Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

14 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
100% Business Response
Latest Review over 1 year ago

Reviews


ER
Edith R.
Greenville, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017
Prompt, efficient service
Nail discovered in passenger rear tire to be responsible for causing slow leak. Two tires were replaced, tires rotated and aligned in an efficient manner. Service representative was knowledgeable and courteous.

LJ
Lemonte J.
Enfield, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017
My audi
Excellent service

JN
Janet N.
Chocowinity, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2017
Oops
I have always had wonderful service at Pecheles VW in Greenville. I have brought my 1999 Golf there since we moved to the area in 2004. I am only considering replacing it with a Prius because the dealership is in Washington. Sorry the last review didn't make sense. I had recently visited Pecheles Toyota and thought the survey was from them.

CH
Chris H.
Winterville, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2017
Personal service, reliable work and timely
Continue to treat me like a new owner even when I drive a 2011 Jetta

ES
E S.
Winterville, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017
Awesome Service Dept!!!
Very smooth transaction with Pecheles service

GL
GERMAN L.
Greenville, NC
TOYOTA COROLLA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017 Category: Service
Excellent Service
Excellent, quick, and courteous service by the Pecheles team!

MW
MAUREEN W.
Goldsboro, NC
AUDI Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Easy as always
In and out with repair done quickly. Miss Trudi though.

JH
JAMES H.
New Bern, NC
AUDI Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016 Category: Service
Thorough and professional
Had to get a new smart key made up for my Audi. This required two trips to the dealer, one to order/purchase the key parts, and a 2nd to then get it programmed. They perform their work flawlessly and are easy to work with.

MH
MARGRET H.
Grifton, NC
VOLKSWAGEN TIGUAN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2016 Category: Service
Overall
Great professionalism

NC
Nelson C.
Greenville, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2016
friendly, efficient and timely
Will Turner did a very nice job

CR
CAROLYN R.
Edenton, NC
Volkswagen Passat
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Sales
Pleased with purchase
Very pleased with purchase of vehicle. Good price and sales people very helpful and friendly.
My only complaint is that I had a pre-approved loan, and I am now getting letters from various lending agencies that were contacted regarding the loan. Don't really understand this, and it has an impact on my credit score. If my pre-approved loan was not enough, I was able to pay the difference, but was never consulted about this.
Otherwise very happy with vehicle and service.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/14/2018

Carolyn, thank you for the recommendation and review. your feedback is very important to us.  We will look into your question about the lending agencies and reach out to you directly to discuss.  Our goal is to learn from your feedback which helps us to improve for all of our valued clients.  Thank you again, and we look forward to talking with you! 


CC
CHRISTY C.
Greenville, NC
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Great place to work with!
Great place to work with!
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/06/2018

Christy Cichon, thanks for your praise and kind comments about our team.  We appreciate your business and hope you have a great day!


RF
ROBERT F.
Tarboro, NC
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Sales
Audi Purchase
Great people and excellent customer service!!
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/06/2018

Robert Farmer, thank you for the excellent review!  We look forward to seeing you again soon.  Have a fantastic day!


MC
MARY C.
Swansboro, NC
Audi TT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2018 Category: Service
Positive attitude of working service advisors
My experiences with Pecheles Automotive have always been a positive experience. The people at the maintenance check-in are informed and pleasant when explaining what will be checked and probable costs. No talking down or making you feel ignorant. This year I was greeted by Kimberely Westbrook. She explained length of time and costs and then gave me a loaner car I had requested. When I returned later in the afternoon she was there again to explain needed extra work and concerns about my car. Questions were answered and concerns addressed. She was a pleasure to work with.

There was another gentleman on the desk next to her that also made himself available for questions when Kimberely was out of the building looking for my loaner. I didn't get his name, but he was very pleasant and open to questions of mine.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

Mary Clement, your satisfaction means a lot to us, and we truly appreciate you choosing Pecheles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.  Thanks for the awesome review!


KK
KENNY K.
Greenville, NC
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2018 Category: Service
pecheles auto
excellent service , thanks a bunch Kimberly . very professional.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

Kenny Kendall, At Joe Pecheles Audi, we value our customers and we look forward to seeing you on your next visit. Thanks for the kind comments about our Team.  Have a great day!


LG
LISA G.
Greenville, NC
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Review
Time, attitude, efficient
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

All great attributes, thank you for the great review!  Have a fantastic day, Lisa.


TD
THEODORE D.
Greenville, NC
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Excellent
Great service advisor worked to keep costs down.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

Theodore Delbridge, thank you for taking the time to notice those efforts and for leaving such an awesome review!  We appreciate your business.  Have a great day!


TO
TRACY O.
Middlesex, NC
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Sales
Outstanding service!
I received excellent service from this dealership! Highly recommend!
Laura L P., Customer Relations Director from Pecheles Automotive responded on 02/05/2018

Tracy Overby, thank you for the recommendation, and have an amazing day!  We appreciate you!


JN
JAMES N.
Trent Woods, NC
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018 Category: Sales
Great service
Really nice personal attention without pressure.
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/31/2018

We love your kind comments.  Thanks for your business, James!


WP
WILLIE P.
New Bern, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2018 Category: Service
The people
Everyone at Pecheles treated me great and had my vehicle repaired in a timely fashion couldn’t ask for much more would highly recommend!!!!!!!!!
Laura L P., Customer Relations Director from Pecheles Automotive responded on 01/31/2018

Thanks, Willie Perry!  We appreciate your business!