Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

364 Reviews

99% Would Recommend
Latest Review about 11 hours ago

Reviews


Verified Customer
Jacksonville, FL
Audi A4
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/02/2018
$125.- for diagnosis that they could not fix my car
Shocked by the cost $ 125.- just to tell me that they could not fix my car
John G. from Maxi Auto Care responded on 05/03/2018

Sir, I apologize if we did not meet your satisfaction, I reviewed your diagnosis inspection and sent you another copy this morning. There is a very well trained Master Technician using very expensive equipment to perform the initial diagnosis on your car. After taxes that equates to the 125.00 charge you describe. Without doing the diagnosis above we could not be certain of what your problem stemmed from. We felt after the checkout that your most economical source for repair would be a transmission specialist. No different than my doctor might refer me to a specialist.
We sincerely appreciate the opportunity to serve you and did not in anyway want to take advantage of that, however the Technicians and equipment we use do not come cheap and we are forced to charge for our services. Thank you for the review, I hope this information helps and we are there for you if you choose to use us again.


JD
JAMES D.
Jacksonville, FL
Ford Mustang
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2016
not happy Leaking oil oil change
took my car in for an oil change It was done the same day but I noticed when I got home and went out the next day there was oil on the ground under my car. Went to work and found another puddle with oil under my car. I called maxi and told them about the oil leak I have to take it in On monday 5/9 to check and see why it is leaking. Never had a leak before. Maybe they forgot to put the cap back on or the gasket seal was not put back on properly. This better not ruin my car.
John G. from Maxi Auto Care responded on 05/18/2016

We offered to have the vehicle towed in but the customer decided to bring in himself. Upon inspection we found a small leak at the drain plug gasket. This gasket is made of nylon and over multiple oil changes the gasker would not compress as needed. We installed a new drain plug with a new  and refilled the oil at no charge. We strive to check each car after service. We are very sorry for the inconvience. 


RJ
RICHARD J.
Jacksonville, FL
Honda Accord
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/13/2016
It don't take long for them to get started on your vehicle.
After picking my car up and driving home, the front end started vibrating violently. while troubleshooting the area that was work on, I found the charcoal canister located above the heater hoses, fuel vapor line on top of the canister not connected to the incoming line. The canister is mounted on the firewall and it have two mounting slides 180 degrees apart. Each side will point the two vapor lines left or right. The way it was mounted , one line was too short to reach it connection so it was hanging behind the canister disconnected. this is the first time I had any problems. Also I didn't get my timing checked as request.

FR
FRANK R.
Jacksonville, FL
Jeep Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/28/2015
Paid over $400 to fix power window and it still doesn't work.
Brought vehicle in because driver window didn't go down. Paid $400 in parts and labor and window still doesn't work!
John G. from Maxi Auto Care responded on 07/29/2015

Hello, My name is John Gordon and I am the owner of Maxi Muffler & Brake. I will look into your complaint this morning and I will call you today to resolve this issue.

I apologize for any failure on our part and I will make it right.

Thank you for letting us know we came up short on your vehicle. This was obviously not our goal.


CS
CHRISTY S.
Yulee, FL
Chevrolet Silverado SS
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/29/2017
My recent visit
My family and I have been bringing our vehicles to Maxi Auto Care for years. We have also recommended Maxi to many of our friends.
On Monday September 25, I called to make an appointment to bring my truck in for one last service, as I am moving to North Carolina. I indicated I would like for everything to be checked, including all fluids, tires rotated and balance. I also informed them my A/C had been acting up and was told by a friend that it may just need "to be recharged." My check engine light also came on recently and wanted that checked out, even though my truck had been running just fine.
I confirmed an appointment for Wednesday, September 27 and I would drop the vehicle off first thing in the morning. By 4:00 pm, I had not heard anything so I called. I was told the mechanic just started looking at it, but was assured it would be ready by 5 pm. Once I arrived, I was told "the problems would need further diagnostics to fix them and that they ran out of time." Additionally, I wasn't charged anything for the services.
Like I said in the beginning, I have always been satisfied with the service from Maxi, however this final time, I was not. I brought my vehicle and intentionally left it here all day for the problems to be addressed and repaired. I also wanted my vehicle to be serviced to make sure everything was good. I am very disappointed in the fact that now I do not have time to take my vehicle elsewhere to get it looked out before I move to North Carolina. I feel my vehicle should have been looked at before 4:00 pm, had I received a call in regards to the problems and that they needed additional diagnostics, I would have seen if i could arranged another appointment the following day. I was prepared to pay for services requested, but instead I wasn't charged anything, due to nothing was completed.
Thank you for your past services and I hope this issues may be addressed so that other people do not have this problem in the future.
JOHN G., Owner from Maxi Auto Care responded on 09/29/2017

Christy,

Thank you for taking the time to write this review. I am as dissapointed as you are that we let you down, on of all things, your last visit. 
We have appreciated yours and your Families business very much over the years. While we have not been perfect we have always strived to offer good, honest service. Obviously this time we fell short of good service by not communicating the problems we were experiencing on the day you gave us to work on your truck.

Our failure was ours and I sincerely apologize. If the opportunity arises that we can rectify this problem, please let me know.

Good luck in North Carolina, I hope everything else on your move is without complications.

John Gordon
Owner/ maxi Auto care


LH
Leron H.
Jacksonville, FL
Chevrolet Aveo
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/20/2016 Category: Service
Leron said he ended up going somewhere else because the installation wasn't installed correctly. It created repeat trips. He wouldn't recommend them for what he had installed and it was for an intoxa-lock.
This review was collected via phone interview by Customer Research Inc.

MM
Marcos M.
Jacksonville, FL
Chevrolet Chevy Express
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2016 Category: Service
Marcos said the business gave him an estimate for the work and they were not able to complete everything he wanted done for the price they charged him.
This review was collected via phone interview by Customer Research Inc.
John G. from Maxi Auto Care responded on 09/12/2016

Sir,
It is true that we had to increase your estimate to repair a power steering leak. The power steering pressure hose was leaking in the same area as the gear box. It was not until after we replaced the leaking hose and double checked our work that we were able to see the gear box leaking from the seal. I wish we could have determined that both were leaking from the beginning. 
When I phoned you to discuss this new finding, I did explain that the leak was present but that you could drive the van. You would have to add fluid occasionally and the leak may worsen over time. I beleive your decision to replace the gear box was the correct decision for your van. 
Sir, we sincerely appreciate your business and we do try to make complete estimates. Obviously we are humans and occsionally we can be fooled. I do apologize for not catching the additional leak sooner. 
If we are given an opportunity to work for you again, I assure you we will do everything in our power to be thorough in our assesment of your vehicle.
Sincerely,
Owner, Maxi Auto Care


EZ
Edward Z.
Jacksonville, FL
Nissan 300ZX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2015 Category: Service
Edward said the business did great work. There is an issue with the vehicle and he will come back if the vehicle gets worse.
This review was collected via phone interview by Customer Research Inc.

TH
TARA H.
Jacksonville, FL
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018
A/C
I didn’t have to wait long and the service was everything...
John G. from Maxi Auto Care responded on 05/03/2018

Thank you for your review. We sincerely appreciate the opportunity to work for you and look forward to seeing you again.


BR
BILL R.
Jacksonville, FL
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2017
John has always giving me the feeling oh honesty.
Very knowledgeable people
JOHN G., Owner from Maxi Auto Care responded on 09/17/2017

Bill thank you for your review.  John, along with the rest of Maxi's team, pride themselves in giving our customers honest service.  We appreciate your business and look forward to working with you again.

Maxi Auto Care Team

GF
GREG F.
Jacksonville, FL
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017
Good job but for one detail
They did a good job except for one thing: their inspection report said they checked tire inflation, but the tires were underinflated when I checked later that day.
JOHN G., Owner from Maxi Auto Care responded on 07/31/2017

Greg, we sincerely apologize that our technician did not check your tire pressure. Our policy is that our technicians check the tire pressure on every vehicle they service. We have addressed this issue with all of our technicians. 
We are very thankful for your honest review and look forward to servicing your Corolla again in the future.

Maxi Auto Care Team

EW
Ellie W.
Jacksonville, FL
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2017 Category: Service
Spoke with Barbara. She said she would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
JOHN G., Owner from Maxi Auto Care responded on 06/18/2017

Thanks Barbara. We appreciate your business and your recommendation to others.

Maxi Auto Care Team

DC
Dan C.
Jacksonville, FL
Chevrolet Spark
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2016 Category: Service
Dan said they were great.
This review was collected via phone interview by Customer Research Inc.
John G. from Maxi Auto Care responded on 09/20/2016

Dan,
Thanks for responding. We really appreciate your business and look forward to assisting you in the future.


JG
Jesus G.
Florida
Ford Expedition EL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2016 Category: Service
Jesus said his service at the business was good and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.
John G. from Maxi Auto Care responded on 08/30/2016

Jesus,
Tahnks for taking the time to reply and a special thanks for recomending us to others.


GJ
GLENDA J.
Fernandina Beach, FL
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2016
Fair, ethical business
The owner, John, has proved himself to me as as honest, ethical proprietor. His staff, likewise, tell customers the truth about mechanical problems (do not create them) and do not price gouge on parts and labor. Because of this thet often have more business than they know what to do with. It's best to schedule an appointment for nonroutine maintenenace and prepare to return and not wait for your vehicle.
John G. from Maxi Auto Care responded on 08/30/2016

Glenda,
We appreciate you taking the time to reply. We look forward to serving you in the future.


JS
JOHN S.
Jacksonville, FL
Toyota Tundra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2016
Service Excellence
I Always have a positive experience at Maxi.
I have referred many people including my wife, mother and father. Anyone seeking a quality mechanic with integrity should consider Maxi.
John G. from Maxi Auto Care responded on 08/30/2016

John,
Thanks for your kind reply. And an even bigger thanks for referring us to your family and friends. Looking forward to serving you in the future.


RM
Robert M.
Jacksonville, FL
Saturn SL2
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2016 Category: Service
Robert said he took his vehicle in for a quote on his brake and was told what it would cost over the telephone. When he went to pick up his vehicle he said the price was too much so they offered to lower it, which made him think they were trying to lowball him. After he said he was going to buy his own parts and do the work himself, he said it seemed like they did not care if he left. He said their non-verbal cues seemed to tell him there were more vehicles waiting at the door.
This review was collected via phone interview by Customer Research Inc.

MJ
Maria J.
Florida
Oldsmobile Aurora
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2016 Category: Service
Maria said this business was really good.
This review was collected via phone interview by Customer Research Inc.

RD
Ramon D.
Jacksonville, FL
Chevrolet Prizm
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2016 Category: Service
Ramon said overall his experience was fine, they did help a lot but he felt it was a little too expensive.
This review was collected via phone interview by Customer Research Inc.

FS
Fred S.
Florida
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2016 Category: Service
Fred said they did a good job.
This review was collected via phone interview by Customer Research Inc.