Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

375 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


LH
Leron H.
Jacksonville, FL
Chevrolet Aveo
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/20/2016 Category: Service
Leron said he ended up going somewhere else because the installation wasn't installed correctly. It created repeat trips. He wouldn't recommend them for what he had installed and it was for an intoxa-lock.
This review was collected via phone interview by Customer Research Inc.

JD
JAMES D.
Jacksonville, FL
Ford Mustang
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2016
not happy Leaking oil oil change
took my car in for an oil change It was done the same day but I noticed when I got home and went out the next day there was oil on the ground under my car. Went to work and found another puddle with oil under my car. I called maxi and told them about the oil leak I have to take it in On monday 5/9 to check and see why it is leaking. Never had a leak before. Maybe they forgot to put the cap back on or the gasket seal was not put back on properly. This better not ruin my car.
John G. from Maxi Auto Care responded on 05/18/2016

We offered to have the vehicle towed in but the customer decided to bring in himself. Upon inspection we found a small leak at the drain plug gasket. This gasket is made of nylon and over multiple oil changes the gasker would not compress as needed. We installed a new drain plug with a new  and refilled the oil at no charge. We strive to check each car after service. We are very sorry for the inconvience. 


FR
FRANK R.
Jacksonville, FL
Jeep Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/28/2015
Paid over $400 to fix power window and it still doesn't work.
Brought vehicle in because driver window didn't go down. Paid $400 in parts and labor and window still doesn't work!
John G. from Maxi Auto Care responded on 07/29/2015

Hello, My name is John Gordon and I am the owner of Maxi Muffler & Brake. I will look into your complaint this morning and I will call you today to resolve this issue.

I apologize for any failure on our part and I will make it right.

Thank you for letting us know we came up short on your vehicle. This was obviously not our goal.


V
Valued Customer
Jacksonville, FL
Mercedes-Benz GLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
FRIENDLY STAFF, QUICK AND PROMPT SERVICE. THANK YOU!
DROPPED OFF MY GLK WITHOUT AN APPT AND HAD MY NEEDS MET IN A TIMELY AND COURTESOUS FASION. THANK YOU SO MUCH!
John G. from Maxi Auto Care responded on 09/24/2018

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We strive give those qualitys every day. We count ourselves lucky for customers like you. We look forward to working with you again in the future!


LH
LAURIE H.
Jacksonville, FL
Scion xA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Honest estimates
My visit on 9/19/19 was awesome as it usually is. Carmen is great, the mechanics are honest, I know I will never be ripped off. Love this place and the people!!!
John G. from Maxi Auto Care responded on 09/20/2018

Thank you so much for your kind words, Laurie. We really appreciate you taking the time out to share your experience with us. We strive give those qualitys every day. We count ourselves lucky for customers like you. We look forward to working with you again in the future!


JA
JEFF A.
Jacksonville, FL
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
They go out of their way to schedule my auto service around my daily routine
Always 1st rate. I don't let anyone else touch my car. Honest, meticulous, professional, and treat me like family!
John G. from Maxi Auto Care responded on 09/20/2018

Thank you so much for your kind words, Jeff. We really appreciate you taking the time out to share your experience with us. We strive give those qualitys every day. We count ourselves lucky for customers like you. We look forward to working with you again in the future!


SC
SUE C.
Jacksonville, FL
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Very smooth and pleasant experience!!
Even though the repairs cost more than we expected and they had to keep our car over the weekend (parts were not available), it still seemed like a very pleasant experience. They are very high tech which improves efficiency and communication. They can call an Uber if necessary which is very convenient. All interactions were very friendly and respectful.
John G. from Maxi Auto Care responded on 09/19/2018

Thank you so much for your kind words, Sue. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!


Verified Customer
Jacksonville, FL
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Wonderful servic
They were professional at the desk and thr mechanic Spodie was honest and didn't try to sell me stuff that I didn't need. I know garages try to sell extra stuff you may need but if you want repeat business it is better to just be honest. So I appreciated the honesty.
John G. from Maxi Auto Care responded on 09/18/2018

Thank you so much for your kind words, Cat. We really appreciate you taking the time out to share your experience with us—and we agree, Spodie is a valuable member of our team. We count ourselves lucky for customers like you. We look forward to working with you again in the future!


WD
WILLIAM D.
Jacksonville, FL
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Superior service
Very accurate and professional auto service. Always excepting with very detailed explanation of the repair work. The customer service is top notch, it’s like talking to close friends. Thanks again for the quick turnaround time.
William D
John G. from Maxi Auto Care responded on 09/18/2018

Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us—and we agree, clear communication is our goal. We count ourselves lucky for customers like you. We look forward to working with you again in the future!


MS
MELVIN S.
Jacksonville, FL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Fast reliable service
Quick reliable service. Pleasant people to work with. All of my concerns were addressed in a professional and respectful manner. I was not sold any additional unneeded repairs. Their diagnostic report was really comprehensive and gave me a heads up on future repairs.i highly recommend this group of professionals. So glad I found them and will use them for all of my future repair work.
John G. from Maxi Auto Care responded on 09/18/2018

Thank you so much for your kind words, Melvin. We really appreciate you taking the time out to share your experience with us—and we agree, the tools wer have offer great communiction with our customers. We count ourselves lucky for customers like you. We look forward to working with you again in the future!


ZY
ZHIPING Y.
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Fast and fair price
Very happy with the service. Highly recommend
John G. from Maxi Auto Care responded on 09/18/2018

Thank you so much for your kind words, Sue. We really appreciate you taking the time out to share your experience with us and we look forward to working with you again in the future!


TF
TED F.
Jacksonville, FL
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Up to date
With the latest technology being at our fingertips this company is well on the edge. They sent you a text message with a link that overviews your car. The list is checked mart and pictures and videos are at it if needed to specify any maintenance it. they are honest straightforward and very professional with their job. I would highly recommend this facility to Any and to all new cumbers. A five star rating and I would definitely be going back. Come try for yourself you will not be disappointed.
John G. from Maxi Auto Care responded on 09/18/2018

Thank you so much for your kind words, Ted. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!


SS
SUE S.
Jacksonville, FL
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Great people.
Knowledgeable people.
John G. from Maxi Auto Care responded on 09/18/2018

Thank you so much for your kind words, Sue. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!


Verified Customer
Jacksonville, FL
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
great service
great service and communication from Jason and his team. my car was ready on time and cost was what I was quoted

RP
RYAN P.
Jacksonville, FL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
2016 HYUNDAI SONATA
Take my 2 year old Sonata here instead of dealership to get routine synthetic oil changes and check ups. Excellent service.

JS
Jason S.
Jacksonville, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Highly recommended
We recently had a brake booster failure on our Chrysler Town & Country and the dealer quoted approximately $1,500, however Maxi was able to do it for much less. Not only that, but my wife was treated with kindness and respect and never felt belittled or pushed into other services. The repairs were completed very quickly and the problem was completely fixed to our satisfaction.

As a side note, a coworker I referred to them called them today for her own car and remarked how incredibly nice Dan was and that she was already impressed just from that initial conversation.

BB
BYRON B.
Jacksonville, FL
Dodge Caliber
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Great service
I was able to get great service and a swift turn-a-round after drop off. Keep up the great work guys and gal!
John G. from Maxi Auto Care responded on 08/16/2018

Thank you for your review, I apologize I am so late in responding. We appreciate your Business very much and stand ready if you need us again. 


EH
EILEEN H.
Jacksonville, FL
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Honest, professional and friendly
I normally don’t feel comfortable at auto shops. At Maxi I felt they were honest and didn’t make me feel uncomfortable. Very clean and efficient. They gave me an estimate and made certain that I understood everything.
John G. from Maxi Auto Care responded on 08/16/2018

Thank you for your review, I apologize I am so late in responding. We appreciate your Business very much and we really appreciate you noticing the efforts make to keep out Customers comfortable 


CK
CHESTER K.
Atlantic Beach, FL
Mitsubishi Endeavor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
Go to Maxi for your car service
Maxi is priced right, provides email & text updates plus estimates and has a friendly staff. Never had a problem. One visit they incorrectly overcharged me by $20, called me and refunded the $. Who does that? Go see em for all your repairs.
John G. from Maxi Auto Care responded on 08/16/2018

Thank you for your review, I apologize I am so late in responding. We appreciate your Business very much and stand ready if you need us again. 


CO
CATHY O.
Jacksonville, FL
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Great service as always
Service is always great. John's team is honest and trustworthy. They prep you for the upcoming services so there is never a surprise.
John G. from Maxi Auto Care responded on 08/16/2018

Thank you for your review, I apologize I am so late in responding. We appreciate your Business very much and stand ready if you need us again.