Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

546 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


SB
Sharon B.
Leesburg, VA
Honda HR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2018
Not satisfied
No I am not satisfied with my visit to D & D. Brought my car in for the state inspection and it was never done. Was told service is 1st come 1st served. Fine. Was told it would be about an hour before they could do mine and inspection would take 1/2 hr. No waiting area so spent time in town. Came back 2hrs later, car not done but was told they were almost done with current car and mine was next. Spent more time in town. Came back 1hr later, car not done and mechanic had gone to lunch for about 1/2 hr. Said I couldn’t wait anymore. Woman who’d been waiting on me offered to make an appointment for another time. At same time the other woman working there starts raising her voice at me basically telling me I’m being unreasonable. Will not be making that appointment or going back.

GW
Greg W.
Leesburg, VA
Toyota Prius
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2017
Lost trust
Have been going to D&D for a few years now since moving to the area in 2014. Will not be going back as I have lost trust in them. I had a major repair involving electronic steering mechanism a few months ago and thought it was very expensive but trusted that I was treated fairly. Yesterday I had an oil change, annual inspection and the ballast and bulb changed in a headlight for a total bill of $1330.00 and some change. I took the last two D&D invoices to another mechanic who told me that I was being charged for the full labor cost estimate from the book. So, if the book says the job is up to 10 hours, D&D charged me 10 hours for a job that likely only took them five hours. My new Mechanic said he could have done both jobs for half of what I was being charged at D&D. Also, looked up the price for the ballast on line and found them running from $60 – 200 or so bucks. D&D charged me twice the highest price I found on line.

EG
Ed G.
Leesburg, VA
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2017 Category: Service
Ed said they diagnosed the problems and needed to do two repairs. The very next day he is still having the same issues and one of the problems is worse. He has an appointment to drop it off again. He's hoping they resolve the issue and that they work with him on the previous charges.
This review was collected via phone interview by Customer Research Inc.

DJ
Dave J.
Knoxville, MD
Subaru Legacy
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2017 Category: Service
Dave said the business charged him for the diagnoses and it was expensive.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Leesburg, VA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2016
Not what I hoped
My 95 Camry was suddenly running very rough. They wanted to replace the timing belt, and then while that was taken apart check out the crankshaft position sensor. A second opinion fixed the problem for much, much less -- because that sensor is external on this engine, and so the timing belt job was not needed.

The mechanic also left 2 of the 4 air filter clips loose, so who knows how much grit got into my engine before I noticed several days later.

It also looks like he lost one of the 2 screws holding the mass air flow sensor section to the air filter housing, because one is gone and the place it screws into is bright and shiny and like new.

AP
Adam P.
Leesburg, VA
Land Rover
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2018
Confused - feel like I was over charged
Have used D&D multiple times with much success. This time I came in for an oil change and tire patch. Was charged $190 dollars. This seems very high for an oil change and tire patch. Was not quoted price before work was completed.

BC
Biansa C.
Leesburg, VA
Mazda MPV
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/28/2016
Got me in fast, but at a price!
They were very friendly and got my vehicle in quickly, but their prices are really on the high end. Definitely marking up parts heavily... Battery and labor at $300 is awfully steep. Quoted for a manifold/converter problem at $1500... got a second opinion via phone that quoted half for the same. Took it there and found that it didn't need that after all.

KH
Kimberly H.
Ashburn, VA
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/03/2018 Category: Service
Kimberly said the service estimate was more than the competitor's. The employees charged astronomical prices on her service parts. They charged her more than their advertised price.
This review was collected via phone interview by Customer Research Inc.

CJ
Corinne J.
Leesburg, VA
Land Rover Range Rover
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2017 Category: Service
Spoke with Corinne's husband. She said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

BP
Brad P.
Leesburg, VA
Toyota Sequoia
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2017
Prior Service
For my Yukon, service ($1K of fluid changes) was recommended from the "heavy use, or extreme use" GMC service recommendation - I had my vehicle looked at by GMC - no issues.....

CB
Corazon B.
Paeonian Springs, VA
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/02/2016
Unfriendly welcome
I walked in 15 minutes before noon. A man and a woman at the front desk. I know they close between 12 to 1 for lunch. I came in for emissions. I asked in cheery/smiling mood for them to do the test. No answer right away. The woman's not sure, she has to ask the man first. No one says hello or hi what can we do for you thing, not even a smile. I get a very unwelcome feeling, so when they said yes, I went out and stayed in the car until the man came out to do the emission test. I stayed out until it's time for me to pay. I said thank you but I can't remember if I get a feedback. Most of them are usually friendly, it just happened that these particular persons were having a bad day? Don't know! Hoping they could do better than that!

GU
Greg U.
Leesburg, VA
Volkswagen Passat
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/28/2015
original issue fixed but new issue came up
Thank you for replacing the cat convertor and pipe and for doing the oil change! Good job on that! Unfortunately, we didn't realize till yesterday that the belly bottom pan was not screwed back by Mike Zentmayer, the technician. Because of this, part of it was damaged. We would like to bring it back to your shop to show you the extent of the damage and discuss with you what we should do about this damage and the missing screws. Please call Greg at 703 409 9313. We thank you for your service and hope to hear from someone soon with regards to the new issue!

YD
Yvan D.
Leesburg, VA
Acura 3.2TL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2015 Category: Service
Yvan said that the business tried overcharging after he had a less expensive second opinion on the price.
This review was collected via phone interview by Customer Research Inc.

AL
Alejander L.
Leesburg, VA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2018 Category: Service
Alejander said he had no complaints with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Leesburg, VA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018
Excellent
We had an urgent fix and one day to get it done. We were able to be accommodated right away. Staff is fantastic, the service was great and very reasonable. I’ll definitely be back.

HB
Hannah B.
Purcellville, VA
BMW 328i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Hannah said she had to take her vehicle back to the business. The staff were really friendly, awesome, and she appreciated their service. This was her first visit to the business, and she's pleased so far.
This review was collected via phone interview by Customer Research Inc.

SJ
Steve J.
Leesburg, VA
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018
Communication, Proficiency, Integrity
My wife's car had a miss. Turned out to be a bad plug & wire. Got it fixed for the estimated cost. No surprises when she picked it up. I like that. Jen has outstanding people skills. The only reason it is 4 and not 5 stars is cost, although I'm sure that would be my issue with any shop this side of the Blue Ridge. I deeply appreciate your willingness to work with me the times I have ways to keep the cost for parts down. Don't think many shops would do that.

MH
Mark H.
Paeonian Springs, VA
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2018 Category: Service
Mark said the bill was not properly explained to him.
This review was collected via phone interview by Customer Research Inc.

MK
Matthew K.
Leesburg, VA
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018 Category: Service
Matthew said he was in and out quickly and he did not have any problems.
This review was collected via phone interview by Customer Research Inc.

CK
Casey K.
Leesburg, VA
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2017 Category: Service
Casey said the business was honest with her and they were helpful.
This review was collected via phone interview by Customer Research Inc.

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