I am really sorry that you felt our labor cost was too high for your vehicle repair. The labor that is charged is determined by how long the repair will take a technician to do the job. We follow the same process as other garages and I would hope that you were asked to approve the cost of the job before they repaired your car. Unfortunetly, car repairs can be costly! We do appreciate you coming in and hope that you will come to us again.
Your CARS Staff
Thank you so much! Our customers are very important to us and you can't get a nicer compliment. See you for your next service.
Thank you for your honest answer. We try to stay competive with other automotive repair shops. It someimes depends on the repair, as to how much wiggle room there is.We hope to see you again.
Thank you for trusting us with your automotive service and we hope to see you again.
Thank you for your recommendation. We always try to treat our customers fairly and wouldn't try to take advantage of anyone. Thank you for trusting us with your automotive services.
The staff that you spoke to are not new. They have both been with us for quite awhile. You brought your vehicle in because you had no lights on on your cluster. The technician did do an inspection on your vehicle. He found no problem with your fuse box but needed additional time to see if you had power going to your cluster. He researched the computer database for wiring diagrams for your cluster, and also printed a diagram out for you to explain why it would take some extra time. You were not charged for any of these services. You very very rude, sreaming at the two employees, when all they were doing is trying to help you.
We really appreciate your business Bill and the whole team thanks you for choosing us to service your car.
Mike & Debi
I'm really sorry to hear that you weren't happy with an employee. I know that you have been with us for a long time and I really appreciate that you think of us when you need your car serviced. I sincerely hope that you will give us another chance. Hope to see you!
Thank you for coming in to see us Dave and for allowing us to service your car. Some days it does take a little longer, I apoligize.
Debi, Mike, & Staff
Thank you for coming in to see us for service. Hope to see you again.
Thank you Daniel for coming in to service your vehicle with us. I'm glad your experience was enjoyable. Look forward to seeing you again.
Debi, Mike, & Staff
Thank you Brady for coming in to service your vehicle. We appreciate every customer and hope to see you again.
Mike, Debi, & Staff
We really do appreciate you and thank you for allowing us to service your vehicle. Thank you for taking the time to give us such a great review.
I'm really sorry that you did not enjoy your visit with us, Annette. The service writer emailed you the loan information to read, so that you would understand the terms of the contract. Maybe she should have informed you again of the main terms of the agreement.
I'm sorry that you felt the upstairs waiting room wasn't clean enough. Someone had a 4th of July party up the day before. But your son and grandkids did seem to enjoy the hockey and pool table while they were there.
You came in for an oil change and an inspection on your son's car. We found multiple issues with the vehicle that needed to be addressed. The one issue that we did not give you an estimate for, was your coolant leak. That was due to the high mileage on your car and that would require further diagnostics.
If there is anything we can do for you in the future, let us know.
Thank you Collin for coming in for service. We appreciate you!