Your Complete Auto Repair Service


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

369 Reviews

98% Would Recommend
Latest Review 6 days ago
KAREN N. on 02/16/2018
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"5"
Mike and Julia and deb. The whole staff is awesome. I've been loyal to this company since the muffler nan days and will continue to be. Happy semi retirement Mike. But you better be still coming in ever so oftem to see me and take care of MY car. Lol
Karen Newell
Vehicle: Saturn Ion
Service Date: 02/15/2018
Review Created: 02/16/2018 02:03 AM
MICHELLE T. on 02/15/2018
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"Excellent Service"
Thank-you for your excellent service. I always use your company for my vehicle maintenance!
Vehicle: Chrysler Town & Country
Service Date: 02/14/2018
Review Created: 02/15/2018 08:30 AM
Frank F. on 02/15/2018
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Frank said this business was good.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 02/14/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Mila S. on 02/14/2018
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Mila said when she had taken her vehicle in to the facility, she asked the staff to check her air shocks. She stated whomever checked them thought it would be funny to fill them all the way up .Other than that, the rest of the service was perfectly fine. Mike is a very good person. She said the business is a good place. She takes her vehicle there, because she trusts it. This was the first problem she has had with it. She knows Mike didn't do it. She said some of the air needs to be let out.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 01/03/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Roger W. on 02/13/2018
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Roger said the employees are knowledgeable. The service was good. Everything is working. He has used them for a long time and will continue.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 01/03/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Brenda S. on 06/08/2017
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Brenda said her overall experience was good and she would recommend them for service.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 06/07/2017
Review Created: 06/08/2017
This review was collected via phone interview by Customer Research Inc.
SUSAN N. on 02/16/2017
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"The water pump "
I will start by saying, as usual, everyone on staff was polite, courteous and friendly. I have been coming here for years, so I am sorry to say I was disheartened by my last visit. When the gal called to tell me that my Buick was going to need a new water pump and it was going to cost $557.00 to fix. I was taken aback. I looked up what a new water pump and part accessories would cost and it was about $50. (at most) It seems 507 is a bit much for labor. I called around and with out much trouble found another auto shop who would fix it for $230, will all the same warranties. I truly do not understand how there can be such a huge price difference. And sadly makes me question the work I had done on that same car just a month ago that totaled $480. I have never questioned what you have said was wrong with my car or what it would cost to fix it. But this experience has left me uneasy. Im not saying that I will not come back, but I will compare the pricing when it seems questionable. I am certainly open to any explanation to what happened. I respect Mike as a mechanic and Debbie as a business women, but something was diffidently amiss this time.
Vehicle: Buick LeSabre
Service Date: 02/11/2017
Review Created: 02/16/2017 12:57 PM
Paul T. on 12/13/2016
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Spoke with Paul's wife. She said they couldn't tell them what the problem was with their vehicle.
Vehicle: Buick LeSabre
Category: Service
Service Date: 11/30/2016
Review Created: 12/13/2016
This review was collected via phone interview by Customer Research Inc.
JAY H. on 11/03/2016
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"Disappointed"
I brought my car in because it was pulling to the right and was concerned it needed an alignment. I was told that the problem was with a tire and that they rotated them. I asked about the steering linkage and tie rods etc. and was told they were fine. However, I was told that I would need a second appointment to actually do the alignment, so I made the appointment and they did another inspection. All of a sudden, (only a day or two after the first inspection) I needed a host of front end work to the tune of $850! I asked why this wasn't discovered during the first inspection and was told it was missed by the technician! How can a certified technician miss that much? Needless to say I was extremely angry. I have been bringing my cars to Your Complete Auto Repair Service for years. I don't know what has changed, but their service acumen and abilities have obviously slipped a great deal! The service has gone down hill the last couple of times I have gone there to the point I doubt I will be back.
Vehicle: Chrysler PT Cruiser
Service Date: 10/06/2016
Review Created: 11/03/2016 03:55 AM
Doug L. on 10/10/2016
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Doug said he didn't have the service done because he didn't want to spend $2,000.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/01/2016
Review Created: 10/10/2016
This review was collected via phone interview by Customer Research Inc.
JOANNA A. on 08/09/2016
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"So so..."
Got right in which was great, however got charged for parts when I brought my own in. Was told it was for "lube" I had a sensor that just needed to be plugged in. Left and got 1/2 back to work noticing the check engine light still on. Called back yet again and was told to turn the key a few times it will take care of it. Or bring my car back again tomorrow to reset it and check to see if it was really the sensor I had replaced causing the light to be on....
Vehicle: Chevrolet Cruze
Service Date: 08/08/2016
Review Created: 08/09/2016 10:22 AM
Ralph W. on 03/12/2016
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Spoke with Ralph's wife. She said she called this business and told them what was going in with her vehicle. They knew what she was talking about and told her to bring it in. She brought it to them and within 2 hours had her vehicle back. Right now it is very mandatory that she has her vehicle because of an incident she endured 3 days ago. She stressed it is nice to know her vehicle is back.
Vehicle: Mercury Sable
Category: Service
Service Date: 03/09/2016
Review Created: 03/12/2016
This review was collected via phone interview by Customer Research Inc.
KURT H. on 03/11/2016
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"The People!"
Excellent
Vehicle: Cadillac Fleetwood
Service Date: 03/10/2016
Review Created: 03/11/2016 04:07 AM
DEBRA B. on 03/10/2016
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"Always make sure The car is safe for me to drive,"
Never make me feel silly when I ask them to check out squeaks and car noises.
Vehicle: Ford Fusion
Service Date: 03/09/2016
Review Created: 03/10/2016 12:29 AM
BREANNA G. on 03/09/2016
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"Honest, fast"
I've been coming to CARS for as long as I've owned a car and have never been steered wrong. The guys are very helpful and informative, and have never tried to take advantage of an innocent girl who doesn't know much about cars. That part means a great deal to me. I'll continue to give them and no one else my business as long as I'm in Lapeer!
Vehicle: Dodge Grand Caravan
Service Date: 03/08/2016
Review Created: 03/09/2016 02:22 AM
Alex H. on 03/05/2016
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Alex said this is a good business. They performed quick services and did not charge him.
Vehicle: Ford Focus
Category: Service
Service Date: 03/03/2016
Review Created: 03/05/2016
This review was collected via phone interview by Customer Research Inc.
Catherine H. on 03/03/2016
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Spoke with Beverly. She said the work performed by the business was excellent. Catherine has had prior work completed by the business, which was also excellent.
Vehicle: Kia Sedona
Category: Service
Service Date: 02/29/2016
Review Created: 03/03/2016
This review was collected via phone interview by Customer Research Inc.
Steve H. on 03/03/2016
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Steve said he always receives good service at the business.
Vehicle: GMC Sierra
Category: Service
Service Date: 02/27/2016
Review Created: 03/03/2016
This review was collected via phone interview by Customer Research Inc.
MICHAEL V. on 03/01/2016
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"Friendly, thorough "
Taking your vehicle here for whatever it needs is a good habit to get into
Vehicle: Saturn Vue
Service Date: 03/01/2016
Review Created: 03/01/2016 08:34 PM
Robert G. on 03/01/2016
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Robert said he took his vehicle to this business for repairs. They started on the work he approved and found additional repairs were needed. They called and gave him a quote over the phone which he approved. When he went to pick up his vehicle the final bill was $150, over what they quoted him. He asked them about the additional cost to the bill and they did not give him a great reason, the parts were more then they thought it would. Although he would recommend them, he would tell the customer to make sure they get the quote in writing. He is unsure at this time if he will return for further repairs.
Vehicle: Dodge Nitro
Category: Service
Service Date: 02/26/2016
Review Created: 03/01/2016
This review was collected via phone interview by Customer Research Inc.
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