Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

543 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


AP
Adam P.
Leesburg, VA
Land Rover
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2018
Confused - feel like I was over charged
Have used D&D multiple times with much success. This time I came in for an oil change and tire patch. Was charged $190 dollars. This seems very high for an oil change and tire patch. Was not quoted price before work was completed.

KH
Kimberly H.
Ashburn, VA
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/03/2018 Category: Service
Kimberly said the service estimate was more than the competitor's. The employees charged astronomical prices on her service parts. They charged her more than their advertised price.
This review was collected via phone interview by Customer Research Inc.

SB
Sharon B.
Leesburg, VA
Honda HR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2018
Not satisfied
No I am not satisfied with my visit to D & D. Brought my car in for the state inspection and it was never done. Was told service is 1st come 1st served. Fine. Was told it would be about an hour before they could do mine and inspection would take 1/2 hr. No waiting area so spent time in town. Came back 2hrs later, car not done but was told they were almost done with current car and mine was next. Spent more time in town. Came back 1hr later, car not done and mechanic had gone to lunch for about 1/2 hr. Said I couldn’t wait anymore. Woman who’d been waiting on me offered to make an appointment for another time. At same time the other woman working there starts raising her voice at me basically telling me I’m being unreasonable. Will not be making that appointment or going back.

Verified Customer
Leesburg, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
Routine Maintenance
D&D scheduled my appointment right away with the best time for me. The staff is friendly and the work is done timely.

Verified Customer
Leesburg, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Recent Inspection
I love it that they are open early. I was able to get out car inspected first thing in the morning before the holiday weekend. The staff were very nice and the tech even brought me back to go over a minor issue that I should keep an eye on as if it were to get worse, it would fail in the future. As soon as we get back I will request a quote for the minor issue to be repaired.

Thanks

JL
Joseph L.
Leesburg, VA
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Joseph said the service at this business is good, but the prices are way out of line and he will not be back.
This review was collected via phone interview by Customer Research Inc.

GW
Greg W.
Leesburg, VA
Toyota Prius
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2017
Lost trust
Have been going to D&D for a few years now since moving to the area in 2014. Will not be going back as I have lost trust in them. I had a major repair involving electronic steering mechanism a few months ago and thought it was very expensive but trusted that I was treated fairly. Yesterday I had an oil change, annual inspection and the ballast and bulb changed in a headlight for a total bill of $1330.00 and some change. I took the last two D&D invoices to another mechanic who told me that I was being charged for the full labor cost estimate from the book. So, if the book says the job is up to 10 hours, D&D charged me 10 hours for a job that likely only took them five hours. My new Mechanic said he could have done both jobs for half of what I was being charged at D&D. Also, looked up the price for the ballast on line and found them running from $60 – 200 or so bucks. D&D charged me twice the highest price I found on line.

DJ
Dave J.
Knoxville, MD
Subaru Legacy
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2017 Category: Service
Dave said the business charged him for the diagnoses and it was expensive.
This review was collected via phone interview by Customer Research Inc.

NB
Noelle B.
Purcellville, VA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017
Thanks
I liked it but was $10 more expensive than where I usually go. Will be going back to my usual place because of the price. Worked out because I was in Leesburg though. Thanks!

JS
John S.
Leesburg, VA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2016
Meh
I took in for oil change, inspection and to replace a tail light. The tail light is still out. I still need to see if we were charged for the replacement or not. The rest was done plus found much more to do. I find things inconsistent here. Some times great, next time not so great.
DOUG K., Owner from D & D Automotive Repair responded on 06/14/2016

John
I apologize for the light not being changed, I did check the invoice and you were not charged. Either way this is still a mistake on our part if you would like to bring in the car at your convenience we will change the bulb at not charge for the inconvenience of having to bring the car back. Again Sorry for missing the light bulb hopefully we can re earn your trust.

Thank You

Doug Kressley
Owner
703-777-8424

AS
Andrew S.
Leesburg, VA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2016
Not what I hoped
My 95 Camry was suddenly running very rough. They wanted to replace the timing belt, and then while that was taken apart check out the crankshaft position sensor. A second opinion fixed the problem for much, much less -- because that sensor is external on this engine, and so the timing belt job was not needed.

The mechanic also left 2 of the 4 air filter clips loose, so who knows how much grit got into my engine before I noticed several days later.

It also looks like he lost one of the 2 screws holding the mass air flow sensor section to the air filter housing, because one is gone and the place it screws into is bright and shiny and like new.

BC
Biansa C.
Leesburg, VA
Mazda MPV
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/28/2016
Got me in fast, but at a price!
They were very friendly and got my vehicle in quickly, but their prices are really on the high end. Definitely marking up parts heavily... Battery and labor at $300 is awfully steep. Quoted for a manifold/converter problem at $1500... got a second opinion via phone that quoted half for the same. Took it there and found that it didn't need that after all.

SM
Sarah M.
Ashburn, VA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Sarah said they were friendly , thorough and they respected that she didn't want to put a lot of money into the vehicle. They gave her options on what to get fixed..
This review was collected via phone interview by Customer Research Inc.

AC
Ann C.
Leesburg, VA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Very proactive!
Very proactive in noticing I needed an emissions inspection before the end of the month! So helpful! Saved me time and a second appointment.

KF
Kate F.
Leesburg, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Kate said the place's staff is always really kind, professional and always does a good job when she goes there.
This review was collected via phone interview by Customer Research Inc.

JK
Jay K.
Leesburg, VA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Good Service
I had my service started right at appointment time. It was performed professionally and effectively. I will definitely return for service in the future.

DC
Deanna C.
Leesburg, VA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019
Nice to have a comprehensive automotive repair shop I can trust
D & D Automotive has proven themselves to be honest and thorough when servicing our family cars.

GK
Gary K.
Purcellville, VA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Quick and efficient every time I need service
staff is tuned in to your cars needs and required services

TM
Terri M.
Leesburg, VA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Friendly and Professional Service
We go to D&D for all our automotive repair needs, The staff is courteous and the work is always done in a quick and affordable basis

ND
Nicolas D.
Leesburg, VA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019
Great service as always
D&D took my car in for state inspection right away without even having an appointment and were done in under 2 hours. Great, as always.

Displaying Review 1 - 20 of 543 in total