Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

412 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


HG
Harvey G.
Silverwood, MI
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Harvey said they do everything he asks and they are prompt.
This review was collected via phone interview by Customer Research Inc.

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Elizabeth L.
Michigan
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Elizabeth said the staff told her that if her engine light came back on or she stalled for any reason, she should come back in for additional service so they could determine what is wrong.
This review was collected via phone interview by Customer Research Inc.

JT
Josh T.
Davison, MI
Chevrolet Traverse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Josh said the service at this business was quick and convenient. The staff was courteous and the business was clean.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
Lapeer, MI
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Jason said the staff was helpful when getting his vehicle serviced.
This review was collected via phone interview by Customer Research Inc.

JC
Jeanne C.
Lapeer, MI
Ford Five Hundred
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jeanne said the employees were friendly. They were helpful. They were pretty thorough with her service. They provided good work. The service price was good.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Lapeer, MI
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Spoke with Tom's wife. She said she likes the business and the staff did a good job on the vehicle.
This review was collected via phone interview by Customer Research Inc.

DP
Diana P.
Silverwood, MI
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Diana said the mechanic was efficient and they did the job. They showed the problem with the cabin filter.
This review was collected via phone interview by Customer Research Inc.

CD
CHERYL D.
Columbiaville, MI
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Great place to get repairs completed
This establishment is always open for a quick oil change or dummy light check! The staff are very helpful and do NOT try to sell you parts you don't need. They always explain any work that might be needed and discuss ALL your options. They never pressure you to get the work done unless it is a safety issue. I recommend these folks to everyone.

SB
SONYA B.
Lapeer, MI
Chevrolet Cavalier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Friendly, Honest and fair priced
I've been coming here for 10 years, and have referred my Mother, and friends and family around the area. I highly recommend Your Complete Auto Repair.

TT
Tom T.
Lapeer, MI
Chevrolet Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Tom said the business has always been fair with him.
This review was collected via phone interview by Customer Research Inc.

CR
Carolyn R.
Metamora, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
Friendly-Family Like
Staff is always friendly and honest regarding repairs needed for your vehicle, not just out for unnecessary repairs to inflate the cost. They will tell you honestly if something can wait. I will not take my vehicles anywhere else, unless they cannot do the repair.

JM
Jeff M.
Lapeer, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jeff said it was a good experience. Everyone was friendly and he received what he wanted.
This review was collected via phone interview by Customer Research Inc.

DO
Dianne O.
Metamora, MI
Chevrolet Traverse
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2018 Category: Service
Dianne said she was at the business for an hour and a half, the service took an awful long time, and she was told it would probably be about 20 minutes once they got to her vehicle. She said it took longer than was needed, and other than that, everything was fine. She said she was a little upset with the length of time the service took.
This review was collected via phone interview by Customer Research Inc.

AW
Anna W.
Michigan
Chevrolet Cruze
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Anna said she had to wait longer than planned for her service, but it wasn't the business' fault. She brought her vehicle in for an oil change and found out she had to get a different cabin filter, so the staff had to order it. The staff also found a leak which needed to be taken care of. Everything with the service was good. She goes to the business for service quite often and she will come back.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Michigan
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
John said they always do a very good job.
This review was collected via phone interview by Customer Research Inc.

RB
Rick B.
Metamora, MI
GMC Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Rick said the service was good, and he didn't have any problems with the business.
This review was collected via phone interview by Customer Research Inc.

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NANCY S.
Metamora, MI
Dodge Grand Caravan
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/21/2018
Not so great
The break Job is still sticking and burning smell after taking it back a second time. The breaks were not acting up when I brought the van in. You said I needed breaks so I let you do the job. The mechanic left rusty foot prints in the van. Just was not happy with the work. Spent a lot of money too. The van still pulls to the right.

MS
Mila S.
North Branch, MI
Mercury Grand Marquis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Service
Mila said when she had taken her vehicle in to the facility, she asked the staff to check her air shocks. She stated whomever checked them thought it would be funny to fill them all the way up .Other than that, the rest of the service was perfectly fine. Mike is a very good person. She said the business is a good place. She takes her vehicle there, because she trusts it. This was the first problem she has had with it. She knows Mike didn't do it. She said some of the air needs to be let out.
This review was collected via phone interview by Customer Research Inc.

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Brenda S.
Lapeer, MI
Oldsmobile Alero
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2017 Category: Service
Brenda said her overall experience was good and she would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

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SUSAN N.
Columbiaville, MI
Buick LeSabre
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/16/2017
The water pump
I will start by saying, as usual, everyone on staff was polite, courteous and friendly. I have been coming here for years, so I am sorry to say I was disheartened by my last visit. When the gal called to tell me that my Buick was going to need a new water pump and it was going to cost $557.00 to fix. I was taken aback. I looked up what a new water pump and part accessories would cost and it was about $50. (at most) It seems 507 is a bit much for labor. I called around and with out much trouble found another auto shop who would fix it for $230, will all the same warranties. I truly do not understand how there can be such a huge price difference. And sadly makes me question the work I had done on that same car just a month ago that totaled $480. I have never questioned what you have said was wrong with my car or what it would cost to fix it. But this experience has left me uneasy. Im not saying that I will not come back, but I will compare the pricing when it seems questionable. I am certainly open to any explanation to what happened. I respect Mike as a mechanic and Debbie as a business women, but something was diffidently amiss this time.