Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

419 Reviews

99% Would Recommend
Latest Review 27 days ago

Reviews


LH
Leron H.
Jacksonville, FL
Chevrolet Aveo
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/20/2016 Category: Service
Leron said he ended up going somewhere else because the installation wasn't installed correctly. It created repeat trips. He wouldn't recommend them for what he had installed and it was for an intoxa-lock.
This review was collected via phone interview by Customer Research Inc.

JD
JAMES D.
Jacksonville, FL
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2016
not happy Leaking oil oil change
took my car in for an oil change It was done the same day but I noticed when I got home and went out the next day there was oil on the ground under my car. Went to work and found another puddle with oil under my car. I called maxi and told them about the oil leak I have to take it in On monday 5/9 to check and see why it is leaking. Never had a leak before. Maybe they forgot to put the cap back on or the gasket seal was not put back on properly. This better not ruin my car.
John G. from Maxi Auto Care responded on 05/18/2016

We offered to have the vehicle towed in but the customer decided to bring in himself. Upon inspection we found a small leak at the drain plug gasket. This gasket is made of nylon and over multiple oil changes the gasker would not compress as needed. We installed a new drain plug with a new  and refilled the oil at no charge. We strive to check each car after service. We are very sorry for the inconvience. 


FR
FRANK R.
Jacksonville, FL
Jeep Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/28/2015
Paid over $400 to fix power window and it still doesn't work.
Brought vehicle in because driver window didn't go down. Paid $400 in parts and labor and window still doesn't work!
John G. from Maxi Auto Care responded on 07/29/2015

Hello, My name is John Gordon and I am the owner of Maxi Muffler & Brake. I will look into your complaint this morning and I will call you today to resolve this issue.

I apologize for any failure on our part and I will make it right.

Thank you for letting us know we came up short on your vehicle. This was obviously not our goal.


CG
CAROLINE G.
Jacksonville, FL
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Great service
I came in about 30 minutes early for my appointment as I had miscalculated the time it would take me to drive in.... My car got serviced earlier and I was done early! That's awesome!
Thank you
John G. from Maxi Auto Care responded on 11/27/2018

Thank you for your review. We appreciate you very much.


IA
ISADORA A.
Jacksonville, FL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Excellent Customer Service
I’m a College Student and they told me was going on with my car a small thing is can be fix , Thanks
John G. from Maxi Auto Care responded on 11/27/2018

Thank you for your review, please let us know if we can help again.


GO
GUSTAVO O.
Jacksonville, FL
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
The best in town
Goood and Excellent Tech.
John G. from Maxi Auto Care responded on 11/27/2018

Thank you very much


ZW
ZEV W.
Atlantic Beach, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Honest , friendly , professional , clean
Made an appointment and the car was taken immediately on arrival
Received complete info including expected cost , asked for cabin filter replacement but received an honest answer that the filter is in good shape
Friendly with a smile and professional attitude
John G. from Maxi Auto Care responded on 11/27/2018

Thank you for you review. We appreciate your Business very much


BK
Brashella K.
Jacksonville, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Maxi Auto Care!
My car needed the 70,000 mile inspection. During the inspection; they found a severe gas leak in my car. Even though it was pretty pricey they repaired my car that same day and shes running great now. They stayed in contact with me through the entire process. Great experience and great staff. I will return!!!!!

JK
JANNICE K.
Jacksonville, FL
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
MAXI AUTO REALLY CARES !
Maxi is the place to take your vehicle if you want honesty and transparency for all your vehicle repairs if you want the job done right. Their prices will beat any competitors price everytime. Like their name MAXI AUTO CARE really cares about your vehicle.
John G. from Maxi Auto Care responded on 11/27/2018

Thank you very much for your kind words. We do care and it means everything that you feel this way.


SF
SABRINA F.
Jacksonville, FL
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
The people and professionalism
I have been going Maxi Auto Care for some time now. It's truly great to be greeted with respect and integrity. The customer service is phenomenal. The service of your vehicle is impeccable. I wouldn't take my vehicle to another repair shop. I also appreciate the follow up call after my service has been complete.
John G. from Maxi Auto Care responded on 11/27/2018

Thank you for your review. We hope to see you soon.


ZL
ZORAIDA L.
Jacksonville, FL
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Professional and Trustworthy
They were thorough and told me everything I needed to know before I agreed to have the work done. They were friendly and easy to deal with. I could definitely notice a big difference in how my car is running considerably better even though my car is 15 years old.
John G. from Maxi Auto Care responded on 11/27/2018

Thank you for taking the time to review our Business.


GS
GLINDA S.
Jacksonville, FL
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Everyone is very knowledgeable. I appreciate that.
Always professional, courteous and prompt. GREAT Qualities!!!
John G. from Maxi Auto Care responded on 11/27/2018

Thank you for letting us work on your vehicles. We appreciate you very much.


Verified Customer
Atlantic Beach, FL
Mitsubishi Endeavor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Great communication with explanation of the service
Thanks for your service and advice. I have been a customer for many years and your team always answers my questions and repairs my vehicle expertly & in a timely manner. Great service! Great pricing! Thanks, see you again!
John G. from Maxi Auto Care responded on 11/27/2018

Thank you so much for trusting us wiht your vehicles and for your very kind review.


PS
PAUL S.
Jacksonville, FL
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Corvette alignment
Very friendly and great service
John G. from Maxi Auto Care responded on 11/27/2018

Thank you Paul


DE
DEBRA E.
Jacksonville, FL
INFINITI G20
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Great place!
Great service, friendly and knowledgeable staff. I felt valued as a first time customer. Found them thru AAA. Hi
John G. from Maxi Auto Care responded on 11/27/2018

Thank you for your review. We are very happy to be part of the AAA family


KC
KEITH C.
Jacksonville, FL
Cadillac CTS Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Great service!
Thank you for the great service, Jason and Carman are very polite and do an excellent job, l would recommend Maxi Car Care to all my friends.
John G. from Maxi Auto Care responded on 11/27/2018

Thank you for your kind words. We look forward to seeing you again.


BA
BOBBY A.
Jacksonville, FL
Dodge Dart
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Quality work and service.
Awesome staff courteous. Gave me updates on the status of repair work. Just an all around great team of individuals that work hard.
John G. from Maxi Auto Care responded on 11/05/2018

Thank you, we are very proud of our staff and very greatfull that you took the time to reveiw our service. PLease come see us again when you are in nee of work.


KB
KEVIN B.
Jacksonville, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Quick, professional, and informative. Manager and Staff were excellent!
Was in and out on a busy Friday afternoon. Manager was friendly and professional with service. Guy that worked on my truck even pulled my truck under cover to keep me out of the rain.
John G. from Maxi Auto Care responded on 11/05/2018

Thank you for your business and for taking the time to reveiw our work. We hope to see you again.


BD
BRUCE D.
Jacksonville, FL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018
Used car inspection
I do lots of business with Max.and will continue to do so.
I gave this visit a four because the inspector failed to document a few important items that weren’t working (left door mirror switch and blinker on mirror did not work).
John G. from Maxi Auto Care responded on 11/05/2018

Bruce thank you so much for your review and for your years of repeat Business. I apologize we missed this mirror. I will address this with the Technician and I promise to make it up to you. Thank you


Verified Customer
Jacksonville, FL
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Clear communication and good service
This was my first experience. I called and was able to get an oil change done on the same day. I waited in the waiting area and was able to see how the staff treated other customers and they were friendly, clear about needed repair needs, and efficient. The parking area outside is small and alittle disorganized, but I will be a repeat customer.
John G. from Maxi Auto Care responded on 11/05/2018

Thank yiou very much for your reveiw. We look forward to seeing you again.