Gullo Toyota Collision Center

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

2077 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


DP
Dorothy P.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Collision
Dorothy said she had to call for updates.
This review was collected via phone interview by Customer Research Inc.

CC
Casey C.
SPRING, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Collision
Casey said he was not kept updated, therefore the vehicle was 1 day later than he was promised.
This review was collected via phone interview by Customer Research Inc.

CF
Charles F.
MONTGOMERY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Collision
Charles said the repair was really good. The staff did an excellent job. The timing and quality of the repair was good.
This review was collected via phone interview by Customer Research Inc.

MV
Manuel V.
MONTGOMERY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Collision
Manuel said that the place did an excellent job, they couldn't have done any better.
This review was collected via phone interview by Customer Research Inc.

KH
Keith H.
MAGNOLIA, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2019 Category: Collision
Spoke with Jared. He said that everything was satisfactory.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
WILLIS, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Collision
James said he was satisfied with the overall experience.
This review was collected via phone interview by Customer Research Inc.

MD
Matthew D.
THE WOODLANDS, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Collision
Matthew said everything was completed as expected and within the timeline the staff set forth.
This review was collected via phone interview by Customer Research Inc.

MB
Megan B.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Collision
Megan said the staff provided everything she needed, and there were no issues. She mentioned she called frequently because she was anxious about the process, and the staff always answered all her questions or had somebody call her back who could. She stated the repairs ran two business days over the estimate because the staff had to get permission from the insurance company regarding additional damage they found.
This review was collected via phone interview by Customer Research Inc.

AD
Adriana D.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Collision
Adriana said that the customer service was OK, but it took longer than they expected. There was a parts delay, then something else. She was happy with the repair and the staff.
This review was collected via phone interview by Customer Research Inc.

MK
Marvin K.
WILLIS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Collision
Spoke with Dolly. She said that she wished her vehicle was repaired faster. She was not given an exact date of when her repairs would be completed. She said that the man who helped her was very nice and told her he would do his best to have her vehicle repaired by Friday.
This review was collected via phone interview by Customer Research Inc.

MR
Molly R.
THE WOODLANDS, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Collision
Molly said she had great customer service, the people at the business were attentive as soon as she walked through the door and they took care of her vehicle very quickly. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.

JH
Juanita H.
CONROE, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Collision
Juanita said she's never had any issues starting her vehicle, but since she's got it back she's been having issues with it starting. The employees were phenomenal.
This review was collected via phone interview by Customer Research Inc.

TW
Tanna W.
WILLIS, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Collision
Tanna said she was very happy with the repair the business provided. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.

KO
Keith O.
WILLIS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2019 Category: Collision
Keith said the experience was all right.
This review was collected via phone interview by Customer Research Inc.

GW
Geoffrey W.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Collision
Geoffrey said the staff did a good job. The repair went very well. The staff was polite and provided good customer service.
This review was collected via phone interview by Customer Research Inc.

DB
Donald B.
WILLIS, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Collision
Donald said that the place did a great job repairing his vehicle. He did notice that some things disappeared from his vehicle when it was there. He left about $20 in quarters in a container and 2 iphone charge cards worth $29 and $10 respectively, and a pair of sunglasses. His vehicle was there for 6 weeks. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.

LM
Luciano M.
THE WOODLANDS, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2019 Category: Collision
Luciano said the everything was good except the cost which was too high.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2019 Category: Collision
John said that he had an appointment at the place, which is a long ways from his home. When he arrived for the appointment, he was told that they would not have the time to help him that day. He had to go back 3 times to have the work done. Once the work was completed it was great and he was happy with the work. Customer chose not to answer all the questions.
This review was collected via phone interview by Customer Research Inc.

DT
Donna T.
MONTGOMERY, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Collision
Donna said that the staff kept her informed and made sure she got the repairs she needed. She will not write an additional review because of time constraints.
This review was collected via phone interview by Customer Research Inc.

JB
Juan B.
CONROE, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Collision
Juan said the business handled the repair really quickly.
This review was collected via phone interview by Customer Research Inc.