on 11/19/2015

Matthew, please accept our sincere apology. Your Service Advisor, Cameron, has tried to reach you so we can make the situation right for you. Please feel free to contact us back at 252-756-1135. Our Service Department is open until 5:30pm. Thank you for being our customer, and we hope to be in touch soon.

Beth A N., Customer Relations Manager from Pecheles Automotive responded on 11/20/2015

Thank you for allowing us to correct the situation. We look forward to serving you in the future!


CR
CAROLYN R.
Edenton, NC
Volkswagen Passat
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Sales
Pleased with purchase
Very pleased with purchase of vehicle. Good price and sales people very helpful and friendly.
My only complaint is that I had a pre-approved loan, and I am now getting letters from various lending agencies that were contacted regarding the loan. Don't really understand this, and it has an impact on my credit score. If my pre-approved loan was not enough, I was able to pay the difference, but was never consulted about this.
Otherwise very happy with vehicle and service.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/14/2018

Carolyn, thank you for the recommendation and review. your feedback is very important to us.  We will look into your question about the lending agencies and reach out to you directly to discuss.  Our goal is to learn from your feedback which helps us to improve for all of our valued clients.  Thank you again, and we look forward to talking with you! 


CC
CHRISTY C.
Greenville, NC
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Great place to work with!
Great place to work with!
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/06/2018

Christy Cichon, thanks for your praise and kind comments about our team.  We appreciate your business and hope you have a great day!


RF
ROBERT F.
Tarboro, NC
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Sales
Audi Purchase
Great people and excellent customer service!!
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/06/2018

Robert Farmer, thank you for the excellent review!  We look forward to seeing you again soon.  Have a fantastic day!


MC
MARY C.
Swansboro, NC
Audi TT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2018 Category: Service
Positive attitude of working service advisors
My experiences with Pecheles Automotive have always been a positive experience. The people at the maintenance check-in are informed and pleasant when explaining what will be checked and probable costs. No talking down or making you feel ignorant. This year I was greeted by Kimberely Westbrook. She explained length of time and costs and then gave me a loaner car I had requested. When I returned later in the afternoon she was there again to explain needed extra work and concerns about my car. Questions were answered and concerns addressed. She was a pleasure to work with.

There was another gentleman on the desk next to her that also made himself available for questions when Kimberely was out of the building looking for my loaner. I didn't get his name, but he was very pleasant and open to questions of mine.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

Mary Clement, your satisfaction means a lot to us, and we truly appreciate you choosing Pecheles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.  Thanks for the awesome review!


KK
KENNY K.
Greenville, NC
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2018 Category: Service
pecheles auto
excellent service , thanks a bunch Kimberly . very professional.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

Kenny Kendall, At Joe Pecheles Audi, we value our customers and we look forward to seeing you on your next visit. Thanks for the kind comments about our Team.  Have a great day!


LG
LISA G.
Greenville, NC
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Review
Time, attitude, efficient
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

All great attributes, thank you for the great review!  Have a fantastic day, Lisa.


TD
THEODORE D.
Greenville, NC
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Excellent
Great service advisor worked to keep costs down.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

Theodore Delbridge, thank you for taking the time to notice those efforts and for leaving such an awesome review!  We appreciate your business.  Have a great day!


TO
TRACY O.
Middlesex, NC
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Sales
Outstanding service!
I received excellent service from this dealership! Highly recommend!
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

Tracy Overby, thank you for the recommendation, and have an amazing day!  We appreciate you!


JN
JAMES N.
Trent Woods, NC
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018 Category: Sales
Great service
Really nice personal attention without pressure.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/31/2018

We love your kind comments.  Thanks for your business, James!


WP
WILLIE P.
New Bern, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018 Category: Service
The people
Everyone at Pecheles treated me great and had my vehicle repaired in a timely fashion couldn’t ask for much more would highly recommend!!!!!!!!!
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/31/2018

Thanks, Willie Perry!  We appreciate your business!


MS
MARY S.
Whitakers, NC
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Sales
Customer satisfaction
Customer satisfaction
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/29/2018

Thank you for the excellent review, Mary.  We appreciate your business!