Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

564 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


BB
Bill B.
Rhode Island
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2017 Category: Service
Bill said this business is not nice to their customers. They did good work, but they seemed to be stressed out. He spoke with one of the employees and they hung up on him. He said he felt like now that they have his money, they don't care about the repercussions.
This review was collected via phone interview by Customer Research Inc.
SHANE M. from Shane's Auto Truck & Performance responded on 02/17/2017

First and foremost Bill thinks he is the only client we have. yes he had work done on his truck 2 times once in JANUARY 2014 and again this past January 2017. January 2017 truck presented with a noise in engine and Transmission Fluid getting into radiator due to a cracked radiator cooler. The truck had to be sent back to the previous place it was worked on so they could rectify a scituation related to thier repair under warranty that was cause of noise in engine. We received the truck back from said shop at 5pm on a wednesday afternoon for us to perform our repairs. At 10AM the following morning Bill was at our shop looking for his truck. We advised him we got it back at 5 pm and had a full schedule as WE ARE A EXTREMELY BUSY service centerHis vehicle was placed in line and was comming in late that afternoon or first thing am and he would get it back the following day.. He refused to accept that is was going to take another day as the truck had been here for several days. HOWEVER truck was at the shop he had previous repair work with. On Wednesday 2/15/2017 Bill contacted me in the afternoon to state he needed a thermostat. UNRELATED to any previous repairs. He had diagnosed it himself and told us what he needed and that it would take a few minutes he was going to wait for the repair. That is  Fine however we advised Bill that we are scheduled full until Monday the 20 of February. If he wanted to schedule a wait time that day we was more than welcome too. We also advised him that if he could drop it off we could try to get a look at it it in between other SCHEDULED jobs. That was unacceptable to Bill. His 1996 Ford F350 thre hundred and fifteen thousand miles was only going to take a few minutes to fix as he knows what is wrong and it only needs a thermostat.  He was rude and persistant in telling me how long it will take to do it and we can get him in right now. He had to wait the last time to get his truck back. Therefore we should just get him in and fix it right away. . As does the fuel pump,  timing belts tune ups clutches etc that were all scheduled prior to Bills call.  As we kept trying to explain that we have cars scheduled before him and resolve the issue to make an appointment or drop it off I was told we were difficult to get along with he doesnt understan what my problem is. He waited the last time several days to get his truck back. He had to make an appointment last time so he shouldnt have to make ont this time That we needed to fix it at his convenience not ours. As I felt I was being lectured on how I neded to run my service department.....Yes that is when I hung up.

Shane E. Metivier
SHANE M. from Shane's Auto Truck & Performance responded on 02/17/2017

Shane E. Metivier

JC
Jacques C.
West Warwick, RI
Jeep Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2016 Category: Service
Jacques said they did the work but the vehicle is still messed up.
This review was collected via phone interview by Customer Research Inc.
SHANE M. from Shane's Auto Truck & Performance responded on 12/16/2016

This Jeep Chereokee was submitted 11/21/2016 with 235000 miles with a engine coolant leak and a bad clunking in the front suspension. We tested and found a severley lose track bar in the front suspension was cause of noise and a leaking water pump. Owner opted for repair of water pump only, and declined track bar repair. Upon vehicle pick up the serpentine belt started to squeak possably due to antifreeze contamination.  Shane's Auto Technicians emmediately brought the vehicle back in and attempted to clean belt and related pullies. After cleaning we performed multiple adjustments to the manual tension pulley to no avail.  We were still unable to rectify the squeak with the old belt. AT NO CHARGE TO THE OWNER we replaced the belt with a brand new one. 12/1/2016 the driver of the vehicle came in with a chirping sound in the belt area again. Being a manual adjustment tension and possability of "NEW BELT" stretch. Again at NO COST TO OWNER We performed a manual adjustment of the new belt and noted the tesnioner pulley was appearing to not run true due to bearings in the old pulley. The pulley angle in relation to the power steering pump may be causing a mis aligned "chirping" of the belt at idle. We offered the driver replacement of the pully at a $30 cost of part only. The driver stated she needed to speak with the owner.  A few days later we spoke with the driver at a local donut shop and she stated all was well and that the chirping had subsided. Shane's Auto will be contacting the owner of the Jeep 12/16/2016 to see if we can rectify any concerns the owner may be having. Customer satisfaction is our number 1 goal.

Shane E. Metivier

Verified Customer
Warwick, RI
Mercury Grand Marquis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2019
Good customer service
Shanes good dude ...his tech could've been a little cleaner, had to clean his greasy paw marks off my door and seat overall good service station

JS
Judy S.
Coventry, RI
Ford Crown Victoria
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016
Was having a problem with noise under the car. They could not find anything wrong. Husband had new shocks put in.
Could still hear noise, but, with the new shocks the car rides better. Will return if car still makes noise. Shane seems to run his business very good.

JS
Judy S.
Coventry, RI
Ford Crown Victoria
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2015
Usually does good work, and, it's convenient.
Usually does good work. However, this time my husband ask them to change the oil at the same time they fixed the ball bearings. He gave them the oil and filter they he always put in the car. When we pick up the car they were on the front sit. They did not use them. Also, the next day we realized the back floor was soaked with water. It appears on of the windows was left open and no one told us when we picked up the car. Not sure if my husband would use them again.

JS
Joshua S.
Coventry, RI
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2019 Category: Service
Joshua said they got it done on time, it was somewhat reasonable, and it is a reliable, dependable place to bring a vehicle. He stated he has already recommended this business.
This review was collected via phone interview by Customer Research Inc.

AB
Ann B.
Coventry, RI
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2019 Category: Service
Ann said she appreciates the service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
West Greenwich, RI
Pontiac G6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2019
Very satisfied
Very friendly and did a good job on my car

JM
John M.
Coventry, RI
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2019
Fine service
Been utilizing Shane's for years now with no problems.

RH
Rick H.
Coventry, RI
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Rick said his wait was longer than expected but the business did excellent work.
This review was collected via phone interview by Customer Research Inc.

EB
Eilene B.
Coventry, RI
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Eilene said she's very happy with the business and they have a very good mechanic. He's honest with the work and she gets very good service.
This review was collected via phone interview by Customer Research Inc.

DH
Dylan H.
West Warwick, RI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Dylan said this business was done pretty quickly and he did not have any issues.
This review was collected via phone interview by Customer Research Inc.

JM
Jeffery M.
West Warwick, RI
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2017 Category: Service
Jeffery said he was not sure if the repairs he requested were solved with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

SN
Susan N.
West Warwick, RI
Chevrolet Sonic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2017 Category: Service
Susan said it took a little longer to get the oil change done but the service was great. She said she wishes it did not take two hours.
This review was collected via phone interview by Customer Research Inc.

SB
Stephen B.
Coventry, RI
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2016 Category: Service
Spoke with Margie. She said this was her fist time in. She will recommended them to others.
This review was collected via phone interview by Customer Research Inc.

CL
Carol L.
West Warwick, RI
Volkswagen New Beetle
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2016
This morning August 11th, my battery was dead. I had to jump it. If it is dead in the morning, I will call.
Other than a battery being dead, you do good work and hopefully it was a fluke.

TB
Thomas B.
Coventry, RI
Pontiac Montana
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2016 Category: Service
Thomas said the quality of work and their prices were good. He did notice greasy finger prints on the inside of the doors and on the steering wheel.
This review was collected via phone interview by Customer Research Inc.

RC
Randy C.
Coventry, RI
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2016 Category: Service
Randy said he had a good experience at this business. He recommends this business.
This review was collected via phone interview by Customer Research Inc.

DP
Dennis P.
West Warwick, RI
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2016 Category: Service
Dennis said the service quality was good at this business. He had to take the vehicle back one time.
This review was collected via phone interview by Customer Research Inc.

PH
Peter H.
West Warwick, RI
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2015 Category: Service
Peter said he had a good experience with the service the business provides.
This review was collected via phone interview by Customer Research Inc.

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