Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

712 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
97% Would Recommend
Latest Review 1 day ago

Reviews


GV
GERARDO V.
Lexington, KY
Buick Enclave
Verified Customer
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05/25/2019
Fantastic
Love the shop personnel and ownership are great, they have always take care of all my vehicles for the past 5 years. Honest and trustworthy all the time...

BC
Bettie C.
Lexington, KY
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Bettie said, so far, the vehicle is running good.
This review was collected via phone interview by Customer Research Inc.

SM
SHANNON M.
Lexington, KY
Chevrolet HHR
Verified Customer
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05/18/2019
Great work!
Awesome job! Thank you for recommending the tires with a great warranty.

RG
Ryan G.
Kentucky
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Ryan said this business was fast and straight forward. They did not try to price gouge him.
This review was collected via phone interview by Customer Research Inc.

SK
SAMUEL K.
Lexington, KY
Dodge Pickup
Verified Customer
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05/14/2019
My Awsome experince with the Staff of 5 StarAuto Repair & Exhaust Of Lexington
Just wanted to say that I had my 2004 Dodge Ram 1500 worked on with some major issues and these guys did an Excellent job on the Steering issue and suspension system issue as well. From the front counter Employees to the Mechanics all are subject matter experts at there jobs and got all the parts at a reasonable price so that I could be back on the road safely and there prices are great and did not over price nor did they charge for something that was not needed. You do need to go and see and meet the whole staff at 5 Star Auto Repair in Lexington KY. My Family thanks all of you.

SB
Shiela B.
Lexington, KY
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Shiela said they treated her with respect and told her what wrong with her vehicle. She said she appreciates all that they do.
This review was collected via phone interview by Customer Research Inc.

MW
MISTY W.
Lexington, KY
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Affordable and fast
I have used these guys and girls for years on every car I have owned. They are honest fast and reasonable. New management is great!

AR
Alex R.
Lexington, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Alex said he has used this business for years. He liked the good service.
This review was collected via phone interview by Customer Research Inc.

BO
Brian O.
Winchester, KY
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Brian said the staff provided quality service.
This review was collected via phone interview by Customer Research Inc.

SK
Sam K.
Lexington, KY
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Sam said he was satisfied with the services the business provided on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BS
BECKY S.
Lexington, KY
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
reliable and quality service
I had a flat tire that needed to be plugged due to what I thought was a nail. I had the spare tire on my truck, but needed the original one repaired and the spare placed underneath the truck carriage and out of the way. I called a local place that specializes in tires and alignment, only to have to set an appointment for Monday morning (this was on Friday morning). I was told that in fact, the repair will probably be more than a simple plug, but would require sealant and he even mentioned that they had 4 tires that they could "certainly set me up with."

I realized that 5 Star is very close to my house and as I passed that way, decided to pull in and ask if they could repair my flat. The "nail" turned out to be a piece of metal and (shocker)-a plug was all that was needed.

While there, I realized I also needed an oil change so I had that done as well. They were very efficient and were very professional. Once my vehicle was in the bay, they were very fast. I did wait about an hour, but that was because they had all bays full of other customers' cars and the needs of ALL of them were addressed (no rush-through like at some places). Not once did they "suggest" my buying anything I simply didn't need.

I happily called back the other business to cancel my Monday morning appointment and also mentioned that 5 Star not only repaired my tire and completely replaced all that needed to be, they also changed my oil. The cost was extremely reasonable.

I am VERY glad I chose to stop at 5 Star. I would recommend them to anybody who is experiencing any kind of auto trouble whatsoever. I observed others with a variety of issues with their cars and it was obvious that they are there to help the customer get issues resolved.

Thank you 5 Star!

I will definitely refer everyone to them for their auto needs.

JE
JEFF E.
Versailles, KY
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Friendly fast and courteous service
A/C wasn’t working they got me in same day and had it working in no time.

MS
Mark S.
Lexington, KY
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Mark said the service was good.
This review was collected via phone interview by Customer Research Inc.

CS
Chester S.
Kentucky
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Chester said they always do a great job.
This review was collected via phone interview by Customer Research Inc.

MD
MELANIE D.
Lexington, KY
Subaru Legacy Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
My first visit
This was my first visit to 5 Star after being referred by a family friend. My 07 Subaru Legacy's engine was running hot so I went to have it check out. They test drove it and did all of their diagnostic scannings. Nothing came up, perhaps it was just a fluke. However, I was happy that I went. Not only was the staff personable over the phone but the mechanics were too. The two hours I was there I saw how they really took care of their senior clients which was good to see. I will be back and highly recommend.

DC
Dave C.
Morehead, KY
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Dave said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

GV
Gerardo V.
Kentucky
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Gerardo said the staff were good to him and they provided great customer service. They answered all his questions and did good work. It's a great place to do business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
That was easy!
A great place for a quickie check up.

YJ
Yvonne J.
Lexington, KY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Yvonne said the staff are wonderful. They were able to fix her vehicle, and she is very satisfied with the service. Carmen is polite, professional, and courteous.
This review was collected via phone interview by Customer Research Inc.

ES
ELIZABETH S.
Lexington, KY
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Love this place!
The staff is friendly and efficient. They do good work and don't overcharge or try to make you get services you don't need. Upfront, honest, and fair.

Displaying 1 Review