Sir, I apologize if we did not meet your satisfaction, I reviewed your diagnosis inspection and sent you another copy this morning. There is a very well trained Master Technician using very expensive equipment to perform the initial diagnosis on your car. After taxes that equates to the 125.00 charge you describe. Without doing the diagnosis above we could not be certain of what your problem stemmed from. We felt after the checkout that your most economical source for repair would be a transmission specialist. No different than my doctor might refer me to a specialist.
We sincerely appreciate the opportunity to serve you and did not in anyway want to take advantage of that, however the Technicians and equipment we use do not come cheap and we are forced to charge for our services. Thank you for the review, I hope this information helps and we are there for you if you choose to use us again.
We offered to have the vehicle towed in but the customer decided to bring in himself. Upon inspection we found a small leak at the drain plug gasket. This gasket is made of nylon and over multiple oil changes the gasker would not compress as needed. We installed a new drain plug with a new and refilled the oil at no charge. We strive to check each car after service. We are very sorry for the inconvience.
Hello, My name is John Gordon and I am the owner of Maxi Muffler & Brake. I will look into your complaint this morning and I will call you today to resolve this issue.
I apologize for any failure on our part and I will make it right.
Thank you for letting us know we came up short on your vehicle. This was obviously not our goal.
Thank you so much for your kind words, Brandon. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
On Monday September 25, I called to make an appointment to bring my truck in for one last service, as I am moving to North Carolina. I indicated I would like for everything to be checked, including all fluids, tires rotated and balance. I also informed them my A/C had been acting up and was told by a friend that it may just need "to be recharged." My check engine light also came on recently and wanted that checked out, even though my truck had been running just fine.
I confirmed an appointment for Wednesday, September 27 and I would drop the vehicle off first thing in the morning. By 4:00 pm, I had not heard anything so I called. I was told the mechanic just started looking at it, but was assured it would be ready by 5 pm. Once I arrived, I was told "the problems would need further diagnostics to fix them and that they ran out of time." Additionally, I wasn't charged anything for the services.
Like I said in the beginning, I have always been satisfied with the service from Maxi, however this final time, I was not. I brought my vehicle and intentionally left it here all day for the problems to be addressed and repaired. I also wanted my vehicle to be serviced to make sure everything was good. I am very disappointed in the fact that now I do not have time to take my vehicle elsewhere to get it looked out before I move to North Carolina. I feel my vehicle should have been looked at before 4:00 pm, had I received a call in regards to the problems and that they needed additional diagnostics, I would have seen if i could arranged another appointment the following day. I was prepared to pay for services requested, but instead I wasn't charged anything, due to nothing was completed.
Thank you for your past services and I hope this issues may be addressed so that other people do not have this problem in the future.
Thank you for taking the time to write this review. I am as dissapointed as you are that we let you down, on of all things, your last visit.
We have appreciated yours and your Families business very much over the years. While we have not been perfect we have always strived to offer good, honest service. Obviously this time we fell short of good service by not communicating the problems we were experiencing on the day you gave us to work on your truck.
Our failure was ours and I sincerely apologize. If the opportunity arises that we can rectify this problem, please let me know.
Good luck in North Carolina, I hope everything else on your move is without complications.
Owner/ maxi Auto care
It is true that we had to increase your estimate to repair a power steering leak. The power steering pressure hose was leaking in the same area as the gear box. It was not until after we replaced the leaking hose and double checked our work that we were able to see the gear box leaking from the seal. I wish we could have determined that both were leaking from the beginning.
When I phoned you to discuss this new finding, I did explain that the leak was present but that you could drive the van. You would have to add fluid occasionally and the leak may worsen over time. I beleive your decision to replace the gear box was the correct decision for your van.
Sir, we sincerely appreciate your business and we do try to make complete estimates. Obviously we are humans and occsionally we can be fooled. I do apologize for not catching the additional leak sooner.
If we are given an opportunity to work for you again, I assure you we will do everything in our power to be thorough in our assesment of your vehicle.
Owner, Maxi Auto Care
Thank you for your review. We sincerely appreciate the opportunity to work for you and look forward to seeing you again.
Bill thank you for your review. John, along with the rest of Maxi's team, pride themselves in giving our customers honest service. We appreciate your business and look forward to working with you again.Maxi Auto Care Team
Greg, we sincerely apologize that our technician did not check your tire pressure. Our policy is that our technicians check the tire pressure on every vehicle they service. We have addressed this issue with all of our technicians.
We are very thankful for your honest review and look forward to servicing your Corolla again in the future.
Thanks Barbara. We appreciate your business and your recommendation to others.Maxi Auto Care Team
Thanks for responding. We really appreciate your business and look forward to assisting you in the future.
Tahnks for taking the time to reply and a special thanks for recomending us to others.
We appreciate you taking the time to reply. We look forward to serving you in the future.
I have referred many people including my wife, mother and father. Anyone seeking a quality mechanic with integrity should consider Maxi.
Thanks for your kind reply. And an even bigger thanks for referring us to your family and friends. Looking forward to serving you in the future.