Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

358 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


LH
Leron H.
Jacksonville, FL
Chevrolet Aveo
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/20/2016 Category: Service
Leron said he ended up going somewhere else because the installation wasn't installed correctly. It created repeat trips. He wouldn't recommend them for what he had installed and it was for an intoxa-lock.
This review was collected via phone interview by Customer Research Inc.

JD
JAMES D.
Jacksonville, FL
Ford Mustang
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2016
not happy Leaking oil oil change
took my car in for an oil change It was done the same day but I noticed when I got home and went out the next day there was oil on the ground under my car. Went to work and found another puddle with oil under my car. I called maxi and told them about the oil leak I have to take it in On monday 5/9 to check and see why it is leaking. Never had a leak before. Maybe they forgot to put the cap back on or the gasket seal was not put back on properly. This better not ruin my car.
John G. from Maxi Auto Care responded on 05/18/2016

We offered to have the vehicle towed in but the customer decided to bring in himself. Upon inspection we found a small leak at the drain plug gasket. This gasket is made of nylon and over multiple oil changes the gasker would not compress as needed. We installed a new drain plug with a new  and refilled the oil at no charge. We strive to check each car after service. We are very sorry for the inconvience. 


FR
FRANK R.
Jacksonville, FL
Jeep Cherokee
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/28/2015
Paid over $400 to fix power window and it still doesn't work.
Brought vehicle in because driver window didn't go down. Paid $400 in parts and labor and window still doesn't work!
John G. from Maxi Auto Care responded on 07/29/2015

Hello, My name is John Gordon and I am the owner of Maxi Muffler & Brake. I will look into your complaint this morning and I will call you today to resolve this issue.

I apologize for any failure on our part and I will make it right.

Thank you for letting us know we came up short on your vehicle. This was obviously not our goal.


SF
STEPHEN F.
Jacksonville, FL
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Prolong the Life of Your Vehicle
Excellent staff; excellent service

DH
DAWN H.
Jacksonville, FL
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
oil change and heavy duty work
I have taken many of my vehicles here for light and heavy mechanical need. Always GREAT service and 5 star work.

MH
MIKE H.
Jacksonville, FL
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Stranded Car Repair
It was a situation that many folks have experienced. Your car starts with ease when you leave the house. However, when you exit the business you visited your car cranks, but just will not turn over to start. I got my car jump started and over to Maxi Auto Care.
Without an appointment, they diagnosed the problem to be the battery. Since my battery was still under warranty and I had purchased it there; they waved the diagnostic fee and replaced the battery.....no questions. Since they did this for me, I decided to have the tune up done I had been putting off. I was able to get some errands done while they had the car. Now it runs like a top again. I am very pleased. Thanks John and crew!

SS
SUE S.
Jacksonville, FL
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
PT Crusier
I would recommend Maxi car center to everyone. They are friendly and very knowledgeable about aurocare.

DW
DON W.
Jacksonville, FL
Ford Expedition EL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Door lock repair
Great work as usual and 40% less than dealer quote.
John G. from Maxi Auto Care responded on 05/31/2018

Thank you for allowing us to service your vehicle and for your quick review. Your time and trust are greatly appreciated. We promise to be ready if/when you need us again. 


JC
JODYANN C.
Jacksonville, FL
Lexus IS 250
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Service review
Maxi’s Is a very professional place...I would recommend anyone to go there, they will take great care of your car. The atmosphere is nice and Dan is extremely amazing!!!
John G. from Maxi Auto Care responded on 05/31/2018

Thank you very much for reviewing our Business. We strive every day to provide  the experience you describe. Please let us know if we can be of any assistance in the future.


Anonymous avatar
Verified Customer
Jacksonville, FL
Audi A4
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/02/2018
$125.- for diagnosis that they could not fix my car
Shocked by the cost $ 125.- just to tell me that they could not fix my car
John G. from Maxi Auto Care responded on 05/03/2018

Sir, I apologize if we did not meet your satisfaction, I reviewed your diagnosis inspection and sent you another copy this morning. There is a very well trained Master Technician using very expensive equipment to perform the initial diagnosis on your car. After taxes that equates to the 125.00 charge you describe. Without doing the diagnosis above we could not be certain of what your problem stemmed from. We felt after the checkout that your most economical source for repair would be a transmission specialist. No different than my doctor might refer me to a specialist.
We sincerely appreciate the opportunity to serve you and did not in anyway want to take advantage of that, however the Technicians and equipment we use do not come cheap and we are forced to charge for our services. Thank you for the review, I hope this information helps and we are there for you if you choose to use us again.


CG
CHERI G.
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Nice, Honest people and Great Service
Excellent
John G. from Maxi Auto Care responded on 05/03/2018

Thank you for posting this review. Your remarks are exactly what we are shooting for every day. Please come see us again


CS
CHRISTOPHER S.
Jacksonville, FL
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Flawless As Usual
Yet another service interval, yet another superb experience. Maxi is the best!
John G. from Maxi Auto Care responded on 05/03/2018

Thank you for taking the time to post a review. We appreciate your patronage and look forward to seeing you again


JG
JOHN VLADIMIR G.
Jacksonville, FL
Lincoln MKT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Thank you
John is best.
John G. from Maxi Auto Care responded on 05/03/2018

Thank you, It is our pleasure to serve you. Please let us know when we can be of service again.


TH
TARA H.
Jacksonville, FL
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018
A/C
I didn’t have to wait long and the service was everything...
John G. from Maxi Auto Care responded on 05/03/2018

Thank you for your review. We sincerely appreciate the opportunity to work for you and look forward to seeing you again.


CP
CHRIS P.
Jacksonville, FL
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Always friendly and professional
I get the same expert service every time I need help with all my cars but they really take care of me by treating me like family always! Dan and Carmen enjoys their job and deserve a raise if I owned Maxi! Thanks!
John G. from Maxi Auto Care responded on 05/03/2018

Thank you for the excellent review and your suggestion for a raise. We sincerely appreciate you taking the time to post and we willbe sure to check their compensation.


MH
MIKE H.
Jacksonville, FL
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Return brake service
I had the front brakes serviced. A week later I noticed my brakes were really squeeling. I toook it back in at my convenience. They did another complete front brake service replacing the pads again for free with no questions asked. I was in and out in no times. The new pads have seated correctly this time, the noise is gone, and I’m happy.
I always get the best service and the work is top notch!
John G. from Maxi Auto Care responded on 05/03/2018

Thank you so much for the review. We especially appreciate that you had a problem and gave us an opportunity to make the job corrections to satisfy you. We look forward to seeing you soon and Thank you again for being our Customer


BR
BILL R.
Jacksonville, FL
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Customer service
John although I don't see his face as much has people that reflect exactly who he is. The Customer service behind the desk is in my opinion second to none. The mechanics are top notch and extremely knowledgeable and will answer any questions and give you best advice as to any future work necessary to maintain your car.
Thank You Again
Bill Robinson
John G. from Maxi Auto Care responded on 05/03/2018

Bill, thank you and your comments mean the world to me and my Family. We are blessed to have a terrific crew and terrific Customers. I look forward to seeing you in the future, John


RP
RYAN P.
Jacksonville, FL
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
2016 Sonata
Everything went fine, routine maintenance on vehicle. Thanks to all the staff.
John G. from Maxi Auto Care responded on 05/03/2018

Thank you for allowing us to service your vehicle and for taking the time to post a review. We stand ready to help in any way possible


MC
Mary Ann C.
Austell, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
airbag warning light
I was visiting my sister in Jacksonville. My passenger airbag warning light needed to be checked. My sister recommended Maxi Auto Care. They were able to determine the problem. They also did a courtesy inspection of my car. I was very pleased with my experience with maxi. I will use this company again. I would definite recommend them. Vehicle: 2009 Nissan Altima.

Mary Ann
Austell, GA 30106
John G. from Maxi Auto Care responded on 05/03/2018

Thank you very much and please thank your Sister for the referral. Please come see us again if we can be of any service to you or your Family.


GS
GLENDA S.
Jacksonville, FL
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
The professional and courteous staff is what makes the place so great!!
Always the best experience ever. Just love Dan and Carmen
John G. from Maxi Auto Care responded on 05/03/2018

Thank you very much for your review. We appreciate you taking the time out of your day to mention us and we will work haed every day to earn your respect