Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

564 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


Verified Customer
Warwick, RI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Overall Customer Service
Best price around for all your repairs from oil change exhaust transmission flush tire senior

SS
Sandy S.
Coventry, RI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
alway curteous, friendly and honest
honest fair and always . I recommend to all my friends

BB
Bill B.
Rhode Island
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2017 Category: Service
Bill said this business is not nice to their customers. They did good work, but they seemed to be stressed out. He spoke with one of the employees and they hung up on him. He said he felt like now that they have his money, they don't care about the repercussions.
This review was collected via phone interview by Customer Research Inc.
SHANE M. from Shane's Auto Truck & Performance responded on 02/17/2017

First and foremost Bill thinks he is the only client we have. yes he had work done on his truck 2 times once in JANUARY 2014 and again this past January 2017. January 2017 truck presented with a noise in engine and Transmission Fluid getting into radiator due to a cracked radiator cooler. The truck had to be sent back to the previous place it was worked on so they could rectify a scituation related to thier repair under warranty that was cause of noise in engine. We received the truck back from said shop at 5pm on a wednesday afternoon for us to perform our repairs. At 10AM the following morning Bill was at our shop looking for his truck. We advised him we got it back at 5 pm and had a full schedule as WE ARE A EXTREMELY BUSY service centerHis vehicle was placed in line and was comming in late that afternoon or first thing am and he would get it back the following day.. He refused to accept that is was going to take another day as the truck had been here for several days. HOWEVER truck was at the shop he had previous repair work with. On Wednesday 2/15/2017 Bill contacted me in the afternoon to state he needed a thermostat. UNRELATED to any previous repairs. He had diagnosed it himself and told us what he needed and that it would take a few minutes he was going to wait for the repair. That is  Fine however we advised Bill that we are scheduled full until Monday the 20 of February. If he wanted to schedule a wait time that day we was more than welcome too. We also advised him that if he could drop it off we could try to get a look at it it in between other SCHEDULED jobs. That was unacceptable to Bill. His 1996 Ford F350 thre hundred and fifteen thousand miles was only going to take a few minutes to fix as he knows what is wrong and it only needs a thermostat.  He was rude and persistant in telling me how long it will take to do it and we can get him in right now. He had to wait the last time to get his truck back. Therefore we should just get him in and fix it right away. . As does the fuel pump,  timing belts tune ups clutches etc that were all scheduled prior to Bills call.  As we kept trying to explain that we have cars scheduled before him and resolve the issue to make an appointment or drop it off I was told we were difficult to get along with he doesnt understan what my problem is. He waited the last time several days to get his truck back. He had to make an appointment last time so he shouldnt have to make ont this time That we needed to fix it at his convenience not ours. As I felt I was being lectured on how I neded to run my service department.....Yes that is when I hung up.

Shane E. Metivier
SHANE M. from Shane's Auto Truck & Performance responded on 02/17/2017

Shane E. Metivier

TB
Tommy B.
Chevrolet Express Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Great service
Shane fit my appointment into my busy work schedule . When I arrived for my appointment my truck was brought right in and the repairs made in a timely manner best of all no problems since !!

JS
Joyce S.
Hope, RI
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Knowledgeable, courteous and always a fair deal
Shane is a very knowledgeable mechanic and never attempts to replace anything you don’t need. He is always fair and courteous. I highly recommend his business.

EG
Edward G.
East Greenwich, RI
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
Trustworthy,reliable,
Very trustworthy,reliable,convenient

JH
Juan H.
West Warwick, RI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
They dont get around on numbers or parts
Very professional friendly everything clean nest better prices man of words love it fast service and satisfaction a 10

Verified Customer
Coventry, RI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
Great job as usual!!
Got it done as they said they would, for the price they quoted.

Verified Customer
Coventry, RI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Great work by honest people!
Had my F-150 worked on by Shane and co., and I was 100% satisfied with the price, service, and explanation of what was completed. Will certainly be returning in the future!

JP
Jeff P.
Coventry, RI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Excellent service
Brought my car in for a service and inspection sticker. Everything with the service and the way I was treated was awesome!!! I recommend Shane’s for their excellent service and for the way that their professionalism came through

JH
Jeff H.
West Warwick, RI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Shane & his staff care
Shane's was extremely busy today but he still took the time to walk me through and show me the diagnostics on my truck. Even though I couldn't replicate the problem, Shane said he's confident we will figure it out. I won't go anywhere else

JS
Joshua S.
Coventry, RI
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2019 Category: Service
Joshua said they got it done on time, it was somewhat reasonable, and it is a reliable, dependable place to bring a vehicle. He stated he has already recommended this business.
This review was collected via phone interview by Customer Research Inc.

TB
Thomas B.
Coventry, RI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019
SHANE AND HIS STAFF
Shane and his staff are great,

CM
Clifford M.
West Warwick, RI
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Clean, organized and honest people
Great experience. Had an issue with my vvt and Shane's auto took care of it fast. I plan on getting future work done here for sure!

CF
Cheryl F.
Warwick, RI
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Auto Service
Shanes is always providing great service and evaluation of any potential problems. Personnel are always friendly . A very busy place because service to everybody is great. No hassles!

DM
Dennis M.
West Greenwich, RI
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
Satisfied
Would not trust anyone else

CD
Crystal D.
West Warwick, RI
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Service and honesty
No complaints

WO
William O.
West Warwick, RI
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
First Time Customer
I was in need of front brakes (dealer recommended as low) and an inspection sticker. My son had his truck serviced there and was very satisfied (exhaust manifold). I dropped the truck the night before. The next day I was notified by text that the service had begun. Not long after Shane called to explain that I would not need to replace the brakes, at this time, as they had at least six to ten thousand miles left on them. I average 6,000 miles a year so that meant I could wait until next year before I needed to have them serviced! Shane runs a very professional, informative and HONEST business. His philosophy is to maintain and build a repeat customer business, not selling you service that is not presently needed! Great operation, I'll be back in the future!

PL
Paul L.
Coventry, RI
Oldsmobile Cutlass Supreme
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Paul said he was very pleased with his service. The employees took the time to explain the completed work. They provided good service.
This review was collected via phone interview by Customer Research Inc.

AJ
Andrew J.
North Providence, RI
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Still the best
As with every other visit, I leave satisfied and more loyal to Shane and crew after every visit. I want to rate them 1 million stars, but it only lets me rate up to 5. Simply the best hands down. If you aren't taking your vehicles to Shane's, well then shame on you

Displaying Review 1 - 20 of 564 in total